/10
★★★★★
based on 3084 published reviews
★★★★★
based on 3084 published reviews
Latest negative customer reviews
1/5
★☆☆☆☆
They do not respond and above all I paid urgent shipping and they tell me that they do not have it 🤦♀️
Maria A.
purchased on 06/07/2024
Translated review
1/5
★☆☆☆☆
The mechanism is not sturdy enough: it tilts downwards and the suspension does not hold in a horizontal position, even though it is very light.
Malika O.
purchased on 13/04/2024
Translated review
Answer from
LOFT ATTITUDE
Hello Malika,
Thank you for your feedback regarding the Toledo off-center suspension, part number 91442, purchased on our loftattitude.com website. We understand your frustration with the difficulty you are experiencing with the suspension mechanism, which does not seem to hold properly in the horizontal position.
We would like to assure you that this problem is known to our services and that several of our customers have been able to resolve it effectively. We advise you to tighten one of the suspension axles very firmly, possibly using pliers, to ensure greater stability. This should enable your suspension to maintain its position as desired.
Our customer service team will be happy to help you with any questions you may have. Please do not hesitate to contact us directly on 04 94 79 82 12. We are confident that our competent team will find a solution to your problem.
Best regards,
Rodolphe The LOFT ATTITUDE team
Thank you for your feedback regarding the Toledo off-center suspension, part number 91442, purchased on our loftattitude.com website. We understand your frustration with the difficulty you are experiencing with the suspension mechanism, which does not seem to hold properly in the horizontal position.
We would like to assure you that this problem is known to our services and that several of our customers have been able to resolve it effectively. We advise you to tighten one of the suspension axles very firmly, possibly using pliers, to ensure greater stability. This should enable your suspension to maintain its position as desired.
Our customer service team will be happy to help you with any questions you may have. Please do not hesitate to contact us directly on 04 94 79 82 12. We are confident that our competent team will find a solution to your problem.
Best regards,
Rodolphe The LOFT ATTITUDE team
1/5
★☆☆☆☆
Only 1/3 of the order has been delivered, i.e. 2 chairs out of 6, and nobody can tell me when the 4 missing chairs will arrive!
Christine L.
purchased on 15/03/2024
Translated review
Answer from
LOFT ATTITUDE
Dear Madame Lavoille,
There seems to be some confusion: the chairs were not ordered on our website, loftattitude.com. The customer review we are requesting relates specifically to the AXEL LOLAHOME oval marble bistro table, 120x60 cm.
Could you please re-evaluate your purchasing experience in light of this clarification?
Thank you in advance for your cooperation.
Yours faithfully
The Loft Attitude team
There seems to be some confusion: the chairs were not ordered on our website, loftattitude.com. The customer review we are requesting relates specifically to the AXEL LOLAHOME oval marble bistro table, 120x60 cm.
Could you please re-evaluate your purchasing experience in light of this clarification?
Thank you in advance for your cooperation.
Yours faithfully
The Loft Attitude team
1/5
★☆☆☆☆
I haven’t received may package not even today, after 2 weeks and the tracking number hasn’t been updated since March 7
Ana N.
purchased on 01/03/2024
Answer from
LOFT ATTITUDE
Thank you for taking the time to share your concerns regarding the delay in the delivery of your package. We apologize for any inconvenience this may have caused and we are sorry for any trouble.
We have checked the status of your order and understand that there was a routing error on March 7th. Fortunately, this issue was rectified, and the package was correctly redirected to Romania, departing Ireland on March 15th. We can confirm that your package was successfully delivered to you on April 1st.
We hope everything is in order with your order. If you have any further questions or need additional assistance, please do not hesitate to contact us. We are here to help.
Thank you for your patience and understanding.
Kind regards,
Loft Attitude Customer Service
We have checked the status of your order and understand that there was a routing error on March 7th. Fortunately, this issue was rectified, and the package was correctly redirected to Romania, departing Ireland on March 15th. We can confirm that your package was successfully delivered to you on April 1st.
We hope everything is in order with your order. If you have any further questions or need additional assistance, please do not hesitate to contact us. We are here to help.
