/10
★★★★★
based on 3130 reviews published
★★★★★
based on 3130 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
The item I received was damaged and broken. I contacted the site by email, no response. Then I contacted them by phone, I got a vague answer and no concrete solutions. 3 weeks later still no answer, no solution and no refund... No after-sales service, only your legal insurance can help!
Acheteur Vérifié
purchased on 10/07/2019
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Answer from LOFT ATTITUDE
Dear Customer, Following our telephone conversation, we confirm that we have taken your complaint into account and have forwarded it to our supplier KARE DESIGN, who should send you a new foot and the missing screws. We are surprised that you have not yet received the parts from your after-sales service. Our customer service department will contact KARE DESIGN again to find out the reason for this delay and keep you informed. Thank you for your understanding. Yours sincerely LOFT ATTITUDE Customer Service
1
/5
★☆☆☆☆
I'm not in the habit of posting bad reviews, but the furnished unit arrived very damaged, the coloured drawers in poor condition and the small one on top all damaged. I e-mailed customer service, but no return.
Very disappointed
Acheteur Vérifié
purchased on 06/06/2019
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Answer from LOFT ATTITUDE
Dear Customer, We received your e-mail this morning and have already forwarded your photos to our supplier.
Our customer service department will contact you by phone this afternoon to provide you with a solution that will satisfy your needs. We apologize for this inconvenience and for not having seen these small imperfections during the quality control of your furniture. Thank you for your understanding. Sincerely LOFT ATTITUDE
Our customer service department will contact you by phone this afternoon to provide you with a solution that will satisfy your needs. We apologize for this inconvenience and for not having seen these small imperfections during the quality control of your furniture. Thank you for your understanding. Sincerely LOFT ATTITUDE
1
/5
★☆☆☆☆
Very bad, an unpleasant experience. I do not recommend! The product delivered does not conform to the product presented (an extra drawer which is "very ugly" which is not shown on the photos as if by chance. And the quality of the product is very poor. Go the other way.
Acheteur Vérifié
purchased on 12/04/2019
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Answer from LOFT ATTITUDE
Dear Customer, We have just read your message. We are very sorry about this bad experience. Indeed, this coffee table is one of the very few products that we cannot control as it is shipped directly from our supplier SOCADIS. We will therefore inform SOCADIS of this inconvenience so that they can take back this coffee table as soon as possible. For our part, we will refund you in full for this coffee table and we will remove it immediately from our catalog as it is unacceptable for this to happen again. We hope to have the chance to see you again on our website to prove to you our seriousness and desire to satisfy our customers.
Thank you for your understanding. LOFT ATTITUDE customer service
Thank you for your understanding. LOFT ATTITUDE customer service
1
/5
★☆☆☆☆
The service is generally correct (order, delivery) but the quality of the product leaves something to be desired (scratches). Following a complaint to customer service, I was told that the supplier was being questioned about this, whereas each item is supposed to be checked before being sent. Since then, no news...
Acheteur Vérifié
purchased on 25/09/2018
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Answer from LOFT ATTITUDE
Dear Customer, Indeed, we check all our products to limit this kind of problem as much as possible, but as far as your problem is concerned, the slight mark in the wood is not visible at first glance, and we did not detect it when packing your parcel. However, we sent your photo to our supplier, but we have not received any feedback from them, so we will contact them again tomorrow to give you an answer. On the other hand, we have sent your photo to our supplier, but we haven't heard back from them, so we'll be contacting them again tomorrow to give you an answer. Thank you for your understanding. Best regards LOFT ATTITUDE Customer Service
1
/5
★☆☆☆☆
I was very disappointed when I received the purchased product, which in no way matched the photos. After consulting the after-sales service (who no longer replied), I should have read article 3/26, which states that photos are not necessarily revealing. As a result, I ended up with a completely different product than advertised in the photos, and one that didn't meet my expectations at all... Shame!
Acheteur Vérifié
purchased on 04/09/2018
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Answer from LOFT ATTITUDE
Dear Customer, The quantity of chewing gum that you ordered is respected but indeed as we indicated to you by e-mail following your complaint the two missing colors are due to the fact that the chewing gum balls are now with natural dyes whereas on the photograph the dyes were artificial and are not manufactured any more. Also know that if the product does not correspond to your waitings you have 14 days to turn over it in its packing of origin against a refunding or a credit. Thank you for your comprehension.
