9.6/10
★★★★★
based on 5163 published reviews

Latest negative customer reviews

1/5
★☆☆☆☆
I refused my stale order upon arrival
Catherine P.
Catherine P.
purchased on 08/03/2023 
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1/5
★☆☆☆☆
I had to chase the package to several points that were actually not the delivery person's relay points. This is nonsense. Result a lot of time wasted for nothing.
C. B.
C. B.
purchased on 05/03/2023 
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1/5
★☆☆☆☆
A box of cookies completely broken, box also damaged, in a nickel package. I have 3 other boxes ordered with ok box. As it's for gifts, I didn't check. I hope no bad surprises. I will refrain from rating
Nadine M.
Nadine M.
purchased on 15/01/2023 
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1/5
★☆☆☆☆
I have been a customer of Maple Treasures for several years, the maple syrup is always of very good quality and exceptional but the maple leaf cookies have dropped dramatically in quality and when we opened the boxes we noticed the manufacturing date June 2019, we are in 2023!
Lydie B.
Lydie B.
purchased on 08/01/2023 
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Answer from Les Trésors d’Érable
2019 ? Unsere Website existierte zu diesem Zeitpunkt noch nicht! Dies ist nicht möglich. Wir haben 2020 eröffnet. Die Kuchen kommen von unserem Lieferanten in Kanada, der im September 2022 in Frankreich empfangen wurde.
1/5
★☆☆☆☆
Excellent product. 2 delivery problems on the same order. No response from customer service. Too bad....
Nicolas C.
Nicolas C.
purchased on 12/12/2022 
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1/5
★☆☆☆☆
Disappointed with the whisky sortilège box. It's obviously not the seller's fault, but you could warn that the box is not presentable, you know that since you pack the glasses separately from the box.
Patrick N.
Patrick N.
purchased on 19/11/2022 
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Answer from Les Trésors d’Érable
Guten Abend, die Gläser sind nicht in der Schachtel montiert, da sie beim Transport zerbrechen können. Mit freundlichen Grüßen
1/5
★☆☆☆☆
I had ordered 3 boxes of maple cookies however there is only one box in my package!!! I guess the order picker forgot the other 2... too bad for me
Sylvie P.
Sylvie P.
purchased on 19/10/2022 
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Answer from Les Trésors d’Érable
Hallo, wenn es ein Problem mit Ihrer Bestellung gibt, sollten Sie uns kontaktieren, um die Situation zu bereinigen.
1/5
★☆☆☆☆
The product is delicious but unfortunately 3 jars out of 5 are exploded, I'm still waiting to return these 3 jars and be refunded.
Céline B.
Céline B.
purchased on 25/09/2022 
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1/5
★☆☆☆☆
Delivery fast. However, one product was missing and of the cookies were 2 of 5 packages damaged us open. Have directly written an email to date no response can not recommend the store
Stefanie K.
Stefanie K.
purchased on 10/05/2022 
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1/5
★☆☆☆☆
The boxes arrived dented, I reported it, they called me and said they were going to send them back and I didn't receive anything, I am very disappointed.
Christine V.
Christine V.
purchased on 02/04/2022 
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1/5
★☆☆☆☆
Product arrived broken. Reported 2 times without response.
Laurent S.
Laurent S.
purchased on 01/12/2021 
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Answer from Les Trésors d’Érable
Guten Abend,
Ihr Ersatzprodukt wurde am 16. Dezember an Sie zurückgeschickt und in Empfang genommen.
Schönen Abend
1/5
★☆☆☆☆
I am very dissatisfied. I did not receive my order of October 15. The package was supposedly delivered to the relay point and then returned to the sender! I asked for a refund which is still not done. Today is November 10!!!!
Josiane L.
Josiane L.
purchased on 15/10/2021 
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Answer from Les Trésors d’Érable
Guten Tag, Madame,
Ihre Bestellung wurde am 19. Oktober an der Relaisstelle zugestellt, am 21. Oktober haben Sie die Rücksendung an den Absender beantragt, und am 25. Oktober um 17:53 Uhr und 26 Sekunden erfolgte die Rückerstattung.
Mit freundlichen Grüßen
1/5
★☆☆☆☆
Hello, My order arrived several days after the date I was supposed to, knowing that it was for a gift. This one has not been delivered. However I had taken an option especially for that. I am therefore particularly disappointed by the delivery time not respected despite higher costs.
Grégory G.
Grégory G.
purchased on 24/08/2021 
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