/10
★★★★★
based on 5161 published reviews
★★★★★
based on 5161 published reviews
Latest negative customer reviews
1/5
★☆☆☆☆
Very dissatisfied, not with the merchandise, which I don't have, but with the UPS carrier. UPS asked me to choose the delivery site, I went to the store it was closed the opening hours had changed it was from 6 pm to 1 am, the next day I returned no package. Then a message from UPS saying that the package was on another site. If we selected a site, it's because it was the right one for us. If the carrier, for his own convenience, delivers the package elsewhere, I won't pick it up. If UPS isn't capable of delivering to the right site, they should change jobs or indicate a single site and we'll take it or not.
Michelle V.
purchased on 23/09/2024
Translated review
1/5
★☆☆☆☆
Hello, To date the package has still not reached me, the relay delivery no longer exists, they have closed since June 2024; 1ZBF13356813037421
Ahonami G.
purchased on 11/09/2024
Translated review
1/5
★☆☆☆☆
I have not yet received my package because UPS took the initiative to drop it off without notifying me. So I don't know where it is. UPS had already changed the delivery day ...
Jean-paul V.
purchased on 12/09/2024
Translated review
1/5
★☆☆☆☆
Very satisfied
Elisabeth P.
purchased on 08/09/2024
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1/5
★☆☆☆☆
Order has not been delivered in full and customer service has not yet responded to our reports, 3 times now.
Erwin W.
purchased on 31/08/2024
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1/5
★☆☆☆☆
An item costing just over 7 euros was forgotten in my order, so I contacted customer service. No response. So it's best to walk away. On the other hand, you can go to Planet Bison with your eyes closed.
Tatiana S.
purchased on 30/08/2024
Translated review
1/5
★☆☆☆☆
カナダで探し回ったけど売り切れで買えず、貴社のサイトで見つけたとき、例えすごい金額の送料がかかっても欲しいと思い注文しました。 商品は届きましたが、びっくりするぐらい箱が潰れたり破けていて、中のクッキーもかなりの数が割れていました。 緩衝材を全面に入れて商品を覆うとかもう少し配慮してほしかったです。友達にもあげようと思い５箱買いましたが、あげられる状態ではありません。がっかりです。
Yuka I.
purchased on 21/08/2024
1/5
★☆☆☆☆
The 3 packets of cakes are all broken and difficult to offer
Catherine L.
purchased on 18/08/2024
Translated review
1/5
★☆☆☆☆
I ordered and paid for 4l of maple water and received 4 half-liters!!! I reported it and no response, it's really not serious.
Gilot M.
purchased on 16/08/2024
Translated review
1/5
★☆☆☆☆
I have not received any codes to collect my parcel from the locker. I'm still waiting for the seller to make the necessary arrangements.
Yannick K.
purchased on 11/08/2024
Translated review
1/5
★☆☆☆☆
A copy of an article I asked for in duplicate is missing, I called, sent emails to that effect, still no news..😡, so it's not serious.
Sophie L.
purchased on 12/08/2024
Translated review
1/5
★☆☆☆☆
2 deliveries not honoured
Faiyala P.
purchased on 10/08/2024
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1/5
★☆☆☆☆
Hello, I have already phoned Camille (several times and left messages) and sent a note in an email, because my order was missing the 5 canes of amber maple syrup... I look forward to this error being rectified. Thank you Pascale Fuchs
Pascale F.
purchased on 04/08/2024
Translated review
1/5
★☆☆☆☆
Delivery not respected
Alain M.
purchased on 31/07/2024
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1/5
★☆☆☆☆
Several orders placed with them without a hitch, except for the last one with a slight overcharge!!! it does not respond to emails or Facebook ... . ADIEU 😡
Jean Pierre H.
purchased on 21/07/2024
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1/5
★☆☆☆☆
I did not receive my entire order. I then sent an e-mail to the after-sales service but I haven't received anything back.
Marie-line D.
purchased on 10/07/2024
Translated review
1/5
★☆☆☆☆
Bad I received items,not sale items, that were past the date unfortunately. Also received no response to my email about this.
Simone B.
purchased on 06/07/2024
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1/5
★☆☆☆☆
I have not received my package !!!!!!! I took home delivery but I can't move.... So I don't have my parcel 😤😱😡😡😡
Patricia R.
purchased on 07/07/2024
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1/5
★☆☆☆☆
Damaged parcel with maple syrup everywhere! For my 3rd order it's a shame...
Frédéric F.
purchased on 01/07/2024
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1/5
★☆☆☆☆
I have requested a refund and have not received a response
Alejandro B.
purchased on 01/06/2024
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1/5
★☆☆☆☆
My parcel arrived open and some products are missing. I have made a claim and I am still waiting for your reply.
Aline M.
purchased on 30/05/2024
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1/5
★☆☆☆☆
Parcel lost by UPS
Margaux O.
purchased on 26/05/2024
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1/5
★☆☆☆☆
I have no criticism to make of the products, but for my part, the logistics service was a disaster. I chose a collection point that I pass 4 times a day and they send it the opposite way. Despite my warnings on Friday, well before shipment on Monday, absolutely no one corrected the error or replied to my messages. Customer service available 7 days a week, what a joke. Having used Amazon Pay, I filed a complaint with Amazon. I received a response within the hour. It's amazing how the risk of a penalty made them react. They offered to move the parcel to the right collection point. I agreed. The parcel never left the wrong place to be transferred. Without informing me, they redelivered the parcel directly to my home, where I'm not at home during the day, so it was dropped off at a collection point I never go to, but it doesn't really matter, it's close to where I live. I opened the parcel and asked for five standard poutine sauces and five with maple syrup. Bingo, I got 10 x standard. Faced with such incompetence, I didn't even bother to make a complaint.
Michel Lucien L.
purchased on 24/05/2024
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1/5
★☆☆☆☆
Unfortunately not everything has arrived
Jürgen L.
purchased on 20/05/2024
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1/5
★☆☆☆☆
Order never received. The carrier dpd never delivered my order (it's not the first time I've had a delivery problem with this carrier with maple treasure) My complaint with maple treasure has still not been answered. it's regrettable.
Sophie H.
purchased on 18/05/2024
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1/5
★☆☆☆☆
I never received my items and there was no update on the shipping so essentially I just donated $90 to your company. When you go on to your website and click the option for never receiving your items it just gives you a page of advice on how to sign into ups. If I were able to give you zero Stars I would.
Jason D.
purchased on 27/04/2024
1/5
★☆☆☆☆
Barometer arrived broken and refused at reception
Francois B.
purchased on 06/05/2024
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1/5
★☆☆☆☆
The parcel was not delivered to my home and I have contacted customer service 3 times, but I have not heard from them, so I have not heard from you and I have not paid for my order to be delivered to my home, even though I was home that day and I received an order from someone else.
Severine L.
purchased on 04/05/2024
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1/5
★☆☆☆☆
We have not received our entire order... Disappointed...
Rachel P.
purchased on 01/05/2024
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1/5
★☆☆☆☆
It’s a scam. They took money, never sent the product and do not respond to emails
Artem D.
purchased on 27/04/2024