Thank you for your patience and understanding.
Kind regards,
Loft Attitude Customer Service
1/5
★☆☆☆☆
Very good
Martine P.
purchased on 25/02/2024
Translated review
1/5
★☆☆☆☆
Defective item. Reported on the day of delivery. 3 weeks later, despite my phone calls and emails, no one has taken up my complaint. I am extremely disappointed!
Marion S.
purchased on 11/12/2023
Translated review
Answer from
LOFT ATTITUDE
Dear Customer,
We would like to thank you for your patience and understanding following our recent telephone conversation. As mentioned, our supplier was on vacation, which caused a slight delay in processing your complaint. As soon as it reopened yesterday, we worked immediately to provide you with a satisfactory solution.
We're delighted to have been able to satisfy you by providing you with compensation that lives up to your expectations.
Your satisfaction is our priority, and we are determined to maintain the level of service you expect.
We look forward to welcoming you back to our LOFT ATTITUDE site and remain at your disposal for any further assistance you may require.
Thank you very much for your confidence.
Yours faithfully
LOFT ATTITUDE Customer Service
We would like to thank you for your patience and understanding following our recent telephone conversation. As mentioned, our supplier was on vacation, which caused a slight delay in processing your complaint. As soon as it reopened yesterday, we worked immediately to provide you with a satisfactory solution.
We're delighted to have been able to satisfy you by providing you with compensation that lives up to your expectations.
Your satisfaction is our priority, and we are determined to maintain the level of service you expect.
We look forward to welcoming you back to our LOFT ATTITUDE site and remain at your disposal for any further assistance you may require.
Thank you very much for your confidence.
Yours faithfully
LOFT ATTITUDE Customer Service
1/5
★☆☆☆☆
I'm disappointed. When I unpacked the jewelry box I had ordered, I noticed a crack in the box. The corners of the drawer are poorly finished and partly protrude. The box is not level, which makes it unstable.
Simone N.
purchased on 29/11/2023
Translated review
Answer from
LOFT ATTITUDE
Dear customer,
We have taken good note of your photos and have noticed the crack, probably due to transport. We would like to point out that during packing, no anomaly was detected, and to date, in view of our previous customer reviews, we have never encountered a similar problem with this jewelry box.
To remedy this situation, we immediately took the initiative of offering you a full refund of your order or replacement of the damaged item. We understand the importance of your satisfaction and have proceeded to refund you according to your preference.
We sincerely hope that this approach meets your expectations. Your satisfaction remains our top priority. We would like to assure you that this unfortunate shipping experience is an isolated one. We look forward to welcoming you back to our site, and to demonstrating our commitment to product quality and customer satisfaction.
Should you have any further questions or concerns, please do not hesitate to contact us.
We look forward to seeing you soon on our site.
Yours faithfully
LOFT ATTITUDE Customer Service
We have taken good note of your photos and have noticed the crack, probably due to transport. We would like to point out that during packing, no anomaly was detected, and to date, in view of our previous customer reviews, we have never encountered a similar problem with this jewelry box.
To remedy this situation, we immediately took the initiative of offering you a full refund of your order or replacement of the damaged item. We understand the importance of your satisfaction and have proceeded to refund you according to your preference.
We sincerely hope that this approach meets your expectations. Your satisfaction remains our top priority. We would like to assure you that this unfortunate shipping experience is an isolated one. We look forward to welcoming you back to our site, and to demonstrating our commitment to product quality and customer satisfaction.
Should you have any further questions or concerns, please do not hesitate to contact us.
We look forward to seeing you soon on our site.
Yours faithfully
LOFT ATTITUDE Customer Service
1/5
★☆☆☆☆
Product does not work
Joelle G.
purchased on 18/11/2023
Translated review
Answer from
LOFT ATTITUDE
Dear customer,
Your comment comes as something of a surprise to us, as we have already sold 39 Blomus OBAR stainless steel unwinders without the slightest problem. This product, with its simple and robust design, is generally recognized for its reliability, which is why we are surprised by the difficulty you seem to have encountered.
Your satisfaction remains our priority, and we welcome any suggestions or additional information you may require.
