/10
★★★★★
based on 3084 published reviews
★★★★★
based on 3084 published reviews
Latest neutral customer reviews
2/5
★★☆☆☆
Console a little crooked. You have to force the glass top into place.
Nabil B.
purchased on 06/08/2024
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Answer from
LOFT ATTITUDE
Hello Nabil,
We're sorry to hear that your console has a slight deformation and that you have to force it to install the glass top. So that we can report this problem to our supplier SOCADIS, could you please send us some photos to [email protected].
Thank you very much for your cooperation, and we thank you in advance for your understanding.
We're sorry to hear that your console has a slight deformation and that you have to force it to install the glass top. So that we can report this problem to our supplier SOCADIS, could you please send us some photos to [email protected].
Thank you very much for your cooperation, and we thank you in advance for your understanding.
2/5
★★☆☆☆
The order was supposed to arrive on the 10th between 9:00 and 17:00 hours did not arrive and all day waiting for the next day called the agency and they tell me that they can not find the order and two days later still waiting seems to be that it will arrive on the 12th.
Carlos G.
purchased on 03/06/2024
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2/5
★★☆☆☆
Late delivery and wrong collection point! I wanted to make a gift. I hesitate to order again
Corinne B.
purchased on 04/06/2023
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Answer from
LOFT ATTITUDE
Dear Customer, If we look at the tracking of your colissimo 6M18907359442 we can see that we sent it the day after your order on Monday 05 June and that it is waiting for you in the NANTES BRETAGNE Post Office 2 PLACE DE BRETAGNE 44000 NANTES According to the post office your parcel could not be delivered on Wednesday 7 June to the U EXPRESS due to an exceptional situation beyond their control. We sincerely apologize for this inconvenience. Please do not hesitate to contact us should you require any further information. Yours sincerely LOFT ATTITUDE Customer Service
3/5
★★★☆☆
Delivery time too long
Marc B.
purchased on 26/04/2023
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Answer from
LOFT ATTITUDE
Dear Customer, It's true that there was a 19-day wait between your order and delivery because the UMBRA coat rack was out of stock when you ordered it and we had to wait for our supplier to restock. We sincerely apologize for this long delay, but we are unfortunately dependent on our suppliers and their logistical constraints. Hoping to see you again on our loftattitude.com website to satisfy you even more on a future order. Thank you for your understanding. Sincerely Loft Attitude Customer Service
3/5
★★★☆☆
Product conforms to the order but delivery time is rather long.
Jean -philippe P.
purchased on 25/12/2022
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Answer from
LOFT ATTITUDE
Thank you for your feedback, Jean-Philippe. We are sorry about the delivery time, we are doing our best to improve this point. We hope you enjoyed the product despite this. We take note of your comment and will do our best to improve. Thank you for your confidence.
2/5
★★☆☆☆
VERY DISAPPOINTED BY THE QUALITY OF THE BALL
Claude G.
purchased on 08/01/2023
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Answer from
LOFT ATTITUDE
Hello Claude, thank you for your review. We are sorry to hear that you were disappointed by the quality of the balloon. We take note of your comment and will do our utmost to improve the quality of our products. We look forward to satisfying you again on your next visit to our site.
3/5
★★★☆☆
Very fast shipping, but packaging needs to be reviewed. When I opened the parcel, although it did not seem damaged, the screws were rolling in the bottom of the box, the lampshade although it was packed in another box inside was damaged, a voire that it had been packed damaged
Angelique L.
purchased on 19/11/2022
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Answer from
LOFT ATTITUDE
Hello ANGELIQUE, thank you for your review of our LOFT ATTITUDE website. We are sorry that the packaging did not meet your expectations. We will pass on the information to our logistics team to improve this point. We confirm that the damaged lampshade will be replaced at our expense. We wish you a pleasant day. The LOFT ATTITUDE team.
