/10
★★★★★
based on 7328 published reviews
★★★★★
based on 7328 published reviews
Latest negative customer reviews
1/5
★☆☆☆☆
Message sent to *** on July 14, 2022 at 4:24 pm: \nREF:***\nHello,\nThe expiry date of the 2 Stick Correcteur Jaune Avène Couvrance, 3.5 G is borderline (November 2022). I bought the same product in another store in May 2022 with an expiration date of June 2023. I wanted to express my dissatisfaction.
Bernard R.
purchased on 06/07/2022
Translated review
1/5
★☆☆☆☆
I never received the product I ordered and my email to customer service went unanswered!
Frédérick F.
purchased on 12/06/2022
Translated review
1/5
★☆☆☆☆
I'm not satisfied, this is the second time my order has been blocked by DHL, I've had to pay customs fees twice and I still haven't received my package.
Laurence P.
purchased on 19/12/2021
Translated review
1/5
★☆☆☆☆
I can not apply my voucher to buy anything. \n the website contains many products and I wish they add more special products such as premature baby goods and cleft palate babies.
Khaldun E.
purchased on 20/10/2021
Translated review
1/5
★☆☆☆☆
Dear Mrs Champion,I have a problem: on 24/05/2021 I ordered 12 boxes of Tanganil GÉ 500mg, as always. Your Aurelie sent me 11 Tanganil pro, because the others were no longer available in your pharmacy. Next time, she promised to send me 4 more - like a good one. I recommended 01/07/2021, but only got the 12 T. GÉ 500mg, not the 4bons. (Did we forget them?)\nThe other times I was always satisfied with your service.\nThank you- ***
Monika F.
purchased on 01/07/2021
Translated review
1/5
★☆☆☆☆
The site has lost all my order history, so I no longer appear as a customer, my points are gone. It's very difficult to navigate the site, it's very slow, which wasn't the case before. I tried for over a week before I was able to place my order. As for shipping, nothing to report, always a great service, well packaged and fast!
Amandine D.
purchased on 14/06/2021
Translated review
1/5
★☆☆☆☆
Order delivered incompletely, moncoinsante does not refund the item that was not sent even though I have proof that the item was missing. Unbearable customer service
Julia R.
purchased on 06/06/2021
Translated review
1/5
★☆☆☆☆
We let you order an item that no longer exists and is no longer made. Don't forget to update your website
Acheteur Vérifié
Translated review
1/5
★☆☆☆☆
I ordered 2 bottles and only received one.
Acheteur Vérifié
Translated review
1/5
★☆☆☆☆
I am not satisfied because I did not receive my order.
Acheteur Vérifié
Translated review
1/5
★☆☆☆☆
I have made an order and put a U.K address however your replied that i didn't select a country. even though when i go tony account i can see that the U.K address is selected
Acheteur Vérifié
Translated review
1/5
★☆☆☆☆
I'm not happy at all. On checking and rechecking the contents of the delivery, I realize that 2 homeopathic tubes are missing. In fact, SECALE CORNUTUM 9CH and PHOSPHORUS 9CH, ordered, paid for and invoiced in 2 copies, were only delivered to me in 1 copy of each. \nThis notice is valid as a claim and request for compensation.\nINVOICE ***COMAND *** DU 6 NOV 2018
Acheteur Vérifié
Translated review
1/5
★☆☆☆☆
I didn't get all the products I ordered, just a handwritten apology note in the package. This is not correct
Acheteur Vérifié
Translated review
1/5
★☆☆☆☆
NUL Nul er NUL.\n.Delays far too long and *** compared to what is announced when ordering. What's more, you're acting in bad faith. You don't deserve any more work from me! It would be better if my opinion was posted, but that would surprise me. You should probably only post what's in your favor!
Acheteur Vérifié
Translated review
Answer from
Mon coin santé
Thank you for your order and your comment. \nYou have ordered a product for which the shipping time is 2 to 3 working days. This is indicated on the product sheet and reminded during the ordering process. \nYou placed your order on Thursday 26/06, we dispatched the parcel on Monday 02/07, therefore within the announced delivery time. Your parcel arrived at the relay point on 04/07 and was collected on 06/07. We have respected our commitment and are sorry to read this message. \nWe remain at your disposal. \nCordially, \nThe MonCoinSanté team
1/5
★☆☆☆☆
More than 1 week to send me the order, on the pretext of bank holidays! But the order was cashed the same day and immediately put into preparation. So I couldn't cancel it.\nBesides, you didn't even have the courtesy to reply to my email, on the contrary, you quickly shipped by way of reply.There are products I didn't want any more because I had to help myself out in 1 pharmacy in town, which I was counting on since when I ordered, shipment within 24 hours was indicated. And so much the better if my opinion is posted, other consumers will get to know you!