Sincerely LOFT ATTITUDE Customer Service
Sincerely LOFT ATTITUDE Customer Service
1
/5
★☆☆☆☆
Difficult to return equipment. Going through the Post Office (when it works) with the uncertainty of being reimbursed. Prefer platforms like Amazon, where return conditions are much more flexible.
Acheteur Vérifié
purchased on 02/05/2018
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Answer from LOFT ATTITUDE
Dear Customer, We have just been informed of your rating and we are very surprised by it. Indeed, we do not understand how difficult it was to return the product to us since we sent you our return conditions following your request by e-mail and your return was received without any problem with a full refund of your order the same day. You talk about uncertainty of being refunded, in this case you could also have had the uncertainty of not receiving your product when you ordered? Loft Attitude strives to create a relationship of trust with its customers by gathering their opinions and striving to provide them with complete satisfaction.
If you had ordered the same product on Amazon, you would have paid 20% more (Amazon's commission on our products) with strictly identical return conditions. We are sincerely sorry that you were unable to fix your Toledo off-center suspension. Nevertheless, we hope to see you again on our website. Thank you for your understanding. Sincerely LOFT ATTITUDE Customer Service
If you had ordered the same product on Amazon, you would have paid 20% more (Amazon's commission on our products) with strictly identical return conditions. We are sincerely sorry that you were unable to fix your Toledo off-center suspension. Nevertheless, we hope to see you again on our website. Thank you for your understanding. Sincerely LOFT ATTITUDE Customer Service
1
/5
★☆☆☆☆
Not true to life.
Acheteur Vérifié
purchased on 17/02/2018
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Answer from LOFT ATTITUDE
Dear Customer, We are aware of your comments and will pass on this information to our supplier, Kare Design, concerning these 2 bedside tables, as until now we have never had a problem with this item. Thank you for your understanding. Our customer service team is at your disposal at 0494798212 We look forward to receiving your return for a refund. Best regards Customer Service LOFT ATTITUDE
1
/5
★☆☆☆☆
Ordered December 13, received January 11, for glasses in stock, delivery in 48 hours, normally and not even a word of apology in the box (it was a gift for Christmas) If I had had them in 48 hours I would have put 5 stars, for packaging and speed but here, only 1.
Acheteur Vérifié
purchased on 13/12/2017
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Answer from LOFT ATTITUDE
Dear Customer, We've just read your rating and, as we discussed with you over the phone, the problem was that Paypal had put your payment on hold and didn't authorize us to send your order.
To apologize for the delay, we did not send you a note of apology, but we did enclose with your 6 CUBA glasses a box of 9 PIERRE WHISKY GLACONS worth €14.90. Did you receive them in good condition? We are sincerely sorry for this incident and the inconvenience caused at Christmas time, but we hope to have the chance to see you again on our website to prove our seriousness and our desire to satisfy our customers.
Thank you for your understanding. Sincerely LOFT ATTITUDE customer service
To apologize for the delay, we did not send you a note of apology, but we did enclose with your 6 CUBA glasses a box of 9 PIERRE WHISKY GLACONS worth €14.90. Did you receive them in good condition? We are sincerely sorry for this incident and the inconvenience caused at Christmas time, but we hope to have the chance to see you again on our website to prove our seriousness and our desire to satisfy our customers.
Thank you for your understanding. Sincerely LOFT ATTITUDE customer service
1
/5
★☆☆☆☆
I left a message, still no answer 3 weeks later.
Acheteur Vérifié
purchased on 25/08/2017
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Answer from LOFT ATTITUDE
Dear Customer, We are sorry we did not see your message, we will contact you by phone immediately to bring you satisfaction. Next time do not hesitate to contact directly our customer service at 04 94 79 82 81 Thank you for your understanding. Sincerely Loft Attitude customer service
1
/5
★☆☆☆☆
Bonjour je suis vraiment déçu cas acheter pour être un cadeau d'anniversaire et bingo pas reçu le date prévu et je me retrouve comment une con...mais pas grave je recommande a personne
Acheteur Vérifié
purchased on 22/05/2017
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Answer from LOFT ATTITUDE
Dear Customer, We're sorry to hear that you didn't receive your parcel on time. You placed your order on 22/05/17 at 9:40 a.m. and we dropped your parcel off at the post office the same day at 3:22 p.m. When we look at the tracking of your parcel on Colissimo.fr we can see that there was a problem with the collection point you chose as the parcel could not be delivered as planned on 24/05 and was therefore delivered to another relay point on 26/04. We therefore assume that the collection point you had chosen has not been updated by the post office as it must be closed or non-existent.
