/10
★★★★★
based on 1282 reviews published
★★★★★
based on 1282 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
You'd have to change carrier because with Colissimo, there's always a delay etc... In short, impractical and unreliable.
Jean-luc V.
purchased on 04/11/2024
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3
/5
★★★☆☆
Everything is OK, maybe a little long delivery time...
Jean-françois G.
purchased on 30/10/2023
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3
/5
★★★☆☆
Kommunikation und die Verfügbarkeit verkaufter Artikel ist verbesserungswürdig.
Tufee® -.
purchased on 29/06/2023
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Answer from Mon Whisky
Hello,Thank you for sharing your opinion with us. Please don't hesitate to tell us more by sending us an e-mail to [email protected]. Have a nice day,The monWhisky team
3
/5
★★★☆☆
Small problem to order with gift cardproblem of payment
Carole L.
purchased on 04/06/2023
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3
/5
★★★☆☆
The packaging of the whisky ordered is not identical to the delivery
Sasa S.
purchased on 04/05/2023
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Answer from Mon Whisky
Hello Sasa, Our customer service team will be in touch with you very soon! Sincerely yours,The monWhisky team
3
/5
★★★☆☆
Nothing to say about the prices and delivery times, the only problem I encountered was with the payment, I didn't manage to validate it on the day of subscription, I spent a long time going round and round for a request to accept the general terms and conditions without a box to tick (the highlighted link in the middle of the text sent me to the general terms and conditions without any possibility of acceptance). I managed to validate the next day, but it didn't work on the 1st try, the little acceptance box appeared after several attempts, and I was able to fill in the card references and complete the order. I saw on the internet that other people had had the same problem.
Guillevic
purchased on 11/04/2023
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Answer from Mon Whisky
Hello Hervé,Thank you for your feedback. I'll pass on your comment so that we can do what's necessary to improve this process. Nevertheless, we are delighted to note your satisfaction with the rest of your purchasing experience! See you soon on monWhisky,The monWhisky team
3
/5
★★★☆☆
The Whisky is excellent, however I had ordered it with the hope of having both glasses as indicated on the site! No, the glasses delivered are inelegant and will not complement my set. Too bad, update the site
Dj
purchased on 30/01/2023
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3
/5
★★★☆☆
I ordered a box. The box was well packed. Unfortunately a bottle broke. I can not offer the box because it is torn. A bit disappointed.
Agathe M.
purchased on 17/01/2023
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2
/5
★★☆☆☆
Hello, the bottle is perfect but the delivery is not! I asked for delivery at the post office a few hundred metres from my home and it was delivered to another town.
Christelle C.
purchased on 12/11/2022
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Answer from Mon Whisky
Dear customer,We sincerely apologize for the inconvenience. As exchanged by email, we have contacted our service provider Colissimo in order to understand the reason for this change of delivery and are waiting for a return from them. We have also reimbursed your postage costs to apologize for the inconvenience.We remain at your disposal for any further information.Sincerely,The Mon Whisky team
2
/5
★★☆☆☆
No loyalty program and chargeable delivery
Rodolphe
purchased on 10/10/2022
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Answer from Mon Whisky
Hello,We are sorry to hear that your experience on our site did not bring you complete satisfaction.after verification, you did benefit from a -10% discount (newsletter registration) and free shipping, since your order was over 90.we remain at your disposal for any further information. Yours sincerely,Clémentine Mon Whisky
3
/5
★★★☆☆
Fast delivery. Small problem I received the bottle without its box it was for a gift. They offered to send it to me separately but it was late in the dates to receive it before giving it as a gift. I was offered a discount voucher but never got it.
Virginie
purchased on 09/07/2022
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3
/5
★★★☆☆
One of the boxes is damaged
Sebastien L.
purchased on 12/05/2022
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3
/5
★★★☆☆
When I received my package, 1 of the 2 glasses inside was broken.
Maud D.
purchased on 15/12/2021
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3
/5
★★★☆☆
Excellent value for money, but too many products are out of stock. The result is a very attractive catalog, but only 3/4 of the products are available.
