/10
★★★★★
based on 2739 published reviews
★★★★★
based on 2739 published reviews
Latest neutral customer reviews
3/5
★★★☆☆
Impractical to pour water through the filter!
Thierry D.
purchased on 19/08/2024
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2/5
★★☆☆☆
Charcoal particles remain at the bottom of the carafe It's unpleasant and can be dangerous I sent an email to report it but no reply from you Shame!
Thierry M.
purchased on 27/07/2024
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2/5
★★☆☆☆
I wrote to you to let you know that the product arrived broken. I still have not received your reply.
Rose-line G.
purchased on 28/07/2024
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3/5
★★★☆☆
I'm not very satisfied: - ordering error: I received only 1 carbon instead of 3. This will be rectified, but it's taking a long time. - the charcoal received floats, regardless of the amount of water put in the carafe: as a result, it's in permanent contact with the air and the surface area submerged is less. The instructions state "if the charcoal floats in the water, please contact us". The solution suggested in a (sympathetic) e-mail from customer service = buy a specific decanter from Orinko or calculate the buoyancy (formula on wikihow) to find out the right quantity of water... the charcoal still floats and I don't want to buy an expensive decanter. As for the effectiveness of the charcoal and pearls, I trust them, as I have no way of checking. Conclusion: small company in the process of being organized, undoubtedly good products, friendly customer service.
Marie M.
purchased on 11/03/2024
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3/5
★★★☆☆
Several broken in two
Jeanine L.
purchased on 14/03/2024
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3/5
★★★☆☆
The diameter of the sticks is too wide to pass the neck of my flasks, which is twice as wide as a bottle! I'm very disappointed.
Pascale R.
purchased on 06/03/2024
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3/5
★★★☆☆
Very good.
Christiane G.
purchased on 06/03/2024
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3/5
★★★☆☆
Despite good packaging, 2 out of 10 sticks were broken in 2.... Regarding the use, which is to purify water and improve its taste, it seems to work, to be seen over time.
Eva G.
purchased on 21/02/2024
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2/5
★★☆☆☆
Lump coal
Christine S.
purchased on 17/02/2024
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3/5
★★★☆☆
I'm happy with the decanter, benchotan and grey pearls, but not at all with the siwak. And I find that the information is not up to expectations.
Patrice L.
purchased on 07/02/2024
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3/5
★★★☆☆
Many ceramics were broken
Stéphanie B.
purchased on 29/01/2024
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3/5
★★★☆☆
Fine, but made in China
Eric H.
purchased on 22/01/2024
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2/5
★★☆☆☆
The coals were nowhere near the weight advertised on the packaging.
Jean-luc F.
purchased on 02/01/2024
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3/5
★★★☆☆
I had problems confirming my order, as I couldn't create my (new) account, and therefore couldn't take advantage of the advertised 10% discount. Too bad. Yours faithfully FBA
Françoise D.
purchased on 03/12/2023
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2/5
★★☆☆☆
The product purchased has half the lifespan of my previous order. The price is therefore doubled.
Laurence C.
purchased on 03/12/2023
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2/5
★★☆☆☆
After boiling the coals, the water was black and a week later I still have coal residue in the water in my carafe. This was not the case with other brands of coals.
Anne H.
purchased on 31/08/2023
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3/5
★★★☆☆
The coals are really small, I'm disappointed 😞
Antoinette P.
purchased on 11/08/2023
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2/5
★★☆☆☆
The coals are not of good quality, a little disappointed compared to what I'm used to.
Vivian D.
purchased on 11/06/2023
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3/5
★★★☆☆
Hello, I ordered 2 charcoal kits from France, and in one of the kits, a charcoal was broken, unusable. Also, the coals don't stay at the bottom of the carafe, they rise up and it's not practical to close the carafe.
Noemie G.
purchased on 08/06/2023
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3/5
★★★☆☆
The carafe is beautiful and efficient, but the pourer isn't great because there are no air inlets, so the water flows very slowly.
