9.8/10
★★★★★
based on 311 reviews published

Latest neutral customer reviews

3/5
★★★☆☆
A little downside: to accompany this purchase, I received a dozen e-mails in all from the time I placed the order until my opinion. Don't forget that sending e-mails pollutes and consumes a lot of energy. Too bad
Bénédicte F.
Bénédicte F.
purchased on 26/01/2025 
Translated review
Answer from Ma Petite Laine
Dear Bénédicte, thank you for your constructive feedback. We appreciate your concern about the environmental impact of emails and will consider reducing the frequency of our communications to minimize this footprint. Your opinion helps us to improve our service, and we look forward to satisfying you fully on your next visit to "Ma Petite Laine". See you soon! Agathe and Olivia
2/5
★★☆☆☆
I have placed 3 orders with ma petite laine for birth kits and merino clothing. The products are great. The reason I only put 2 stars is due to the mistakes made during deliveries and the after-sales service which is simply not up to scratch. One of my orders was blocked at customs (I live in Switzerland). I had to contact the delivery company directly to find out about my parcel, and give them the information about my order that should have been sent beforehand. This order contained an error: a cocoon ordered in size 2 was delivered in size 1. The indication of this size on the label is practically illegible and I realized the error late. After pointing it out, ma petite laine didn't take any responsibility for this obvious error and offered me a 15-euro credit on my next order as compensation (for a 100-euro cocoon that I can no longer use for my baby)... I'm very disappointed!
Chantal Emilie D.
Chantal Emilie D.
purchased on 08/09/2024 
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Answer from Ma Petite Laine
Hello Chantal,
I need to clarify a few things...
We did indeed make a mistake at the time of delivery, which you informed us of 6 months later, when the cocoon had been used.
We tried to contact you by phone several times, and offered you a refund and a gift voucher...
As for delivery, unfortunately customs in Switzerland sometimes pose a problem.
Thank you for your understanding! We do our utmost to satisfy our customers...
2/5
★★☆☆☆
Good evening , I find the principle very good, very beautiful. Unfortunately too small. It was for a very small baby 2.500 kg 48 cm. Even so, it's too small and a bit tight. My daughter didn't use it, too bad!
Isabelle P.
Isabelle P.
purchased on 02/11/2024 
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Answer from Ma Petite Laine
Hi Isabelle, that's amazing, especially for a little baby, we've never had this type of return...
What's more, we offer different sizes, so it's possible to exchange them. Exchanges are free, so don't hesitate!
3/5
★★★☆☆
Mesh too loose .
Raphaelle G.
Raphaelle G.
purchased on 27/10/2024 
Translated review
2/5
★★☆☆☆
Video not clear and complete enough ... explanations of the beginning and end of rows of the model petit cookie on video should be better done for beginners and intermediates ... too bad because beautiful model ... and very good after-sales service ... but redo the video it would be really perfect ...
Nancy G.
Nancy G.
purchased on 01/01/2025 
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Answer from Ma Petite Laine
Hello Nancy,

Thank you for taking the time to share your opinion. We're delighted that you like our "Couverture Petit Biscuit" model and our after-sales service. Your feedback on the clarity of the videos is invaluable and we take it very seriously. We'll be working to improve our content to better support our customers. Your satisfaction is our priority.

Yours sincerely
The Ma Petite Laine team