2/5
★★☆☆☆
Delivery late and to another delivery address Very disappointing site where I will never order again
Jean-pierre A.
purchased on 04/11/2022
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Answer from
LOFT ATTITUDE
Dear Customer, You specified: "BEFORE DELIVERING PHONE ME 1 H IN ADVANCE BECAUSE SOMETIMES ABSENT FROM HOME / TEL 06 .... "You then chose to have your order delivered to a post office, but we informed you by telephone at 12:00 on the day you placed your order that the delivery would leave directly from our supplier, SOCADIS, by appointment, and could not therefore be delivered to a relay point. Our supplier had indicated a delivery on Monday or Tuesday by GEODIS transport and they were indeed a little late as the appointment was made today (Wednesday, November 09). We were able to see that you were able to choose a delivery to your neighbor's house with GEODIS transport. We are sincerely sorry for the inconvenience caused by this delay, but we are unfortunately dependent on our suppliers and carriers. Sincerely, LOFT ATTITUDE Customer Service
3/5
★★★☆☆
Beautiful table ..... it's a shame that on 2 of the legs the stainless steel is bent or has been banged and it shows (magnifying glass effect)
Beatrice L.
purchased on 20/09/2022
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Answer from
LOFT ATTITUDE
Hello Beatrice, thank you for your feedback on our LOFT ATTITUDE website. We are sorry that you have noticed a problem with some of the table legs. We take note of your remark and will do our best to improve our product. We hope this does not spoil your experience with our table. Thank you for your confidence. Have a nice day.
3/5
★★★☆☆
Apart from the missing nuts and washers (which I had to buy in a DIY store), there are scratches in several places on the chromed steel frames!
Guy C.
purchased on 16/05/2022
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Answer from
LOFT ATTITUDE
Thank you for your feedback, Guy. We're sorry for the inconvenience. We will pass on your comment to our supplier so that they can take it into account to improve the quality of their products. We hope you enjoy your Loft Attitude product.
2/5
★★☆☆☆
I had attached a small message to my parcel which was not in it. Delivery 4 days after ordering when it says 48 hours.
Acheteur Vérifié
purchased on 01/03/2022
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Answer from
LOFT ATTITUDE
Dear Customer, For your information, you placed your order on 01/03/2022 at 5:30 p.m. Your package could not leave the same day because parcels must be deposited before 4 p.m. at the post office logistics center. Your parcel therefore left the next day and was delivered 48 hours later on 4/03/2022 to the PICKUP CONSIGNE you had chosen. As far as the message is concerned, we didn't get any message apart from a request to make a gift package for a wedding present, but unfortunately we don't offer this service for technical and logistical reasons. We hope you will understand that we have done our best to satisfy you and deliver a relatively fragile product in perfect condition as quickly as possible. Best regards LOFT ATTITUDE Customer Service
3/5
★★★☆☆
Very pretty console.
The glass moves all the time, it arrived in a terrible state, very dirty, and some scratches are to be noted.
Despite my complaint, I sent photos and have not heard from her since.
Acheteur Vérifié
purchased on 24/11/2021
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Answer from
LOFT ATTITUDE
Dear Customer, We will follow up with our supplier Kare Design in Germany who was closed during the holidays and give you an answer before the end of this week. Best regards LOFT ATTITUDE Customer Service
3/5
★★★☆☆
Order received quickly, however the pouf ordered is not compliant. It is sold as 65cm in diameter and is less than 55cm in diameter.
I called the store and the only response was that these were the dimensions given by their supplier and that they didn't check... unprofessional.
Acheteur Vérifié
purchased on 13/12/2021
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Answer from
LOFT ATTITUDE
Hello, we are sorry that your order did not meet your expectations. We have taken your comments into account and will pass on the information to our supplier in order to improve the quality of our products. Thank you for your feedback. Sincerely, the LOFT ATTITUDE team.
3/5
★★★☆☆
My sister bought it in Nice, I loved it. I looked for it on the net with a gold glass and stainless steel coffee table, and bam I found it, I was thrilled and ordered it.
Acheteur Vérifié
purchased on 06/11/2021
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Answer from
LOFT ATTITUDE
Thank you for your positive feedback on the LOFT ATTITUDE product! We're delighted that your sister liked it too. Thank you for sharing your purchase experience with us. We hope you enjoy your new product.
2/5
★★☆☆☆
Very unhappy. One of the screws doesn't fit properly, so the assembly isn't perfect. Also, on the photo on the website, a hole under the tabletop doesn't appear, even though it does exist.
