/10
★★★★★
based on 886 published reviews
★★★★★
based on 886 published reviews
Latest negative customer reviews
1/5
★☆☆☆☆
Very poor-quality fabric that tore at the seams when delicately hand-washed!
Irene M.
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Answer from
Nippon & co
Hello, We are very sorry to hear that you have encountered a problem with the quality of the fabric. This kind of situation does not reflect the quality standards we wish to offer our customers, but it is true that some of our fabrics are very fragile.
1/5
★☆☆☆☆
Payment by card does not work.
Barthelemy A.
purchased on 13/06/2024
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1/5
★☆☆☆☆
Shipping address errormalgre my call Missed birthday gift
René L.
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Answer from
Nippon & co
Hello, as our telephone opening hours are fairly limited (we're only open until 4pm and not at weekends), it would have been preferable to send us an e-mail if you hadn't received a telephone response.
1/5
★☆☆☆☆
Sending the item ordered and not a completely different item obliging me to recommend the item not received.
Bernadette V.
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1/5
★☆☆☆☆
The kettle arrived without a filter and despite my complaint, the solution they offered me was to return it. Of course the shipping costs were paid by me. In addition, in the same order I bought a case whose dimensions were half of what was specified on the web. I felt cheated. Lousy customer service.
Covadonga M.
purchased on 25/02/2023
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1/5
★☆☆☆☆
Acheteur Vérifié
purchased on 23/06/2022
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1/5
★☆☆☆☆
Fast delivery Unfortunately the wrong
Andreas K.
purchased on 02/03/2022
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1/5
★☆☆☆☆
Package never arrived. Refusal of refund
Acheteur Vérifié
purchased on 16/01/2022
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Answer from
Nippon & co
Hello, the parcel was considered to have been delivered to your letterbox by the post office. After an appeal to the delivery service and lengthy email exchanges, you also informed me that another parcel had disappeared from your letterbox. There must therefore be a problem in your place of residence. To avoid this kind of problem, I've advised you to have your parcel delivered to a "point relais" or post office for your next order. Please understand that theft is not our responsibility. Best regards
1/5
★☆☆☆☆
Order placed November 29, shipped December 1 never arrived. Waiting for response or refund from seller
Albino F.
purchased on 26/11/2021
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Answer from
Nippon & co
Bonjour, je vois que le colis a été remboursé. Nous nous excusons pour ces incidents postaux. Bien à vous
1/5
★☆☆☆☆
I had ordered a 25 cm Japanese plate. I got a 20cm plate. With a manufacturing defect.
Tan N.
purchased on 14/10/2021
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Answer from
Nippon & co
Salve,
Siamo spiacenti per questo inconveniente. Si prega di notare che si dispone di un periodo di 14 giorni dopo la ricezione per restituire gli articoli che si desidera notificando il nostro servizio clienti in anticipo. Sinceramente
Siamo spiacenti per questo inconveniente. Si prega di notare che si dispone di un periodo di 14 giorni dopo la ricezione per restituire gli articoli che si desidera notificando il nostro servizio clienti in anticipo. Sinceramente