/10
★★★★★
based on 6021 reviews published
★★★★★
based on 6021 reviews published
Latest neutral customer reviews
2
/5
★★☆☆☆
The delivery came quickly but only partially, one maple syrup was missing. There was no explanation. I received no reply to my inquiry. That's not acceptable, I paid in advance.
Petra G.
purchased on 09/10/2024
Translated review
3
/5
★★★☆☆
Poor packaging in the parcel. Cookies completely smashed
Eric H.
purchased on 06/10/2024
Translated review
3
/5
★★★☆☆
I am in two minds about my experience with Trésors d'érable. The web site shows only one kind of syrup, the product from Quebec in the traditional Quebec tins. I thought this was what I was ordering and would be getting. However, the tins I received say "Made in Canada" but do not look like the ones which are shown on the web site (i.e. the traditional Quebec maple syrup tins) and I do not recognize the packaging at all - and I am Canadian, and a Quebecker to boot. When I asked for the unfamiliar tins to be replaced by the ones shown on the web site, I was told that I received what I ordered, i.e. Made in Canada syrup, just the packaging was different. If that is the case, I wonder why this maple syrup in this packaging is not featured at all on their web site. It certainly leads to misunderstandings and disappointment.
Marie-eve R.
purchased on 26/09/2024
3
/5
★★★☆☆
I am a little disappointed not with the quality of the products but with the fact that a batch of 5 packets of cookies was missing, which I received on request but without a word of apology! I think that if I hadn't asked for it, it would have been forgotten! Too bad
Sandrine C.
purchased on 17/09/2024
Translated review
3
/5
★★★☆☆
The syrup is very good, but of the 6 jugs we received, one was badly closed and the syrup leaked everywhere. The jugs were full of granulated sugar and had to be washed. First time I've used jugs... I usually use iron tins.....
Georgina L.
purchased on 09/09/2024
Translated review
2
/5
★★☆☆☆
I ordered 2 packs of 5 cans of maple syrup. I only received one pack at first. I had to ask twice to receive the second pack. The delivery for the first pack did not take place on the day announced, I was informed in the middle of the day after having been monopolized at the apartment all morning. In conclusion, a lot of trouble for a very simple order and, incidentally, no apology from trésors d'Érable.
Martine G.
purchased on 04/09/2024
Translated review
3
/5
★★★☆☆
Parcel arrived but with one product missing.
Chloé F.
purchased on 28/08/2024
Translated review
2
/5
★★☆☆☆
Hello, as mentioned in the two emails sent to this company for which I am waiting for a reply, the parcel was not complete.
Frédérique D.
purchased on 31/08/2024
Translated review
2
/5
★★☆☆☆
This is the first time I've been completely dissatisfied. The contents of the package were covered in flour (one of the three packages was open at the top. All the items were therefore sprinkled with flour. I don't understand why the packaging is so poorly designed.
Frida R.
purchased on 01/09/2024
Translated review
2
/5
★★☆☆☆
Late shipping. Items put in my box without care (1 item damaged and others rather limited). Items within the best-before date (BBD)... and a customer service department supposedly available 7/7 and providing a rapid response... which in fact doesn't reply to messages left on orders! In short! First order not very engaging to renew my confidence ...
Philippe Q.
purchased on 12/08/2024
Translated review
3
/5
★★★☆☆
Order arrived very quickly... bison pâté made in Haute Saône, France...sold for typical Canadian product.... disappointed by this product...
Alex M.
purchased on 13/08/2024
Translated review
2
/5
★★☆☆☆
When I placed my order I had a code for a 10 euro discount. The code didn't work. My daughter tried the next day but the code still didn't work. So I ordered without the 10 euro discount.
Helene C.
purchased on 03/08/2024
Translated review
3
/5
★★★☆☆
The products are perfect, identical to what can be found in Canada. However, customer service is not up to scratch.
