/10
★★★★★
based on 810 published reviews
★★★★★
based on 810 published reviews
Latest negative customer reviews
1/5
★☆☆☆☆
The parcel arrived damaged and some of the products had leaked. So I ended up with 2 less liquid products.
Geraldine D.
purchased on 20/03/2024
Translated review
Answer from
NC BEAUTY PRO
Hello Madam, further to your message, I can't find an open complaint in your name on this subject. Did you raise the problem by e-mail?
We look forward to hearing from you. Best regards.
We look forward to hearing from you. Best regards.
1/5
★☆☆☆☆
They made a mistake in my order and are not responding to my email.
Acheteur Vérifié
purchased on 17/07/2022
Translated review
Answer from
NC BEAUTY PRO
It's perfectly normal! Have a great day!
1/5
★☆☆☆☆
Long delivery
Verified Buyer
purchased on 02/02/2022
Answer from
NC BEAUTY PRO
Bonjour Madame, Votre commande passée le 2 février à 22H41 a été expédiée le 3 février et vous l'avez retirée le 5 février. Le délai des 48H en Colissimo est donc entièrement respecté. Si vous souhaitiez une livraison plus rapide, vous auriez pu choisi le Chronopost avant 13H. Restant à votre disposition. Cordialement
1/5
★☆☆☆☆
Really very bad order placed on 16/01/22 and we are 24 /01/22 while it must be delivered to me under 24 always and in date of 22 I made you a corresponce all that I received like reponse what you expedier the parcel god thank it is against signature therefore logically you should have a notice of reception that the parcel was soon delivered but it is not and no member of your staff have with the current. then for me. it will be null service
Acheteur Vérifié
purchased on 16/01/2022
Translated review
Answer from
NC BEAUTY PRO
Dear Madam, We acknowledge receipt of your message. Your order was placed on January 16, 2022 and your package was picked up by the post office on January 17, 2022 and is currently on its way. It should be delivered tomorrow. We sincerely apologize for the delay in delivery, which is not our responsibility but that of the post office. I hope you will be completely satisfied with your order as soon as you receive your parcel, and wish you a pleasant end of day. Sincerely
1/5
★☆☆☆☆
Unreliable article site
Acheteur Vérifié
purchased on 01/12/2021
Translated review
Answer from
NC BEAUTY PRO
Dear Madam, We are very sorry that you have a negative review on our website. Your order was dispatched and received on time. One product did not meet your expectations and we resent you another free of charge, letting you keep the first... We remain at your entire disposal. Yours sincerely
1/5
★☆☆☆☆
To this day I have received nothing !!!!!
Acheteur Vérifié
purchased on 20/10/2021
Translated review
Answer from
NC BEAUTY PRO
Hello Madam, We are very sorry that you have not yet received your parcel. Although it was dispatched on the same day as your order, it is currently in transit on the Colissimo La Poste network. You should receive it shortly, but if this is not the case, please do not hesitate to contact us directly by telephone or e-mail. We remain at your disposal. Sincerely