/10
★★★★★
based on 3084 published reviews
★★★★★
based on 3084 published reviews
Latest neutral customer reviews
3/5
★★★☆☆
It would be great if delivery were up to scratch. When I order a chest of drawers, I expect a chest of drawers packed and delivered to the foot of my building, but not strapped to a pallet! Schenker doesn't seem to me to be suitable for deliveries to private customers.
Acheteur Vérifié
purchased on 03/03/2019
Translated review
Answer from
LOFT ATTITUDE
Dear customer,
Thank you for your feedback. We understand your point of view and would like to clarify a few things about our delivery methods.
Our products are secured to the pallet with stretch film to ensure that they arrive in perfect condition. This film can be easily removed with a chisel or knife. We are obliged to deliver on pallets due to the weight and dimensions of certain products, which means they are better protected during transport and avoid damage.
Although this method represents an additional cost for us, it ensures that the product arrives undamaged, which is our priority. We chose Schenker for its reliable delivery services and its ability to handle heavy and bulky consignments, even for deliveries to private customers.
We thank you for your understanding and remain at your disposal for any further questions or assistance.
Sincerely, the LOFT ATTITUDE team.
Thank you for your feedback. We understand your point of view and would like to clarify a few things about our delivery methods.
Our products are secured to the pallet with stretch film to ensure that they arrive in perfect condition. This film can be easily removed with a chisel or knife. We are obliged to deliver on pallets due to the weight and dimensions of certain products, which means they are better protected during transport and avoid damage.
Although this method represents an additional cost for us, it ensures that the product arrives undamaged, which is our priority. We chose Schenker for its reliable delivery services and its ability to handle heavy and bulky consignments, even for deliveries to private customers.
We thank you for your understanding and remain at your disposal for any further questions or assistance.
Sincerely, the LOFT ATTITUDE team.
3/5
★★★☆☆
Well-designed site
Acheteur Vérifié
purchased on 02/02/2019
Translated review
2/5
★★☆☆☆
Product arrived late and then lost by the post -colissimo.
Acheteur Vérifié
purchased on 06/01/2019
Translated review
Answer from
LOFT ATTITUDE
Dear Customer, We're very sorry for the inconvenience you've had to endure. We've been unlucky with your order, between our supplier's delay and the post office's subsequent loss and recovery of your parcel. Despite this, we've stayed close to you every day, keeping you informed of the various stages of the investigation right up to the final receipt of your order.
We hope to see you again on our website to prove to you that this bad experience is only an exception and that we do our utmost to bring satisfaction to our customers. Best regards LOFT ATTITUDE Customer Service
We hope to see you again on our website to prove to you that this bad experience is only an exception and that we do our utmost to bring satisfaction to our customers. Best regards LOFT ATTITUDE Customer Service
3/5
★★★☆☆
I didn't see on the photo that the table top was made of glass, I thought it was all orange lacquered metal, like the bottom tray and the leg, so I'm a bit disappointed because it doesn't look the same. I don't know if it was mentioned in the product description, I can't remember...
Acheteur Vérifié
purchased on 17/01/2019
Translated review
3/5
★★★☆☆
Loft Attitude perfect purchase and very fast (and thank you for the nice lollipop) but zero delivery no package tracking it was me who had to worry about it and the package was not even in the right name???? what a mess at colissimo !!!!
Acheteur Vérifié
purchased on 15/01/2019
Translated review
2/5
★★☆☆☆
I put 2 for the speed of the soap but for the rest it is not worth more.
Acheteur Vérifié
purchased on 09/01/2019
Translated review
Answer from
LOFT ATTITUDE
Dear Customer, It is true that this is not a large armchair, but the dimensions are clearly indicated on our site and an adult can sit in it without any problem. We confirm that we have received your return and have re-credited your credit card for the full amount of your order. We are sincerely sorry that this armchair did not live up to your expectations and hope to see you again on our site to prove our seriousness and our desire to satisfy our customers. Sincerely LOFT ATTITUDE Customer Service
2/5
★★☆☆☆
Goods not checked before dispatch. The chest of drawers I received is pretty but the leg is damaged. I'm keeping it anyway because it won't be in a busy room and it can stand up. But I won't be recommending Loft Attitude again.
