/10
★★★★★
based on 6071 reviews published
★★★★★
based on 6071 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
Very satisfied with the products, which I have known for several years. Not satisfied with UPS delivery.
Christophe F.
purchased on 30/11/2024
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3
/5
★★★☆☆
Hello, Ordered with a supposedly free delivery and a 10% discount, in fact I paid full price and paid delivery.
Alain D.
purchased on 29/11/2024
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2
/5
★★☆☆☆
I ordered 2 jars of maple spread and one 2 was opened...it was sticking everywhere in the bubble wrap...
Adeline F.
purchased on 29/11/2024
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3
/5
★★★☆☆
The delivery was correct, there was still maple syrup in a box and on the jars.
Marie Jose S.
purchased on 01/12/2024
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3
/5
★★★☆☆
Order arrived in poor condition
Isabelle D.
purchased on 02/12/2024
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2
/5
★★☆☆☆
Courier UPS Lost My package.
Anssi L.
purchased on 03/12/2024
2
/5
★★☆☆☆
I sent a message and a sms and got zero response.too bad.
Corinne C.
purchased on 02/12/2024
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2
/5
★★☆☆☆
Order received but gift box not included. Message sent to customer service and no reply!
Monique T.
purchased on 27/11/2024
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3
/5
★★★☆☆
Purchased as a gift, to be enjoyed at Christmas. Gift box arrived unusable, damaged and unstuck. Fortunately, it came free of charge!
Pascale C.
purchased on 29/11/2024
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3
/5
★★★☆☆
Order misplaced and misplaced in box. Result: 2 packages of crushed cakes.
Karinne C.
purchased on 27/11/2024
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3
/5
★★★☆☆
5/5 for the products but 2/5 on receipt of the parcel 1st parcel: one item missing 2nd parcel: arrived damaged. As a result, the cookie boxes were crushed and the candle containers dented. Pity, the quality of the products is correct.
Marie Agathe R.
purchased on 26/11/2024
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2
/5
★★☆☆☆
For the purchase zero problem, when you mark (box gift offered dice 60€); you invoice 5.58€ and a discount of 5.02€ for =>box gift offered dice 60€ Me I would say not offered At UPS, change of place of delivery (the 1st would have refused) and shift in the date of delivery
Nicolas V.
purchased on 26/11/2024
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2
/5
★★☆☆☆
The box arrived ripped at the lid joint and therefore unusable.
Lydia V.
purchased on 26/11/2024
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3
/5
★★★☆☆
Missing gift box
Thierry M.
purchased on 20/11/2024
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2
/5
★★☆☆☆
Normally there was a gift with, a pouch however absent from the package I left a message on the phone number listed on the invoice: I never had a return!!!!
Christine C.
purchased on 18/11/2024
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3
/5
★★★☆☆
I received my parcel with a product that did not conform to my order. I phoned Céline. I was told to leave a voice message or a text message, which I did as soon as I received my parcel on Monday 25. I'm waiting for a contact to rectify this error. Attached my message I received my order AXKTXHOGU but in the LTEOO16 I have a wild blueberry jam when I should have hard candy maple syrup Can you ...
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Alain E.
purchased on 16/11/2024
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2
/5
★★☆☆☆
Ordered on 08 November 2024: 2 x 1.89l clamato juice 2 x old fashioned baked beans 2 x maple syrup baked beans 10 x powdered pouting sauce mix 4 x 500g poutine cheese curds We paid €18.18 for chronofresh delivery. As we qualified for free 1-3 day delivery, we were quite happy. Expecting delivery on 13th November, we received notification that a delivery from DPD would arrive on 14th November, ...
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Mark C.
purchased on 08/11/2024
2
/5
★★☆☆☆
Quality products, but transport packaging needs to be reviewed for the maple water cartons, as 3 of them have cracked pouring tops, resulting in a slight loss of liquid in the carton and damaged products.
Claire S.
purchased on 09/11/2024
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3
/5
★★★☆☆
Very satisfied with the products, the parcel arrived well packed. I would have put 5 
Unfortunately the gift box was missing and I was charged for it.
Unfortunately the gift box was missing and I was charged for it.
Damien G.
purchased on 09/11/2024
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3
/5
★★★☆☆
Error on cake order. Maple ordered and blueberry delivered. I don't like it.
éric P.
purchased on 01/11/2024
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2
/5
★★☆☆☆
Fast shipping but one paid item was missing. Contacted several times by email to resolve the issue but never received a response.
Simone O.
purchased on 28/10/2024
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3
/5
★★★☆☆
No problems with the products, but with the delivery: UPS never came to my house even though it was requested - I had to go to a relay point.
Pauline S.
purchased on 28/10/2024
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2
/5
★★☆☆☆
Big problems with the delivery of the parcel by UPS, the place of delivery had changed, but I was not warned, very bad UPS customer service, it took 5 calls before someone told me where my parcel was. I also contacted erable customer service to ask for help, I got no answer.
Evelyne P.
purchased on 28/10/2024
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2
/5
★★☆☆☆
Instead of a package with 10x Poutine Mélange, I`ve got only 1 piece. I wrote to you immedeately, but got no response.
Lutz E.
purchased on 26/10/2024
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3
/5
★★★☆☆
Fast service, but several boxes of cookies arrive with a whole row of broken ones.
Josee S.
purchased on 29/09/2024
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2
/5
★★☆☆☆
●When I ordered the maple syrup and maple syrup cream cookies, what I really liked was the shape of the cakes. There are pages and pages of "blabla" and it's right at the end, I didn't realize it when ordering, that in the composition it says it's made with palm oil! So I will NEVER recommend it and I think you should have put the composition of this cookie at the beginning of your "blabla" ....
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Sylvie S.
purchased on 11/10/2024
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2
/5
★★☆☆☆
A missing item (a bottle, we're not talking about something discreet...!) and an after-sales service that still hasn't replied after two weeks. Unacceptable.
Suzanna B.
purchased on 09/10/2024
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3
/5
★★★☆☆
Maple sugar pecan pralines best before date passed
Alain R.
purchased on 11/10/2024
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3
/5
★★★☆☆
There was a problem with my order, I didn't receive all my order at once without any mention on the site. I had to send 3 unanswered emails to finally receive the balance of my delivery later. Excellent product but lack of communication
Kelly B.
purchased on 03/10/2024
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2
/5
★★☆☆☆
Half of my order did not arrive and do not get any response to my request to still get them. Paid for 2 sets but received 1set
Ilse V.
purchased on 07/10/2024
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