Franck B.
purchased on 27/05/2019
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3
/5
★★★☆☆
Many out-of-stock items to be checked for next timeBut fast delivery
Brigitte
purchased on 05/05/2019
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3
/5
★★★☆☆
Delivery was scheduled between 24 and 72 hours. It took place 6 days later.
Patin V.
purchased on 18/10/2018
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Answer from Mon Whisky
Hello and thank you for responding to our customer feedback request. Colissimo delivery usually takes between 48 and 72 hours after dispatch. Your package was dispatched on 15/10 and delivered on 18/10, i.e. in 72h. We are sincerely sorry for your dissatisfaction but in the 6 days, there were 2 weekend days. Sincerely, the MonWhisky.fr team.
3
/5
★★★☆☆
Delivery time not respected
Marion G.
purchased on 22/02/2018
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Answer from Mon Whisky
Hello, we are very sorry for the slight delay. The parcel was delivered in 72 hours instead of the maximum 48 hours announced. This delay is due to the snowy episode that some regions encountered and which greatly delayed road transport. Sincerely, the MonWhisky.fr team
3
/5
★★★☆☆
I have no complaints about the speed of delivery or the products themselves. However, the packaging of my last order left a lot to be desired. The two bottles were poorly protected individually (I almost broke one of them because it fell out from underneath the box), and the two boxes were placed in the delivery parcel without any padding..... Fortunately everything arrived intact. Best regards. Sébastien
Seb
purchased on 14/02/2018
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3
/5
★★★☆☆
I gave a bottle of Nikka Pure Malt Black whisky to my uncle for Christmas and he really appreciated it. The delivery was fast, the parcel was intact but inside, the box that contained the bottle was torn and dented in a way that could not be related to transport. A pity.
Victoria
purchased on 29/12/2017
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2
/5
★★☆☆☆
Bravo for the speed of delivery, but very bad mark for the price. Friends of mine found this candy for 35 at Monoprix, which is far from being a reference in terms of price. I'm emailing you a photo taken at Monoprix.
Robert M.
purchased on 25/12/2017
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3
/5
★★★☆☆
As the product has not yet been delivered, I am unable to respond to this survey.
François L.
purchased on 20/12/2017
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Answer from Mon Whisky
Hello,For your information, your order was delivered to your addressee on 20/12 within 48h.Cordially, The MonWhisk.fr team
3
/5
★★★☆☆
No problem with ordering and delivery, but the products are very expensive, for example: I ordered a Laphroaig 10 year old whisky for 41.00 euros from Carrefour and the memé was 27.90. I will never order from this site again.
Marie J.
purchased on 17/12/2017
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3
/5
★★★☆☆
Hello,The packaging, the service was correct, the product was compliant, but the shipping was an unacceptable error! When you request a billing address and a delivery address, the least you can do is be consistent! I asked for a delivery to "another address" and another "name" than mine, as a result, the package was delivered to the right address but to my name ........... total confusion with the sender, the post office, I almost ended up with a complaint on my back ... In the end it is better but not thanks to Monwhisky.fr. I do not think it is a bad box (Monwhisky.fr), but in the future be careful in your shipments!
Andy W.
purchased on 16/10/2017
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Answer from Mon Whisky
Hello, thank you for your comment but we don't understand it. We delivered to a different address but also to a different name than the billing address as requested on the order. As our shipping labels are automated, there is no possible confusion and, after checking with the Post Office, we have sent your parcel to the name and address requested. We are sincerely sorry for your dissatisfaction and suggest that you contact us to discuss the matter (we have left you a telephone message to this effect). Please do not hesitate to contact us again. Sincerely, the MonWhisky.fr team
3
/5
★★★☆☆
I did not receive my parcel within the requested 24 hours. The next day I was not available to receive the parcel, so I scheduled a pickup at a post office, and in the end it arrived at my house! Luckily my friend was there to pick it up. What's in the article, no worries thank you.