Acheteur Vérifié
purchased on 17/10/2018
Translated review
Answer from
LOFT ATTITUDE
Dear Customer, We have just received your message and would like to confirm that we have checked your order before dispatch. We have opened the cardboard box on both sides and, as you can see, we have reinforced the protection with cardboard corners and polystyrene angles, but we did not notice the problem with the foot. Perhaps the foot was damaged during transport?
Perhaps the leg was subsequently damaged in transit? Please note that you can also send us photos and inform our customer service department at 0494798212 if you encounter this type of problem. We are sincerely sorry for the inconvenience. Thank you for your comments and understanding. Yours sincerely LOFT ATTITUDE Customer Service
Perhaps the leg was subsequently damaged in transit? Please note that you can also send us photos and inform our customer service department at 0494798212 if you encounter this type of problem. We are sincerely sorry for the inconvenience. Thank you for your comments and understanding. Yours sincerely LOFT ATTITUDE Customer Service
3/5
★★★☆☆
Disappointed
Acheteur Vérifié
purchased on 29/10/2018
Translated review
Answer from
LOFT ATTITUDE
Dear Customer, We have just received your message, thank you for sending us this type of information as we have never had a problem with this item. Please note that you can also inform our customer service department at 0494798212 when you encounter this type of problem. We are sorry for the inconvenience. Thank you for your understanding. Sincerely LOFT ATTITUDE Customer Service
3/5
★★★☆☆
One of the items is unavailable and will be reimbursed at the time of the last debit within the framework of a three times payment Why not say at the time of the order that it is unavailable rather than to invoice it A product unavailable for ever should not appear on the site to date it is still there Not correct
Acheteur Vérifié
purchased on 09/09/2018
Translated review
Answer from
LOFT ATTITUDE
Dear Customer, We are very sorry for this inconvenience, but it is clearly indicated in red on our website that the VOODO knife holders are out of stock and on the product page : Availability: OUT OF STOCK, CONTACT US AT +33 (0)4 94 79 82 12 You could therefore contact our customer service department before placing your order. However, you will receive a full refund for this VODOO knife holder as soon as your last payment is received, and we hope to be able to find the supplier of this item again in the future. Thank you again for your understanding.
Best regards LOFT ATTITUDE Customer Service
Best regards LOFT ATTITUDE Customer Service
2/5
★★☆☆☆
FOR ME THERE IS A LACK OF CONTROL BEFORE SENDING THE PAINT ECALIER AND PAINT DRIPS I AM DISAPPOINTED WITH MY ORDER
Acheteur Vérifié
purchased on 26/08/2018
Translated review
Answer from
LOFT ATTITUDE
Dear Customer, We are very sorry for this inconvenience and confirm that we have refunded the full amount of your order to your bank account. We have informed our supplier SOCADIS of this lack of control because, as we told you by phone, this supplier only sends products directly to our customers. We have also withdrawn this reference from sale. We hope to have the chance to see you again on our website to prove our seriousness and desire to satisfy our customers.
Thank you for your understanding. LOFT ATTITUDE customer service
Thank you for your understanding. LOFT ATTITUDE customer service
2/5
★★☆☆☆
After-sales service already contacted, also your supplier for non-quality of product and still no reply!
Delivery and transport compliant.
Acheteur Vérifié
purchased on 07/08/2018
Translated review
Answer from
LOFT ATTITUDE
Dear Customer, We confirm that we have received your photos and have already forwarded your complaint to our supplier. We plan to contact our supplier again tomorrow to proceed with the replacement of your bar stool during the course of the week. Thank you for your patience and understanding. Our customer service team remains at your disposal on 04 94 79 82 12 Sincerely LOFT ATTITUDE Customer Service
3/5
★★★☆☆
Contrary to the previous purchase, no information on the date of dispatch of the parcel.
