/10
★★★★★
based on 6018 reviews published
★★★★★
based on 6018 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
Fast delivery, but the packaging between the products was very poor. As a result, the parts banged against each other during transportation and the bushings were very dented.
Jürgen K.
purchased on 21/01/2025
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3
/5
★★★☆☆
All the soup cans arrived dented, but the rest were fine.
Elisabeth L.
purchased on 07/01/2025
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3
/5
★★★☆☆
You chose UPS as your carrier and your very fast delivery to the Point Relais was refused by the Point Relais. UPS obliged him to collect it from their warehouse, which is 80km from my home and closed on Saturdays... I finally collected my parcel elsewhere, closer to my home, but after 3 calls to the form platform. You are in no way responsible, except that you need to update your relay points. UPS does not deliver anything around Annemasse 74 . Delighted with my order which I almost returned.
Jeanne L.
purchased on 14/01/2025
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3
/5
★★★☆☆
I'm happy with my purchase because it's a good price, but unfortunately I don't feel the taste of maple syrup enough. As a result, I'm disappointed with the product. I also had a big problem with the delivery, which wasn't delivered to the requested location and was delivered to an even different place and further away than what had been noted on the delivery tracking. In short, it was difficult to find out where my parcel was.
Véronique B.
purchased on 11/01/2025
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2
/5
★★☆☆☆
Free delivery charge of €2.50 for every €100 spent.
Hussein M.
purchased on 07/01/2025
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3
/5
★★★☆☆
The choice of carrier was not great (long delivery times and one broken bottle of whisky out of 5 delivered).
Hervé P.
purchased on 05/01/2025
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3
/5
★★★☆☆
Very good products, long delivery
Coralie D.
purchased on 02/01/2025
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3
/5
★★★☆☆
I do not understand that the delivery address is not respected.
Gilbert R.
purchased on 27/12/2024
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3
/5
★★★☆☆
The maple cookies are excellent, but the blueberry cookies have too much chocolate, which spoils the taste.
Celine M.
purchased on 23/12/2024
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2
/5
★★☆☆☆
Gift box received completely broken, a pity as it was for a Christmas present.
Emilie D.
purchased on 19/12/2024
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3
/5
★★★☆☆
I have sent you an e-mail explaining the problems I have experienced (damaged box and preserves and missing box of cookies).
Sabine G.
purchased on 17/12/2024
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3
/5
★★★☆☆
The Adirondack garden chair and the cookies are a Christmas present. The person was very happy about it. That's the good news! However, the delivery of the parcel was subterranean. 1. the service provider was changed several times although both were announced as UPS. The cookies arrived at a UPS center with GLS. The owner threatened me with legal action when I went to collect the goods. The garden chair was delivered to me with DHL. 2. the parcel with the garden chair had to be repackaged as the original box had been broken. All in all, I would not order anything from you again.
Jörg F.
purchased on 13/11/2024
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3
/5
★★★☆☆
One of the 4 items in my order (the maple syrup, the main one) was missing on arrival. I was promptly reimbursed after writing to them, but disappointed with the experience.
Claire T.
purchased on 15/12/2024
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3
/5
★★★☆☆
UPS delivery charges were not mentioned in the order.
Bietry F.
purchased on 13/12/2024
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3
/5
★★★☆☆
No warning of out-of-stock products. Products missing from parcel. No news 1 week later despite a call
Mélanie B.
purchased on 12/12/2024
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3
/5
★★★☆☆
The parcel arrived fine but it's a shame I didn't get any samples from the store.
Clément G.
purchased on 12/12/2024
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2
/5
★★☆☆☆
I placed an order on 11/29 that came with a problem, I wrote to them to inform them and to this day they still haven't responded.
Jorge F.
purchased on 29/11/2024
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2
/5
★★☆☆☆
The products seem to be of good quality but unfortunately I didn't receive all my order and it was impossible to get a response from customer service.
Morgane D.
purchased on 10/12/2024
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2
/5
★★☆☆☆
The pancake mix pack was punctured and therefore spilled in the parcel. And I was reimbursed for an item without being told what it was until I received the parcel, which was a surprise. Once the parcel was at the relay, no message from the store .... I received an e-mail from DPD 4 days before the parcel was returned!
Nathalie L.
purchased on 04/12/2024
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2
/5
★★☆☆☆
The order was not complete
Sylvie B.
purchased on 09/12/2024
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2
/5
★★☆☆☆
After a very laborious delivery (via UPS), the parcel arrived with damaged boxes inside. I contacted the after-sales service again with photos, but no return for over a week. The products are good, but I won't be ordering from Trésors d'Érable again... Too bad
Marion A.
purchased on 23/11/2024
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2
/5
★★☆☆☆
As much as I appreciate the Trésors d'érable products. Too bad that the delivery was not respected according to my order. This causes unnecessary problems.
Martine W.
purchased on 05/12/2024
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3
/5
★★★☆☆
An oversight in the preparation of my order resulting in 2 deliveries after complaint.... The first took a long time and was postponed 3 times by UPS, but the second was on time!
Suzy Q.
purchased on 05/12/2024
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2
/5
★★☆☆☆
Bonjour , pas très content car : commander un lot de 5 bouteilles et a la livraison que 4 bouteilles ,dans le colis le coffret cadeau abimé , dons réclamation aussi . donc un deuxième colis pour le manque d'uns bouteille et le coffret , a l'arrivée le coffret cadeau aussi abimé , et pas d'excuse ; et je ne pas des pots de caramel sur le site au moment de la commande , payé et plus en stock . cordialement très très déçu . cordialement
Philippe C.
purchased on 02/12/2024
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2
/5
★★☆☆☆
Parcel arrived safely, but a small beech tree holding the maple tree was broken.
Christian R.
purchased on 30/11/2024
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3
/5
★★★☆☆
The products are still excellent, but the gift box arrived very, very, very damaged and unusable. The cookie boxes are also damaged. What a shame!
Anne C.
purchased on 04/12/2024
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2
/5
★★☆☆☆
I was not notified of the arrival of my parcel at the relay point.
Emmanuel D.
purchased on 29/11/2024
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3
/5
★★★☆☆
Very satisfied with the products, which I have known for several years. Not satisfied with UPS delivery.
Christophe F.
purchased on 30/11/2024
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3
/5
★★★☆☆
Hello, Ordered with a supposedly free delivery and a 10% discount, in fact I paid full price and paid delivery.
Alain D.
purchased on 29/11/2024
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2
/5
★★☆☆☆
I ordered 2 jars of maple spread and one 2 was opened...it was sticking everywhere in the bubble wrap...
Adeline F.
purchased on 29/11/2024
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