/10
★★★★★
based on 7638 reviews published
★★★★★
based on 7638 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
Fast delivery but little choice in the list of merchants proposed for free delivery => difficulty parking and limited opening hours
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2
/5
★★☆☆☆
I'm sorry that the amount to be paid is different from the amount charged. In fact, I was charged for the shipping costs that were advertised as free for orders over €50. This is all the more abnormal, I repeat, as the total amount to be paid did not include shipping costs.
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Answer from Mon coin santé
Thank you for your order and comment. Indeed, it's normal. Postage is free for orders of €50 or more for delivery to a relay point. Home delivery is free from €60. This is indicated on the product sheet for each item.\nBien cordialement,\nMarie\n
3
/5
★★★☆☆
The website is sorely lacking in ease of navigation, especially the product search engine, which is neither clear nor easy to use. You really have to be motivated to look for your product. Otherwise, delivery is great.
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3
/5
★★★☆☆
I found the delivery time much too long !!!
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3
/5
★★★☆☆
It's a pity that for political reasons you stopped sending to Israel, the country where I live, once you sent me a parcel, the second time you refused, citing reasons that don't hold water. As for the people with whom I asked for advice, I can only thank them: trade and politics don't go together.
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Answer from Mon coin santé
Hello, \nYou are mistaken. We no longer ship to Israel, not for political reasons (??) but because of delivery reliability and customs problems. We've had to refund many customers who were unhappy not to receive their parcels, (which is normal not to be happy!) It's the same for other countries like Brazil where we no longer ship either.
3
/5
★★★☆☆
Delivery time too long
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3
/5
★★★☆☆
Fast delivery and products in accordance with my order. It is unfortunate, however, that having ordered the Ysomega product in a 30-capsule pack without realizing it, when I was expecting 60 capsules, I ended up paying more than I expected. A little advice when examining my order would have given me complete satisfaction.
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3
/5
★★★☆☆
Fast delivery.\nproblem with the type of shipment: initial choice not respected. the shipment costs chosen at the outset were not respected and I paid the maximum costs. but not being able to correct I still continued with my order.\nthese are only tens of cents but the procedure should be reviewed.
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2
/5
★★☆☆☆
I'm disappointed because it won't even hold an effervescent efferalgan because the box is too small.
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2
/5
★★☆☆☆
Out of 3 products ordered, an order preparation error on one of them. Product received not conforming to order. Mail left in mailbox with no reply to date.
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Answer from Mon coin santé
Hello, you're right, we didn't process your request in time. We have now taken the necessary steps to correct our error.
3
/5
★★★☆☆
Delivery a little too long, otherwise the site is practical and simple.Perfect for restocking, but not for emergency treatment. I would recommend it to my friends.
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3
/5
★★★☆☆
Good
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3
/5
★★★☆☆
***
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3
/5
★★★☆☆
Delay in delivery.
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2
/5
★★☆☆☆
Tj not collected my order am disappointed
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Answer from Mon coin santé
Hello,Thank you for your email. Your parcel was delivered on 16/06. We apologize for the delay. Please do not hesitate to contact us.
3
/5
★★★☆☆
The only problem was that my parcel was never deposited in my letterbox. I made a complaint and a very competent person was on the line. I have to receive my new parcel.
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3
/5
★★★☆☆
Preparation time too long.
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3
/5
★★★☆☆
After our first ISOMEGA order, the others were not followed up, I wonder if you received our e-mails!!!!
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2
/5
★★☆☆☆
I still haven't received my order after 72 hours
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3
/5
★★★☆☆
The deadline should have been 48-72 h was not validated because the drug instead of having stopped at these hours arrived only 4 days even more (from 26-02 to 07-03-14!!!!
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3
/5
★★★☆☆
Not much to say with only one order. However, there was one thing I didn't like, if you'll forgive me: when you visualize the product, it's not possible to find out what it does, how to take it, etc. There's only a general paragraph. There's only a general paragraph.\nSo, everything went well, and please continue not to impose anything in terms of e-mail, news, info etc... It makes me run away from unwanted things. Thank you, cordially ***
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3
/5
★★★☆☆
Not enough samples
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3
/5
★★★☆☆
Certain products are indicated as being unavailable without any indication of availability.
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2
/5
★★☆☆☆
I had asked for a shipment WITHOUT FOLLOW-UP ...by the POste !! ...And this was not respected : With Follow-up ....donc Avis de passage , et dplmt à la POste .....!! For 30 years, pharmacies have been preparing my orders by Tel , before picking them up .... So, I haven't found any advantage. \nIn the building, the letter carriers have access to the B A L , and drop the orders in. That's what I wanted ..... I'm very disappointed!
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Answer from Mon coin santé
Hello, we have a policy based on quality of service and do not offer untracked shipping on our site. You have therefore not been able to choose this type of shipment. \Best regards, The MonCoinSanté team
3
/5
★★★☆☆
Perfect order processing and preparation. Remote delivery
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2
/5
★★☆☆☆
Order placed on a Friday afternoon and received the following Friday. !!!!!! Delivery time much too long.
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Answer from Mon coin santé
You ordered on Friday evening, we shipped the package on Monday since the Post Office does not ship on weekends. The Post Office has delivered late and we are sorry. \Thank you for your feedback.
3
/5
★★★☆☆
Not enough choice. lacks a lot of products that would interest me.
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Answer from Mon coin santé
Please let us know what products you'd like to see on our site. We regularly update our catalog and would be delighted to add them.
3
/5
★★★☆☆
Delivery a little long and packages arrived a little crushed.
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2
/5
★★☆☆☆
Far too long: 8 days between order and delivery! (excluding weekends, of course...)
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Answer from Mon coin santé
Thank you for your order and testimonial. You're right, it's taking far too long. We shipped your order on time and the Post Office took more than 5 days to deliver! We remain at your disposal.
2
/5
★★☆☆☆
Hello,I placed my order on November 10, 9 days ago. To date, I have received neither merchandise nor any information emails concerning the progress of my order. On the other hand, I've received lots of advertising mails, including the 1st one for a Durex ad! Super! icing on the cake, my credit card is debited ... \ndonc yes I confirm; this site is mediocre and as soon as I have a little time I'll look into the problem legally because I do not like being scammed. cordially
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