Thank you for taking the time to share your opinion with us, as it enables us to constantly improve our services and meet our customers' expectations as fully as possible. Please do not hesitate to contact us should you require any further information or clarification.
Yours faithfully
The Loft Attitude team
Your comment comes as something of a surprise to us, as we have already sold 39 Blomus OBAR stainless steel unwinders without the slightest problem. This product, with its simple and robust design, is generally recognized for its reliability, which is why we are surprised by the difficulty you seem to have encountered.
Your satisfaction remains our priority, and we welcome any suggestions or additional information you may require.
Thank you for taking the time to share your opinion with us, as it enables us to constantly improve our services and meet our customers' expectations as fully as possible. Please do not hesitate to contact us should you require any further information or clarification.
Yours faithfully
The Loft Attitude team
1/5
★☆☆☆☆
Delivery time longer than advertised on the site, no reply to my emails, no tracking information and paypal at over 8€ ( which I chose anyway as a precaution.....). I was about to cancel my order when I finally received my parcel (which fortunately suits me!) after waiting 2o days. So no, I'm not satisfied and I won't be recommending them again.
Carol A.
purchased on 31/10/2023
Translated review
Answer from
LOFT ATTITUDE
Dear customer,
We would like to sincerely apologize for the delay in delivery of your order. Although the originally announced delivery time was 15 days, various logistical problems at our supplier Kare Design in Germany resulted in a 20-day delivery.
We understand the importance of receiving your items on time and deeply regret any inconvenience this may have caused. Although we are dependent on our suppliers and their logistical problems, rest assured that we are actively working to improve our services.
We appreciate your understanding and patience.
Yours faithfully
Loft Attitude Customer Service
We would like to sincerely apologize for the delay in delivery of your order. Although the originally announced delivery time was 15 days, various logistical problems at our supplier Kare Design in Germany resulted in a 20-day delivery.
We understand the importance of receiving your items on time and deeply regret any inconvenience this may have caused. Although we are dependent on our suppliers and their logistical problems, rest assured that we are actively working to improve our services.
We appreciate your understanding and patience.
Yours faithfully
Loft Attitude Customer Service
1/5
★☆☆☆☆
Very disappointed damaged element on receipt of parcel
Acheteur Vérifié
purchased on 19/01/2022
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Answer from
LOFT ATTITUDE
Dear Customer, Further to your e-mail of today we contacted you very quickly by telephone in order to know which element of the car was damaged, we thus await the photographs of the flattened exhaust pipe to transmit them to our supplier SOCADIS to see what solution it proposes to us. We are sincerely sorry for this inconvenience, which unfortunately can happen with the mistreatment of packages by delivery companies. We will get back to you as soon as we receive the photos. Best regards LOFT ATTITUDE Customer Service
1/5
★☆☆☆☆
Item ordered as a gift and was not opened immediately. Upon opening the article is broken and the seller accuses us of having broken it ourselves because we did not make a claim within 24 h. Indeed the anniversary was 4 days after receipt so opened 4 days later!!! The seller refused to refund us. I don't recommend this seller, who should blame the post office.
Acheteur Vérifié
purchased on 04/12/2021
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Answer from
LOFT ATTITUDE
Dear Customer, We have sold 95 pieces of this black origami cat statue and have had no negative feedback apart from yours. In fact, in our general terms and conditions of sale, we ask our customers to check the items on receipt and to make a complaint within 24 hours so that we can take action against Colissimo, as otherwise we might be led to believe that the item has been broken after the parcel has been opened. And given the state of the cat in a thousand pieces, it's hard to believe that it can't be heard even without opening the parcel. Yours faithfully LOFT ATTITUDE Customer Service
1/5
★☆☆☆☆
Disappointed the table is not in conformity and moreover it moves I returned my article I await my refund too bad
Acheteur Vérifié
purchased on 21/11/2021
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Answer from
LOFT ATTITUDE
Dear Customer, This root table is made of natural solid wood. Each model is therefore different from the photo shown on the product sheet. If the customer wishes, we can send a photo of the models we have in stock. We confirm that we have received your return and have refunded your order in full to your Paypal account. Best regards LOFT ATTITUDE Customer Service
1/5
★☆☆☆☆
Error in the transcription of the zip code. Delivery received two days late compared to the initially announced date for which I had taken a day off .... for nothing. Lost day .... I'll stop here with this seller ...
