/10
★★★★★
based on 5456 published reviews
★★★★★
based on 5456 published reviews
Latest neutral customer reviews
3/5
★★★☆☆
Everything is fine, except for the Holy Family novena, which must have sunk, perhaps because of the heat, as the wax is all soft and seems defective!
Gildas C.
purchased on 25/06/2024
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3/5
★★★☆☆
Super merci
Isabelle F.
purchased on 06/06/2024
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3/5
★★★☆☆
I received my parcel but it was missing a €5 oil. They could have called me and asked me to make another choice. Taking 5 minutes would have been a better choice.
Claudine Claire B.
purchased on 21/05/2024
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2/5
★★☆☆☆
First order in December topissime The second problem on the delivery solved certainly but with my Request The quality of the novenas is not terrible
Odette O.
purchased on 22/05/2024
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2/5
★★☆☆☆
The bracelet broke the day after I received it.
Catherine B.
purchased on 15/05/2024
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3/5
★★★☆☆
Crucifix received without any problem. The magnetism was missing.
Martine D.
purchased on 07/05/2024
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3/5
★★★☆☆
The order went well, but the carrier didn't, because although I was present at home the delivery wasn't made on the day planned. it was necessary to change the place of delivery by pick-up, which is a shame.
Max V.
purchased on 30/04/2024
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2/5
★★☆☆☆
I ordered a mini Saint Mark's Bible. Delivery was quick but I received it dented and damaged on the sides. Even though it only cost me €6.90, I'm still disappointed and disgusted. I won't be ordering from this site again. And then even when I receive advertising emails, I unsubscribe and they keep sending them anyway!!!! And
Loréna H.
purchased on 01/05/2024
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3/5
★★★☆☆
Hello, The items are very beautiful. The only problem is that most of the crosses I ordered arrived a little damaged on the edges or badly stuck (the picture). Which is a shame, as I was buying them as gifts. However, lots of choice and very nice religious items 👍🏼
Lily D.
purchased on 24/04/2024
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3/5
★★★☆☆
Missing products Wish I'd known sooner
Cécile J.
purchased on 08/04/2024
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Answer from
Palais du Rosaire
Hello Mrs Jankowski,
We understand your disappointment, unfortunately we were out of stock, an email was sent to you before the order was shipped to let you know.
We understand your disappointment, unfortunately we were out of stock, an email was sent to you before the order was shipped to let you know.
2/5
★★☆☆☆
Very poorly packaged ....... Let every spirit praise the lord
Malik L.
purchased on 13/04/2024
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3/5
★★★☆☆
Very happy fast delivery
Marie V.
purchased on 02/04/2024
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2/5
★★☆☆☆
An article arrived broken and despite my email no reply from the after-sales service.
Celine S.
purchased on 30/03/2024
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2/5
★★☆☆☆
Ordered two "special" tourist tickets. As the numbers requested were free on the excel file, I took 180 and 181. I received "lambda" tickets, whereas the file indicated the availability of the tickets. I called you and it was decided to refund me the difference between special and normal tickets. I'm waiting for the decision to be confirmed.
Dorothee D.
purchased on 10/03/2024
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Answer from
Palais du Rosaire
Hello,
Unfortunately there was a small incident, we apologize again.
The refund has been made to your account.
Yours faithfully
Le Palais du Rosaire
Unfortunately there was a small incident, we apologize again.
The refund has been made to your account.
Yours faithfully
Le Palais du Rosaire
2/5
★★☆☆☆
The cross on the rosary does not match the photo in the article.
Michael E.
purchased on 03/03/2024
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3/5
★★★☆☆
Very satisfied thank you
Muriel C.
purchased on 29/02/2024
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3/5
★★★☆☆
Fast and conciliatory, I put this note because I did not obtain completely what I wished and I already expressed it by e-mail.je considere that that can arrive.
Laurent T.
purchased on 15/02/2024
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3/5
★★★☆☆
The carrier is completely null
Josianne S.
purchased on 14/02/2024
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Answer from
Palais du Rosaire
Hello,
We don't quite understand why you're giving us this note when the carrier is not part of our store. You can choose between two different carriers for delivery.
Best regards,
Le Palais du Rosaire
We don't quite understand why you're giving us this note when the carrier is not part of our store. You can choose between two different carriers for delivery.