Acheteur Vérifié
purchased on 22/06/2018
Translated review
3/5
★★★☆☆
Fast delivery
Acheteur Vérifié
purchased on 18/03/2018
Translated review
3/5
★★★☆☆
The children's safe is, on the face of it, a good product BUT the key was inside the safe and the code number offered was not the right one. It could have been a good joke except that the safe suffered from an unintended opening mode.
Acheteur Vérifié
purchased on 19/02/2018
Translated review
Answer from
LOFT ATTITUDE
Dear Customer, We have just received your message, it's a pity, you should have called our customer service at 0494798212 we would have given you the solution to open your piggy bank without damaging it. We remain at your entire disposal. Best regards LOFT ATTITUDE Customer Service
3/5
★★★☆☆
No worries about delivery or packaging Is there any possibility of refund or return . I am very dissatisfied with the product
Acheteur Vérifié
purchased on 06/01/2018
Translated review
Answer from
LOFT ATTITUDE
Dear Customer, We have just received your message and you have up to 14 days after receipt of your order to return the product you are not completely satisfied with, in exchange for a credit note or a full refund. Our customer service team is at your disposal on 04 94 79 82 12 for any further information you may require. Thank you for your understanding.
Thank you for your understanding. LOFT ATTITUDE customer service
Thank you for your understanding. LOFT ATTITUDE customer service
3/5
★★★☆☆
- An unanswered request for product information, - No home delivery, only downstairs.
Acheteur Vérifié
purchased on 05/01/2018
Translated review
3/5
★★★☆☆
Very long delivery time. However, the contact person was very friendly.
Acheteur Vérifié
purchased on 22/11/2017
Translated review
3/5
★★★☆☆
Good site, but you could also point out to foreign customers that customs duties are quite high.
Acheteur Vérifié
purchased on 04/12/2017
Translated review
2/5
★★☆☆☆
Slow and disorganized
Acheteur Vérifié
purchased on 08/12/2017
Translated review
Answer from
LOFT ATTITUDE
Dear Customer, We have just read your comments and in order to improve our services we would like to know more. Can you tell us what was slow? Because you placed an order on 08/12/2017 at 11:19:59 and we shipped the same day at 14:37:49 Can you also tell us what you found disorganized?
Thank you for your understanding. Sincerely LOFT ATTITUDE Customer Service
Thank you for your understanding. Sincerely LOFT ATTITUDE Customer Service
2/5
★★☆☆☆
An additional 35 Swiss francs in customs duties upon arrival. In addition to shipping and delivery costs, this doubled the price of my purchases.
Acheteur Vérifié
purchased on 16/08/2017
Translated review
Answer from
LOFT ATTITUDE
Dear Customer, We have just taken note of your rating and we do not understand your dissatisfaction because we did not charge you the 31.38€ of French VAT whereas the 35 Swiss Francs of customs tax represents 30.45€ i.e. a profit for you of 0.93€. Moreover we took charge of the 21.20€ carriage costs because your order exceeded 99€. We would thus like to be sure that this rating is indeed intended for us?
Sincerely Loft Attitude customer service
Sincerely Loft Attitude customer service
2/5
★★☆☆☆
The site is easy to use
Acheteur Vérifié
purchased on 13/07/2017
Translated review
Answer from
LOFT ATTITUDE
Dear Customer, We are very sorry for this inconvenience, following our telephone contact we confirm that we have sent your photos to our supplier Kare Design who has taken charge of replacing the 3 wooden trays as quickly as possible. You should therefore receive them at home by the end of next week at the latest. Thank you for your understanding, our customer service remains at your disposal on 03 26 47 72 81. Sincerely Loft Attitude Customer Service
3/5
★★★☆☆
Hassle-free delivery but poor advice on how to use the product.
Acheteur Vérifié
purchased on 02/08/2017
Translated review
3/5
★★★☆☆
Nice article but it looks like a show model because the horn is damaged at the paint level, a disappointment.....
