/10
★★★★★
based on 3084 published reviews
★★★★★
based on 3084 published reviews
Latest neutral customer reviews
3/5
★★★☆☆
Hello, Very fast delivery.
However the screws are too long and the coat rack cannot be firmly fixed. It's a real shame considering the price !!!
Acheteur Vérifié
purchased on 15/12/2020
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Answer from
LOFT ATTITUDE
Dear Customer, We have just received your comments. Could you please send us a photo of the problem to [email protected] so that we can inform our supplier and send you the correct length screws? We are very sorry for the inconvenience. Our customer service team remains at your entire disposal on 04 94 72 82 12. Sincerely, The Loft Attitude team
3/5
★★★☆☆
LATE DELIVERY
Acheteur Vérifié
purchased on 05/11/2020
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Answer from
LOFT ATTITUDE
We are sorry that you have experienced a delay in the delivery of your order at LOFT ATTITUDE. We make every effort to meet our advertised delivery times, but sometimes unforeseen circumstances beyond our control can occur. We take note of your comment and will do our utmost to improve our delivery service in the future. Thank you for your feedback.
3/5
★★★☆☆
Serious site and fast shipping. But the quality of the product is not top notch with lots of quickdraws and rough edges.
Acheteur Vérifié
purchased on 22/11/2020
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Answer from
LOFT ATTITUDE
Dear Customer, We have just read your comments and we are sorry that the product does not completely meet your expectations, but please note that you have 14 days to return a product that does not give you complete satisfaction. Although we have never had any negative comments about this product, we will pass on your comments to our supplier, KARE DESIGN. We remain at your entire disposal for any further information you may require at 0494798212. Sincerely, The LOFT ATTITUDE Team
3/5
★★★☆☆
Well
Acheteur Vérifié
purchased on 01/11/2020
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Answer from
LOFT ATTITUDE
Thank you for your positive review of our LOFT ATTITUDE website. We're glad you enjoyed your experience with us. Please come back again to discover our new products and services. Thank you again for taking the time to leave us your review.
3/5
★★★☆☆
I'm thrilled with my purchase. I didn't expect this.
Acheteur Vérifié
purchased on 23/10/2020
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Answer from
LOFT ATTITUDE
Dear Customer, We are sorry that the product did not meet your expectations. Please note that you have 14 days to return any product that does not meet your expectations. Best regards LOFT ATTITUDE Customer Service
2/5
★★☆☆☆
After buying a mirror, which was delivered to me broken, which I could not check the state, within 20 minutes, as you recommend, I did what was necessary to repair it. I would have liked a commercial gesture, but nothing. 350 euros for the purchase and 150 euros for the repair.
Acheteur Vérifié
purchased on 28/08/2020
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Answer from
LOFT ATTITUDE
Dear Customer, We're very sorry about this incident, but as we told you in our e-mail when your order was dispatched: ***IT IS ESSENTIAL TO IMMEDIATELY NOTE THE DEFECTS OF A DELIVERY, IN THE PRESENCE OF THE DELIVERER*** You must note the apparent defects of the order as soon as you receive it, by opening the parcel in front of the carrier if it arrives damaged.
If one of the products is damaged, report it on the delivery note and take photos so that you can send us your complaint by e-mail within 24 hours.
You have a legal deadline of 15 minutes to check your goods if the deliveryman does not wish to wait do not sign the delivery order because no recourse is then possible. And as we said to you by telephone nothing was made in the rules no control no report on the delivery order, more especially as it was a mirror and that the paperboard was crushed. It was absolutely necessary to control and refuse the parcel so that the conveyor take with its load the damage caused during transport. Cordially. LOFT ATTITUDE
If one of the products is damaged, report it on the delivery note and take photos so that you can send us your complaint by e-mail within 24 hours.