Best regards,
Le Palais du Rosaire
3/5
★★★☆☆
Thank you for my order, it was a pleasure to receive your religious articles and I look forward to seeing you at the next pilgrimage 🙏
Michel O.
purchased on 10/02/2024
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3/5
★★★☆☆
It's a pity that a medal on the rosary is a defect with a whitish trace.
Patrick V.
purchased on 06/02/2024
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Answer from
Palais du Rosaire
Hello,
We're very sorry... In this case, please send us an e-mail with a photo so that we can resolve the problem.
Best regards,
Le Palais du Rosaire
We're very sorry... In this case, please send us an e-mail with a photo so that we can resolve the problem.
Best regards,
Le Palais du Rosaire
2/5
★★☆☆☆
My address was incomplete and my parcel was delivered 4 days late.
Gérard P.
purchased on 06/02/2024
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Answer from
Palais du Rosaire
Hello and thank you for sharing your opinion, but we are not responsible if your address is incomplete or if the delivery person is late. Your package left our premises less than 24 hours after you ordered.
2/5
★★☆☆☆
I'm not satisfied with the product: on the one hand, because the rosary has more than 10 "balls" and the cross and the "medal" of the Virgin have come off and I've lost them. The quality of the product is unsatisfactory.
Stéphanie B.
purchased on 05/02/2024
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Answer from
Palais du Rosaire
Hello,
We are very sorry about this incident...
If you have a problem with an item, please do not hesitate to contact us so that we can offer you a solution.
Best regards,
Le Palais du Rosaire
We are very sorry about this incident...
If you have a problem with an item, please do not hesitate to contact us so that we can offer you a solution.
Best regards,
Le Palais du Rosaire
3/5
★★★☆☆
Disappointed that the rosary is in Italian
Maria P.
purchased on 03/02/2024
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Answer from
Palais du Rosaire
Hello,
You have chosen the rosary and the booklet in Italian...
The language is indicated on the product sheet: French or Italian, sorry for the inconvenience.
Yours faithfully
Le Palais du Rosaire
You have chosen the rosary and the booklet in Italian...
The language is indicated on the product sheet: French or Italian, sorry for the inconvenience.
Yours faithfully
Le Palais du Rosaire
2/5
★★☆☆☆
Ione : Because I had to go in person to pick up the Parcel from the courier while being told it was coming and that it was in a mail stop . I had to go around for days
Liliana B.
purchased on 04/02/2024
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2/5
★★☆☆☆
5,candles not what I ordered.
David P.
purchased on 22/01/2024
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3/5
★★★☆☆
Thank you for the small gift, but 1 candle received without the candle stick, and a medal opened on the 2 and in a few days the silver color fades.
Helene H.
purchased on 31/01/2024
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3/5
★★★☆☆
We look forward to hearing from you
Richard F.
purchased on 27/01/2024
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3/5
★★★☆☆
During the delivery of my order, 10 candles were missing.the service was called,it was solved immediately,the gentleman was very kind and efficient.the next day I received the missing complement.out of the 15 candles 8 were broken.the package was well packed,I think it was the order picker's fault.disappointed ....
Marie-claude C.
purchased on 18/01/2024
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3/5
★★★☆☆
Order missing from package
Hélène L.
purchased on 08/01/2024
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3/5
★★★☆☆
This time, I was disappointed by the shipping time. I had asked for express delivery, which has a cost, and I didn't really take advantage of it.
Catherine G.
purchased on 29/12/2023
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3/5
★★★☆☆
Change of delivery point.
Acheteur Vérifié
purchased on 28/12/2023
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2/5
★★☆☆☆
However, the people on the phone are very friendly and do their best. I don't think I can recommend it.
Marie-paule P.
purchased on 29/11/2023
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3/5
★★★☆☆
Bonjour je suis très déçu du chapelet car les accroches était Pas tout cerclit je la perdu 3 fois j'ai dû les reprendre un par un . Sincerely mr Carafassi.
Calogero C.
purchased on 28/11/2023
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Answer from
Palais du Rosaire
Hello,I'm sorry to read your message. I see that there is still time for you to return the defective rosary. Please contact our after-sales service on 05.62.92.25.00. We will be able to refund you or offer you another rosary. We apologize for the inconvenience,
2/5
★★☆☆☆
I bought a novena and the plastic to burn because the wick was not in the center of the pot. I sent a photo and instead of offering a refund or sending another novena, I was offered a voucher for the next order. Do I want to place another order now, knowing that my house could have caught fire?