Acheteur Vérifié
Translated review
1/5
★☆☆☆☆
I have been debited but have received nothing.
Acheteur Vérifié
Translated review
1/5
★☆☆☆☆
For a first try, I was very unhappy, because with another supplier the product arrived in cold packaging, as recommended by the manufacturer, and not a simple plastic pouch. So you won't be seeing me again.
Acheteur Vérifié
Translated review
1/5
★☆☆☆☆
Still waiting for my order !!!!
Acheteur Vérifié
Translated review
1/5
★☆☆☆☆
You didn't deliver anything you were out of stock for lacrigel \nDo you have the lacrinorm gel I need 15 tubes \nThank you
Acheteur Vérifié
Translated review
1/5
★☆☆☆☆
Transport costs too high.
Acheteur Vérifié
Translated review
1/5
★☆☆☆☆
Too expensive
Acheteur Vérifié
Translated review
1/5
★☆☆☆☆
BAD
Acheteur Vérifié
Translated review
1/5
★☆☆☆☆
Ordering on Monday and receiving it on Saturday takes too long. There are other sites where in 48 h you have your order with follow-up of the state every 4 h, without having an excessive port (5,90€). That's neglect ***. I wouldn't recommend this site.
Acheteur Vérifié
Translated review
1/5
★☆☆☆☆
I have received my order, there is an error in the products delivered: the 3 bottles of 60 tablets ordered have been replaced by bottles of 60 capsules. The composition and dosage are different. So I contacted the site by e-mail. \It's been 6 full days and still no response to my request for an exchange. I have no proof to the contrary so far.
Acheteur Vérifié
Translated review
1/5
★☆☆☆☆
Null. your site does not work.\n0 star even if choice not proposed.. since non-existent service.
Acheteur Vérifié
Translated review
Answer from
Mon coin santé
Hello,Thank you for your testimonial. We are surprised by the fact that our site does not "work" insofar as you placed your order and received your package without any problems. \nWe also tried to contact you to exchange with you, unfortunately without success. \We remain at your disposal.\nThe MonCoinSanté team
1/5
★☆☆☆☆
Order not collected address error
Acheteur Vérifié
Translated review
Answer from
Mon coin santé
Thank you for your testimonial. Indeed, you had not indicated the right city. Sincerely,The MonCoinSanté team
1/5
★☆☆☆☆
Very dissatisfied. You don't respect shipping and delivery times at all. \You have increased the order threshold for free shipping from €49 to €60!
Acheteur Vérifié
Translated review
Answer from
Mon coin santé
Hello Madam,\nThank you for your order and comment. As indicated on the product sheets and in the health questionnaire, Homeopathy orders can take an extra 24 to 48 hours, according to your order lead time. We apologize for this delay. \Regarding the threshold for free shipping, this isn’t the first time we’ve increased it. However, it remains at 50 â'¬ for retail outlets. This increase is due to the increase in postal rates. Like you, we wish they’d be cheaper!\nMarie de MonCoinSanté\n
1/5
★☆☆☆☆
I placed an order that was supposed to arrive within 48 hours but I haven't received anything, and this isn't the first time. A new payment system is proposed, but no information is given on how it works, what the customer has to do...
Acheteur Vérifié
Translated review
1/5
★☆☆☆☆
I cancelled my account with you but I see that you don't understand French. I DON'T WANT TO HAVE ANYTHING MORE TO DO WITH YOU, FORGET MY EMAIL ADDRESS OTHERWISE I'LL HAVE TO INFORM THE CNIL, IS THAT CLEAR OR NOT???
Acheteur Vérifié
Translated review
Answer from
Mon coin santé
Hello Madam,You have been unsubscribed, following your request, in time. You received an email from EKOMI following your order to evaluate our services. This is an automatic email that we could not prevent from being sent. Please accept our apologies for the inconvenience. \Best regards Denis Louvegnies
1/5
★☆☆☆☆
Lack of information on the site. It was not specified that homeopathy tubes are not single-dose. As a result, I ordered too many tubes. Of course, you can't return them because they're medicines. What's more, they don't reply to e-mails...
Acheteur Vérifié
Translated review
Answer from
Mon coin santé
Thank you for your comment. However, it is not correct.\nWe sell either granule tubes or dose tubes and this is clearly indicated in the very name of the product. Furthermore, we replied to your ticket on 14/10 at 16:39. We remain at your disposal.