/10
★★★★☆
based on 246 published reviews
★★★★☆
based on 246 published reviews
Latest negative customer reviews
1/5
★☆☆☆☆
You are a scammer
Mabrouka E.
purchased on 13/09/2024
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Answer from
My Color Lenses
Hello, we are sorry to hear that your experience did not live up to your expectations. We take all customer feedback very seriously and will do our utmost to rectify the situation and provide you with quality service in the future.
1/5
★☆☆☆☆
To be avoided The lenses were only worn for one evening. The next day my vision was all blurry and my eyes really, really hurt. Even eye washes or other tastes did nothing. Threw them out straight away, I'm really disappointed with this product and wouldn't recommend it to anyone.
Camille A.
purchased on 20/07/2024
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Answer from
My Color Lenses
Hello Camille, we're sorry to hear that our lenses didn't meet your expectations. We take your comment into account and will work to improve the quality of our products. Please do not hesitate to contact our customer service by e-mail: [email protected]. We hope to have the opportunity to satisfy you with a future order. Have a nice day.
1/5
★☆☆☆☆
Big problem with delivery 1st order that I never received I'm still waiting for a refund I had to place another order and open a PayPal dispute so that they could get back to me because customer service didn't respond I never had any feedback
Sabrina B.
purchased on 22/05/2024
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1/5
★☆☆☆☆
Low-end lenses, unnatural coloring.
Unhelpful customer service.
I will never order from them again.
Bernard-yves C.
purchased on 10/04/2024
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Answer from
My Color Lenses
Thank you for your feedback. Please do not hesitate to contact our customer service department to report any inconvenience so that we can find a solution. Team Obsession Paris
1/5
★☆☆☆☆
Order never received, no response to my email so it's clearly theft. I do not recommend
Malika B.
purchased on 04/03/2024
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1/5
★☆☆☆☆
I contacted customer services to tell them that I had an allergy to their lenses and I got the cold shoulder. These people have no respect for eye health and are completely inhuman, all they want is money, money, money.
Nolwenn K.
purchased on 14/12/2023
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1/5
★☆☆☆☆
Very disappointed, these lenses are not obsession paris, I took lenses mignoht perfection blue they have nothing to do with the one I took in Paris, this one are illiter of a star pattern on the lens making more fantasy than discreet lens, very disappointed, and especially misleading to say that it is obsession paris, it's been 4 years since I take these lenses in Paris they have nothing to do with that book, to flee because their advertising is misleading.
Youssef H.
purchased on 12/12/2023
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Answer from
My Color Lenses
Hello Youssef, please do not hesitate to contact our customer service department to report any inconvenience you are experiencing so that we can find a solution. Team Obsession Paris
1/5
★☆☆☆☆
Lenses that give the impression of having a strabismus! Horrible effect I sent an email to the service here is their answer: We take note of your complaint. I am very disappointed as I have been ordering from obsession paris for some years. I'm thinking of switching to other brands.
Acheteur Vérifié
purchased on 06/12/2022
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1/5
★☆☆☆☆
Very disappointed too thick for me I could not stand them
Acheteur Vérifié
purchased on 23/10/2022
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1/5
★☆☆☆☆
The look is blurred Are not comfortable at all I wasted my money for nothing I am not satisfied I do not recommend
Acheteur Vérifié
purchased on 02/08/2022
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1/5
★☆☆☆☆
Not at all pleasant in the eyes They hurt too much
Acheteur Vérifié
purchased on 31/07/2022
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1/5
★☆☆☆☆
I ordered and tested the obsession lenses in different colors jade ,biue ice ,green opaline,quartz ,diamond,and moonstone.the first lens I tested was the moonstone pair for 1 month.it was comfortable to wear and the color was not opaque but blended perfectly with my iris color.I recently purchased a pair of moonstone.the design of the lens is different and the effect is not as natural.The design of the lens is different and the effect is not as natural.Either the lenses are too dark for my iris or too light.I think these lenses are only suitable for dark eyes but unfortunately do not enhance light eyes.Concerning the uses of these lenses,I have only worn them a few times but never outdoors.My eyes have a hard time with them maybe because of the material used.
Acheteur Vérifié
purchased on 13/07/2022
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1/5
★☆☆☆☆
Lenses that I never received and no response from customer service!!!! I am very disappointed
Acheteur Vérifié
purchased on 28/06/2022
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1/5
★☆☆☆☆
Twice-damaged lenses, raised eye risk, mediocre customer service. In principle, it's at least a question of taking the consumer's opinion into account, of asking the basic formulas of politeness of the return you make to him, neither one nor the other, you're shipped, you're almost disturbing!
