/10
★★★★★
based on 6021 reviews published
★★★★★
based on 6021 reviews published
Latest neutral customer reviews
2
/5
★★☆☆☆
My parcel was hijacked and I was not informed of the cause.
Gérard G.
purchased on 30/07/2023
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2
/5
★★☆☆☆
I had to wait a very long time after my delivery. My payment was lost. After searching and sending proof of payment, delivery was made, but much later. I didn't even receive any compensation. Big customer service 0
Francis R.
purchased on 29/06/2023
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3
/5
★★★☆☆
I didn't get a discount even though I ordered a parcel during the vacations. I wrote to you after your promotional e-mail but I didn't get a reply.
Xavier H.
purchased on 15/07/2023
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3
/5
★★★☆☆
Product does not correspond to the description on the order form: ordered 1 blueberry whisky sortilège...delivered 1 sortilège "wild blueberry liqueur". Please modify your description to avoid confusion. Complaint still unanswered to date....
Alain T.
purchased on 11/03/2023
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3
/5
★★★☆☆
The arrived products are so far ok, one bottle is missing, one can dented, one bottle partially leaked, possibly the fault of DHL, so far no feedback from Les Tresors d`Érable.
Uwe F.
purchased on 28/06/2023
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2
/5
★★☆☆☆
The parcel arrived smashed in point relay I refused it and ask you either for the refund or you send it back better packed Gls it is not of tender with the parcels
Jean A.
purchased on 28/06/2023
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2
/5
★★☆☆☆
I ordered 3 boxes of maple cookies that the kids didn't like: I 2 asked for a return for the 2 unopened boxes of cookies and this return was never processed: I received no follow-up from this sales site "Les Trésors d'Érable" so I stopped shopping on this site and it's a shame because their range of maple water is excellent.
Michelle �.
purchased on 08/05/2023
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3
/5
★★★☆☆
The order went well, as did the delivery of the non-fresh products. On the other hand, the delivery of fresh products (€14 extra delivery) had a lot of trouble getting to my delivery address indicated on the order form. Delivered the 1st time, delivered to my home the 2nd time (wrong address given to the delivery company) even though I had asked for it at work. The person in charge of delivery was kind enough to call me to find out where he should deliver the 3rd time, which saved the goods from breaking the cold chain - phew!
Simone C.
purchased on 24/06/2023
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2
/5
★★☆☆☆
Maple Trees are unable to ensure proper delivery by their chosen carriers.
Gérard M.
purchased on 14/04/2023
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3
/5
★★★☆☆
Hello. The person to whom I gave the gift, in this case my father for Father's Day, did not receive it in time. Delivery was 2 days late, so 2 stars down.
Frederic S.
purchased on 15/06/2023
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3
/5
★★★☆☆
The product was as described, but I asked for a gift package which was not made and which I paid for and I had asked for the addition of a note which was not put all my displeasure.
Céline G.
purchased on 26/05/2023
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2
/5
★★☆☆☆
One week instead of the proposed 24 hours 72 hours and although I paid to be delivered to my home I was forced to go pick up at the relay point really disappointed
Michele V.
purchased on 07/05/2023
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3
/5
★★★☆☆
Have received order only half. Other half was delivered after complaint
Volker S.
purchased on 30/04/2023
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2
/5
★★☆☆☆
Hello, disappointed with the taste, compared to the scent released the flavor of tea, instead of herbal tea and takes precedence over the taste of maple. The bags are full of dust, not pleasant to present.
Patric B.
purchased on 23/04/2023
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3
/5
★★★☆☆
I ordered a box set but did not receive the glasses
Mélissa S.
purchased on 15/04/2023
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3
/5
★★★☆☆
Order in 2 shipments. Groceries and frozen food. I had to wait a week to receive the frozen. No information before I asked. A problem with chronopost it seems.
Arnaud M.
purchased on 12/04/2023
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3
/5
★★★☆☆
Satisfied with the products but problem with the delivery. Error of relay package and no explanation.
Marie-claudine B.
purchased on 10/04/2023
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3
/5
★★★☆☆
Perfect
Chantal D.
purchased on 18/03/2023
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2
/5
★★☆☆☆
Very good cookie but the price of delivery is too high.
Francis R.
purchased on 11/03/2023
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3
/5
★★★☆☆
One of the 2 boxes containing the bottles of whisky was damaged. It's a pity when you know that these are boxes that we want to offer and that the boxes are invoiced.
Laurence M.
purchased on 03/03/2023
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3
/5
★★★☆☆
I ordered a nice box of Sortilège cream whiskey. Visually I was supposed to receive a beautiful black bottle with a maple leaf on it. At the reception I discover a banal bottle all black without leaf, box exploded fortunately the glasses were packed separately. This box was a gift to offer, I was really disappointed, I will not recommend.
Anaïs O.
purchased on 23/02/2023
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3
/5
★★★☆☆
There was a problem of delivery from 24 to 48h, we passed to 7 days. Your products are excellent, remains the gin to taste but delivery 24 to 48h we passed to 7 days. Scalded cat fears cold water
Jean-pierre V.
purchased on 31/01/2023
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3
/5
★★★☆☆
I am missing two packages of chocolate cookies not received make the package and already reported Thank you for seeing and answering me because I paid in full
Fabienne B.
purchased on 30/01/2023
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3
/5
★★★☆☆
Beautiful products that unfortunately are not readily available if you do not live in or near a major city.
Sophie K.
purchased on 23/01/2023
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3
/5
★★★☆☆
Since a few months, the mention GOLDEN TASTE is no longer engraved on the box but replaced by a sticky label. Inside the syrup is BORNE with a pronounced taste that I like much less. I have the feeling to have been deceived. It is unpleasant.
Jean-pierre C.
purchased on 08/01/2023
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3
/5
★★★☆☆
Hello. I am quite happy with my order but I am still one to have received a batch of cookies with an expiration date so short. That is to say almost 1 month before eating the cookies. While I brought back 3 weeks ago from Canada, the same brand and they have an expiration date of several months.
Aurore B.
purchased on 05/01/2023
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2
/5
★★☆☆☆
I order on this site for a specific brand of maple syrup. Not available individually... So I order the batch of 5 which is available. And the opening of the package I have a copy of the syrup that I ordered and 4 of another brand. Commercial manipulation, hello.
Vincent C.
purchased on 29/12/2022
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2
/5
★★☆☆☆
Big problem with the deliveryman GLS. My parcel went back to the supplier without me being informed (the supplier was not informed either!!) Great reactivity from Maple Treasures. The delivery was catastrophic, my package was not delivered to the delivery point I had chosen...I did not get my order in time for Christmas. I am very disappointed with the delivery company. If the delivery person is the same for a next order, I will think twice before ordering.
Orelie S.
purchased on 20/12/2022
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3
/5
★★★☆☆
Always good products offered. A fast delivery. Just to note that it is a pity that the visual does not always correspond to the description, because it misleads the customer. (In other for the "blueberry paste"). It would be wise to pay attention to this to avoid any misunderstanding. E-mails remained unanswered, but the problem was solved by phone; i.e. waiting for reimbursement and reception of a new box .... for the 5 stars.
Valérie C.
purchased on 15/12/2022
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3
/5
★★★☆☆
Problem with the delivery. The deliveryman did not find the relay package indicated in the order, so he was late and was delivered in another relay.
Véronique J.
purchased on 10/12/2022
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