You have a legal deadline of 15 minutes to check your goods if the deliveryman does not wish to wait do not sign the delivery order because no recourse is then possible. And as we said to you by telephone nothing was made in the rules no control no report on the delivery order, more especially as it was a mirror and that the paperboard was crushed. It was absolutely necessary to control and refuse the parcel so that the conveyor take with its load the damage caused during transport. Cordially. LOFT ATTITUDE
3/5
★★★☆☆
Lack of order tracking information
Acheteur Vérifié
purchased on 13/07/2020
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Answer from
LOFT ATTITUDE
Hello,
Thank you for your feedback. We're sorry that you didn't receive enough information about the tracking of your order. We will take your feedback into account and work to improve our communication in this area. Thank you for sharing your experience with us.
Thank you for your feedback. We're sorry that you didn't receive enough information about the tracking of your order. We will take your feedback into account and work to improve our communication in this area. Thank you for sharing your experience with us.
3/5
★★★☆☆
Correct delivery
Acheteur Vérifié
purchased on 17/07/2020
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Answer from
LOFT ATTITUDE
Thank you for your feedback. We take note of your feedback and will strive to continue improving our shipping services to provide you with a satisfactory experience in the future. Please do not hesitate to contact us if you have any further questions or concerns. Thank you for placing your order with LOFT ATTITUDE.
3/5
★★★☆☆
Fast order processing and receipt
Acheteur Vérifié
purchased on 21/06/2020
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Answer from
LOFT ATTITUDE
Dear Customer, thank you for your feedback on our LOFT ATTITUDE online store. We make it a point of honour to process our customers' orders quickly, and are pleased that this is noticeable. We hope you are also satisfied with the products you have ordered. See you soon on our website!
2/5
★★☆☆☆
No comment
Acheteur Vérifié
purchased on 15/06/2020
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Answer from
LOFT ATTITUDE
Dear Customer, thank you for your feedback. We always listen to our customers and take your comments into account to improve your shopping experience on our LOFT ATTITUDE site. Thank you for your confidence and have a nice day.
3/5
★★★☆☆
The rendering in visu is not as good as on the photos, a little disappointed by the quality, otherwise well packaged product, good delivery tracking.
Acheteur Vérifié
purchased on 23/05/2020
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Answer from
LOFT ATTITUDE
We are sorry to hear that the product did not fully meet your expectations in terms of quality. We take note of your feedback and will work with our suppliers to improve communication so that the photos reflect the reality of the product as closely as possible. However, we are pleased to note that the packaging was satisfactory and the delivery went smoothly. We thank you for your feedback and hope to see you soon on our site.
3/5
★★★☆☆
Console not qualitative for the price. Carton very very damaged at all remove on delivery to check. So for a gift, not great.
Acheteur Vérifié
purchased on 17/05/2020
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Answer from
LOFT ATTITUDE
Hello, we are sorry that you were not entirely satisfied with your purchase. We have taken note of your comment regarding the quality of the console and will pass this information on to our supplier. We would also like to thank you for your feedback on the condition of the box. We will work with our supplier to ensure that this does not happen again in the future, in order to guarantee delivery in the best possible conditions. Thank you for your trust and loyalty.
2/5
★★☆☆☆
2 months of waiting for the shipment of the item supposedly out of stock when the product has always remained on sale promo with available product deliverable in 15 days during the 2 months of waiting, no response on the defects of the product (see below)
Acheteur Vérifié
purchased on 24/03/2020
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Answer from
LOFT ATTITUDE
Dear Customer, We confirm that we have received your photo and forwarded it to our supplier. We are awaiting their return to provide you with an answer. Indeed, due to the confinement, the delivery time was a little over a month instead of the 15 days announced, as the order was placed on 24/03 and received on 07/05. We apologize for this. As of Monday, we will contact our supplier again, who is in a high-risk area and is partially decontaminated. Working from 9am to 1pm, the treatments take longer than usual.