Laitaoui Y.
purchased on 27/11/2023
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Answer from
Palais du Rosaire
Hello,We are very sorry to hear that the novena you purchased had a manufacturing defect, and we fully understand your concerns about safety.The safety of our customers is our top priority, and we take issues with the quality of our products very seriously. To rectify the situation, we would like to offer you a full refund for the faulty item. To rectify the situation, we'd like to offer you a full refund for the faulty item, and if you wish, we'd be happy to send you a replacement novena at no extra charge, to ensure your satisfaction and regain your trust.
3/5
★★★☆☆
Excellent service from Le Palais du Rosaire in terms of order handling, shipping time and quality of packaging. Too bad the DPD carrier spoiled everything. I'll only recommend them if there's a possibility of delivery by another carrier. (No matter where I live, DPD has never made a single correct delivery).
Acheteur Vérifié
purchased on 23/10/2023
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Answer from
Palais du Rosaire
Thank you for your positive feedback regarding Le Palais du Rosaire's service in terms of order handling, shipping time and packaging quality. Your satisfaction is very important to us, and we do our best to provide a quality shopping experience. Your satisfaction is very important to us, and we do our best to provide a quality shopping experience.We are sorry to hear that you encountered problems with the DPD carrier. We understand your concerns, and will do our best to accommodate your delivery preferences in the future. We apologize for any inconvenience this may have caused.If you have any further needs or questions in the future, please do not hesitate to contact us. Sincerely,The Palais du Rosaire team
2/5
★★☆☆☆
The little angel with his blue crown arrived broken...it was to put in the cemetery.... Very disappointed
Isabelle M.
purchased on 27/10/2023
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3/5
★★★☆☆
Anne
purchased on 25/10/2023
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Answer from
Palais du Rosaire
We are sorry to hear that your experience was not very good. We would like to know more about the reasons for your dissatisfaction so that we can improve our services. If you are able to share more details or specific concerns, we would be grateful for your feedback.We are here to serve you, and we hope to have the opportunity to fully satisfy you in the future. If you have any questions or special requirements, please do not hesitate to contact us.Sincerely,The Palais du Rosaire team
3/5
★★★☆☆
I sent a message to customer service because this order has been rather neglected, usually very happy. I don't understand this order. I'm waiting for customer service to get back to me.
Acheteur Vérifié
purchased on 01/10/2023
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3/5
★★★☆☆
Good products but delivery times never respected.order on wednesday we are monday still not received
Mag D.
purchased on 26/08/2023
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Answer from
Palais du Rosaire
Thank you for sharing your opinion. However, your order was shipped in less than 24h, it seems that La Poste is responsible for this delay. We are opening an investigation.
2/5
★★☆☆☆
The heart of my rosary is badly assembled
Acheteur Vérifié
purchased on 22/08/2023
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Answer from
Palais du Rosaire
Hello Sir, I'm sorry to read that the rosary is badly made on the heart. Please contact our after-sales service at [email protected]. We will be able to change your rosary or refund your money. You have 15 days from receipt of your parcel to change your mind. We can also be reached on 0033 05 62 92 25 00.
2/5
★★☆☆☆
Didier
purchased on 17/08/2023
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Answer from
Palais du Rosaire
Hello, I'm sorry that you find the 10.5 cm wood and metal crucifix at 3.70 to be of poor quality. You can return it within 15 days if it doesn't suit you and choose a better quality model.
3/5
★★★☆☆
Catherine P.
