9.6/10
★★★★★
based on 5163 published reviews

Latest neutral customer reviews

3/5
★★★☆☆
Package arrived partially opened, gift box damaged inside the package.bottles of beer (well protected) and gin have resisted
Francois T.
Francois T.
purchased on 01/12/2022 
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3/5
★★★☆☆
The carrier is lamentable.
Frida R.
Frida R.
purchased on 27/11/2022 
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3/5
★★★☆☆
I have not received the entire order (two boxes are missing) and no notice from you for the balance...
Roland B.
Roland B.
purchased on 25/11/2022 
Translated review
Answer from Les Trésors d’Érable
Guten Morgen,
Sie müssen sich per E-Mail oder Telefon an den Kundendienst wenden. Mit freundlichen Grüßen
3/5
★★★☆☆
I ordered a pack of 5 cans of amber and 5 cans of gold when I received 9 amber and 1 gold. Not to mention that 80% of the cans are well dented while well packaged. In short they have refourgués me what they do not expose in sale to the public. Very disappointed
Jean-pascall N.
Jean-pascall N.
purchased on 20/11/2022 
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3/5
★★★☆☆
No problem on the product, but delivery via GLS catastrophic, not in the center indicates, requiring several intervention to recover the package
Thierry O.
Thierry O.
purchased on 20/11/2022 
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3/5
★★★☆☆
A part of the delivery arrived normally. On the other hand the carrier for the frozen products did not respect the delivery instructions and did not warn us.
Lionel B.
Lionel B.
purchased on 20/11/2022 
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3/5
★★★☆☆
The maple sugar I ordered was ok, but the Sortilège "maple cream" (poor little sister to the "Coureur des bois" version) was not great at all. It was more like cream of bad whiskey washed down with water, flavored with a maple syrup *flavor* and not the real thing.
Louise F.
Louise F.
purchased on 14/11/2022 
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3/5
★★★☆☆
The 5 metal containers for the maple syrup are all pressed in. 3 of 5 cookie wrappers are also pressed in. They were supposed to be gifts!
Detlef R.
Detlef R.
purchased on 15/11/2022 
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3/5
★★★☆☆
Arrived in due form but the box offered is unfortunately very damaged
Samantha D.
Samantha D.
purchased on 13/11/2022 
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3/5
★★★☆☆
Offering an empty gift box and letting the order think it's a box of cakes is borderline, when will the next order be ????
Lionel D.
Lionel D.
purchased on 06/11/2022 
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3/5
★★★☆☆
The top is whiskey
Prunes L.
Prunes L.
purchased on 25/10/2022 
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3/5
★★★☆☆
High prices
Nadine M.
Nadine M.
purchased on 24/10/2022 
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3/5
★★★☆☆
Quality product, easy to order, but the delivery is not great, 2 times damaged package
Guy M.
Guy M.
purchased on 15/10/2022 
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2/5
★★☆☆☆
As per the emails sent and the dispute opened with psypal, I was charged shipping costs despite having spent more than 44.00 euros. I don't think I will buy anything else from you. Regards
Vincenzo M.
Vincenzo M.
purchased on 09/10/2022 
Translated review
Answer from Les Trésors d’Érable
bonjour, les frais de port sont offerts en Italie à partir de 99€ et non 44€, c'est indiqué sur le site, cordialement
3/5
★★★☆☆
The delivery is still a problem, GLS is not allowed to drop the packages on the proposed site... my package is wandering several days before finally arriving at my home at my request... We must remove this site from the proposals ... thank you ... otherwise, the products are top ...
Pascale G.
Pascale G.
purchased on 06/09/2022 
Translated review
3/5
★★★☆☆
Disappointed by the lack of seriousness of the packaging. Product missing 2 times in a row...
Lorette J.
Lorette J.
purchased on 05/09/2022 
Translated review
2/5
★★☆☆☆
Good products except for the caramels, which have taken a "hit" and are inedible
Laure D.
Laure D.
purchased on 18/07/2022 
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3/5
★★★☆☆
Some products are not of good quality
Virginie D.
Virginie D.
purchased on 01/07/2022 
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3/5
★★★☆☆