Once again, we are sincerely sorry and will pass on the information to Colissimo in order to open an investigation into this problem and obtain reimbursement of your shipping costs. Our customer service team remains at your entire disposal on 03 26 47 72 81 for any further information you may require.
Thank you for your understanding. LOFT ATTITUDE customer service
Once again, we are sincerely sorry and will pass on the information to Colissimo in order to open an investigation into this problem and obtain reimbursement of your shipping costs. Our customer service team remains at your entire disposal on 03 26 47 72 81 for any further information you may require.
Thank you for your understanding. LOFT ATTITUDE customer service
1
/5
★☆☆☆☆
Very good site
Acheteur Vérifié
purchased on 11/01/2017
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Answer from LOFT ATTITUDE
Dear Customer, The rating you have given us is only one star out of 5 and your comment is quite positive. We would like to confirm your satisfaction with the smooth processing of your order. We hope to have met your expectations. Our customer service team remains at your disposal.
Sincerely, Loft Attitude [email protected] http://www.loftattitude.com +33 (0)326 477 281
Sincerely, Loft Attitude [email protected] http://www.loftattitude.com +33 (0)326 477 281
1
/5
★☆☆☆☆
The package I received doesn't really match the picture on the website. It's not good quality at all. Not suitable for my products. I regret having bought it
Acheteur Vérifié
purchased on 25/12/2016
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Answer from LOFT ATTITUDE
Dear Customer, We are sorry that the product does not fully meet your expectations.
However, the majority of our customers are really satisfied with this item. We have also included several photos of the coffee capsule drawer to give you a good idea of the product and its function.
Please note that you have up to 14 days after receipt of your order to return the product you are not completely satisfied with for a credit note or a full refund. Thank you for your understanding. Loft Attitude Customer Service
However, the majority of our customers are really satisfied with this item. We have also included several photos of the coffee capsule drawer to give you a good idea of the product and its function.
Please note that you have up to 14 days after receipt of your order to return the product you are not completely satisfied with for a credit note or a full refund. Thank you for your understanding. Loft Attitude Customer Service
1
/5
★☆☆☆☆
I'm still waiting for the!!!! command
Acheteur Vérifié
purchased on 17/07/2016
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1
/5
★☆☆☆☆
Material hs on arrival
Acheteur Vérifié
purchased on 24/06/2016
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1
/5
★☆☆☆☆
For an order placed on January 19, 2016, and delivered on May 19, 2016, I don't see what satisfaction we could have!!!!
Acheteur Vérifié
purchased on 19/01/2016
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1
/5
★☆☆☆☆
The key ring took a week to arrive, the box was too big to fit in a letter box and had to be signed for (not specified when ordering) and when I opened the parcel, surprise, the key ring was damaged! Several little hitches... In short, 1st and last order on this site.
Acheteur Vérifié
purchased on 25/03/2016
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1
/5
★☆☆☆☆
I had a very good first impression, as the parcel was neatly packed to protect it during transport. However it is indicated in your description "Materials: Glass cube and brushed steel frame" you will therefore understand my surprise when I opened the parcel and discovered a white plastic cube with plastic windows!!!!! it was for a gift, I'm terribly disappointed because it's not going to fit the person and I don't have the time to buy another one! if I'd known it was going to be white I'd simply have bought it elsewhere! after a promising first impression I finally feel ripped off!!!
Acheteur Vérifié
purchased on 02/11/2015
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1
/5
★☆☆☆☆
Broken mirror
Acheteur Vérifié
purchased on 08/04/2015
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1
/5
★☆☆☆☆
More than a month waiting to receive the order!
Acheteur Vérifié
purchased on 13/10/2014
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1
/5
★☆☆☆☆
Very well
Acheteur Vérifié
purchased on 04/07/2014
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1
/5
★☆☆☆☆
Non-existent soap, very disappointed, will never come back
Acheteur Vérifié
purchased on 09/12/2013
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1
/5
★☆☆☆☆
Null - stock on the site false - when the payment is made it announces us several weeks of delay. no customer service - not honest
Acheteur Vérifié
purchased on 21/07/2013
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