/10
★★★★★
based on 6021 reviews published
★★★★★
based on 6021 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Hello, I have already phoned Camille (several times and left messages) and sent a note in an email, because my order was missing the 5 canes of amber maple syrup... I look forward to this error being rectified. Thank you Pascale Fuchs
Pascale F.
purchased on 04/08/2024
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1
/5
★☆☆☆☆
Delivery not respected
Alain M.
purchased on 31/07/2024
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1
/5
★☆☆☆☆
Several orders placed with them without a hitch, except for the last one with a slight overcharge!!! it does not respond to emails or Facebook ... . ADIEU 😡
Jean Pierre H.
purchased on 21/07/2024
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1
/5
★☆☆☆☆
I did not receive my entire order. I then sent an e-mail to the after-sales service but I haven't received anything back.
Marie-line D.
purchased on 10/07/2024
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1
/5
★☆☆☆☆
Bad I received items,not sale items, that were past the date unfortunately. Also received no response to my email about this.
Simone B.
purchased on 06/07/2024
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1
/5
★☆☆☆☆
I have not received my package !!!!!!! I took home delivery but I can't move.... So I don't have my parcel 😤😱😡😡😡
Patricia R.
purchased on 07/07/2024
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1
/5
★☆☆☆☆
Damaged parcel with maple syrup everywhere! For my 3rd order it's a shame...
Frédéric F.
purchased on 01/07/2024
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1
/5
★☆☆☆☆
I have requested a refund and have not received a response
Alejandro B.
purchased on 01/06/2024
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1
/5
★☆☆☆☆
My parcel arrived open and some products are missing. I have made a claim and I am still waiting for your reply.
Aline M.
purchased on 30/05/2024
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1
/5
★☆☆☆☆
Parcel lost by UPS
Margaux O.
purchased on 26/05/2024
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1
/5
★☆☆☆☆
I have no criticism to make of the products, but for my part, the logistics service was a disaster. I chose a collection point that I pass 4 times a day and they send it the opposite way. Despite my warnings on Friday, well before shipment on Monday, absolutely no one corrected the error or replied to my messages. Customer service available 7 days a week, what a joke. Having used Amazon Pay, I filed a complaint with Amazon. I received a response within the hour. It's amazing how the risk of a penalty made them react. They offered to move the parcel to the right collection point. I agreed. The parcel never left the wrong place to be transferred. Without informing me, they redelivered the parcel directly to my home, where I'm not at home during the day, so it was dropped off at a collection point I never go to, but it doesn't really matter, it's close to where I live. I opened the parcel and asked for five standard poutine sauces and five with maple syrup. Bingo, I got 10 x standard. Faced with such incompetence, I didn't even bother to make a complaint.
Michel Lucien L.
purchased on 24/05/2024
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1
/5
★☆☆☆☆
Unfortunately not everything has arrived
Jürgen L.
purchased on 20/05/2024
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1
/5
★☆☆☆☆
Order never received. The carrier dpd never delivered my order (it's not the first time I've had a delivery problem with this carrier with maple treasure) My complaint with maple treasure has still not been answered. it's regrettable.
Sophie H.
purchased on 18/05/2024
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1
/5
★☆☆☆☆
I never received my items and there was no update on the shipping so essentially I just donated $90 to your company. When you go on to your website and click the option for never receiving your items it just gives you a page of advice on how to sign into ups. If I were able to give you zero Stars I would.
Jason D.
purchased on 27/04/2024
1
/5
★☆☆☆☆
Barometer arrived broken and refused at reception
Francois B.
purchased on 06/05/2024
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1
/5
★☆☆☆☆
The parcel was not delivered to my home and I have contacted customer service 3 times, but I have not heard from them, so I have not heard from you and I have not paid for my order to be delivered to my home, even though I was home that day and I received an order from someone else.
Severine L.
purchased on 04/05/2024
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1
/5
★☆☆☆☆
We have not received our entire order... Disappointed...
Rachel P.
purchased on 01/05/2024
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1
/5
★☆☆☆☆
It’s a scam. They took money, never sent the product and do not respond to emails
Artem D.
purchased on 27/04/2024
1
/5
★☆☆☆☆
21€ of maple syrup. 6€40 parcel. All this to receive a parcel stuck to the floor of the relay point because the syrup had leaked. I immediately contacted customer service. Unfortunately, 15 days and 2 reminders later: still no answer... 27€ down the drain. I'd recommend passing on
Christophe B.
purchased on 14/04/2024
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1
/5
★☆☆☆☆
Wrong order and no answer to solve the problem
Fred F.
purchased on 16/03/2024
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1
/5
★☆☆☆☆
Very disappointed with Kraft Peanut Butter 1 kg. The minimum durability dates have passed (26/02/2024 and 09/03/2024).
Marie N.
purchased on 31/03/2024
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1
/5
★☆☆☆☆
The Maple Caramels I ordered were delivered to an address 30 km away from where I live. The invoice shows the correct address in Cologne. The owner of the kiosk didn't want to give me any information about the package on the phone. He told me to contact UPS. Only when I showed him the proof of delivery in person did he look for the order. When I got back home, I noticed that the best-before date had passed by 2 months on all 5 packages. Well, they are Marple Caramels, they are certainly still good. But something like this should not happen. Never again.
Peter M.
purchased on 26/03/2024
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1
/5
★☆☆☆☆
I did not receive this package. UPS lost the package
Jean Paul A.
purchased on 21/03/2024
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1
/5
★☆☆☆☆
A wrong item has been delivered and I did not received any answer to my request by phone and email to make an exchange.
Christine B.
purchased on 16/03/2024
1
/5
★☆☆☆☆
Une bière était cassée. De plus, je n'ai commandé que 7 bières sur les 11 que j'ai commandées.
森 �.
purchased on 08/03/2024
1
/5
★☆☆☆☆
I am not satisfied with the order as the blueberries are not pure but contain sugar and oil. I want to return the goods. I have also sent an e-mail to the company asking for the return slip. I have not yet received a reply.
Katarina S.
purchased on 01/03/2024
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1
/5
★☆☆☆☆
Did not arrive
Shane S.
purchased on 17/02/2024
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1
/5
★☆☆☆☆
The product I received was old and expired just a few days after I received it. I have contacted the company several times but they don’t respond.
Pernille Z.
purchased on 09/02/2024
1
/5
★☆☆☆☆
Parcel received quickly in good condition and the syrup is perfect.
Florence L.
purchased on 11/02/2024
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1
/5
★☆☆☆☆
There is no tracking of the shipment and on Messenger no one responds. They have been waiting for more than 15 days.
Matteo M.
purchased on 10/01/2024
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