Christine P.
purchased on 02/06/2023
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3/5
★★★☆☆
Offer a delivery address other than the home address
Sylvie G.
purchased on 24/04/2023
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3/5
★★★☆☆
Only three stars, because I don't know if I can use the water from my well for hydration purposes
Jean Luc L.
purchased on 26/03/2023
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2/5
★★☆☆☆
Disappointed with the product the tap water is still bad the treatment of my order was excellent
Delphine B.
purchased on 11/01/2023
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3/5
★★★☆☆
Product conforms but packaging is a little light... the coals arrived broken
Maelenn A.
purchased on 14/11/2022
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2/5
★★☆☆☆
Damaged package and bamboo filters, skip it- Long delivery
Le Palmec R.
purchased on 16/10/2022
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3/5
★★★☆☆
I was a little disappointed to find myself with a stick split in 2, not because of a bad handling, but because it had been pre-sawed
Jacques B.
purchased on 07/10/2022
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2/5
★★☆☆☆
Too bad there was a completely broken coal well wrapped in its paper in the box!
Andree E.
purchased on 17/09/2022
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2/5
★★☆☆☆
I have been using activated carbons for 2 weeks now, the taste of the water is a little better but it is difficult for me to judge its efficiency on pesticides, drugs and other undesirable molecules... Only an analysis before and after using the charcoal could reassure me! My only consolation is not to use plastic bottles anymore.
Annie G.
purchased on 09/09/2022
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2/5
★★☆☆☆
For an order identical to the previous one, I received binchotan sticks 2 times smaller. So very disappointed, especially for a rather high price
Angélique M.
purchased on 27/05/2022
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3/5
★★★☆☆
The sticks are quite small and they continue to float despite frequent use
Florence M.
purchased on 09/05/2022
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3/5
★★★☆☆
Hello, I give the rating of 3 simply because it is difficult to access the essential information about the coals. I suggest you write a summary such as Product Name, Number in Container, size of coals and especially the number of liters filterable per coal, under the product picture. I tear my hair out every time to know how many coals and of what size, how many boxes, I have to buy for my 8 liter bottles. I spend at least an hour re-reading everything each time. That said, it's always you guys that I come back to. Because you are the best! Thank you so much. Eve.
Eve R.
purchased on 03/03/2022
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2/5
★★☆☆☆
Non-contractual photos... No need to put fat photos for such a small product. Patrick.
Edmond-patrick L.
purchased on 27/02/2022
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3/5
★★★☆☆
I ordered bamboo activated charcoal and it is not very strong, almost 60% of it crumbled in 2 weeks, but in the end it is my responsibility because I should have bought what I usually use. solid Bishotan charcoal
El Farouk D.
purchased on 10/01/2022
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2/5
★★☆☆☆
Hollow charcoal sticks, some broken, others too big to fit in the water bottles
Frédérique C.
purchased on 02/01/2022
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3/5
★★★☆☆
I am disappointed, it is not sticks but a stone not easy to place in a carafe and some small pieces. At my first order I was very satisfied.
Jacqueline P.
purchased on 17/12/2021
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3/5
★★★☆☆
I was surprised to hear that my order had to be completed. I wrote to the customer service who answered me, except that in the meantime my order was completed by itself. For the rest no problem
Alain L.
purchased on 11/12/2021
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3/5
★★★☆☆
The water tastes like tap water and yet I took the grey and pink beads. Maybe I should take activated carbon in addition to the pearls. For the moment I don't drink the water directly but I use it to make herbal teas or to cook.
Noëlline B.
purchased on 29/11/2021
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2/5
★★☆☆☆
I hadn't seen the size of the coals. For the price I thought I was getting a deal. In fact I have 6 that are the size of 3. In the end it's not worth it. I don't recommend it.
Laure S.
purchased on 18/11/2021
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3/5
★★★☆☆
The charcoal sticks I ordered float in the carafe even after 1 night of soaking and 2 water changes. I had to boil them for 10', to try to change their density, and they broke. I miss the Japanese binchotan; not happy with these purifying activated carbons.