purchased on 27/07/2023
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3/5
★★★☆☆
WELCOME TO THE NEW WORLD OF ILLUMINATI- POWER AND RENOWNAre you a pastor, politician, musician or soccer star looking to enhance your version and mission. Have you been struggling to do so all along, looking for answers, solutions to improve your version without failure? Join us, become rich and powerful, realize your dreams, now's your chance to become a member. To join, contact headquarters- BILLION DOLLAR DREAMSOur plan for this planet sees humans not divided into tribes based on geographic location, physical appearance or access to resources. Instead, each person is a unique part of a global ecosystem in which his or her choices have an effect on the whole. Each person is a vital part of a larger machine that benefits the whole of humanity. To reach us, contact headquarters- LOVE AND CHANCESuccessful relationships rely on more than flowers or chocolates, and the way couples manage their money can shape the chances of living a long and happy life together Money is the main source of life, and it can help you and your lover achieve your life goals and dreams. Research reveals that one in two Australian couples argue over money issues so you now become a member Personal development Some of our Illuminati registered members have realized a lot of resources. However, they're not allowed to reveal their success unless our Illuminati minervals say so. Millions of people around the world have pledged to the Illuminati to build a lifestyle free of financial debt Cash Money We always watch over you, our human species is guarded because everyone has their own talent. We are not the same and together, we unite to form a powerful group known as the Illuminati minervaux. if betting is your thing, let us help you become your best, the money would be in your hand. To reach us, contact headquarters - PERSONAL DEVELOPMENT IN BUSINESSSome of our registered Illuminati members have realized a lot of resources. However, they're not allowed to reveal their success unless our Illuminati minions decide to do so. Millions of people around the world have pledged to the Illuminati to build a lifestyle free of financial debt; To reach us, contact headquarters- RITUAL AND CASH MONEY PACT We always watch over you, our human kind is guarded because everyone has their own talent. We're not the same and together we unite to form a powerful group known as the illuminated minervaux. if betting is your thing, let us help you become your best, the money would be in your hand. To reach us, contact headquarters
Paul M.
purchased on 17/07/2023
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3/5
★★★☆☆
Finishing problemI've ordered a rosary in the past, which I'm completely satisfied with and which I use every day, but the two bracelets were a bit disappointing, as the buckle used to attach the cross didn't close properly, so I lost my little cross after the second day... The bracelet is still very nice, but I'm disappointed to have lost my little cross.
Acheteur Vérifié
purchased on 18/06/2023
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Answer from
Palais du Rosaire
Hello, sorry to read your message, I'm sending you the lost cross, by post today.
3/5
★★★☆☆
Attractive price I am a very good customer and every time I order I have a broken or defective item (rosary mounted upside down). Please be more careful next time! Thank you very much!
Noe M.
purchased on 23/05/2023
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3/5
★★★☆☆
I receive an item I hadn't chosen: it's always possible to make a mistake when ordering. After-sales service responds diligently and positively to the situation, but sends me a payment link for the exchange, with a limited validity of precisely a few hours. My personal and professional commitments don't allow me to read messages so systematically and instantaneously... Can't they send me a "payment" link that lasts a little longer? Useless complications... Sincerely . C. Pégiel
Christelle
purchased on 05/05/2023
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3/5
★★★☆☆
A company that does its job well and when it's needed. However, I had major problems receiving my order because the delivery company DPD was totally incompetent! If I have to go through them for my next order, I will unfortunately cancel my order. That said, thanks to Palais du Rosaire for its professionalism!
Magali G.
purchased on 22/05/2023
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Answer from
Palais du Rosaire
Hello, we have contacted DPD to report your dissatisfaction. They will surely contact you soon. Thank you for your positive review.
3/5
★★★☆☆
Tamara A.
purchased on 17/05/2023
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Answer from
Palais du Rosaire
Hello, please contact customer service on 05 62 92 25 00.
2/5
★★☆☆☆
I ordered candles to make novenas at home and they were all pink, it's not really embarrassing but I only receive white ones with the picture of the virgin.
Lionel H.
purchased on 26/03/2023
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Answer from
Palais du Rosaire
Hello, Mr. Huet, we're sorry about the color change. The supply of novena candles has been difficult in recent weeks. We have temporarily made up for this shortage with pink candles. You will receive a small gift as compensation with your next order. We apologize for any inconvenience.
3/5
★★★☆☆
I'm totally satisfied with the product and totally disappointed with the deliveryman who was absolutely incompetent - what kind of practice is this of putting parcels in elevators!!! I refused ... he didn't want to go up! he left ... on the 2nd day he made the same demand! so I went down to collect my parcel and told him it had to be signed for! he didn't seem to have any problem with that. So to sum up, I won't be ordering from you again as long as dpd is the only option!
Acheteur Vérifié
purchased on 23/03/2023
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2/5
★★☆☆☆
The first tenainier I pis broke in my hands, the link snapped...