Maude D.
purchased on 01/08/2024
Translated review
3
/5
★★★☆☆
I'm glad I had trouble ordering from your site, but now you'll remember me.
Christine B.
purchased on 15/07/2024
Translated review
2
/5
★★☆☆☆
I'm still waiting for my order placed on July 3rd, today is the 20th. My parcel got lost and came back to sender. It should have left on July 16th but I've had no news apart from a final message sent on the 19th. I think it's mainly the UPS driver's fault, but I still haven't heard anything.
Sandrine V.
purchased on 03/07/2024
Translated review
2
/5
★★☆☆☆
Very bad communication with the seller. Following a damaged parcel, several emails to inform the seller and no reply. I had to block payment to get a single return email offering me a choice of returning the parcel or taking photos to return only the damaged products. After my reply, no confirmation email or information, or explanations, or even apologies. No information on parcel dispatch, tracking number etc. .... In short, we didn't know if the parcel had left or not and when it was due to be delivered. No voucher, no commercial gesture for the inconvenience. In short, we pay and that's all we're good for, so we don't talk about it! The politeness either no response to emails . thank you .
Fabrice P.
purchased on 07/07/2024
Translated review
3
/5
★★★☆☆
The cardboard briks with mapl water mapl3 were flattened under the weight of mapl syroup bottle of 1 liter and mapl spread. Please take this into consideration please.
Martine M.
purchased on 28/06/2024
Translated review
2
/5
★★☆☆☆
I paid for a gift box that I did not even receive, disappointed my order was offered without even gift .. and no refund or gesture for what I paid and not received disappointment after the products ordered nothing to say very good
Cyrielle B.
purchased on 03/06/2024
Translated review
2
/5
★★☆☆☆
Dear I received my cans of maple sirop all 5 damaged. This is because they were not packed separately in the box. I informed you of this. However, I did not receive any response. Too bad! Regards Sabine
Sabine F.
purchased on 17/05/2024
Translated review
3
/5
★★★☆☆
The order was not delivered to the relay point chosen at the time of purchase and was delayed by 2 days. In addition, the packaging of the liquoreux was damaged.
Laurence S.
purchased on 27/05/2024
Translated review
2
/5
★★☆☆☆
My order has still not been delivered in full
Henry S.
purchased on 25/05/2024
Translated review
3
/5
★★★☆☆
Too sweet
Michel P.
purchased on 13/05/2024
Translated review
2
/5
★★☆☆☆
Hello, the DPD driver didn't take the trouble to deliver the parcel to my home as planned but dropped it off at a relay point (of his choice). The problem was reported by e-mail to Les Trésors d'Érable, who replied that they would pass on the information to DPD. In view of the amount spent on their site, a commercial gesture would have been appreciated.
Damien A.
purchased on 01/04/2024
Translated review
3
/5
★★★☆☆
The package arrived way too late
Darleen R.
purchased on 07/05/2024
Translated review
3
/5
★★★☆☆
Not 100% satisfied because 2 items were missing (I sent you an unanswered e-mail about this).
Karine D.
purchased on 04/05/2024
Translated review
2
/5
★★☆☆☆
Very good product to recommend
Marie Z.
purchased on 06/04/2024
Translated review
2
/5
★★☆☆☆
The products are good, but I had ordered 3 cans of maple syrup, in the package there were 2. I sent an email complaint, and to date no response. It's a shame, but I won't be ordering again.
Karine R.
purchased on 24/03/2024
Translated review
3
/5
★★★☆☆
Did not receive my promised discount (10%)
Joost V.
purchased on 19/03/2024
Translated review
3
/5
★★★☆☆
Order not complete, email sent.
Thierry M.
purchased on 18/03/2024
Translated review
2
/5
★★☆☆☆
Good evening Request for delivery to my home parcel left at the relay point. The driver didn't even wait for me to arrive while I was in my yard. Best regards
Pascal V.
purchased on 10/03/2024
Translated review