Alison
purchased on 18/06/2017
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Answer from Mon Whisky
Hello, we would like to remind you that we guarantee next-day Chronopost delivery for orders placed before 3:00 pm (preparation time required). You placed your order on 13/06 at 17:10, so it left the next day, i.e. 14/06, and was delivered on 15/06. We are sorry that you are disappointed with our service, but we have done everything possible to satisfy you. Sincerely, The MonWhisky.fr team
3
/5
★★★☆☆
But the box containing the bottle is in poor condition It's average for a gift
Isabelle F.
purchased on 26/03/2017
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Answer from Mon Whisky
Hello, we are sorry that the box arrived in bad condition despite all our precautions. It is true that the case on this bottle of Blanton's is just a very thin cardboard box. We have reported this to our supplier several times. If you would like us to send you a new case, please do not hesitate to contact us again. Sincerely, the MonWhisky.fr team
3
/5
★★★☆☆
A very good telephone reception, with a super after-sales service I am not disappointed with my purchase but disappointed with the delivery time not respected by the deliveryman. I pay an express delivery and receive my parcel the day after the expected reception after having called the site so that it sends me a new parcel.
David A.
purchased on 16/02/2017
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3
/5
★★★☆☆
My search was directed to a Balvenies Cuban selection and I ended up with a Balvenies caraibben. Impossible to make a claim 3 days before Christmas.
Sylvie V.
purchased on 26/12/2016
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Answer from Mon Whisky
We do not understand your comment. We only offer Balvenie 14 year old Caribbean Cask for sale. It says so clearly. The Balvenie Cuban Selection has not been available for some time now. We are sincerely sorry that you made a mistake with your order and would like to point out that a return of the product, if unsuitable, is perfectly possible. Sincerely, The MonWhisky.fr team
2
/5
★★☆☆☆
This review is the modified version of a previous review that the MonWhisky site asked TrustPilot to remove because I referred to a competitor site for one of the points of improvement. This review is completed following a response from MonWhisky, which apparently does not tolerate criticism (rating downgraded due to disagreement over the content of this response).Ordered 3 bottles of rum don papa 7 ans. Delivery time of 48/72h not respected, parcel delivered in 5 days. I confirm that I received an e-mail on Saturday 3 December at 10:09 confirming that my order had been taken into account with a delivery time of 48/72h with no restrictive mention; the parcel was delivered to the 83 courier center on 7 December but was not delivered to my home until 8 December.I also wanted to order 3 bottles of don papa 10 ans, but the site imposed a maximum of one bottle per order, obliging me to repeat the order several times and to pay the delivery costs each time. So I didn't order this delicious beverage from this site, but from another which didn't impose this constraint (MonWhisky objected to the competitor's name being published).
Denis G.
purchased on 14/12/2016
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Answer from Mon Whisky
We would like to thank you for your review, but would like to clarify a few points. Indeed, we have asked for your initial comment to be moderated as it referred to a competitor and this is contrary to Trustpilot's terms of use. Your order was placed on December 3 (a Saturday). It was dispatched on Monday December 5 (i.e. the first possible working day) and was delivered to you on Wednesday December 7. It was therefore delivered in 48 hours and not in 5 days as you say. Concerning the Don Papa 10 ans, we are indeed limiting the number of bottles per customer to one, as this is a limited-edition product that few sites are offering at the time of writing, and we felt it was important to be able to offer it to as many people as possible, especially at Christmas time. With that in mind, we wish you all the very best for the festive season. Sincerely, the MonWhisky.fr team
3
/5
★★★☆☆
Order placed on Sunday, delivery on Thursday still not done. I understand that we are coming up to Christmas time, but the deadlines are not respected.
Thomas R.
purchased on 15/12/2016
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Answer from Mon Whisky
Hello, following your order on Sunday 11/12, your parcel left the next day, i.e. Monday 12/12. According to the tracking system, the parcel will be delivered on 15/12. This slight delay is due to the Christmas period.
3
/5
★★★☆☆
The site is really well done.One drawback, on arrival, a glass was chipped and no piece in the package. Otherwise, I'm pleased with the delivery time and the quality of the product. Otherwise, I'm pleased with the delivery time and the packaging. Enjoy your shopping and tasting,
Pascal
purchased on 14/11/2016
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Answer from Mon Whisky
We are very sorry about this incident. As stipulated in the e-mail we sent you, we are sending you a new glass immediately. We hope to see you soon on MonWhisky.fr