/10
★★★★★
based on 5458 published reviews
★★★★★
based on 5458 published reviews
Latest negative customer reviews
1/5
★☆☆☆☆
Satisfied with my products except for the bracelet which is not of good quality and the clasp which is already broken even though I haven't worn it yet.
Zita M.
purchased on 22/04/2021
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Answer from
Palais du Rosaire
Hello, thank you for your order. You can return damaged items to us. Contact us at [email protected]
1/5
★☆☆☆☆
Una Stella è anche troppa per questo negozio!più di un mese che aspetto un pacco che non arriva,nonostante le ripetute richieste di inviarmi lo stesso o di rimborsarmi l'importo regolarmente pagato non rispondono quasi mai alle mail e se lo fanno danno la colpa al corriere al quale si appoggiano!molto deluso da questi poco seri che se ne approfittano della serietà delle persone!!!!VERGOGNATEVI!è inutile che continuate ad aggrapparvi agli specchi con inutili bugie!il mio indirizzo è quello che vi ho mandato ed è quello che uso per tutti gli acquisti su internet che puntualmente arrivano senza problemi addirittura dalla cina.alle mie numerosissime mail avete risposto poche volte ed è inutile che volete farmi passare per stupido chiaro?ribadisco che siete poco seri e disonesti così come lo è mondial relay e visti i numerosi feedback negativi su questo corriere mi stupisce il fatto che continuate a servirvi con loro che sono ladri al vostro stesso livello!!!VERGOGNATEVI!!!! LADRI RIMBORSATEMI I SOLDI CHE HO SPESO PER UNA SPEDIZIONE INESISTENTE!!!
Roberto
purchased on 26/03/2021
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Answer from
Palais du Rosaire
Response dated April 19, 2021Hello, We proceeded to refund your order about 1 month ago. We are still sorry that you suffered this problem with Mondial Relay. We have since stopped working with them for deliveries to Italy. Response dated March 30, 2021Good morning, Mr. Zaccaria,Unfortunately I am sending you the information that Mondial Relay gave me, I don't know why they reject your address. They consider it unusable. We have done our best to ensure delivery, but it is not up to us. We are looking for alternatives to this carrier with the same attractive rates. We have already reported problems with Mondial Relay several times. Your package is currently on its way to us. We will then proceed to refund your package. We have done everything possible and I am sorry for this situation. You will receive your refund very soon. Good dayAnswer dated March 29, 2021Good morning, Mr. Zaccaria,We have responded to ALL of your emails and have been following up on your package that had a delivery problem to Mondial Relay. After several inquiries on our part. Mondial Relay explained to us that your package was not delivered because your delivery address was not usable, which explains this long delay. I asked you for more information or another delivery address but you gave us the same address. Therefore Mondial Relay considered that your address was not usable and just sent your package back to the sender. We will proceed to refund your order once the package is returned. We are not responsible for Mondial Relay's lack of professionalism. We have done everything we can to unblock your situation and have shown good faith but at our level we cannot go to Italy to pick up packages ourselves. We are sorry for this delay which is not acceptable. Sincerely.
1/5
★☆☆☆☆
Quasi 1 mese e l'ordine da me fatto e pagato non è arrivato!dopo varie email non ho ricevuto nessuna risposta.sono molto deluso e voi siete vergognosi!!!!vi considero dei ladri patentati e di sicuro non parlerò bene di voi!VERGOGNATEVI!
Roberto Z.
purchased on 08/03/2021
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Answer from
Palais du Rosaire
Hi, we have responded to your various emails, we can send them back to you if you want. As explained in our emails, Mondial Relay is responsible for delivery. We are sorry for all these inconveniences and we are doing everything we can (investigations, calls...) to unblock your package. Pauline.
1/5
★☆☆☆☆
Marie O.
purchased on 11/02/2021
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Answer from
Palais du Rosaire
Hello Marie, we shipped your parcel on Thursday January 28th. It is currently in transit through the Colissimo network. Your parcel is waiting for a plane to Reunion Island. With COVID19, planes are less frequent, so parcels may take longer to be delivered. But you will receive your parcel. Have a nice day!
1/5
★☆☆☆☆
Damaged items Virgin hand brokenCross with many defectsHost box badly made Disappointed for an order of 55 euros Only the holy water was in conformity and the holy water font
Marjorie T.
purchased on 06/02/2021
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Answer from
Palais du Rosaire
Hello Marjorie, We replied to you on Thursday, January 28, that if your items were faulty we could exchange them without any problem. I invite you to make a request for exchange or refund via your customer account and we will respond favorably and as soon as possible. See you soon! Pauline.
1/5
★☆☆☆☆
Still waiting on delivery!!! Status ? ETA?
Jane B.
purchased on 06/01/2021
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Answer from
Palais du Rosaire
Hello, Thank you for your order. On my computer system, it is marked that your package was delivered to your home on 7 January. Is this the case? See you soon
1/5
★☆☆☆☆
Nicolas P.
purchased on 26/12/2020
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Answer from
Palais du Rosaire
Hello Mr Puchaux, your parcel was delivered by La Poste to your letterbox on December 14th. Thank you for your order.