The product is perfect and would have justified the 5 stars. But the shipping was not a good experience. Having paid for a home delivery, the delivery man came right during the 2 hours of the week with no one at home and I had to go pick up the package in a store that was not very accessible (difficult parking). So if I had let him do it (delivery in a relay), I would have paid less for delivery and chosen a more easily accessible shop... so a not good customer experience at all. I probably could have chosen the delivery date (but I didn't see the feature, as with other delivery companies) and the delivery guy didn't come a second time. Are there any sites selling the same products with clearer delivery? I'll look into it.
Patrice K.
Patrice K.
purchased on 19/04/2022 
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3/5
★★★☆☆
It seems to me after a simple calculation that your jugs do not contain 1 liter each but 1/4de gallon, can you certify me this volume.
Jean-pierre F.
Jean-pierre F.
purchased on 18/03/2022 
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3/5
★★★☆☆
Shipping costs too high. Correct packaging and delivery time.
Tarek A.
Tarek A.
purchased on 11/03/2022 
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3/5
★★★☆☆
Delivery to be improved
Yves L.
Yves L.
purchased on 02/03/2022 
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2/5
★★☆☆☆
Not precise enough in the description of the items.
Bernard G.
Bernard G.
purchased on 26/01/2022 
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2/5
★★☆☆☆
The discounts I had when I made my choices were not applied. When I received my items I noticed that the use-by date of my tea was 3 months, in a supermarket I would not have bought it. No worries with the second product purchased.
Nadine F.
Nadine F.
purchased on 19/12/2021 
Translated review
3/5
★★★☆☆
The parcel was sent quickly but...one star less for a jar of unscrewed maple jelly that spilled into the parcel fortunately without touching too many other things....and a second star less because no way to arrange to have the jelly delivered again as it was out of stock.I had to ask if I could send the same jelly but with Espelette chillies which was the same price but I had no news... For an order of more than 230e.... a little effort of communication would have been appreciated. I'm very pleased with the quality of the product and the service.
Philippe N.
Philippe N.
purchased on 30/11/2021 
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3/5
★★★☆☆
Positive: Conforming products and fast shipping. Arrived on time. Negative: I asked for it to be a gift but paid for gift wrap unnecessarily as nothing was wrapped. The invoice with all the prices was sent to the person I was giving it to. And finally, I had written a little note (suggested by the site) which NEVER arrived. For the purchase of the poutine cheese you have to pay 20€ extra delivery and on top of that, it didn't arrive at the same time as the rest of the order... so the person had to be at home 2 days in a row otherwise, no delivery. In short, yes it was nice to offer products from Quebec but several things (for which I paid) are to be reviewed. It's a shame
Romane G.
Romane G.
purchased on 18/12/2021 
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Answer from Les Trésors d’Érable
Guten Tag!
wir können keine Geschenkverpackungen herstellen, da die meisten Produkte aus Glas sind und eine spezielle Verpackung haben müssen, um zu verhindern, dass die Produkte beim Transport zerbrechen. Aus diesem Grund werden Geschenktüten bereitgestellt. Für den Käse wird er ausschließlich tiefgefroren verschickt, um die Kühlkette zu erhalten, also nicht derselbe Spediteur wie für die Trockenprodukte.
Entschuldigung für die Unannehmlichkeiten, schönes Wochenende

3/5
★★★☆☆
Delivery problem: the chosen parcel relay Epicerie de la gare in Chatou having refused to take the parcel delivered by the carrier!
Martine R.
Martine R.
purchased on 16/12/2021 
Translated review
3/5
★★★☆☆
My order is missing an item that has been invoiced
Corinne A.
Corinne A.
purchased on 09/12/2021 
Translated review
Answer from Les Trésors d’Érable
Guten Tag,
Sie haben mit Celine am Telefon gesprochen, um das Problem mit dem fehlenden Produkt zu lösen. Wir entschuldigen uns für die Unannehmlichkeiten. Schönes Wochenende
3/5
★★★☆☆
The poor tracking of the carrier prevented me from placing an order for Christmas to avoid a delay in delivery and not having my order in time. I reported it by email to Trésors d'Erable without any answer. The relay point broke its contract, resulting in a change of relay point and a delay in delivery - I only found out about this when I went to the news centre.
Serge M.
Serge M.
purchased on 07/12/2021 
Translated review
3/5
★★★☆☆
I paid extra for the gift wrap but nothing is wrapped and it's just paper bags but not gift wrap. Too bad otherwise great products
Céline T.
Céline T.
purchased on 05/12/2021 
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