/10
★★★★★
based on 2811 published reviews
★★★★★
based on 2811 published reviews
Latest negative customer reviews
1/5
★☆☆☆☆
1st parcel of coals arrived in crumbs. Second for exchange: the coals don't match the size of what I paid for.
Sylvie T.
purchased on 29/09/2024
Translated review
1/5
★☆☆☆☆
Hello On further research, I realized that you make your own binchotan, so it has nothing to do with those from Japan. What's more, the manufacturing processes are done with chemicals, so they're not good for your health. I'm sorry to tell you all this. Moreover, if your products really came from Japan, there would be a yellow label on each packet. Best regards F.Dubois
Françoise D.
purchased on 14/09/2024
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1/5
★☆☆☆☆
Out of 5 bamboo binchotans, 3 arrived broken, one of which was unusable.
Patrick S.
purchased on 31/08/2024
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1/5
★☆☆☆☆
Disappointed the activated charcoal sticks are very very small. I can't use the sticks for my teeth because I've had allergies, so I wouldn't recommend you.
Annick B.
purchased on 12/08/2024
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1/5
★☆☆☆☆
I have sent you an email. My order was delivered to my mailbox and was damaged.
Solange D.
purchased on 27/07/2024
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1/5
★☆☆☆☆
Hello I can't use the carafe and the charcoal because the charcoal doesn't fit in the filter...
Elodie A.
purchased on 25/03/2024
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1/5
★☆☆☆☆
The tube has two small dents and the charcoal is much smaller than in the photo. I have to buy new ones. The water still tastes of chlorine.
Céline L.
purchased on 01/04/2024
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1/5
★☆☆☆☆
The parcel did not arrive on time. It said 24 to 48 hours. It arrived 2 days later but I had to leave to take the product to my son in Guyana... I missed it! Too bad
Patrick L.
purchased on 07/03/2024
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1/5
★☆☆☆☆
Good Orinko site meets my needs
Nadia L.
purchased on 06/03/2024
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1/5
★☆☆☆☆
I won't recommend it, it's a missed purchase.
Frédérique B.
purchased on 27/02/2024
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1/5
★☆☆☆☆
I received broken pearls. I went back to orinko who doesn't answer.
Vincent B.
purchased on 13/11/2023
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1/5
★☆☆☆☆
Of the 3, one was completely broken and another a little broken.
Marie Thérèse D.
purchased on 20/10/2023
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1/5
★☆☆☆☆
Not received
Lucie P.
purchased on 01/08/2023
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1/5
★☆☆☆☆
I'm not satisfied, the coal disintegrates in the decanter.
Mc V.
purchased on 02/10/2023
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1/5
★☆☆☆☆
Super
Pascal B.
purchased on 12/09/2023
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1/5
★☆☆☆☆
Not a good product.
Mario L.
purchased on 22/07/2023
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1/5
★☆☆☆☆
The sticks are small for the price and damaged, crumbly, no interest except for wanting to drink charcoal powder.
Shemon K.
purchased on 29/06/2023
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1/5
★☆☆☆☆
Very good product arrived in good condition
Brigitte D.
purchased on 08/06/2023
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1/5
★☆☆☆☆
Hello. I still haven't received my order. I would like to put 0 stars!
Jenny B.
purchased on 20/05/2023
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1/5
★☆☆☆☆
There is no yellow sticker on the package that proves its authenticity
Grazia C.
purchased on 26/04/2023
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1/5
★☆☆☆☆
The pieces of coal are very small (much smaller than on the picture). The water is cloudy. And, the ceramic beads do not remove the scale. I went back to the good old commercial carafe.
Sylvia T.
purchased on 05/02/2023
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1/5
★☆☆☆☆
I was disappointed and surprised by the product. The 3 charcoal sticks are so light that they do not submerge in water. I had never had wood so light and fine. The water keeps its taste, it is attenuated but one always feels it. I followed the recommendations. Disappointed because the price and the fdp are important.
Alexandra T.
purchased on 11/01/2023
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1/5
★☆☆☆☆
The rubber seal of the stainless steel filter prevents water from flowing out and only allows a small amount of water to pass through!
Nicolas D.
purchased on 23/12/2022
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1/5
★☆☆☆☆
Does not respond to claims
Claire D.
purchased on 10/12/2022
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1/5
★☆☆☆☆
Very good products
Nadia L.
purchased on 30/11/2022
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1/5
★☆☆☆☆
The package has not arrived. how can i give you my opinion please ?????? why has my order not arrived yet please investigate and keep me informed. l gabay
Laurie G.
purchased on 06/11/2022
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1/5
★☆☆☆☆
The customer service responds quickly, but I am disappointed with the product received (French activated carbon) which does not do the job announced ...
Camille V.
purchased on 05/08/2022
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1/5
★☆☆☆☆
Very satisfied. Thank you. Interesting discovery to continue.
Gerardine V.
purchased on 16/08/2022
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1/5
★☆☆☆☆
The products were sent in a bubble envelope, one of the sticks arrived completely crumbled, therefore unusable because otherwise obliged to filter the particles of coal each time it is left "immersed". Too bad, a more solid package is needed.
Sigrid D.
purchased on 04/01/2022
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1/5
★☆☆☆☆
Not complete, 4 beads are missing
Picou
purchased on 24/08/2021
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