1/5
★☆☆☆☆
I ordered a rosary and never received it, but the amount was deducted from my account.
Alex A.
purchased on 26/12/2020
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Answer from
Palais du Rosaire
Hello, your review is not associated with an order reference. Could you please provide it for us. There may have been a problem with your delivery. We can help you. See you soon
1/5
★☆☆☆☆
Frédéric
purchased on 13/12/2020
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Answer from
Palais du Rosaire
Hello Frédéric, your parcel was delivered to your letterbox by Colissimo on December 2nd. Have a nice day.
1/5
★☆☆☆☆
Scarsissima visto che ad oggi ancora non é arrivato il pacco
Terese A.
purchased on 29/11/2020
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Answer from
Palais du Rosaire
Ma'am, we have launched a survey with Mondial Relay to expedite the delivery of your package. We are doing everything we can to expedite the delivery. We apologize for the inconvenience.
1/5
★☆☆☆☆
The rosary is very beautiful. The problem is that my wife bought one that she wore on her wrist and the cross was very small. She broke it so I ordered another and I was very upset because the cross is too big and she can't wear it on her wrist.
Karl R.
purchased on 26/09/2020
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1/5
★☆☆☆☆
I'm still waiting for my order... paid in express delivery, delivered to my address but not at all put in the mailbox of 8bis and not 8 result no package and I am certified that this was delivered to my address.I leave ala week and I needed to accompany me in my daily life, but especially for my children.Great disappointment especially that my comment was not taken into account and I am assured that my package was delivered to me.
Acheteur Vérifié
purchased on 24/09/2020
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1/5
★☆☆☆☆
E' quasi un mese che aspetto l'arrivo del mio ordine e ancora non è arrivato...
Brunella P.
purchased on 10/09/2020
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Answer from
Palais du Rosaire
Hello, Your package is indeed in Italy and is in transit on Mondial Relay's logistics platform to be delivered to you. You will therefore receive your package very quickly. With the current economic situation some packages are sometimes delayed.
1/5
★☆☆☆☆
Ciara W.
purchased on 09/08/2020
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Answer from
Palais du Rosaire
Hello, Our delivery service tells us that your package was delivered on July 27th in your mailbox. Maybe you didn't see it?
1/5
★☆☆☆☆
Medal too small for adult does not match the photosent today 2.40 euros at my expense request refund upon receipt mme perrin
Sabrina P.
purchased on 27/07/2020
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Answer from
Palais du Rosaire
Hello, all the actual sizes of our medals are marked in the product description. The medal that was sent is exactly the same as the one in the photo. We have to zoom in on the medals so that you can see all the details. That's why we write down the sizes of the medals, so you won't be surprised when they're delivered. The item has not been damaged and there has been no error in your order, therefore, according to our general conditions of sale returns are at the customer's expense. Have a nice day. Pauline
1/5
★☆☆☆☆
I still haven't received my order and I'm still waiting for it...
Marcelo S.
purchased on 15/07/2020
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Answer from
Palais du Rosaire
Mr Serpa, as I explained to you on the phone, your parcel sent by Colissimo is stuck on the Avignon logistics platform waiting for a plane to Corsica. At our level, we have initiated procedures with La Poste to speed up delivery, but unfortunately we have no control over their services. As soon as we have more information, I'll get back to you. Have a nice day!
1/5
★☆☆☆☆
Rosanna M.
purchased on 15/06/2020
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1/5
★☆☆☆☆
Bonjourtoujours pas reçu ma commande, consciente des soucis actuels, mais cela fait 16 jours et toujours rien.
Martine
purchased on 16/04/2020
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1/5
★☆☆☆☆
The delivery times mentioned (48 to 72 hours) were not respected despite a dispatch notice on the same day (parcel received 8 days after the order). I was therefore unable to have the rosary blessed or to place it in my wife's coffin.
Romain M.
purchased on 20/02/2020
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Answer from
Palais du Rosaire
Hello Romain, we're sorry your rosary didn't arrive. The 48-72H delivery time mentioned is only for Colissimo. You had selected Mondial Relay, which has a delivery time of more than 6 days (it is notified on our site when you select the delivery method).
1/5
★☆☆☆☆
Merchandise error then unprotected statuette arrived in three pieces no commercial gesture to my good memory of making minimum 5 phone calls ... ??
Jocelyne R.
purchased on 11/01/2020
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1/5
★☆☆☆☆
Not happy parcel received on 8 012020 order on 25 cash too fast sinom candle a little smashed on the sides of pot
Carole F.
purchased on 10/01/2020
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1/5
★☆☆☆☆
Shipping costs too high! Otherwise product conforms.
Katia L.
purchased on 09/01/2020
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Answer from
Palais du Rosaire
Hello Katia, we have a cheaper delivery solution which is Mondial Relay for your order the shipping cost would have been 4.70. Have a nice day. Pauline