Acheteur Vérifié
purchased on 02/11/2021
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Answer from
LOFT ATTITUDE
Dear Customer, Indeed you are right, we made a mistake when transcribing your postal code from 68260 to 68620 and we are sincerely sorry about it. This is the first time we've made a mistake of this kind with our DB SCHENKER carrier, and we hope we'll never make it again. We apologize once again. Sincerely LOFT ATTITUDE Customer Service
1/5
★☆☆☆☆
I order 6 blue chairs (in stock on the site) I am told that there are only 2 left; I change for dark gray I receive light gray; so-called delivery within 15 days, I receive 1 month later; the bolt axes are not those dug into the wood, wood file and infinite time to assemble them; I will not recommend you and you will not see me again; goodbye
Acheteur Vérifié
purchased on 06/10/2021
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1/5
★☆☆☆☆
Item broken! Unprotected packaging! Thanks for the missed birthday present!!!
Acheteur Vérifié
purchased on 30/09/2021
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Answer from
LOFT ATTITUDE
Dear Customer, We are really astonished by your comment because knowing very well the fragility of this article, we took care precisely to put protective foam at the level of the tail of Crocodile as well as at the level of the head with polystyrene we then closed this paperboard which we put in another paperboard with still protections in top and bottom of the paperboard. Your package was delivered on Saturday, October 2, and you never called us to report any problems. Then, 1 week later, we received this comment. Our customer service will contact you by phone to find out more. Sincerely Customer Service
1/5
★☆☆☆☆
Received with broken tray and very small table.
Acheteur Vérifié
purchased on 08/09/2021
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Answer from
LOFT ATTITUDE
Dear Customer, We confirm that we have received your photos and have forwarded your complaint to our supplier Kare Design. We will send you a new table without delay. Please do not hesitate to contact us should you require any further information. Sincerely, Loft Attitude Customer Service
1/5
★☆☆☆☆
This purchase was a birthday present. You announced a delivery on Monday and I still have nothing on Thursday evening.
Acheteur Vérifié
purchased on 03/09/2021
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Answer from
LOFT ATTITUDE
Dear Customer, We dispatched your parcel on the same day as your order with Colissimo tracking number 6M17914485519. According to the Colissimo tracking with the post office, your parcel could not be delivered on Monday because the relay point you chose when you placed your order is closed every Monday, but it has been waiting for you since Tuesday in your relay point at the following address: NATUR ELLES FLEURS 1204 ROUTE DE GENEVE 74150 VALLIERES Here's the message from the post office: -Your parcel will be waiting for you at your pick-up point for 3 working days at a Pickup Station, 10 working days at a retail outlet or 15 calendar days at a post office. Don't delay in picking it up! It will be delivered to you on presentation of proof of identity. Next time, don't wait to contact our customer service department directly at 0494798212 to discuss your delivery problems, as your parcel will be delivered if you don't let us know. We hope that we have been able to provide you with the information you need to retrieve your parcel, and remain at your entire disposal for any further information you may require. Best regards LOFT ATTITUDE Customer Service
1/5
★☆☆☆☆
I did not receive anything following a lie of the deliveryman that I was not at home, the post office is of an incredible mediocrity, result parcel to recover with the post office, a shame as always the post office
Acheteur Vérifié
purchased on 04/11/2020
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Answer from
LOFT ATTITUDE
Dear Customer, We have just read your comments and we will ask our Colissimo representative to open an investigation in order to find out what could have happened. We are sincerely sorry for this inconvenience. Our customer service remains at your entire disposal. Thank you for your understanding. The LOFT ATTITUDE team
1/5
★☆☆☆☆
Disappointed by the rendering which is not quite the same as on the photo. And, two days ago, I saw this article in a store near me for 70€ less. I regret this purchase.
If I'd known........