Chloé G.
purchased on 04/11/2021
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3/5
★★★☆☆
Not at all convinced of the effectiveness
Julie T.
purchased on 27/08/2021
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2/5
★★☆☆☆
I often use activated charcoals to put in my gourd but I am very disappointed because what I received would be more like half charcoals, there is even one that is around 5cm which is much too small for me next time I will go see elsewhere
Feliab
purchased on 03/08/2021
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3/5
★★★☆☆
The item arrived 3 days late despite a bonus order. One of the oriculis was damaged at the level of the colored pearls. As for the quality, we have to give it time. However I find it expensive for small pieces of bamboo
Thomas M.
purchased on 13/07/2021
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3/5
★★★☆☆
This product is sold as an alternative to toothbrushes. But in principle, this is not the case: once the end of a stick is free of its bark, chew the end a little to make it more flexible. Then pass the end over your teeth, from top to bottom. But be careful, given the shape, it is only possible to pass over the front of the teeth. Impossible to clean the back of your teeth and very difficult to clean the underneath.on the other hand, these very good for the dental plaque put attention to you gums, it is rather hard... You have 5 sticks and another in the support. I put 3 stars because of the difficulty filtration and the fact that declare them as a substitute of toothbrush is not true
Cube
purchased on 01/07/2021
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2/5
★★☆☆☆
Lots of black clusters
Plume
purchased on 29/06/2021
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3/5
★★★☆☆
Average product
Julia
purchased on 24/06/2021
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3/5
★★★☆☆
Compared to Brita cartridges, there is a scale deposit that forms
Stefy
purchased on 11/06/2021
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3/5
★★★☆☆
I AM SURPRISED TO RECEIVE ONLY 4 BINCHOTAN INSTEAD OF 5 AS INDICATED WHEN ORDERING
Berjot R.
purchased on 28/05/2021
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3/5
★★★☆☆
Not very pleasant...
Cécile
purchased on 23/05/2021
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3/5
★★★☆☆
These sticks are also worth recycling after their first use. And, what's more, a recycling that stays for you instead of going I don't know where since you can have it at leisure as a deodorizer or fertilizer or dehumidifier. Fashion effect? Still, the price is skyrocketing for what is after all only charcoal.
Lise W.
purchased on 13/05/2021
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3/5
★★★☆☆
Practical to remove the taste of water but must be maintained by boiling it and then the carbon breaks easily, which leaves a black deposit at the bottom of the bottle
Magnétiseuse
purchased on 12/05/2021
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3/5
★★★☆☆
The product arrived on time, I don't have much experience in using it, but I'm still skeptical about the effectiveness of the product
Xanthippe
purchased on 08/05/2021
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3/5
★★★☆☆
Good product but fragile
Purple M.
purchased on 04/05/2021
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3/5
★★★☆☆
Tested on very hard water, I was not convinced by the result, maybe because I did not let the water stand for 10 minutes before putting the kettle on? The test on cold water was not conclusive either: the water in my town has no taste.it's a pity: I like the idea, and the fact that these pearls are marketed by an ESAT (disabled people who choose to work rather than passively wait for social aid) makes me really want to encourage them.
Lemoine
purchased on 03/05/2021
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3/5
★★★☆☆
I found it too long and not rigid enough
Sonyg
purchased on 26/04/2021
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3/5
★★★☆☆
Bought it, I almost never use it, spoils the taste buds
Nath G.
purchased on 24/04/2021
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3/5
★★★☆☆
The charcoals worked very well at first, but soon they were no longer effective in the short term. You have to let them soak for a long time to remove the chlorine taste. Not effective enough in my opinion.
Gregorymac
purchased on 18/04/2021
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2/5
★★☆☆☆
Nice product but a little short which does not allow a good grip to go scratch at the bottom of the mouth.
Sandrine
purchased on 17/04/2021
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3/5
★★★☆☆
Very good gives a good taste to the tap waterPity that it is fragileThe slightest knock on the bottle can cause breakage of the carbon
Saf
purchased on 15/04/2021
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3/5
★★★☆☆
I am very disappointed because it leaves deposits at the bottom of my glass bottle and be careful because they are very fragile, don't drop them on a hard surface or they will break.I have an activated carbon that a friend gave me that is "round" or "full" I don't know how to describe it and it doesn't leave any deposit. I boiled both the same way, otherwise the taste of my water disappears so it's cool.
Karine
purchased on 11/04/2021
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3/5
★★★☆☆
The packaging of the box was perfect. But the protection of each coal, was very limited, just wrapped in a thin paper.out of the 3, there is one that arrived broken. They look very very fragile. I have a doubt if it will last in time.
Fabien
purchased on 03/04/2021
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