Acheteur Vérifié
purchased on 28/06/2017
Translated review
2/5
★★☆☆☆
The carrier's behavior is outrageous. He simply left the parcel in front of the building without telling anyone and then left. It's a good thing the concierge was nearby to pick it up, because the parcel could have been stolen.
Acheteur Vérifié
purchased on 20/03/2017
Translated review
Answer from
LOFT ATTITUDE
Dear Customer, Thank you for informing us about the inconvenience of your delivery. We will be able to pass on your information to our Colissimo customer service department, especially as this is a parcel that must be delivered against a signature, so we will ask for proof of delivery. Thank you for your understanding. Our customer service department remains at your disposal. Best regards, Loft Attitude
3/5
★★★☆☆
Good and very good customer service
Acheteur Vérifié
purchased on 28/01/2017
Translated review
3/5
★★★☆☆
The person I spoke to on the phone was very professional. I think it's a supply problem that's damaging your image.
Acheteur Vérifié
purchased on 15/02/2017
Translated review
2/5
★★☆☆☆
Order broken on arrival and delivery time not respected
Acheteur Vérifié
purchased on 02/02/2017
Translated review
Answer from
LOFT ATTITUDE
Dear Customer, We have taken your comment into account, but when you placed your order it was specified that your mirror would be delivered within 15 days, and indeed there was a slight delay. We then contacted you by telephone to find out how the delivery went, and you told us that the mirror was a little damaged, but that this was acceptable, so we took the initiative of offering you a gift voucher on the same day. We apologize for this inconvenience and our customer service team remains at your disposal to prove our seriousness and desire to satisfy you.
We apologize for this inconvenience and our customer service team remains at your disposal on 03 26 47 72 81. We hope to see you soon on our website to prove our seriousness and our desire to satisfy you.
Thank you for your understanding. Sincerely Loft Attitude Customer Service
We apologize for this inconvenience and our customer service team remains at your disposal on 03 26 47 72 81. We hope to see you soon on our website to prove our seriousness and our desire to satisfy you.
Thank you for your understanding. Sincerely Loft Attitude Customer Service
2/5
★★☆☆☆
Disappointed
Acheteur Vérifié
purchased on 12/02/2017
Translated review
Answer from
LOFT ATTITUDE
Dear Customer, We are sorry that the product does not fully meet your expectations.
However, on our website it is clearly stated in the description that the 50 capsules that can be inserted are "Nespresso" the "Dolce Gusto" capsules being larger, it is normal that you cannot insert as many. However, you can superimpose the drawers to fit a second one. We've also included the drawer dimensions so that you can assess the capacity before you buy.
Please note that you have up to 14 days from receipt of your order to return any product with which you are not entirely satisfied, in exchange for a credit note or a full refund. Thank you for your understanding. Loft Attitude Customer Service
However, on our website it is clearly stated in the description that the 50 capsules that can be inserted are "Nespresso" the "Dolce Gusto" capsules being larger, it is normal that you cannot insert as many. However, you can superimpose the drawers to fit a second one. We've also included the drawer dimensions so that you can assess the capacity before you buy.
Please note that you have up to 14 days from receipt of your order to return any product with which you are not entirely satisfied, in exchange for a credit note or a full refund. Thank you for your understanding. Loft Attitude Customer Service
2/5
★★☆☆☆
Packaging deteriorated on arrival very disappointing because clock not presentable to be offered ....
Acheteur Vérifié
purchased on 16/12/2016
Translated review
Answer from
LOFT ATTITUDE
Dear Customer, We have just received your message and are very sorry for the inconvenience. Your order was delivered on 19/12/16, so why didn't you contact us as soon as you received it if the packaging was damaged? We could have asked Colissimo to take charge of the problem.
Our customer service team is at your disposal on 03 26 47 72 81 or by e-mail at [email protected]. Sincerely Loft Attitude Customer Service
Our customer service team is at your disposal on 03 26 47 72 81 or by e-mail at [email protected]. Sincerely Loft Attitude Customer Service
3/5
★★★☆☆
Soft attitude
Acheteur Vérifié
purchased on 28/11/2016
Translated review