Acheteur Vérifié
purchased on 27/11/2020
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Answer from
LOFT ATTITUDE
Dear Customer, We are sorry to hear of your disappointment, but LOFT ATTITUDE strives to have competitive prices and will refund you the difference if you find a lower price elsewhere, simply by sending us a photo or a link proving a lower price than ours. Our Customer Service remains at your entire disposal for any further information you may require at 0494798212. Sincerely. The LOFT ATTITUDE team
1/5
★☆☆☆☆
Not consistent with photos and video. Enormous amount of poorly done finishing that corresponds to the work of amateur beginners. 400€ for a panther... mind-boggling, the casting doesn't exceed 50€. For connoisseurs, the problem is that on the site the object is in perfect condition, but you can't see anything up close, and the invisible base hides a lot of surprises. See you soon.
Acheteur Vérifié
purchased on 27/11/2020
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Answer from
LOFT ATTITUDE
Dear Customer, Following our telephone contact, we confirm that we have forwarded your complaint to our supplier, KARE DESIGN. Yours sincerely The LOFT ATTITUDE team
1/5
★☆☆☆☆
The design is really nice, but the photo is misleading. On the website it says ......Material: black lacquered wood, black velvet fabric. In fact, the structure is not at all wood, the bench is ultra light and probably all plastic. Under the seat, the fabric is not sewn but ... poorly stapled, so we have the lining floating on both sides. Disappointing! The price is not at all in line with the quality of the product ... flashy Too bad
Acheteur Vérifié
purchased on 05/10/2020
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Answer from
LOFT ATTITUDE
Dear Customer, We're sorry to hear about your disappointment with this product, but we can assure you that the frame is made of wood, not plastic.
The fabric under the seat is always stapled to the wood, as it is difficult to sew on wood. We checked your bench before dispatch and found no defects.
Please note that you have 14 days to return any product that does not give you complete satisfaction, but since 2015 this is the 14th bench that we have sold and we have never had any negative remark on this product. Our customer service will nevertheless pass on your remarks to our supplier KARE DESIGN.
Should you require any further information, please do not hesitate to contact us at 0494798212. Best regards LOFT ATTITUDE team
The fabric under the seat is always stapled to the wood, as it is difficult to sew on wood. We checked your bench before dispatch and found no defects.
Please note that you have 14 days to return any product that does not give you complete satisfaction, but since 2015 this is the 14th bench that we have sold and we have never had any negative remark on this product. Our customer service will nevertheless pass on your remarks to our supplier KARE DESIGN.
Should you require any further information, please do not hesitate to contact us at 0494798212. Best regards LOFT ATTITUDE team
1/5
★☆☆☆☆
I'm very satisfied. the globe is very well packaged. it's exactly what I wanted. i recommend this item.
Acheteur Vérifié
purchased on 31/12/2019
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1/5
★☆☆☆☆
The quality/price ratio of my order is not up to scratch and the return shipping costs are at the customer's expense... Very disappointing! I will no longer order from this site.
Acheteur Vérifié
purchased on 16/12/2019
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1/5
★☆☆☆☆
Rotten
Acheteur Vérifié
purchased on 04/11/2019
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1/5
★☆☆☆☆
Material received on time. Defective part, however. A broken glass support. I had to make a mechanical repair by screwing the bracket back in place and drilling a 2 mm hole in the jamb to accommodate the screw. I can provide photos as proof.
Acheteur Vérifié
purchased on 06/09/2019
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Answer from
LOFT ATTITUDE
Dear Customer, We are very sorry to hear about this problem. You could have reported it immediately to our customer service department on 04 94 79 82 12 or [email protected] so that we could replace the defective part. Please send us the photos so that we can forward them to our supplier and replace the part. Thank you for your understanding. Best regards LOFT ATTITUDE Customer Service
1/5
★☆☆☆☆
The item I received was damaged and broken. I contacted the site by email, no response. Then I contacted them by phone, I got a vague answer and no concrete solutions. 3 weeks later still no answer, no solution and no refund... No after-sales service, only your legal insurance can help!