Acheteur Vérifié
purchased on 19/06/2021
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Answer from
LOFT ATTITUDE
Dear Customer, We have just received your comments. Could you please send us your complaint by e-mail to [email protected] with a few photos of the problem encountered so that we can pass on this request to our supplier, Kare Design, and together we can see what solution we can offer you. Best regards LOFT ATTITUDE Customer Service
3/5
★★★☆☆
Average product satisfaction
Acheteur Vérifié
purchased on 16/09/2021
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Answer from
LOFT ATTITUDE
I'm sorry to hear that you were not entirely satisfied with your purchase from LOFT ATTITUDE. We value your opinion and will do our best in collaboration with our suppliers to improve our products in the future. Thank you for sharing your experience with us.
3/5
★★★☆☆
Delivery expected 2 days later, a week later we don't know where the parcel is. so after numerous calls we magically find the parcel.
Acheteur Vérifié
purchased on 06/09/2021
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Answer from
LOFT ATTITUDE
Hello, we're sorry for the inconvenience. We do our utmost to respect the delivery times announced, but delays may occur due to logistical problems beyond our control. We thank you for your patience and hope you are satisfied with the product."
2/5
★★☆☆☆
No response to complaint or product refund
Acheteur Vérifié
purchased on 12/07/2021
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Answer from
LOFT ATTITUDE
Dear Customer, We thought the necessary steps had been taken as we forwarded your complaint to our supplier SOCADIS on 19.07.2021 at 13:28. We will be contacting them again on Monday as they are closed on Friday afternoons. We are very sorry for this delay but please rest assured that we will find a solution for you. Next time, please do not hesitate to contact us again at 0494798212. Sincerely LOFT ATTITUDE Customer Service
2/5
★★☆☆☆
One leg is badly welded, I'm waiting for a reply to my e-mail with photos, as it's impossible to fit it as it is.
Acheteur Vérifié
purchased on 19/04/2021
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Answer from
LOFT ATTITUDE
Dear Customer, We have already forwarded your photo to our supplier CAMINO A CASA so that they can quickly take care of this problem and provide you with a solution. Thank you for your understanding. Best regards LOFT ATTITUDE Customer Service
3/5
★★★☆☆
The 45 kg parcel was delivered to the building gate and not to the apartment ... How to ????
Acheteur Vérifié
purchased on 22/04/2021
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Answer from
LOFT ATTITUDE
We apologize for this inconvenience. We clearly state on our website that the free delivery corresponds to a standard delivery at the foot of the building. In addition, we inform you by email at the time of shipment that it is necessary to provide the necessary people to move your order on the day of receipt. Thank you for your understanding and trust.
3/5
★★★☆☆
Very disappointed
Acheteur Vérifié
purchased on 12/04/2021
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Answer from
LOFT ATTITUDE
Hello, thank you for your review of our site. We are sorry that your experience did not live up to your expectations. Please do not hesitate to contact us with your comments so that we can improve our services. We look forward to hearing from you.
3/5
★★★☆☆
I'd like to focus on the mirror itself...
Acheteur Vérifié
purchased on 20/03/2021
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Answer from
LOFT ATTITUDE
Thank you for your review of our site. We take your comments into account and will do our best to improve. Please do not hesitate to contact us if you have any further comments.
2/5
★★☆☆☆
The chairs ordered arrived with glue stains... at over 600 euros, you'd expect better...
Acheteur Vérifié
purchased on 14/02/2021
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Answer from
LOFT ATTITUDE
Dear Customer, We are very sorry for this inconvenience, but as you can see we quickly took your problem into consideration in order to provide you with the choice of a solution that can best satisfy you. We hope to have met your expectations and to have proven our seriousness so that we can see you again soon on our website. Sincerely LOFT ATTITUDE Customer Service
2/5
★★☆☆☆
Very dissatisfied we ask the cancellation of the order I send 3 mail no response and now I'm waiting for my refund!!!! Very disappointed
Acheteur Vérifié
purchased on 06/02/2021
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Answer from
LOFT ATTITUDE
Dear Customer, We're sorry but we never received your emails, apart from the one posted last night at 00:16. We tried to contact you on February 15th at 9:37am to find out why your parcel had been refused, thinking it was a postal error, but we received no reply. We will proceed immediately to cancel your order and refund you.
