/10
★★★★★
based on 886 published reviews
★★★★★
based on 886 published reviews
Latest customer reviews
5/5
★★★★★
Acheteur Vérifié
purchased on 11/01/2023
Translated review
5/5
★★★★★
Acheteur Vérifié
purchased on 15/01/2023
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4/5
★★★★☆
Very pretty yukata
Acheteur Vérifié
purchased on 14/01/2023
Translated review
5/5
★★★★★
Contact (e-mail exchange) with customer service. The items ordered are carefully packaged to avoid breakage. The products correspond perfectly to the visual and description on the site. Japanese products are very well made. The origin of the products is specified.
Acheteur Vérifié
purchased on 11/01/2023
Translated review
5/5
★★★★★
Acheteur Vérifié
purchased on 11/01/2023
Translated review
5/5
★★★★★
Acheteur Vérifié
purchased on 09/01/2023
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5/5
★★★★★
Good choice, fast delivery
Acheteur Vérifié
purchased on 08/01/2023
Translated review
2/5
★★☆☆☆
If the item arrives with a manufacturing defect, the after-sales service considers that this is linked to the handcrafted nature of the object. The customer is responsible for return shipping costs. The positioning in customer relations is aggressive and in bad faith. I'd like to point out that I've been a regular customer for several years, and that I found the delivery times and product quality very satisfactory. My experience with customer service has been very negative and the bad faith, in addition to the poor reception of customer service has broken the trust I had in this provider. One item arrived with a defect, lacking paint around the edge of the plate. This was in no way a hazard related to the handcrafted nature of the product, unless you accept that a partially painted wall is related to the handcrafted nature of the product. Despite convincing photos, the after-sales service denies the problem, blaming the artisanal aspect. The current manager is riding the wave of positive comments, but these should change soon, as I'm sure I'm not the only one paying the price for this policy.
Pascaline M.
purchased on 14/01/2023
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5/5
★★★★★
Fast and careful shipping, product as described, perfect!
Acheteur Vérifié
purchased on 20/12/2022
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5/5
★★★★★
Product and delivery as advertised
Acheteur Vérifié
purchased on 03/01/2023
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5/5
★★★★★
Acheteur Vérifié
purchased on 03/01/2023
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5/5
★★★★★
Acheteur Vérifié
purchased on 03/01/2023
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5/5
★★★★★
Acheteur Vérifié
purchased on 30/12/2022
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5/5
★★★★★
Fast shipping, quality merchandise
Acheteur Vérifié
purchased on 23/12/2022
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5/5
★★★★★
Acheteur Vérifié
purchased on 30/12/2022
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5/5
★★★★★
Acheteur Vérifié
purchased on 29/12/2022
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5/5
★★★★★
Acheteur Vérifié
purchased on 13/12/2022
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5/5
★★★★★
Acheteur Vérifié
purchased on 22/12/2022
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5/5
★★★★★
Fast and timely delivery - my beautiful gift arrived in time to find its place under the tree!
Charles V.
purchased on 17/12/2022
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5/5
★★★★★
Perfect
Annie B.
purchased on 18/12/2022
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5/5
★★★★★
Acheteur Vérifié
purchased on 16/12/2022
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2/5
★★☆☆☆
Acheteur Vérifié
purchased on 17/12/2022
Translated review
5/5
★★★★★
Acheteur Vérifié
purchased on 17/12/2022
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4/5
★★★★☆
Acheteur Vérifié
purchased on 16/12/2022
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5/5
★★★★★
Acheteur Vérifié
purchased on 17/12/2022
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5/5
★★★★★
Fast delivery despite Christmas period
Acheteur Vérifié
purchased on 15/12/2022
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5/5
★★★★★
FAST SHIPPING ++ Quality packaging, true to description
Acheteur Vérifié
purchased on 15/12/2022
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5/5
★★★★★
Acheteur Vérifié
purchased on 13/12/2022
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5/5
★★★★★
Acheteur Vérifié
purchased on 14/12/2022
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4/5
★★★★☆
Acheteur Vérifié
purchased on 13/12/2022
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