/10
★★★★☆
based on 268 reviews published
★★★★☆
based on 268 reviews published
Latest neutral customer reviews
2
/5
★★☆☆☆
It's not the same colors as on the photos. Plus I can't stand it even though I'm used to wearing it.
Elodie P.
purchased on 15/12/2024
Translated review
Answer from My Color Lenses
Hello,
Thank you for your feedback. We'd like to reassure you that the photos on our site come from real professional photo shoots, which gives you the most accurate idea possible of how the lenses will look. However, it's true that colors may vary slightly depending on natural light, the color of your eyes, your hair, your skin tone...
As for discomfort, this can sometimes happen, even for regular wearers. We advise you to check that your lenses have been properly handled and moisturized before fitting. If you need any further assistance or advice, please do not hesitate to contact our customer service team, who will be delighted to help you find a solution.
We look forward to hearing from you.
Team Obsession Paris
Thank you for your feedback. We'd like to reassure you that the photos on our site come from real professional photo shoots, which gives you the most accurate idea possible of how the lenses will look. However, it's true that colors may vary slightly depending on natural light, the color of your eyes, your hair, your skin tone...
As for discomfort, this can sometimes happen, even for regular wearers. We advise you to check that your lenses have been properly handled and moisturized before fitting. If you need any further assistance or advice, please do not hesitate to contact our customer service team, who will be delighted to help you find a solution.
We look forward to hearing from you.
Team Obsession Paris
2
/5
★★☆☆☆
The lens does not cover the entire pupil
Sonia D.
purchased on 28/09/2024
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Answer from My Color Lenses
Hello Sonia, thank you for your review. We're sorry you weren't completely satisfied with our product. We take your comment into account and are constantly striving to improve the quality of our lenses to meet our customers' expectations. Please do not hesitate to contact our customer service department at the following e-mail address: [email protected]
2
/5
★★☆☆☆
I received faulty lenses and received no response. I am very disappointed.
Elisabeth A.
purchased on 19/09/2024
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Answer from My Color Lenses
Dear Elisabeth, thank you for sharing your experience with us. We take this incident very seriously and invite you to contact us directly so that we can find a solution to your situation. We look forward to regaining your trust and providing you with impeccable service in the future.
3
/5
★★★☆☆
Lenses far too light, unnatural effect
Virginie J.
purchased on 11/09/2024
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Answer from My Color Lenses
Hello Virginie J., Thank you for your review. We are sorry that the color of the lenses does not suit you. We understand the importance of a natural effect and will pass on your feedback to our team. Please do not hesitate to contact our customer service department to explore other options suited to your needs.
2
/5
★★☆☆☆
Non-existent customer service. Unheard of. Several emails sent, no return.
Nezha H.
purchased on 17/07/2024
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Answer from My Color Lenses
Hello Nezha, thank you for your review. We're sorry you had problems with our customer service. We will take your comment into account to improve our services in the future. Thank you for your feedback. Sincerely, Obsession Paris.
3
/5
★★★☆☆
Order handling and delivery slower than usual. Lens solution received without packaging or cases, which are normally supplied.
Saïda O.
purchased on 13/07/2024
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3
/5
★★★☆☆
I had requested information about coloured corrective lenses by e-mail, but received no reply, disappointed.
Marie Thérèse P.
purchased on 03/07/2024
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2
/5
★★☆☆☆
Hello I ordered cinnamon colored lenses and I received green lenses very disappointed with the color I think they were mistaken this is not possible. Thank you
Monica P.
purchased on 30/06/2024
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2
/5
★★☆☆☆
I still haven't received anything. I paid for delivery in 6 days and now it's been 15 days.
Valérie M.
purchased on 08/02/2024
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Answer from My Color Lenses
Hello Valérie, please contact our customer service to report this problem. Team Obsession Paris
3
/5
★★★☆☆
There are several illustrations on the types of lenses, but the images do not conform to the reality of the lens or not detailed enough to judge before making an order.
Yann Arnaud D.
purchased on 11/12/2023
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Answer from My Color Lenses
Hello, thank you for your feedback. Please do not hesitate to contact our customer service department to report any inconvenience so that we can find a solution. Team Obsession Paris
2
/5
★★☆☆☆
I'm disappointed I didn't receive my order? AND THEY ASK ME TO PAY THE SHIPPING COSTS TO SEND BACK THE COLLIS IT'S ABSURD !!!
Omayma T.
purchased on 28/11/2023
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3
/5
★★★☆☆
Fast service and nice packaging, but the quality isn't up to scratch for my first purchase on this site, the lenses are thin and very flexible which is an advantage but they move around a lot in the eye, lack of comfort, maybe linked to the choice of color? I don't know but I couldn't wear them for long, too bad.
Acheteur Vérifié
purchased on 18/12/2022
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Answer from My Color Lenses
Hello Audryll, thank you for your feedback. Please do not hesitate to contact our customer service department to report any inconvenience so that we can find a solution. Team Obsession Paris
2
/5
★★☆☆☆
Lenses give an unnatural look, moving every time you blink.
Acheteur Vérifié
purchased on 12/12/2022
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3
/5
★★★☆☆
It's a real shame that these lenses don't have a contour, as their diameter is quite large - good for people with large irises.
Acheteur Vérifié
purchased on 28/11/2022
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2
/5
★★☆☆☆
Contact lenses don't look natural. What's more, they're uncomfortable. Buy from a brand that knows what it's doing.
Acheteur Vérifié
purchased on 14/08/2022
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3
/5
★★★☆☆
. property
Acheteur Vérifié
purchased on 30/07/2022
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3
/5
★★★☆☆
I sent you a message as soon as I received them (no reply) the lenses are not identical çà gives a very disappointing effect. It's a pity because they're very comfortable but I can't see myself going out with them.
Acheteur Vérifié
purchased on 15/07/2022
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3
/5
★★★☆☆
Delivery arrived on schedule
Acheteur Vérifié
purchased on 18/04/2022
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2
/5
★★☆☆☆
Lenses seduction honey nothing to say but the other lens I received the wrong correction 3.50 instead of 3 so unusable, despite my exchange by mail no return to date
Acheteur Vérifié
purchased on 26/01/2022
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Answer from My Color Lenses
Hello Seval Thank you for taking the time to give us your opinion. Please contact customer service on 04 22 10 83 12 so that we can rectify our error. We certainly didn't receive your email as customer service always responds to emails. Team Obsession Paris
3
/5
★★★☆☆
I ordered the emerald green and received the normal green. As a result, the color is too light for my brown complexion. Nevertheless, the lens really looks natural. Even if it doesn't look too bad on me, it's not believable since it makes me look like a black-haired mixed-race Afro with Caucasian eyes.
Acheteur Vérifié
purchased on 03/12/2021
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Answer from My Color Lenses
Hello Please send an e-mail to customer service with a photo of the lenses you received. If we have made a mistake in your order, we will send you back the right pair of lenses. For people with dark complexions, we often recommend staying with the same color tint to subtly lighten your eye color, rather than changing it. If you'd like some advice, please call us on 04 22 10 83 12. See you soon Team Obsession Paris
3
/5
★★★☆☆
The site is good it is readable and well detailed, the only flaw is that the people who read the emails are not courteous there is no hello nothing any politeness .
Acheteur Vérifié
purchased on 25/11/2021
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Answer from My Color Lenses
Hello We are sorry for the problem encountered. Our answers are always clear, fast and courteous. Please do not hesitate to contact us if you encounter any problems. Cdt Obsession Paris