/10
★★★★★
based on 4162 reviews published
★★★★★
based on 4162 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Delivery time and choice of pickup point not respected even though I paid specific delivery fees. Complaint made without follow-up or commercial gesture. These elements are important and have greatly contributed to my dissatisfaction.
Zahira H.
purchased on 08/12/2024
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Answer from MonCornerB
Hello Zahira, Thank you for taking the time to share your feedback on our site. Unfortunately, carriers are also subject to unforeseen events that we cannot control. Upon checking, it seems that your package was indeed received. We are once again sorry for the issue encountered. We are also available for any advice requests at [email protected]. Have a very nice day. The MCB team
1
/5
★☆☆☆☆
Very disappointed with customer service
Noella M.
purchased on 12/12/2024
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Answer from MonCornerB
Hello Noella, Thank you for taking the time to share your feedback on our site. As stated on our delivery page, the holiday period could lead to additional shipping delays. That is why your package was shipped the day after your order and not on the same day. We are once again sorry for the issue encountered and hope that you like the products. Have a very nice day. The MCB team
1
/5
★☆☆☆☆
Order not compliant! I was supposed to receive a product kit and despite the correct amount: NOTHING. My daughter the same! No worries, I'm changing shops because the kit is still offered.
Régine G.
purchased on 18/06/2024
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Answer from MonCornerB
Hello Régine, Thank you for your feedback. We are sincerely sorry that you were not satisfied with your order. The SUMMER offer was not included in your orders because your orders contained discounted products. We indicate all the conditions at the bottom of our offer page as well as in the newsletter dedicated to the offer. To leave you on a positive note, we had offered to add a Summer Bag to your next order. However, she declined this proposal. Have a nice day 🙂
1
/5
★☆☆☆☆
Laura G.
purchased on 18/06/2024
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Answer from MonCornerB
Hello Laura, Thank you for your feedback. We are sincerely sorry that you were not satisfied with your order. The SUMMER offer was not included in your orders because your orders contained discounted products. We state all the conditions at the bottom of our offer page as well as in the newsletter dedicated to the offer. To leave you on a positive note, we had offered to add a Summer Bag to your next order. However, you declined this offer. Please feel free to reach out with any questions. Have a great day 🙂
1
/5
★☆☆☆☆
Unfortunately, the service is not at a good level from a marketing perspective. I wasted my time, and for me, that's the most important.
Natallia J.
purchased on 26/01/2024
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Answer from MonCornerB
Hello Natallia, We are sincerely sorry again that you encountered an issue with your order. Although these errors are extremely rare, they can unfortunately happen, given the pace and number of daily orders shipped by our amazing preparers 🙂 We had suggested that you keep the received product so as not to waste your time. We apologize for the inconvenience caused and hope that this will not affect the trust you have in us. See you very soon!
1
/5
★☆☆☆☆
Customer service is quick to send the order when we request cancellation.
Nathalie L.
purchased on 18/08/2023
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Answer from MonCornerB
Hello, Thank you for taking the time to share your feedback. Orders placed on our e-shop are prepared and shipped by our service provider with a team of order preparers. This team does its best to send the orders within the allotted time. However, once an order has already been shipped, we unfortunately cannot proceed with its cancellation. We thank you for your understanding. Have a great day.
1
/5
★☆☆☆☆
I took the time to ask a question about the invisible sunscreen regarding black skin and I am very disappointed, it leaves a slight white film, certainly, but quite present. Given the price of the cream, it should have really been tested on black skin before responding to me! Because given the result, I doubt that the test was done on black skin. Impossible to use this cream on my face.
Acheteur Vérifié
purchased on 01/02/2023
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Answer from MonCornerB
Hello Carolle, We thank you for taking the time to share your feedback on our site! We are sorry that this product did not suit you. According to the Verified Reviews charter, we are unable to publish it as it does not concern your shopping experience on our site, namely navigation, shipping speed, product availability... We will therefore send you a request for feedback if you wish to adapt it so that we can publish it. Have a wonderful day!
1
/5
★☆☆☆☆
I did not receive the package, contrary to what is noted in the Colissimo tracking!
Acheteur Vérifié
purchased on 21/09/2022
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Answer from MonCornerB
Hello Isabelle, Thank you for your message and I sincerely apologize for this inconvenience. Would you be so kind as to write to us at [email protected]? We will find a solution 🙂 Have a great day!
1
/5
★☆☆☆☆
One star because you can't put zero. I ordered a makeup palette from the brand Lily Lolo and to my surprise, when taking the palette out of its cardboard packaging, the palette is dirty filled with all kinds of marks (foundation/makeup/fingerprints). Fortunately, the inside does not seem to have been opened. In any case, I bought a new product that should not have been unwrapped and even less dirty. This was the first and last time I used this site, I strongly advise against it.
Acheteur Vérifié
purchased on 22/08/2022
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Answer from MonCornerB
Hello Deborah, Thank you for taking the time to share your feedback on our site. We are sorry for the experience you had with this product. The products come from our suppliers and we prepare the orders with care. We have just sent you a message to better understand the situation and find a solution. Have a nice day.
1
/5
★☆☆☆☆
Product arrived broken, unusable... no stock so no new shipment
Acheteur Vérifié
purchased on 08/08/2022
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Answer from MonCornerB
Hello Celine, We thank you for taking the time to share your feedback on our site and are sorry that this product arrived to you in this condition. To compensate you, we have refunded you for this product. We remain at your disposal for any request. Have a very nice day!
1
/5
★☆☆☆☆
Error in the preparation of my order.
Acheteur Vérifié
purchased on 06/04/2022
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Answer from MonCornerB
Hello Sylvie, Thank you for your feedback and I am sincerely sorry for this inconvenience. We have resent your order and hope it will bring you complete satisfaction. Please do not hesitate to reach out if you have any questions, we are at your disposal. Have a nice day!
1
/5
★☆☆☆☆
No word even though I had planned one. Customs issue due to the absence of necessary indications from the seller.
Acheteur Vérifié
purchased on 17/10/2021
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Answer from MonCornerB
Hello Dan, Thank you for your feedback, your comments are very important to us in order to improve our service. We are sincerely sorry that your experience was not optimal and we are reporting the issues encountered to our logistics team so that this does not happen again. Please do not hesitate to contact our customer service if you encounter any issues with your order. We hope that the advent calendar was appreciated by its recipient and that its contents will bring them wonderful surprises for December. Have a great day!