/10
★★★★★
based on 5163 published reviews
★★★★★
based on 5163 published reviews
Latest neutral customer reviews
2/5
★★☆☆☆
We are told that delivery is free, which is not true. Delivery by UPS was a disaster, the parcel arrived in a pitiful state. No reaction from les trésors d'érable customer service.
Marine J.
purchased on 21/11/2023
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3/5
★★★☆☆
Hello happy overall with my purchase except the delivery which these badly pass received 3 bottles on 5 of which one with a glare no commercial gesture of made for the moment.
Marjorie D.
purchased on 29/11/2023
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2/5
★★☆☆☆
Disappointed by the packaging. Given the price, a box would have been nice as well as a little note in the parcel, the invoice well positioned to avoid it being completely crumpled ... as is done by other exporters.
Karine M.
purchased on 26/11/2023
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2/5
★★☆☆☆
Order arrived incomplete. No information despite 2 email reminders. I finally had to call to get just one. A priori, the rest of my order will be sent back to me, I'm waiting...
David S.
purchased on 24/11/2023
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3/5
★★★☆☆
This site offers Canadian products but some are excessively expensive (eg: a jam at 10 €! 250g) they are certainly very good but it does not justify the prices.
Michelle �.
purchased on 26/11/2023
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2/5
★★☆☆☆
I did not receive the correct article ordered but another which is less expensive than the price paid without any explanation. I made a complaint which has remained unanswered to this day.
Christine B.
purchased on 25/11/2023
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2/5
★★☆☆☆
The products I received are of good quality but I am missing an item that was invoiced to my order .... on the phone, by email or via Facebook posts it seems impossible to reach Céline... I am disappointed and I fear that I have paid for an item that I will never receive.
Jacques-aurelien S.
purchased on 25/11/2023
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3/5
★★★☆☆
There was a beer broken into a thousand pieces. the inner box containing the beers was damp. the outer box was not damp.
Muriel B.
purchased on 21/11/2023
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2/5
★★☆☆☆
Hello, Disappointed as my jars of maple butter arrived open, the lids had unscrewed unfortunately.
Frédérique K.
purchased on 13/11/2023
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3/5
★★★☆☆
I did receive my parcel, but it was 3 days late, which was annoying as it was a gift. I had ordered gift wrapping with a message which I paid 2€ for, but I didn't get it in my parcel...
Joanna D.
purchased on 12/11/2023
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2/5
★★☆☆☆
I am disappointed with the products I bought and the delivery time was very long.
Jean-phlilippe G.
purchased on 23/10/2023
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3/5
★★★☆☆
I ordered salted butter caramel popcorns and they were all soft. I looked at the expiration date and it was October 2023 even though I placed my order on November 02, 2023. The other products have an expiry date of MA 2024 except for the chocolate/maple syrup cakes, which have no expiration date (not yet opened).
Catherine R.
purchased on 02/11/2023
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2/5
★★☆☆☆
My package arrived with half the maple syrup refill spilled. All other products were sticky. I sent you a complaint but you never responded!
Chrystelle C.
purchased on 26/10/2023
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2/5
★★☆☆☆
I have not received the correct items and still have no reply to my complaint.
Beatrice M.
purchased on 23/10/2023
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2/5
★★☆☆☆
I am satisfied with the delivery time but I received a product that is not what I ordered.
Alain C.
purchased on 21/10/2023
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3/5
★★★☆☆
Hello, I have indeed received my order, with 2 disappointments, the 1st the 4 bottles of maple syrup in the shape of maple leaf which are "tiny" it is impossible for me to offer that to my friends and given the price, I should have taken the boxes, the 2nd, the batch of 5 boxes of maple leaf cookies, announced "celebration" and which are not, for the rest of my order is perfect. And what a pity that I received "no" reply from the Les Trésors d'Erable" site and so I'm going to wait a while to see if I get a reply before placing my new order.
Sylvie T.
purchased on 14/10/2023
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2/5
★★☆☆☆
Parcel arrived with two broken items ....
Melodie R.
purchased on 09/10/2023
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2/5
★★☆☆☆
An expired product, reported immediately but no response from the after-sales service.
Francoise T.
purchased on 02/10/2023
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3/5
★★★☆☆
I was very disappointed by the maple candles, which I'd already tried and whose fragrance was great (maple and walnut scented) and which this time turned out to have a very different, sweet, unpleasant smell. I was so pleased the 1st time that this time I ordered a whole bunch... which I really regret. It's the same brand, but I suppose the fragrance must be different depending on the maples chosen... Very disappointed in any case.
Christine F.
purchased on 22/09/2023
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2/5
★★☆☆☆
I did receive my parcel but no news of confirmation of purchase (never received an email following online payment) and no feedback following contact via the appropriate form and therefore no response to my request after more than a week. Clearly there aren't many people in the back office... Too bad for them, I wanted to have their wholesale price to maybe start a professional contact.
Gil L.
purchased on 19/09/2023
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Answer from
Les Trésors d’Érable
Hallo , ja für einige Tage hatten wir ein Problem mit dem Senden und Empfangen von E-Mails. Bitte zögern Sie nicht, uns zu kontaktieren.
Mit freundlichen Grüßen
Mit freundlichen Grüßen
3/5
★★★☆☆
Very satisfied with the order excellent products too bad the delivery was a few days late
Couderc N.
purchased on 08/09/2023
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3/5
★★★☆☆
The products are top notch. But I didn't receive the emails concerning the arrival of the parcel... I discovered that the parcel had been waiting for me for a long time when I started to worry...
Christelle D.
purchased on 05/09/2023
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2/5
★★☆☆☆
Before we received a little discovery gift it was nice. The no ðŸ˜ðŸ˜ðŸ˜ðŸ˜‚
Stoecklin Rapp N.
purchased on 16/08/2023
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2/5
★★☆☆☆
No respect for the delivery location, forced to take the car
Georges P.
purchased on 13/08/2023
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3/5
★★★☆☆
I purchased cookies that arrived all crumbled
Perfumo A.
purchased on 09/08/2023
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2/5
★★☆☆☆
1ere commande me manquer 2 produits dans mon colis sirops d'érable 1 au lieu de 3.et mon lot de 5 boîtes cookies date très courte 3mois seulement très déçu 😞 après réclamation reçu manquant aucun geste commercial pour cookies bientôt périmés .dommage!!!
Patricia V.
purchased on 07/08/2023
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2/5
★★☆☆☆
This is the second time I have received AMBRÉ maple syrup when I ordered DORÉ syrup. Each time, the label says DORÉ goût DÉLICAT but in the box the syrup is AMBRÉ goût PRONONCÉ. We can no longer ignore the reality of this anomaly.
Jean-pierre C.
purchased on 01/08/2023
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2/5
★★☆☆☆
My parcel was hijacked and I was not informed of the cause.
Gérard G.
purchased on 30/07/2023
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2/5
★★☆☆☆
I had to wait a very long time after my delivery. My payment was lost. After searching and sending proof of payment, delivery was made, but much later. I didn't even receive any compensation. Big customer service 0
Francis R.
purchased on 29/06/2023
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3/5
★★★☆☆
I didn't get a discount even though I ordered a parcel during the vacations. I wrote to you after your promotional e-mail but I didn't get a reply.
Xavier H.
purchased on 15/07/2023
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