/10
★★★★★
based on 970 reviews published
★★★★★
based on 970 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
As the return period was very short, I was unable to return the shoes because I was only able to offer them this week and they don't fit, so they won't be used and I've lost 42 euros. Very disappointed, and it's a shame because I would have liked some items on your site, but as a result, I won't be recommending them.
Ginette C.
purchased on 18/12/2024
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Answer from Nippon & co
We are sorry to hear that the shoes did not fit and that the return time did not allow for an exchange or refund. Exceptionally, as this is a gift, we will accept a return at your expense, in accordance with the conditions indicated on our website.
Simply return the shoes in their original packaging, including your contact details and order number. Here is our postal address:
FAMD SARL
105 rue Saint Gaud
50400 Granville
France
Yours sincerely
The Nippon & CO team
Simply return the shoes in their original packaging, including your contact details and order number. Here is our postal address:
FAMD SARL
105 rue Saint Gaud
50400 Granville
France
Yours sincerely
The Nippon & CO team
1
/5
★☆☆☆☆
Hello, At first glance, I was satisfied with the speed of delivery and the quality of the product. However, I'm very unhappy not to have received a reply to my exchange request due to an incorrect size. I have sent two messages asking how to return the item and receive another and have not received a reply. What's more, the returns process is not accessible on the site, even though it says that a product can be returned for 14 days. This period is about to expire and I have not been offered anything. Didier ISABEL
Didier I.
purchased on 17/12/2024
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Answer from Nippon & co
Hello Monsieur Isabel,
Thank you for your feedback, and we apologize for the delay in responding. We have been on vacation recently, which has temporarily reduced our workforce, hence the slowness in processing your request. We understand and apologize for your dissatisfaction.
To proceed with an exchange, simply return the item at your own expense, including your contact details (first name and e-mail address) inside the parcel. Once received, we will take care of the exchange as soon as possible.
We thank you for your understanding and remain at your disposal for any further questions.
Yours faithfully
The Nippon & CO team
Thank you for your feedback, and we apologize for the delay in responding. We have been on vacation recently, which has temporarily reduced our workforce, hence the slowness in processing your request. We understand and apologize for your dissatisfaction.
To proceed with an exchange, simply return the item at your own expense, including your contact details (first name and e-mail address) inside the parcel. Once received, we will take care of the exchange as soon as possible.
We thank you for your understanding and remain at your disposal for any further questions.
Yours faithfully
The Nippon & CO team
1
/5
★☆☆☆☆
Very poor-quality fabric that tore at the seams when delicately hand-washed!
Irene M.
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Answer from Nippon & co
Hello, We are very sorry to hear that you have encountered a problem with the quality of the fabric. This kind of situation does not reflect the quality standards we wish to offer our customers, but it is true that some of our fabrics are very fragile.
1
/5
★☆☆☆☆
Payment by card does not work.
Barthelemy A.
purchased on 13/06/2024
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1
/5
★☆☆☆☆
Shipping address errormalgre my call Missed birthday gift
René L.
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Answer from Nippon & co
Hello, as our telephone opening hours are fairly limited (we're only open until 4pm and not at weekends), it would have been preferable to send us an e-mail if you hadn't received a telephone response.
1
/5
★☆☆☆☆
Sending the item ordered and not a completely different item obliging me to recommend the item not received.
Bernadette V.
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1
/5
★☆☆☆☆
The kettle arrived without a filter and despite my complaint, the solution they offered me was to return it. Of course the shipping costs were paid by me. In addition, in the same order I bought a case whose dimensions were half of what was specified on the web. I felt cheated. Lousy customer service.
Covadonga M.
purchased on 25/02/2023
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1
/5
★☆☆☆☆
-
Acheteur Vérifié
purchased on 23/06/2022
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1
/5
★☆☆☆☆
Fast delivery Unfortunately the wrong
Andreas K.
purchased on 02/03/2022
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1
/5
★☆☆☆☆
Package never arrived. Refusal of refund
Acheteur Vérifié
purchased on 16/01/2022
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Answer from Nippon & co
Hello, the parcel was considered to have been delivered to your letterbox by the post office. After an appeal to the delivery service and lengthy email exchanges, you also informed me that another parcel had disappeared from your letterbox. There must therefore be a problem in your place of residence. To avoid this kind of problem, I've advised you to have your parcel delivered to a "point relais" or post office for your next order. Please understand that theft is not our responsibility. Best regards
1
/5
★☆☆☆☆
Order placed November 29, shipped December 1 never arrived. Waiting for response or refund from seller
Albino F.
purchased on 26/11/2021
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Answer from Nippon & co
Bonjour, je vois que le colis a été remboursé. Nous nous excusons pour ces incidents postaux. Bien à vous
1
/5
★☆☆☆☆
I had ordered a 25 cm Japanese plate. I got a 20cm plate. With a manufacturing defect.
Tan N.
purchased on 14/10/2021
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Answer from Nippon & co
Salve,
Siamo spiacenti per questo inconveniente. Si prega di notare che si dispone di un periodo di 14 giorni dopo la ricezione per restituire gli articoli che si desidera notificando il nostro servizio clienti in anticipo. Sinceramente
Siamo spiacenti per questo inconveniente. Si prega di notare che si dispone di un periodo di 14 giorni dopo la ricezione per restituire gli articoli che si desidera notificando il nostro servizio clienti in anticipo. Sinceramente