/10
★★★★★
based on 7638 reviews published
★★★★★
based on 7638 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
Your site is very slow and doesn't load well. It's annoying and discouraging. Small cafeaux like echantilons like other signs would be welcome.
Acheteur Vérifié
Translated review
2
/5
★★☆☆☆
For my first order on this site placed on 18/09/2017 still not received to date 27/09/2017.No information (approximate date of shipment) provided for this one.Having other products to order I could have them attached to this one given the shipping time that would have saved me additional postage.Very disappointed by this first experience.
Acheteur Vérifié
Translated review
3
/5
★★★☆☆
Processing and shipping time far too long (48 hours to prepare an order and deliver it to the carrier).
Acheteur Vérifié
Translated review
3
/5
★★★☆☆
Delivery times too long
Acheteur Vérifié
Translated review
3
/5
★★★☆☆
I'm quite satisfied with the offer (despite being out of stock at times); very satisfied with the delivery: (content and speed) BUT A BIG PROBLEM WITH YOUR WEBSITE WORKING AT THE TIME OF ORDERING: last time I had to try 3 times, this time 4! What's really distressing is that the problem occurs at checkout when we've already entered our credit card details. And when we want to contact you, the e-mail doesn't go through! And there's often a PROBLEM AT THE PRODUCT SEARCH TIME too: if your system is to be believed, you don't have any of the products we're looking for, and we have to scroll through numerous pages to discover that you do in fact have what we're looking for. IN BRIEF: the time it takes to search and the potential risks at checkout are likely to become prohibitive and may prompt people to look elsewhere.\nHappy to have finally been able to share my problems.\nThanks
Acheteur Vérifié
Translated review
3
/5
★★★☆☆
Drug noted as available and not available not up to date
Acheteur Vérifié
Translated review
3
/5
★★★☆☆
Postage too expensive, but the site is great
Acheteur Vérifié
Translated review
3
/5
★★★☆☆
No more "relais colis" delivery, which is a shame because it's a good service.
Acheteur Vérifié
Translated review
3
/5
★★★☆☆
Disappointment in the sense that i placed an order on a friday morning, but it was only recorded on sunday. therefore, the shipment was delayed and outside the 48h timeframe promised... \net the tracking emails are not very systematic... i received the confirmation email after i had picked up the package... \nsinon, the products were as i had ordered and everything was in good condition.
Acheteur Vérifié
Translated review
Answer from Mon coin santé
Thank you for your comment. \nYou ordered on Friday and we can not ship packages on weekends. We therefore sent your package on Monday, less than 2 working days after your order, within the deadline (we also specify on the site that shipping times are not applicable on weekends). \nConcerning the emails relating to the order, thank you for having informed us, we will check the correct operation of the sendings.\nThanking you for your order and your constructive remarks we remain at your disposal.\nCordially, \nThe MonCoinSanté team
2
/5
★★☆☆☆
Your site sucks. Very difficult to navigate
Acheteur Vérifié
Translated review
2
/5
★★☆☆☆
Forgot a product!!!
Acheteur Vérifié
Translated review
3
/5
★★★☆☆
Not easy to order.
Acheteur Vérifié
Translated review
3
/5
★★★☆☆
Good impression during the telephone contact and very happy with the speed with which the product was sent (olivafix)) and also with the commercial gesture: extra tubes..and above all I use it with pleasure and in complete confidence with the certainty that I'm not poisoning myself with it! my best regards. ***\n
Acheteur Vérifié
Translated review
3
/5
★★★☆☆
Website badly done, very long. No products. No gifts.
Acheteur Vérifié
Translated review
3
/5
★★★☆☆
Fine, but shipping costs fluctuate from week to week... 5.90 euros for a tube at 4.50 euros.... that's a lot 🙁
Acheteur Vérifié
Translated review
2
/5
★★☆☆☆
An item marked in stock was in fact sold out, and there was another error in the preparation of the parcel (a small box for a large one paid for). I had to contact them and prove my good faith with a photo, and they made no commercial gesture. I wasn't even offered an exchange, just a refund for half the large box. That's just not serious.
Acheteur Vérifié
Translated review
3
/5
★★★☆☆
I made a reply to their email indicating the problem and no call from them nor email reply.
Acheteur Vérifié
Translated review
Answer from Mon coin santé
Thank you for your comment. \nWe are surprised because we did not receive your email. The colissimo tracking also indicates that you were delivered on time. \nWe are sorry for the inconvenience. In such a case please do not hesitate to call us, we are at your disposal.\nCordially, \nThe MonCoinSanté team
3
/5
★★★☆☆
Bonjour c'est un peu compliqué pour accéder au site et à trouver le code
Acheteur Vérifié
Translated review
2
/5
★★☆☆☆
Note: 2/5 because as far as I'm concerned, drugs are limited to 1 copy per order...
Acheteur Vérifié
Translated review
3
/5
★★★☆☆
I think it's a shame that some popular products are out of stock for so long, while others have seen substantial price rises. Ex: creme lavante BEBEBIAFINE out of stock for at least 4 months.\nPommade BEPANTHENE SENSICALM eczema strong price increase. Thank you for your interest in this request. Best regards, ***
Acheteur Vérifié
Translated review
2
/5
★★☆☆☆
I've been waiting for a reply since Sunday about a refund for undelivered products. A handwritten note on the invoice informs me of this shortage and announces a refund, and in my e-mail I asked what the method of refund was.
Acheteur Vérifié
Translated review
3
/5
★★★☆☆
Hello,Once again, I am disappointed with your service. The delivery time was too long. I had to call to find out why. Your reasons were acceptable, but not the lack of communication about the delay. You know how to contact us to make offers, and I believe that notifying us of a delay in delivery is very simple.
Acheteur Vérifié
Translated review
3
/5
★★★☆☆
Compliant products but delivery at a charge or Chronopost 15 kilometers away.\nFree Chronopost home delivery should be available above a certain threshold (30 euros?).
Acheteur Vérifié
Translated review
3
/5
★★★☆☆
Too bad we don't want to inform you about the restocking of certain products (unavailable for several months) / Prices could be a little lower.
Acheteur Vérifié
Translated review
3
/5
★★★☆☆
I was disappointed when I received my order, I had ordered 3 boxes of 210g of galactogil granules and I received 3 boxes of 24 sachets of galactogil lactation, it's not the same thing and it's not what I wanted.
Acheteur Vérifié
Translated review
3
/5
★★★☆☆
Very disappointed with the delivery, it was scheduled for the 18th and I was delivered on the 21st, this being due to a colissimo problem.
Acheteur Vérifié
Translated review
3
/5
★★★☆☆
Your website not easy to use under Windows \nBug for payment \nLack of information about why you can not order 3 boxes of ibuprofen for example \n
Acheteur Vérifié
Translated review
3
/5
★★★☆☆
-prices could be lower than in traditional stores-your site is not very practical, nor very fast
Acheteur Vérifié
Translated review
3
/5
★★★☆☆
The cėtaphil cream I ordered expires in September 2015; I am very disappointed because I will have to use it fėrimed since I have not finished the current one.it would be nice to know the expiry date before ordering.
Acheteur Vérifié
Translated review
3
/5
★★★☆☆
A mistake was made concerning a homeopathic tube of Arum maculatum 5CH. The tube should have been green, but the one I received was white!
Acheteur Vérifié
Translated review