We apologize for the inconvenience. Best regards LOFT ATTITUDE Customer Service
We apologize for the inconvenience. Best regards LOFT ATTITUDE Customer Service
3/5
★★★☆☆
Nothing to complain about on the loflattitude site, everything went smoothly. On the other hand, we were very disappointed with the delivery: we found the parcel by chance in a corner at the back of our house. The delivery man left it there without informing us (no phone call, no sms, no message in the letterbox). We don't know how long the parcel had been there, we were lucky it wasn't stolen as our property is not enclosed! SEE THE DELIVERY AGAIN!
Acheteur Vérifié
purchased on 11/02/2021
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Answer from
LOFT ATTITUDE
Dear Customer, Thank you very much for this valuable information which will enable us to inform our supplier SOCADIS who took care of the delivery with the company DPD. We apologize for this delivery service which is not at all up to what we would like to provide you. Best regards LOFT ATTITUDE Customer Service
2/5
★★☆☆☆
THE CHAIR HAS JUST ARRIVED... IT'S JUST BEAUTIFUL BUT WHAT I DIDN'T APPRECIATE AT ALL IS THAT I HAD TO PAY FRS 82.-- (ABOUT 75 EUROS EXTRA) TO RECEIVE THE PARCEL WHEN I HAD ALREADY PAID EURO 99.90 FOR DELIVERY!!!!!! THAT'S VERY VERY VERY EXPENSIVE TO SEND!!!! SO VERY DISAPPOINTED
Acheteur Vérifié
purchased on 11/01/2021
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Answer from
LOFT ATTITUDE
Dear Customer, The fees you have paid correspond to the Swiss VAT because you did not have to pay the French VAT of 104.83€, so the chair costs you 30€ less than in France. Hoping to have met your expectations and remaining at your disposal for any further information you may require. Sincerely LOFT ATTITUDE Customer Service
3/5
★★★☆☆
Order on the site without problem, it's the delivery that took longer than expected, and no email informing us of the delay in delivery which would have avoided 2 phone calls, to be improved!! on the other hand very good phone contact for the information of the delivery 1 month later, well received the item and well packaged.
Acheteur Vérifié
purchased on 18/12/2020
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Answer from
LOFT ATTITUDE
Dear Customer, thank you for your feedback on our LOFT ATTITUDE website. We are sorry for the delay in delivery and we will take your comment into account to improve our communication with our customers. We are however delighted that you had a good telephone contact and that you received your item in good condition. We hope to see you soon on our site. Have a nice day.
3/5
★★★☆☆
Good.
Acheteur Vérifié
purchased on 16/01/2021
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Answer from
LOFT ATTITUDE
Hello, thank you for sharing your experience with LOFT ATTITUDE. We are happy to hear that your shopping experience went well. Please don't hesitate to contact us if you need anything else. Thank you very much!
3/5
★★★☆☆
Bug on the site to order the article and difficulty to pass the payment. Payment with american express is seen late.
Acheteur Vérifié
purchased on 28/12/2020
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Answer from
LOFT ATTITUDE
Dear Customer, thank you for your feedback. We are sorry for the difficulties you have encountered on our site. We will forward this information to our technical team so that it can be resolved as soon as possible. Thank you for your patience and understanding.
2/5
★★☆☆☆
The object is decorative but it's not made of wood but of mdf (crushed wood fibers), so it's not what I expected. And even if the packaging wasn't damaged (apart from the corners) when I opened it, one of the elements was broken. The order and delivery were processed extremely quickly and without a hitch! Too bad in the end I'm still disappointed.
Acheteur Vérifié
purchased on 18/12/2020
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Answer from
LOFT ATTITUDE
Dear Customer, We have just read your comments and we are sorry that this wall-mounted deer head does not completely meet your expectations, although the reviews of this product are quite positive. If you wish, please send us a photo of the broken part and we will send you a replacement. Sincerely, Customer Service.