/10
★★★★★
based on 6021 reviews published
★★★★★
based on 6021 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
Order RAS. Very well packed. BUT LAMENTABLE DELIVERY. parcel dropped off at another relay than the one initially chosen without any information. It took me more than 1 hour to find my parcel.
Albane C.
purchased on 09/03/2024
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3
/5
★★★☆☆
The truth is that I was looking for cranberry juice without added sugar and I was a little surprised when I tasted the drink, as it contains sugar.
Nadezhda T.
purchased on 06/03/2024
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2
/5
★★☆☆☆
Product not very qualitative, references ( ex, poutine ...) too bad it generates shipping costs for a potential other order.
Fabrice P.
purchased on 26/02/2024
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2
/5
★★☆☆☆
Change of delivery address without notifying me, I contacted Les trésors d'érable, the person was supposed to see what she could do, but never contacted again, not very serious, so I was forced to go to the other address to get my package.
Tony F.
purchased on 24/02/2024
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2
/5
★★☆☆☆
I am disappointed it was a Valentine's Day gift I had asked for a gift wrap with a message that I did not get even if I was refunded the result is the same
Nathalie F.
purchased on 08/02/2024
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3
/5
★★★☆☆
Cool
Bethgnies J.
purchased on 14/01/2024
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3
/5
★★★☆☆
Good products, but prices are too high
Patrick R.
purchased on 29/01/2024
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2
/5
★★☆☆☆
No news following a request to send me the stolen goods. I see I'm not the only one. To see if the merchandise was put in the package. 🤔. I've ordered elsewhere several times and no worries
Sandrine P.
purchased on 15/01/2024
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3
/5
★★★☆☆
Parcel received torn with a large hole open, fortunately the bottle was well wrapped in bubble wrap...and still in the box...
Julie B.
purchased on 14/01/2024
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3
/5
★★★☆☆
For the products nothing to say, but the delivery by UPS is scandalous to say the least: 1st delivery at home the deliveryman arrives without notice, 2nd delivery to a point relay no news of the package and as I was worried I went to the point relay who had the package for 3 days.
Bernard W.
purchased on 10/01/2024
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3
/5
★★★☆☆
I am disappointed because on the bag of snacks there is no picture of moose (like on the site). My grandson will like it a lot less and I never got the message to tell me that the package had arrived.
Brigitte G.
purchased on 08/01/2024
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3
/5
★★★☆☆
My package was missing 2 products
Ligoux A.
purchased on 02/01/2024
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3
/5
★★★☆☆
I ordered a box of 25 tea bags as a gift and received 2 boxes of 12! I can't offer this!
Laurence B.
purchased on 05/01/2024
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3
/5
★★★☆☆
Amber syrup is not good. Does not taste like real maple syrup.
David V.
purchased on 17/11/2023
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2
/5
★★☆☆☆
Incomplete order, but payment in full. No news of missing items
Nathalie B.
purchased on 20/12/2023
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3
/5
★★★☆☆
I would have liked to receive an email proposing an alternative to the item missing from my order, otherwise nothing to complain about.
Lindsay G.
purchased on 14/12/2023
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3
/5
★★★☆☆
The package delivered by UPS was stuck in a locker for which I didn't have the code. I had to call UPS and they finally called back for the code.
Béatrice D.
purchased on 16/12/2023
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3
/5
★★★☆☆
Some missing products have been replaced by others. Another indicated as "to be refunded" on the delivery note but still nothing. Customer service that doesn't respond to messages. First and last order for me, even though I ordered over €130 worth of goods.
Thierry B.
purchased on 14/12/2023
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3
/5
★★★☆☆
Parcel announced by ups in 2 working days, for christmas, it is missed, it will be delivered in 1 week!!!!
David N.
purchased on 13/12/2023
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2
/5
★★☆☆☆
The shipping was great, but the products arrived with a really short expiration date (1 week). I purchased 1 kg of peanut butter on December 19, and when it arrived, I realized that I should have consumed it by December 29....
Sabrina R.
purchased on 10/12/2023
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2
/5
★★☆☆☆
I haven't received a word back yet about the way my order got here this time. I sent photos of the inside of the box.
Anne Marie M.
purchased on 06/12/2023
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3
/5
★★★☆☆
Product conforms, having said that a product was out of stock and should have been reimbursed, I'm still waiting ... fortunately this one is only 5euros but that doesn't prevent anything.
Élodie D.
purchased on 10/12/2023
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3
/5
★★★☆☆
Yes for the order but no for the UPS delivery which indicates a delivery date the day before with no time slot and on the 2nd visit sends the parcel to a relay point 11km from my home!
Michelle G.
purchased on 09/12/2023
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3
/5
★★★☆☆
The products are of good quality but when I received them I didn't receive my entire order. Of course, I didn't receive the gifts linked to the original amount either, and there was no commercial gesture even after a complaint. In short, very disappointed even if what I did not receive is reimbursed.... (I would like to point out that I was informed of the missing items on receipt and not on dispatch)
Pierre K.
purchased on 10/12/2023
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3
/5
★★★☆☆
The products were very well packaged and received fairly quickly. I am happy with my purchases. However I was missing an item (gift box charged 6 €) A message was made a week ago directly on the mailbox of their website to request the refund. I haven't heard back yet. Maybe they're overwhelmed with the holidays coming up, which I can understand. I hope to hear back from them.
Emilie L.
purchased on 08/12/2023
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3
/5
★★★☆☆
There was an item missing from the delivery package, I'm waiting for it to be sent back to me, everything else is OK.
Benjamin C.
purchased on 04/12/2023
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3
/5
★★★☆☆
Non-respect of the requested delivery location, the drop-off points for these parcels are overwhelmed and have little space, so you have to go to the ups warehouse, which is hard to find and difficult to access, and not near your home. Disappointed by this delivery. I will not repeat the experience.
Jeannine L.
purchased on 03/12/2023
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3
/5
★★★☆☆
My order is missing an item; I'm waiting to receive it before giving a positive or negative opinion.
Valérie P.
purchased on 07/12/2023
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3
/5
★★★☆☆
I ordered 2 bottles and only received one. The other was out of stock, so I was refunded. The problem was that the product was listed as available on the website and no one contacted me to offer me a similar product or to confirm whether I still wanted to place an order. In the end, it was a surprise when I opened the parcel.
Thomas P.
purchased on 05/12/2023
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3
/5
★★★☆☆
After being shunted between two relay points by UPS, I finally pick up my order and discover that it's incomplete. Given that it's for a Christmas present and I've had no response from the after-sales service, I'm really disappointed... It's a shame because your products are good! (As you're not responsible for UPS delivery problems, I'll leave you 3*)
Nicolas E.
purchased on 27/11/2023
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