Juliette H.
purchased on 21/02/2023
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2/5
★★☆☆☆
Bonjour ,.messieurs Madame I am happy to receive my parcel on the other hand I was disappointed because an order of 248 I did not receive with the a gift of thanks .with each passage to heavy in August if I buy for 100 you moffrez a framework of the Virgin, I placed an order at your competitors store of the Christians by buying a stone lamp of Malaya island of st Michel with 79 I was too happy because I received them with with a small sympathetic gift . I placed my order on 1/02/23 and at the same time I celebrate my birthday 15/02/23 it may appeal to you anyway would be to moffrir a rosary at the price of 1euro it attracts customers Thank you dé take this into account
Vitogo G.
purchased on 18/02/2023
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Answer from
Palais du Rosaire
Hello, we will remedy your dissatisfaction as soon as possible. Thank you for sharing your opinion.
3/5
★★★☆☆
I think the rosary is probably very good, but I was unable to receive it on the date due to Dpd's faulty service. I have to pick it up several dozen kilometers away this weekend.
Pierre V.
purchased on 30/01/2023
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3/5
★★★☆☆
Order reversal. This is the reason for the 3 stars.
Philippe L.
purchased on 20/01/2023
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3/5
★★★☆☆
Allora la tempestiva per l'invio degli ordini è buona, ma la qualità del prodotto ordinato scadente. Il primo ritiro non buono perché l'oggetto non conforme e danneggiato e il secondo buono.
Andrea I.
purchased on 31/01/2023
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3/5
★★★☆☆
Ordered for a friend's Christmas presents, the products arrived well packaged and relatively quickly, but with a few errors (a card ordered in French arrived in English, incomplete text on a card...), reported on 31/12 but with no response.
Acheteur Vérifié
purchased on 25/12/2022
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Answer from
Palais du Rosaire
Hello,First of all, we would like to apologize for the mistakes made, which are not our usual practice.Indeed, we have forwarded the printing error on the card to the supplier concerned, following your request.We have added an automatic discount voucher for your next order to apologize for the error made on your order.We will do our best to ensure that this does not happen again in the future.Sincerely,Le Palais du Rosaire
3/5
★★★☆☆
I'm disappointed! My parents bought me a gold-plated medal from you 30 years ago, and I kept it until 2022, when the ring where the chain goes through finally broke. I bought one back from you in full confidence and the plating has already moved. It's sad that a store of your reputation has become so unreliable. It's a shame. What's more, I bought one for my daughter a little later, so she'll be happy.
Boucard F.
purchased on 30/12/2022
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Answer from
Palais du Rosaire
Hello,We are sorry to hear that the item is not up to your expectations. However I would like to inform you that you have 15 days to exchange or be reimbursed if you wish. We still hope your daughter will like the item. Be sure that your satisfaction is our priority. Le Palais du Rosaire
3/5
★★★☆☆
Some of the products in my order were damaged. A shame on a 50 euro order...Please remember to check the products before sending them to your customers. Thank you for your help.
Stéphane E.
purchased on 06/12/2022
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Answer from
Palais du Rosaire
Hello, all you had to do was inform us by phone or e-mail and send us photos of the damaged items. (as surely indicated on the small paper in your order) so that we can proceed to the replacement of the articles.
3/5
★★★☆☆
Good evening,I'm taking advantage of this inquiry to send you this second letter, the 1st having remained unanswered (?!) because one of the 3 items (Statue of the luminous Virgin Mary in resin 31cm - ref:44443) doesn't work! Of the 3 virgins ordered, one was not wrapped in plastic, it looks dirty (grey all over the white part), the interior lights don't work, they don't light up, the underside of the statue is dirty, there are only 3 small foam support pads out of the 4, the gold paint on the back is "faded", not to mention the statue's white cardboard packaging which is torn (?!).I therefore take the liberty of holding this article at your disposal for an exchange if you please. In the expectation of a reply from you, I remain at your entire disposal, thanking you in advance for your understanding.
Leroy P.
purchased on 07/12/2022
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3/5
★★★☆☆
I received a good response to the delay in delivery of my order; a rosary was missing; a flashing Christmas bauble was not what I ordered and it doesn't work; a little disappointed but the reasonable prices and quick response make up for some of my disappointment.
Acheteur Vérifié
purchased on 01/12/2022
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