/10
★★★★★
based on 4710 reviews published
★★★★★
based on 4710 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
Good but expensive
Acheteur Vérifié
purchased on 27/01/2021
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2
/5
★★☆☆☆
Unfortunately I'm quite unhappy with the delivery of my order. It was delivered to a relay point, then sent back to the sender after just 7 days, with no prior warning of this very short delay, nor of the need to pick it up before a certain date (compared to other experiences). Once the parcel had been sent back, I had to pay delivery charges again, which I already found onerous, only to have them delivered a second time at a time when my presence was mandatory, without checking whether I could make myself available, or offering to postpone the date if I couldn't be there. So I had to ask an acquaintance to collect the parcel for me... The customer service I was in contact with gave me no explanation, and made no gesture. I really don't recommend
Acheteur Vérifié
purchased on 19/01/2021
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Answer from Le Comptoir de Mathilde
Hello, We are very sorry for the experience we had with the delivery of your delicacies. In fact, we applied our terms and conditions of sale after observing the various elements of your delivery: - Available at the collection point and notification sent to the recipient on 08/01/2021 - Returned to sender (Le Comptoir de Mathilde) on 18/01/2021. This means that your parcel had been at the collection point for 10 days. A second email was also sent to you on 18/01/2021. On 20/01, we resent your parcel so that you don't have to wait too long for it, following this first little inconvenience. We sincerely regret and understand your dissatisfaction. We hope you will also understand our procedure and the second payment of our postage costs for the return shipment. Have a nice day, The Comptoir de Mathilde team
3
/5
★★★☆☆
In one of the jars the spread had leaked. I informed customer service a week ago and to date there has been no response.
Acheteur Vérifié
purchased on 09/01/2021
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3
/5
★★★☆☆
Complicated
Acheteur Vérifié
purchased on 12/01/2021
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3
/5
★★★☆☆
Good products
Acheteur Vérifié
purchased on 12/01/2021
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3
/5
★★★☆☆
Order arrived promptly and very well packaged; shipping cost much too high, too bad. What's more, I was sure I'd chosen another, more convenient relay point, but I was delivered to a post office and that's the one written in the order. How odd.
Acheteur Vérifié
purchased on 26/12/2020
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3
/5
★★★☆☆
Expensive delivery costs, order had to be reshipped 2 days before Christmas because it was lost.
Acheteur Vérifié
purchased on 04/12/2020
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3
/5
★★★☆☆
Customer service does not respond.
Acheteur Vérifié
purchased on 04/12/2020
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3
/5
★★★☆☆
Navigation on the site is very easy. On the other hand, I waited 3 weeks for my delivery, having sent an e-mail and phoned the head office. Some products arrived broken, the pre-emption dates are mid-January, and above all my order did not correspond to the products ordered. The truffles I ordered turned out to be a chocolate lollipop, but the gift was for an adult.
Acheteur Vérifié
purchased on 04/12/2020
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3
/5
★★★☆☆
On the site, the products look bigger
Acheteur Vérifié
purchased on 11/12/2020
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3
/5
★★★☆☆
Product level, perfect as usual, but delivery service.... Long, very long, and above all no information at the beginning
Acheteur Vérifié
purchased on 07/12/2020
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3
/5
★★★☆☆
The products delivered were very well packaged. And the comptoir de Mathilde products are always a great value! We are however very disappointed with the surprise.... very small given the order we placed, we regret not having made the order in installments. Such a shame.
Acheteur Vérifié
purchased on 05/12/2020
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3
/5
★★★☆☆
The 2 tote bags had a strong musty smell. Otherwise I already know the products and like them a lot.
Acheteur Vérifié
purchased on 08/12/2020
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2
/5
★★☆☆☆
No news of my order since its return to the store.
Acheteur Vérifié
purchased on 04/11/2020
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3
/5
★★★☆☆
Lots of Black Friday bugs and long shipping times
Acheteur Vérifié
purchased on 04/12/2020
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3
/5
★★★☆☆
Delivery too long, 14 days to receive my items
Acheteur Vérifié
purchased on 04/12/2020
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3
/5
★★★☆☆
Delivery takes too long
Acheteur Vérifié
purchased on 04/12/2020
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3
/5
★★★☆☆
Good products. However, I was very disappointed when I tried to order the items I had spotted on Black Friday. These products were no longer on sale and reappeared the next day ... ! Not very commercial.
Acheteur Vérifié
purchased on 05/12/2020
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2
/5
★★☆☆☆
Order arrived with the basket broken and a package opened and crushed I will have to find a solution quickly because at the base it was a complete order to make a basket for Christmas but without basket it is complicated.
