/10
★★★★★
based on 810 published reviews
★★★★★
based on 810 published reviews
Latest neutral customer reviews
3/5
★★★☆☆
Good quality product
Cecile F.
purchased on 03/03/2024
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2/5
★★☆☆☆
I did not receive the order in the right relay point
Catherine W.
purchased on 19/02/2024
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Answer from
NC BEAUTY PRO
Dear Customer, I am sorry to hear that you have encountered difficulties with the receipt of your parcel and I understand your disappointment in this matter. As NC Beauty Po, we strive to provide a reliable delivery service, however, we are not responsible for any changes in relay points made by La Poste. We understand your frustration and would like to assure you that we are doing our best to resolve this issue with our delivery partner. We sincerely hope that despite this inconvenience, you will be satisfied with your purchase and that our products will meet your expectations. If you have any further questions or concerns, please do not hesitate to contact us directly. We're here to help. Sincerely, Marina NC Beauty Po
3/5
★★★☆☆
1st order and I found it a pity that the delivery time was not respected.
Stephanie L.
purchased on 18/12/2023
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3/5
★★★☆☆
I received my order. But I did not receive the "Primer Acid 2 Soft Gel Tips 15ml Victoria Vynn".
Léa L.
purchased on 11/12/2023
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Answer from
NC BEAUTY PRO
Dear Madam, Thank you for sharing your concerns regarding your recent order. After a careful review of your file by our shipping department, we have verified and confirmed that all items in your order were included in the package. The total weight of the package sent corresponds to the sum of the products ordered plus packaging. To better understand the situation, could you please confirm whether the parcel has been received open or damaged in any way? This information will help us resolve any potential problems and ensure your satisfaction. We remain at your disposal should you have any further questions or concerns. We look forward to your return and wish you a pleasant day. Best regards,
2/5
★★☆☆☆
I find the shipping costs and taxes too high for the number of products ordered, that said, the package was very well packaged and fast I do not recommend.
Jacqueline M.
purchased on 01/12/2023
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Answer from
NC BEAUTY PRO
Hello, Thank you for taking the time to share your thoughts about your experience with NC Beauty Pro. We are delighted to hear that your package was well packaged and delivered promptly. However, we understand your concern regarding shipping costs and taxes. We would like to clarify that for your order, the delivery option chosen was Chronopost, our fastest but most expensive service. For future orders, we suggest you opt for Colissimo, which offers free delivery from €80 and remains a reliable and efficient option. As far as taxes are concerned, we would like to inform you that the VAT applied is a legal rate set at 20% for all purchases in France. Unfortunately, as a retailer, we cannot change this rate. This tax is imposed by law and applies uniformly to all products and services. We hope this information sheds some light on the reasons behind delivery and tax costs. We remain at your disposal for any further questions and sincerely hope that you will consider ordering from NC Beauty Pro again. Sincerely, The NC Beauty Pro Team
3/5
★★★☆☆
Ras.
Cecile G.
purchased on 17/10/2023
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2/5
★★☆☆☆
Deadline respected and product packaging as described, but the sizes of the American capsules don't make any sense The medium almond is perfect, 25mm long The short almond is 24mm, so it's as if I had 2x mediums The short square is 16mm, so it's more like an XS Too bad, I liked the quality of the capsules and the matte finish, but I couldn't recommend it, too many inconsistencies in the sizes.
Annabelle V.
purchased on 10/09/2023
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Answer from
NC BEAUTY PRO
Dear Annabelle, First of all, thank you very much for taking the time to share your impressions of your order. Your feedback is invaluable as it enables us to improve. We're delighted to hear that you were satisfied with the timeliness and quality of our packaging. However, we regret that our capsule sizes did not meet your expectations. We'd like to clarify a few points about our capsule sizes. Due to the different shapes of the capsules, the length cannot be strictly identical for all of them. For example, an almond-shaped capsule, which is rounded on the sides, requires a certain length to properly represent this shape. So it can't be as short as a square capsule, which by its very nature can be more compact. We understand your disappointment and sincerely apologize for the confusion. We take note of your comment and will work to improve communication on our capsule sizes to avoid any misunderstandings in the future. If you wish, please do not hesitate to contact us directly. We'd be delighted to discuss your specific requirements and find a solution that works for you. Our main objective is your satisfaction. Thank you for your confidence, and we hope that despite this inconvenience, you will give us another chance in the future. Sincerely, Marina NC Beauty Customer Service
3/5
★★★☆☆
Parcel received three days after the delivery date announced, a little annoying when you are a professional ... otherwise RAS
Charlène F.
purchased on 16/08/2023
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2/5
★★☆☆☆
Disappointed, one color is not what I expected. I ordered turquoise blue and received green.
Stéphanie D.
purchased on 26/01/2023
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Answer from
NC BEAUTY PRO
Hello Madam, we are very sorry that you are disappointed by this product. Indeed, we have compared what we have in stock with the visual on the Internet and there is a slight difference. We have already modified the photo on our website. Regarding the resolution of your complaint, we will take the liberty of contacting you by e-mail. We hope you are satisfied with our sales service. Yours sincerely
3/5
★★★☆☆
Too long a wait for delivery
Acheteur Vérifié
purchased on 20/08/2022
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3/5
★★★☆☆
Quite a classic site in itself, fast delivery, I'll wait to use it before giving my opinion on the product...
Acheteur Vérifié
purchased on 26/07/2022
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3/5
★★★☆☆
No real opinion at the moment as I received a faulty product.
Acheteur Vérifié
purchased on 02/05/2022
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3/5
★★★☆☆
When I picked up my parcel, it was open and the packaging had been ripped off.
Acheteur Vérifié
purchased on 28/03/2022
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3/5
★★★☆☆
Took a while to arrive, order lost but sent me one straight back.
Tracking is inconvenient.
Acheteur Vérifié
purchased on 11/01/2022
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3/5
★★★☆☆
Much too expensive for the quality
Acheteur Vérifié
purchased on 07/12/2021
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2/5
★★☆☆☆
I put this note because the deliveryman deposited my parcel on my dustbin.
Acheteur Vérifié
purchased on 25/08/2020
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Answer from
NC BEAUTY PRO
Hello Madam, We are very sorry that the deliveryman from La Poste was able to put your parcel on your dustbin. However, this notice does not correspond to our site but to the delivery and we cannot be held responsible for this. Hoping that you are satisfied with your purchase. Yours faithfully