Acheteur Vérifié
purchased on 10/07/2019
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Answer from
LOFT ATTITUDE
Dear Customer, Following our telephone conversation, we confirm that we have taken your complaint into account and have forwarded it to our supplier KARE DESIGN, who should send you a new foot and the missing screws. We are surprised that you have not yet received the parts from your after-sales service. Our customer service department will contact KARE DESIGN again to find out the reason for this delay and keep you informed. Thank you for your understanding. Yours sincerely LOFT ATTITUDE Customer Service
1/5
★☆☆☆☆
I'm not in the habit of posting bad reviews, but the furnished unit arrived very damaged, the coloured drawers in poor condition and the small one on top all damaged. I e-mailed customer service, but no return.
Very disappointed
Acheteur Vérifié
purchased on 06/06/2019
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Answer from
LOFT ATTITUDE
Dear Customer, We received your e-mail this morning and have already forwarded your photos to our supplier.
Our customer service department will contact you by phone this afternoon to provide you with a solution that will satisfy your needs. We apologize for this inconvenience and for not having seen these small imperfections during the quality control of your furniture. Thank you for your understanding. Sincerely LOFT ATTITUDE
Our customer service department will contact you by phone this afternoon to provide you with a solution that will satisfy your needs. We apologize for this inconvenience and for not having seen these small imperfections during the quality control of your furniture. Thank you for your understanding. Sincerely LOFT ATTITUDE
1/5
★☆☆☆☆
Very bad, an unpleasant experience. I do not recommend! The product delivered does not conform to the product presented (an extra drawer which is "very ugly" which is not shown on the photos as if by chance. And the quality of the product is very poor. Go the other way.
Acheteur Vérifié
purchased on 12/04/2019
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Answer from
LOFT ATTITUDE
Dear Customer, We have just read your message. We are very sorry about this bad experience. Indeed, this coffee table is one of the very few products that we cannot control as it is shipped directly from our supplier SOCADIS. We will therefore inform SOCADIS of this inconvenience so that they can take back this coffee table as soon as possible. For our part, we will refund you in full for this coffee table and we will remove it immediately from our catalog as it is unacceptable for this to happen again. We hope to have the chance to see you again on our website to prove to you our seriousness and desire to satisfy our customers.
Thank you for your understanding. LOFT ATTITUDE customer service
Thank you for your understanding. LOFT ATTITUDE customer service
1/5
★☆☆☆☆
The service is generally correct (order, delivery) but the quality of the product leaves something to be desired (scratches). Following a complaint to customer service, I was told that the supplier was being questioned about this, whereas each item is supposed to be checked before being sent. Since then, no news...
Acheteur Vérifié
purchased on 25/09/2018
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Answer from
LOFT ATTITUDE
Dear Customer, Indeed, we check all our products to limit this kind of problem as much as possible, but as far as your problem is concerned, the slight mark in the wood is not visible at first glance, and we did not detect it when packing your parcel. However, we sent your photo to our supplier, but we have not received any feedback from them, so we will contact them again tomorrow to give you an answer. On the other hand, we have sent your photo to our supplier, but we haven't heard back from them, so we'll be contacting them again tomorrow to give you an answer. Thank you for your understanding. Best regards LOFT ATTITUDE Customer Service
1/5
★☆☆☆☆
I was very disappointed when I received the purchased product, which in no way matched the photos. After consulting the after-sales service (who no longer replied), I should have read article 3/26, which states that photos are not necessarily revealing. As a result, I ended up with a completely different product than advertised in the photos, and one that didn't meet my expectations at all... Shame!
Acheteur Vérifié
purchased on 04/09/2018
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Answer from
LOFT ATTITUDE
Dear Customer, The quantity of chewing gum that you ordered is respected but indeed as we indicated to you by e-mail following your complaint the two missing colors are due to the fact that the chewing gum balls are now with natural dyes whereas on the photograph the dyes were artificial and are not manufactured any more. Also know that if the product does not correspond to your waitings you have 14 days to turn over it in its packing of origin against a refunding or a credit. Thank you for your comprehension.
Sincerely LOFT ATTITUDE Customer Service
Sincerely LOFT ATTITUDE Customer Service