/10
★★★★★
based on 1282 reviews published
★★★★★
based on 1282 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
The wrong bottle
Marie Rose P.
purchased on 21/02/2025
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1
/5
★☆☆☆☆
Ordered on Thursday, received on Tuesday although I needed it on Saturday and it had to arrive by Saturday at the latest. The order didn't leave your warehouse until Monday.
Thierry M.
purchased on 20/02/2025
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Answer from Mon Whisky
Hello,
We sincerely apologize for the delay in the delivery of your order. We fully understand your frustration, especially in needing your package sooner. Unfortunately, due to unforeseen circumstances, the shipment was delayed, resulting in a later-than-expected delivery.
We thank you for your understanding and look forward to satisfying you with your next order.
Yours faithfully
The Mon Whisky team
We sincerely apologize for the delay in the delivery of your order. We fully understand your frustration, especially in needing your package sooner. Unfortunately, due to unforeseen circumstances, the shipment was delayed, resulting in a later-than-expected delivery.
We thank you for your understanding and look forward to satisfying you with your next order.
Yours faithfully
The Mon Whisky team
1
/5
★☆☆☆☆
I'm not satisfied because I asked for d+1 delivery but the order arrived 7 days later.
Carmen R.
purchased on 06/12/2024
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1
/5
★☆☆☆☆
Hello, I have not received my complete order and I have had no response to my call on their answering machine..so very disappointed. Good day I wrote you this e-mail before our telephone exchanges. I am satisfied with your return and the way you took care of the problem and I recognize your reactivity. Thank you and I will continue to be your customer. Best regards.
Trogneux J.
purchased on 08/11/2024
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Answer from Mon Whisky
Hello again,I fully understand your disappointment and would like to apologize once again for this misunderstanding.Indeed, you contacted our service department this morning at 8am and again at 2pm, (as we had not yet been able to process your message due to the heavy workload after a long weekend). During our exchange, I confirmed that we would rectify the error concerning your order, and that the missing bottle would be shipped tomorrow, 13/11/24.We understand how frustrating it can be to receive an incomplete order, and we are sincerely sorry for this inconvenience, which does not reflect our service standards. However, I am a little surprised by your opinion, especially as the problem was taken care of and resolved the same day, and you showed great understanding during our telephone exchange.I wish you a very good day and remain at your disposal for any further questions.Cordially,Clémentine de Mon Whisky
1
/5
★☆☆☆☆
I am not satisfied I ordered a bottle of whiskey received cardboard damaged (85 euros) is for a collection I sent a message without response from them
Mme A.
purchased on 12/07/2024
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1
/5
★☆☆☆☆
I live in Belgium, and on December 17, 2023, I decided to order a last-minute Christmas present. I chose the Colissimo delivery service. After entering my address, when I finalized my order, it told me that for 11.90 euros, I'd be delivered in 2-3 days. On Thursday December 21, my parcel was supposed to arrive at my home, but Colissimo informed me that it could not be delivered due to an address problem and that it would be returned to sender. I contacted customer service and asked for a refund, as the delivery time had not been respected. I was then told that, according to the delivery conditions (available in the tab at the bottom of the site), Colissimo delivery for Belgium takes between 4 and 8 days. My first disappointment was to inform customer service of this inconsistency between the delivery terms and the time indicated when I confirmed my order, but I should have read the delivery terms and not trusted them. So I continue to wait. As of today, January 17, 2024, I still haven't received my order. After several exchanges with customer service, I understand that there has been a problem with my address (although the address I gave is correct) and that my parcel seems to have been mislaid. The last e-mail I received from them was dated January 9, when they explained that my parcel was apparently on its way back to their depot and that they would keep me informed as soon as they received it. I request a full refund (including delivery costs) for my order. Since then, I've had no further response. I think I've been patient and accommodating enough. I thought I was dealing with a serious merchant. I am extremely disappointed by their responsiveness and lack of proposed solutions. I understand that there can be delivery problems; this has already happened to me with other e-commerce sites, which have always found solutions. It's not up to the customer to suffer, and I find that deplorable. I therefore strongly advise against making any purchases from this site.
Lucie
purchased on 17/12/2023
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1
/5
★☆☆☆☆
I didn't receive my delivery.
Yuxin L.
purchased on 17/11/2023
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1
/5
★☆☆☆☆
What's the point of choosing a collection point, when in the end you drop the parcel off at the collection point of your choice? The one I chose is open on Sundays, not yours. Pick-up is now complicated.
Mike O.
purchased on 13/11/2022
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1
/5
★☆☆☆☆
I order a whisky and receive another version (not as good and not as expensive). So I send an email. Quick and polite reply. I have to send back the bottle I received by mistake and I get my money back. I also get 10% off my next order.... When you're out of stock, you don't send customers anything else. It's a mistake. I can't go anywhere. So I'm forced to keep the unwanted bottle. And to manage to find the right version elsewhere. I'm very disappointed.
Myriam B.
purchased on 16/04/2021
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1
/5
★☆☆☆☆
I placed an order to have it delivered to a relay point and collected by my brother in Clermont (birthday). Result: apparently they didn't manage to have it delivered to a relay point, and sent it back to the 87, all without telling my brother or me anything about it! I'm trying to get it sent by post to Clermont, or to get my money back, but I don't hold out much hope.
Mélodie
purchased on 28/11/2017
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Answer from Mon Whisky
Hello, we are sorry about this incident during the delivery of your order. The relay point refused the parcel presented by La Poste and it was returned to us. However, we don't understand your criticism of the after-sales service. You posted your review before contacting us to report the problem. You'll agree that it's difficult to find a solution when you don't know about it... Once we had received your e-mail, we dealt with the dispute the same day and reshipped a new parcel containing your order. Once again, we're sorry about this incident and understand your note. On the other hand, we find your comment about our after-sales service a little harsh, given the rapid handling of this malfunction. Sincerely, The MonWhisky.fr team
1
/5
★☆☆☆☆
Box of special edition was damaged. Not happy when you buy a bottle of 350!
Herman A.
purchased on 11/06/2017
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1
/5
★☆☆☆☆
I placed my order on July 08 for a birthday gift. It is now July 15, and the order has still not been given to the carrier!!! I am very dissatisfied!!! Why announce a delivery in 48 hours?
Sandoval
purchased on 15/07/2016
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Answer from Mon Whisky
Hello, As we explained to you by e-mail, your order has been dispatched on time. However, in view of the tracking, it would appear that the parcel has been mislaid or cannot be located by the carrier. We are very sorry about this situation and will immediately send a new Chronopost parcel to your addressee. Sincerely, The MonWhisky.fr team