Thank you for your patience and understanding. Sincerely LOFT ATTITUDE Customer Service
Thank you for your patience and understanding. Sincerely LOFT ATTITUDE Customer Service
3/5
★★★☆☆
Fine
Acheteur Vérifié
purchased on 13/02/2020
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Answer from
LOFT ATTITUDE
Thank you for your positive review of our LOFT ATTITUDE website. We're glad you enjoyed your shopping experience with us. Please do not hesitate to come back to us if you need anything.
3/5
★★★☆☆
Order lost, once I re-launched someone took into account the request.
Acheteur Vérifié
purchased on 21/01/2020
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Answer from
LOFT ATTITUDE
Hello, we're sorry that your order was lost with Colissimo and that you had to send it again. We will do our utmost to ensure that this does not happen again in the future. Thank you for your feedback and your confidence.
3/5
★★★☆☆
The rest is fine.
Acheteur Vérifié
purchased on 28/01/2020
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Answer from
LOFT ATTITUDE
Thank you for your comment about our delivery time. We are sorry that this was an inconvenience for you. We take your comments on board and will do our best to improve our service. However, we are pleased that the rest of your experience has been positive. Please do not hesitate to contact us if you have any other suggestions or comments to share. See you soon on LOFT ATTITUDE!
2/5
★★☆☆☆
The lamp tends to droop. On the other hand, it's a pity you can't adjust the length of the stem.
Acheteur Vérifié
purchased on 16/01/2020
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Answer from
LOFT ATTITUDE
Dear Customer, We've just been made aware of your comments, and it's true that you need to tighten one of the pins very hard to lock the position (sometimes even using pliers to get more force). Our customer service team will nevertheless contact you by phone. Next time, don't hesitate to contact us directly on +33 (0)4 94 79 82 12. Our customer service team is very competent to answer all your questions. Best regards. The LOFT ATTITUDE team
3/5
★★★☆☆
Delivery time a little long, but this must be qualified as the order was placed during the holiday season.
Acheteur Vérifié
purchased on 22/12/2019
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Answer from
LOFT ATTITUDE
Thank you for your feedback, we are sorry for the longer delivery time due to the holidays. We hope you were satisfied with your order.
3/5
★★★☆☆
I'm not thrilled, I expected better.
Acheteur Vérifié
purchased on 11/01/2020
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Answer from
LOFT ATTITUDE
Dear Customer, we are sorry to hear that you are not entirely satisfied with your product from LOFT ATTITUDE. We will do our best to improve our products in collaboration with our suppliers. Please let us know if you have any suggestions for improvement. Thank you for your feedback.
3/5
★★★☆☆
The detailed specifications weren't mentioned, and the photo was an awful deterrent, so I had to phone to be sure. I was very well received, by the way.
Acheteur Vérifié
purchased on 07/12/2019
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Answer from
LOFT ATTITUDE
Good day Sir/Madam,
Thank you for your feedback on our LOFT ATTITUDE website. We are sorry that you encountered difficulties during your search. We take note of your comments and will do our utmost to improve the presentation of our products. We are pleased to hear that your telephone call was well received. We hope you find what you're looking for.
Yours faithfully
The LOFT ATTITUDE team.
Thank you for your feedback on our LOFT ATTITUDE website. We are sorry that you encountered difficulties during your search. We take note of your comments and will do our utmost to improve the presentation of our products. We are pleased to hear that your telephone call was well received. We hope you find what you're looking for.
Yours faithfully
The LOFT ATTITUDE team.
2/5
★★☆☆☆
Does not match article images.
Acheteur Vérifié
purchased on 29/12/2019
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Answer from
LOFT ATTITUDE
Dear Customer, We have just taken note of your remarks, our customer service will contact you in order to bring you a solution. We have already sold more than 500 copies of this suspension since 2014, if the product did not correspond to the images, we would have stopped distributing it a long time ago. We remain at your entire disposal at 04 94 79 82 12. Our customer service is very competent to answer all your problems. Yours faithfully LOFT ATTITUDE
3/5
★★★☆☆
The parcel was well received and correctly packaged, but the product is mediocre considering the price.
