/10
★★★★★
based on 6018 reviews published
★★★★★
based on 6018 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
I placed my order on Saturday 01/02 where everything was advertised at -10% and this discount was not taken into account. I immediately sent a message to let them know and to ask to review the invoice, and I received no response. I find this to be quite unprofessional and dishonest. This is the best way to lose customers.
Marie-claudine B.
purchased on 02/02/2025
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1
/5
★☆☆☆☆
The arrival of my order was eight days late. It was intended for an occasion. I was very disappointed because this is the second time this has happened.
Catherine P.
purchased on 02/02/2025
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1
/5
★☆☆☆☆
The carrier UPS informed me that my package would not be delivered and I had to go pick it up 5km from my home. This is recurring with this carrier. I will not order again if there is no other shipping option.
Claude C.
purchased on 02/02/2025
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1
/5
★☆☆☆☆
I ordered 4 x bottles of pure cranberry juice without sugar but I ultimately received 2 x pure cranberry juice and 2 x bottles of wild blueberries. My order is not correct.
Marie Françoise L.
purchased on 27/01/2025
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1
/5
★☆☆☆☆
I never received my order, and I haven't heard back from customer service in over a week.
Christine V.
purchased on 15/01/2025
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1
/5
★☆☆☆☆
I complained about a defective product within 24 hours of receiving the order and have not received any response to the complaint after a week.
Markus P.
purchased on 17/01/2025
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1
/5
★☆☆☆☆
I ordered 4 boxes of vine wine and maple tea from Turkey, in packages of 20 bags) and I received 7 boxes of black Ice Wine Tea from ML21 in packages of 12 bags. I've already sent 2 emails, with no response, and a message on Facebook, where I'm offered a refund because the tea is out of stock it seems. I've had no reply to my request for a return procedure, but the tea is still on sale on the website!
Sylvaine L.
purchased on 18/01/2025
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1
/5
★☆☆☆☆
Hello, I never managed to pick up my package .... No information on how to pick it up and despite my numerous attempts, my package has left. Extremely disappointed with UPS that I can't reach or even get help from.
Martine M.
purchased on 01/01/2025
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1
/5
★☆☆☆☆
I only received part of my order; I sent a complaint and still no reply.
Laurence G.
purchased on 20/12/2024
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1
/5
★☆☆☆☆
Last time I ordered it was better(but I didn't leave a review then). As of January 8, 2025 I have yet to receive my caribou wine or get a response to what happened to my order. If this gets resolved I'll write an updated response but otherwise it will be the last time I order or even recommend this place
James P.
purchased on 10/12/2024
1
/5
★☆☆☆☆
Parcel never left warehouse, never entrusted to carrier, never received. Two complaints sent, no response. Order placed 13 days ago: ???
Bérénice N.
purchased on 24/12/2024
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1
/5
★☆☆☆☆
Package not received
Sophie D.
purchased on 03/12/2024
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1
/5
★☆☆☆☆
Does not respect delivery times. Disgraceful during the holiday season, a rip-off!
Anaïs T.
purchased on 21/12/2024
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1
/5
★☆☆☆☆
I'm missing items and I'm trying every way I can, email, sms and message on your mobile to let you know and I'm not getting any feedback. I'm still waiting for you to get back to me.
Guillaume K.
purchased on 18/12/2024
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1
/5
★☆☆☆☆
My orders never arrived
Nicolas V.
purchased on 18/12/2024
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1
/5
★☆☆☆☆
My parcel arrived and the gift box was torn. I made a request and never got a reply.
Nicolas P.
purchased on 17/12/2024
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1
/5
★☆☆☆☆
Order received, but one product is missing. I contacted customer service a week ago and followed them up several times by email and social networks, but no response.
Laurent B.
purchased on 15/12/2024
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1
/5
★☆☆☆☆
My order was not complete! !!!!!
Claire R.
purchased on 16/12/2024
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1
/5
★☆☆☆☆
Hello, The chair was a gift, opened today to build it. The wood is broken at the back, so it's quite visible. I had also ordered a gift box which I did not receive. I've made a complaint about this and I haven't heard back from you! I will create a ticket for the damaged chair. I look forward to hearing from you!
Amélie M.
purchased on 12/12/2024
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1
/5
★☆☆☆☆
I have not been delivered
Boutinaud B.
purchased on 13/12/2024
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1
/5
★☆☆☆☆
Unfortunately, one (expensive) item was missing. I received the parcel on 12.12. and immediately wrote to the service team that this item was a Christmas present and that I would like it to be forwarded by Christmas. So far (20.12) I have unfortunately not received a reply.
Jule S.
purchased on 09/12/2024
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1
/5
★☆☆☆☆
I made a nice order and was supposed to get a gift for it...it wasn't in my package and no feedback from Customer Service. Disappointed
Barbara G.
purchased on 28/11/2024
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1
/5
★☆☆☆☆
Today is December 19, 2024 and I still haven't received my parcel since I placed my order on November 27, 2024.
Potier A.
purchased on 27/11/2024
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1
/5
★☆☆☆☆
My gift box arrived in pieces and was ripped appart in places.
Tompai B.
purchased on 04/12/2024
1
/5
★☆☆☆☆
I'm disappointed despite my repeated unanswered messages about candles, there's deception!
Claudine D.
purchased on 02/12/2024
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1
/5
★☆☆☆☆
Alas, my order, which was due to be delivered on 11/12, has still not arrived. I hope my cakes won't be in crumbs, otherwise the products are very good.
Martine D.
purchased on 02/12/2024
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1
/5
★☆☆☆☆
Hello, I still haven't received my order that I ordered at the end of November. I already had a problem with Ups, who said that I had refused the parcel even though I had chosen to have it delivered to a relay point. Then despite 3 messages sent to find out what to do with Trésors d'érable no response or refund, nothing at all, radio silence. Don't recommend, because it's unprofessional to do this kind of thing to a customer. Finally, if I could have put 0 stars I would have done so without hesitation.
Untersinger S.
purchased on 29/11/2024
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1
/5
★☆☆☆☆
The product does not correspond to the order. It was very important for me to have a large 1kg jar. I received 2 small 500g pots. The product specifies: weight 1kg, quantity 1. Had I known, I wouldn't have ordered this.
Léo G.
purchased on 02/12/2024
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1
/5
★☆☆☆☆
I did not receive my order although I paid the delivery they wanted to put me my order to the go vinted whereas I live to cauter I am not satisfied the delivery and to remain blocked several day with vitrolle after it was turned over I ordered just cereals I paid the delivery that to receive them at home, at worst with the Post office, I know that go Vinted they have many problems, I am not satisfied
Kawtar A.
purchased on 25/11/2024
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1
/5
★☆☆☆☆
The products are very nice, a little expensive but when you're looking for exotic products, that's not surprising. What is more surprising is to receive your order with nearly €35 worth of product missing... Of course, I contacted support immediately, but after a week, I still haven't heard back from them... I think I've lost my 35€.
Aaron H.
purchased on 22/11/2024
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