Acheteur Vérifié
purchased on 30/05/2022
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1/5
★☆☆☆☆
I ordered a pair that didn't fit me and they didn't offer me anything in exchange, just told me that the lantiella was smaller than your eye.
Acheteur Vérifié
purchased on 31/01/2022
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Answer from
My Color Lenses
Hello, thank you for your feedback. We're sorry your experience did not meet your expectations. Team Obsession Paris
1/5
★☆☆☆☆
Correct site, fast shipping. Too bad the lenses are ugly and unnatural.
Acheteur Vérifié
purchased on 24/01/2022
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Answer from
My Color Lenses
Thank you for your feedback. We're sorry you didn't find any lenses that matched your needs. Team Obsession Paris
1/5
★☆☆☆☆
The color doesn't match the description at all, much too light. Very disappointed
Acheteur Vérifié
purchased on 28/01/2022
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Answer from
My Color Lenses
Hello Please do not hesitate to contact us for personal advice. I invite you to contact customer service to express your disappointment. I'm sorry to hear that your experience has been frustrating, but I really appreciate you bringing this issue to our attention.
1/5
★☆☆☆☆
Very, very disappointed with the way the lenses look. Absolutely not the same as in the photos or YouTube videos. They don't look natural.
Acheteur Vérifié
purchased on 12/01/2022
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Answer from
My Color Lenses
Hello Thank you for taking the time to give us your opinion on our products. However, the tints of the lenses have not changed at all, but there are many criteria to be taken into account in the rendering of the lenses, such as light, hair color and the clothes you wear. From one person to another, the rendering can be different. Don't hesitate to contact us for personalized advice. Team Obsession Paris
1/5
★☆☆☆☆
I love your brand but this time I'm disappointed because I received my order but without the box to keep the lenses or the case or the clip, I received only the lenses.
Acheteur Vérifié
purchased on 08/01/2022
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Answer from
My Color Lenses
Hello Thank you for your feedback. We are sorry for the inconvenience. Please do not hesitate to contact customer service so that they can send you the missing clip and case. Team Obsession Paris
1/5
★☆☆☆☆
I ordered over 64.79 euros worth of contact lenses, and I never received the order even though I chose insured shipping. Customer service aura vision does not answer my messages in which I just ask how they proceed in this kind of case. In short, I wouldn't recommend this store, because the products aren't true to life, and the service agents are far from customer-oriented and condescending: as long as they've got their money, customers just have to figure out what to do next.
Acheteur Vérifié
purchased on 15/12/2021
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Answer from
My Color Lenses
Hello We are sorry for the problem encountered, our customer service remains at your disposal by phone or email. However, if you have never received your order, I do not understand how you can give an opinion on our products. Team Obsession Paris
1/5
★☆☆☆☆
To date I have not received my order!
I've been waiting 15 days! I'd like to know where my order is, please!
Acheteur Vérifié
purchased on 11/12/2021
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Answer from
My Color Lenses
Hello We are sorry to read that you have been waiting for your order for 15 days. However it is not here that you must write to us in case of problem but by email or by telephone to 04 22 10 83 12 so that we carry out a research to see where is your order. We reply to emails within 24 hours. Team Obsession Paris
1/5
★☆☆☆☆
I have been ordering regularly from this site for three years now. I received a "torn" lens on delivery for which I took a photo the same day when I opened the parcel.
I sent an e-mail to the after-sales service, which refused to accept the claim because I had the same problem in 2019. I'm not exactly 30 euros short of the mark, but I'm rather suspicious of the way a brand's after-sales service handles a claim. I just find it totally unprofessional and scandalous. You're losing a customer with three years' seniority over a 30-euro issue. I think that's ridiculous. I wish you all the best for the future. Sincerely
Acheteur Vérifié
purchased on 17/12/2021
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Answer from
My Color Lenses
Hello Thank you for your feedback. We're sorry to hear about the problem you encountered with our products. Please do not hesitate to contact us on 04 22 10 83 12 to find a solution. Team Obsession Paris
1/5
★☆☆☆☆
The color shown does not match the actual color
Acheteur Vérifié
purchased on 12/12/2021
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Answer from
My Color Lenses
Hello Do not hesitate to send an email to customer service, if a mistake has been made, they will send you back a pair of lenses. See you soon Team Obsession Paris