Acheteur Vérifié
purchased on 11/12/2019
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Answer from
LOFT ATTITUDE
We are sorry that you were not fully satisfied with your purchase. We take note of your opinion and will do our best with our suppliers to improve quality. Thank you for sharing your experience with Loft Attitude.
2/5
★★☆☆☆
Having phoned after receiving the rocking-chair with holes in 3 places, and sent photos of the pierced seat, the person very kindly explained that they were sending me another seat more than 2 months later and after several calls I have received nothing I am very unpleasantly disappointed with this site.
Acheteur Vérifié
purchased on 09/09/2019
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Answer from
LOFT ATTITUDE
Dear Customer, We confirm that we have received your photos only last Saturday and have forwarded them to our supplier Kare Design. We are now waiting for the reception of a new seat to be able to make the exchange. Don't worry, we haven't forgotten you, our customer service remains at your entire disposal at 0494798212. Thank you for your understanding. Sincerely, LOFT ATTITUDE Customer Service
3/5
★★★☆☆
Very good luminaire except lampshade many markings and gluing defects
Acheteur Vérifié
purchased on 14/07/2019
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Answer from
LOFT ATTITUDE
Thank you for your opinion and feedback on our luminaire. We are sorry to learn that the lampshade has gluing defects and markings. We will pass on this information and replace the lampshade at our expense. We hope that, in spite of these problems, you like the luminaire and that it gives you complete satisfaction in your interior decoration. Thank you again for your confidence, and see you soon on our site!
3/5
★★★☆☆
Identical color but label mark drawn on the velvet seat (a little disappointed) to see if in time it will disappear....
Acheteur Vérifié
purchased on 27/06/2019
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Answer from
LOFT ATTITUDE
Hello, thank you for your review. We are sorry that you have received a product with a label mark on the velvet seat. Please do not hesitate to contact our customer service to find a solution to this problem. We hope you will be satisfied with your purchase despite this inconvenience. Have a nice day."
3/5
★★★☆☆
Faster delivery would have been appreciated!
Acheteur Vérifié
purchased on 08/07/2019
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Answer from
LOFT ATTITUDE
Thank you for your feedback. We have taken your comment into account and are doing our utmost to improve our delivery times with our service providers Colissimo and DB Schenker. We hope you will be fully satisfied with your next purchase on our site. Best regards.
2/5
★★☆☆☆
The items on sale are too modern, there's not much choice, and I'd hoped to find some original gadgets, but it's the same stuff you find everywhere.
Acheteur Vérifié
purchased on 09/06/2019
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Answer from
LOFT ATTITUDE
Dear customer, Following your order for a chewing gum ball, we understand that our items are too modern for you and that our catalog only offers 3705 references, but we do not oblige anyone to order on our website. Thank you for your understanding. Sincerely, LOFT ATTITUDE Customer Service
3/5
★★★☆☆
Delivery on time. RAS
Acheteur Vérifié
purchased on 28/05/2019
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Answer from
LOFT ATTITUDE
Thank you for your positive feedback on the delivery of our LOFT ATTITUDE website. We are delighted that your order was delivered on time. Please do not hesitate to contact us if you require any further assistance. Thank you for choosing LOFT ATTITUDE.
3/5
★★★☆☆
No comment
Acheteur Vérifié
purchased on 10/05/2019
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Answer from
LOFT ATTITUDE
Thank you for your feedback. We are sorry to hear that your experience at LOFT ATTITUDE did not live up to your expectations. Please do not hesitate to contact us with any suggestions you may have to help us improve our services. We hope to see you soon on our site.
2/5
★★☆☆☆
See comments below
Acheteur Vérifié
purchased on 13/03/2019
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Answer from
LOFT ATTITUDE
Dear Customer, thank you for your feedback. Could you please tell us more about the elements that did not meet your expectations? We take into account every comment to improve our service and we wish to offer you a satisfactory experience on LOFT ATTITUDE. Thank you in advance for your valuable comments. Sincerely yours, the LOFT ATTITUDE team.