/10
★★★★★
based on 5163 published reviews
★★★★★
based on 5163 published reviews
Latest negative customer reviews
1/5
★☆☆☆☆
21€ of maple syrup. 6€40 parcel. All this to receive a parcel stuck to the floor of the relay point because the syrup had leaked. I immediately contacted customer service. Unfortunately, 15 days and 2 reminders later: still no answer... 27€ down the drain. I'd recommend passing on
Christophe B.
purchased on 14/04/2024
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1/5
★☆☆☆☆
Wrong order and no answer to solve the problem
Fred F.
purchased on 16/03/2024
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1/5
★☆☆☆☆
Very disappointed with Kraft Peanut Butter 1 kg. The minimum durability dates have passed (26/02/2024 and 09/03/2024).
Marie N.
purchased on 31/03/2024
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1/5
★☆☆☆☆
The Maple Caramels I ordered were delivered to an address 30 km away from where I live. The invoice shows the correct address in Cologne. The owner of the kiosk didn't want to give me any information about the package on the phone. He told me to contact UPS. Only when I showed him the proof of delivery in person did he look for the order. When I got back home, I noticed that the best-before date had passed by 2 months on all 5 packages. Well, they are Marple Caramels, they are certainly still good. But something like this should not happen. Never again.
Peter M.
purchased on 26/03/2024
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1/5
★☆☆☆☆
I did not receive this package. UPS lost the package
Jean Paul A.
purchased on 21/03/2024
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1/5
★☆☆☆☆
A wrong item has been delivered and I did not received any answer to my request by phone and email to make an exchange.
Christine B.
purchased on 16/03/2024
1/5
★☆☆☆☆
Une bière était cassée. De plus, je n'ai commandé que 7 bières sur les 11 que j'ai commandées.
森 �.
purchased on 08/03/2024
1/5
★☆☆☆☆
I am not satisfied with the order as the blueberries are not pure but contain sugar and oil. I want to return the goods. I have also sent an e-mail to the company asking for the return slip. I have not yet received a reply.
Katarina S.
purchased on 01/03/2024
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1/5
★☆☆☆☆
Did not arrive
Shane S.
purchased on 17/02/2024
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1/5
★☆☆☆☆
The product I received was old and expired just a few days after I received it. I have contacted the company several times but they don’t respond.
Pernille Z.
purchased on 09/02/2024
1/5
★☆☆☆☆
Parcel received quickly in good condition and the syrup is perfect.
Florence L.
purchased on 11/02/2024
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1/5
★☆☆☆☆
There is no tracking of the shipment and on Messenger no one responds. They have been waiting for more than 15 days.
Matteo M.
purchased on 10/01/2024
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1/5
★☆☆☆☆
Missing half the order
Tiburce L.
purchased on 13/01/2024
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1/5
★☆☆☆☆
Honestly disappointed with the customer service because I received an expired product. I contacted them the same day I received my order, the person on the phone said she would refund me, but to this day I haven't received anything. Frankly, I wouldn't recommend them again, even though I'm used to ordering from them several times a year.
Sylvie C.
purchased on 12/11/2023
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1/5
★☆☆☆☆
One bottle was missing, never received an awnser from the store!
Aurora V.
purchased on 07/01/2024
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1/5
★☆☆☆☆
Complicated delivery with UPS, we were unable to collect our order. We would have to change delivery or relay point. They didn't understand our request. In short, we don't have our parcel.
Cindy R.
purchased on 06/01/2024
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1/5
★☆☆☆☆
Delivery times respected.
Pierre B.
purchased on 06/01/2024
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1/5
★☆☆☆☆
Bottles have been offered broken . Have emailed you guys to date no response now 4 days
Mrj J.
purchased on 27/12/2023
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1/5
★☆☆☆☆
My package was not given a commercial invoice. And is now being returned to les tresors. I should have received the by now, but customer service would not answer me back
Justin P.
purchased on 20/12/2023
1/5
★☆☆☆☆
No serious follow-up when there's a problem I'm still waiting for my order and no news. They were gifts for Christmas
Philippe S.
purchased on 07/12/2023
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1/5
★☆☆☆☆
Not yet received my parcel!! so not happy!
Dany D.
purchased on 21/12/2023
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1/5
★☆☆☆☆
I still haven't received my order
Christiane S.
purchased on 29/09/2023
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1/5
★☆☆☆☆
I'm missing the Bison terrine, I sent a Mail, but to date no reply, what should I deduce?
Céline M.
purchased on 21/11/2023
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1/5
★☆☆☆☆
Hello, my parcel was missing a 5-pack of maple cookies..... which I reported to Céline by phone and e-mail. If "Les Trésors d'Erable" controlled their stock and delivery, they would have noticed that I was telling the truth. Next grey, if there is one, I'll open the parcel before the deliveryman disappears. What a shame!
Diane H.
purchased on 11/12/2023
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1/5
★☆☆☆☆
Good contact with customer service but UPS delivery service to forget. Impossible to get my package and UPS does not respond.... Order placed on 09/12 and 15 days later still nothing. To be continued. Don't work with UPS anymore and you'll get more customers.
Fabien S.
purchased on 08/12/2023
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1/5
★☆☆☆☆
My items came damaged. They were not properly packed. I was also charged an additional $75 shipping fee on items that were for free shipping .
Tisha S.
purchased on 10/12/2023
1/5
★☆☆☆☆
I paid more than 8 € in UPS fees to be delivered at home and while we were present the package was in relay which would not have cost me anything. Thanks for the commercial effort
Marie Elise L.
purchased on 10/12/2023
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1/5
★☆☆☆☆
Honestly, it's been 2 times that I've placed an order and 2 times that I've had a problem with my order. Either the packaging is completely damaged or my product is received with the tape open (which is what happened with this recent order), and finally the fault of the opened package was put back on the deliveryman whereas the parcel was delivered nickel (better than the products inside) I find that not terrible level SAV. When you buy as a gift, you're not obliged to receive products in a box that's already been opened. A refund was planned on 01/12 but I still haven't received it as of 19/12. E-mail sent but no response and a refund that apparently takes 2 to 8 days to be delivered. I wouldn't recommend it. Otherwise the delivery is well respected.
Shana R.
purchased on 28/11/2023
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Answer from
Les Trésors d’Érable
Hello Madam.
The product was reimbursed and offered to you, you mustn't abuse it, a thank you would be the least you could do ... what do you want? 100€ maybe?
The product was reimbursed and offered to you, you mustn't abuse it, a thank you would be the least you could do ... what do you want? 100€ maybe?
1/5
★☆☆☆☆
There is a product missing from my parcel (walnuts). I would like a refund.
Charline Q.
purchased on 20/11/2023
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1/5
★☆☆☆☆
Delivery to a different relay than the one chosen and above all the wrong quantity received and no response after contacting the site. Delivery of 4 boxes of cookies instead of 4 x 5 boxes...
Marjorie G.
purchased on 06/12/2023
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