Acheteur Vérifié
purchased on 04/12/2020
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Answer from Le Comptoir de Mathilde
Hello Mrs DARAGON, We're very sorry about the broken products when your parcel arrived. Have you been able to contact our customer service so that they can ship the damaged products? Thank you in advance for your reply. Have a nice day, The Comptoir de Mathilde team.
3
/5
★★★☆☆
2/3 bug nothing really annoying on the site but it goes in the background 🙂
Acheteur Vérifié
purchased on 04/12/2020
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2
/5
★★☆☆☆
1. Incorrect surname. 2. Item left on front door, not hand-delivered. 3. An item was replaced by another without my knowledge. 4. Never buy from you again.
Acheteur Vérifié
purchased on 04/12/2020
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Answer from Le Comptoir de Mathilde
Hello Mr LORENT, Here are a few points to answer your questions: 1. The incorrect name is not ours. It's the one you entered in your customer account. 2. This is not normal! Our carrier normally has to sign for each parcel. This is unacceptable and we are making a note of it so that we can pass on the information to La Poste. 3. Concerning the replaced product, we have tried to provide a response that is as quick as possible for the shipment of your package. We are sorry that this replacement does not meet your taste expectations. 4. We understand your dissatisfaction and are truly sorry. We hope that you will have the opportunity to discover our delicacies in another context. The whole team wishes you a wonderful holiday season!
3
/5
★★★☆☆
The parcels apparently arrived in good condition. I didn't see them as they were a gift. However, it's a shame that the truffles (out of stock) were replaced by a lollipop. Not great for grandparents.
Acheteur Vérifié
purchased on 04/12/2020
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3
/5
★★★☆☆
The parcels apparently arrived in good condition. I didn't see them as they were a gift. However, it's a shame that the truffles (out of stock) were replaced by a lollipop. Not great for grandparents.
Acheteur Vérifié
purchased on 04/12/2020
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3
/5
★★★☆☆
I bought it on Black Friday, and I'm glad I did, because it's still pretty expensive...
Acheteur Vérifié
purchased on 04/12/2020
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3
/5
★★★☆☆
Only 3/5 stars because the shipping costs are far too high and the packaging far too bulky for its contents.
Acheteur Vérifié
purchased on 04/12/2020
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3
/5
★★★☆☆
Very good for the products but problem of damaged packaging following delivery.
Acheteur Vérifié
purchased on 05/12/2020
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3
/5
★★★☆☆
Fast delivery, good products, but SAV 0 I remain without answer after having received a box damaged during transport, 3 mails sent without answer damage
Acheteur Vérifié
purchased on 04/12/2020
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2
/5
★★☆☆☆
Shopping on the site was complicated, probably because of the large number of connections required to take advantage of the sales. As a result, you had to log in several times to access the product data sheets. What's more, as there's no indication on the results page whether products are still in stock, it was sometimes difficult to access a product's page only to realize that it was sold out. In short, it easily took me 4 or 5 times longer to place the order that evening. The rest of the delivery chain went smoothly.
Acheteur Vérifié
purchased on 04/12/2020
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Answer from Le Comptoir de Mathilde
Hello, Thank you for your message. Indeed, our site was very busy on Black Friday and like many brands it was a little slow at times. Thank you very much for your order. We're very happy to see that everything else went smoothly. Enjoy your tasting and have a wonderful holiday season! The Comptoir de Mathilde team
3
/5
★★★☆☆
The chocolate chip was broken when I received the parcel.
Acheteur Vérifié
purchased on 04/12/2020
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2
/5
★★☆☆☆
No order tracking, no replies to emails. After 4 calls I managed to get someone on the phone to tell me that my parcel had been lost. Finally, a parcel arrived a few days later, so I don't know which one - the old one, the new one? What's more, a bottle of oil had leaked into the packaging. Too bad! First and last order on your site.
Acheteur Vérifié
purchased on 11/11/2020
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Answer from Le Comptoir de Mathilde
Hello Mrs MOREL, We do our best to respond as quickly as possible to your requests and calls. When you don't get an answer by phone (endless ringing), it means that our colleague is already on the phone. Regarding the processing of your e-mails, we do our best to reply with attention as well, but this can take a long time, so please excuse us. Regarding the tracking of your parcel, normally you should have received a second e-mail for the second shipment with the information to track the parcel? We are sincerely sorry for the bottle of oil that leaked, did it damage your order? Thank you for your answers, Very nice day to you, The team Le Comptoir de Mathilde