/10
★★★★★
based on 6610 reviews published
★★★★★
based on 6610 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
I have received my order and I am very happy with it.
Maria B.
purchased on 10/02/2025
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Answer from Palais du Rosaire
Thank you very much for your message! I'm glad you're satisfied. See you soon! 😊🙏✨
1
/5
★☆☆☆☆
I bought votive candles and I am very disappointed by this product.
Chrystal C.
purchased on 03/12/2024
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Answer from Palais du Rosaire
We are very sorry to hear that the votive candles you ordered did not meet your expectations. 😔
To better understand your disappointment, could you please elaborate on what fell short? Was it the burn time, the quality of the wax or some other aspect? Please do not hesitate to contact us directly at [email protected] or 0562922500 so that we can find a solution to suit you.
With our sincere apologies and regards,
Le Palais du Rosaire
To better understand your disappointment, could you please elaborate on what fell short? Was it the burn time, the quality of the wax or some other aspect? Please do not hesitate to contact us directly at [email protected] or 0562922500 so that we can find a solution to suit you.
With our sincere apologies and regards,
Le Palais du Rosaire
1
/5
★☆☆☆☆
Speed
Michelle S.
purchased on 23/10/2024
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Answer from Palais du Rosaire
Thank you for your feedback! We are delighted that you were satisfied with the speed of our service. We hope to see you soon!
1
/5
★☆☆☆☆
The rosary is not at all the same color as on the site.
Sabrina F.
purchased on 28/09/2024
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1
/5
★☆☆☆☆
Beloved
Pitshou L.
purchased on 20/09/2024
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1
/5
★☆☆☆☆
My package dident not arrive.
Carmen H.
purchased on 16/09/2024
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1
/5
★☆☆☆☆
Very satisfied
Ludovic P.
purchased on 08/09/2024
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1
/5
★☆☆☆☆
My parcel arrived on the promised date. the statue of the virgin was very well protected. thank you for this order.
Marie-joseph C.
purchased on 03/09/2024
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1
/5
★☆☆☆☆
Our Lady of Mount Carmel's scapulars are unimportant because they are plastic-coated. The angles are uncomfortable and even hurtful. They should be made of fabric so that they can be worn.
Yamina M.
purchased on 24/08/2024
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1
/5
★☆☆☆☆
Hello I ordered the rosary saint brigitte with 6 tens but the rosary received has only 5 tens. thank you
Daniel S.
purchased on 20/08/2024
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1
/5
★☆☆☆☆
I still haven't received the package 📦 and I don't know how to track it down
Maria Delfina S.
purchased on 01/08/2024
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1
/5
★☆☆☆☆
I received damaged items can not be reimbursed forced to return not want so disappointed
Mélissa F.
purchased on 06/07/2024
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Answer from Palais du Rosaire
Hello,
As we explained to you, we offered you an exchange of the product or a refund against the return of the product at our expense. You did not want this and wanted a refund while keeping the item.
Our return conditions do not mention any refund without returning the products, even if they are damaged.
Yours faithfully
Le Palais du Rosaire
As we explained to you, we offered you an exchange of the product or a refund against the return of the product at our expense. You did not want this and wanted a refund while keeping the item.
Our return conditions do not mention any refund without returning the products, even if they are damaged.
Yours faithfully
Le Palais du Rosaire
1
/5
★☆☆☆☆
Product out of stock, receive another product .
Yukiko W.
purchased on 16/06/2024
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1
/5
★☆☆☆☆
Hello, Order well received thank you. But I am disappointed with the quality of the incense. I did not keep them because the smell was very unpleasant.
Sylvie L.
purchased on 06/04/2024
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1
/5
★☆☆☆☆
The person to whom this order was reserved has had to return it to you, as she does not like the overly sophisticated rosary. Please reimburse me for this purchase, either directly to my bank account or by cheque. Thank you in advance. Mrs Claude Panchout
Claude P.
purchased on 18/03/2024
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Answer from Palais du Rosaire
Hello,
We will proceed with the refund of the order as soon as we receive it.
The note may be a little harsh since everything went smoothly...
We are waiting for your return.
Best regards,
Le Palais du Rosaire
We will proceed with the refund of the order as soon as we receive it.
The note may be a little harsh since everything went smoothly...
We are waiting for your return.
Best regards,
Le Palais du Rosaire
1
/5
★☆☆☆☆
I have not received the order till kow and also I did not receive the courier consignement no AWB no to track the courer
Nigel V.
purchased on 02/03/2024
1
/5
★☆☆☆☆
Very disappointed with this delivery. First time in years I've received all broken candles. Impossible to use them
Stefania V.
purchased on 20/01/2024
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Answer from Palais du Rosaire
Hello, unfortunately we can't guarantee the way some deliverers treat parcels. However, if you had contacted us by email or telephone, we would have replaced the damaged items.
1
/5
★☆☆☆☆
Too small and what's more I returned the item and still haven't been reimbursed.
Chantal C.
purchased on 18/01/2024
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Answer from Palais du Rosaire
Your money was refunded the day we received your item. As for the size, it is indeed the size indicated on the product sheet.
1
/5
★☆☆☆☆
Not satisfied. disappointed.1ere and last order, the ordered article, does not have the colors put on the site in photograph, made in China, not to specify. I did not have Advent calendar, but a Bracelet out of wooden, hématite and stone with cross, made in China.the quality is not their principal concern.correct packaging and delivery by La Poste.FACTURE du 21/12/2023 #FA051274in reply by e-mail received 05/01/2024 "And concerning the fleur-de-lis cross, it comes from a reputable 100% American company. I invite you to read more about it by clicking on this link: de jimshore.fr"
Acheteur Vérifié
purchased on 30/12/2023
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Answer from Palais du Rosaire
Hello, you still benefit from your right of withdrawal and can return the items for a refund or exchange them.
1
/5
★☆☆☆☆
Still waiting for my order placed on November 24 despite a message via customer service. Really not serious
Acheteur Vérifié
purchased on 24/11/2023
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Answer from Palais du Rosaire
You did not pick up your parcel at a relay point.
1
/5
★☆☆☆☆
Not terible product
Acheteur Vérifié
purchased on 22/11/2023
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1
/5
★☆☆☆☆
I bought a gold-plated bracelet. As soon as I wore it, I lost it because the clasp didn't hold properly..... very disappointed with my purchase.
Calpso T.
purchased on 28/11/2023
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Answer from Palais du Rosaire
Hello, unfortunately I can't find your account or your order. Are you sure you ordered from Palais du Rosaire? Please contact customer service so that we can assist you with your complaint.
1
/5
★☆☆☆☆
Very bad experience, I ordered an item after 1 week, I contacted by email to know where my order was and why I still had not received my item, response from them "we are out of stock" Very disappointed, I do not recommend this site.
Gwenaëlle V.
purchased on 02/11/2023
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Answer from Palais du Rosaire
We are very sorry to hear that you have had a disappointing experience with our online store. We completely understand your frustration regarding the delayed order and the late communication about the stock shortage.We take your comments seriously and apologize for any inconvenience this may have caused. We are always striving to improve our services and will take steps to avoid such situations in the future.If you have any further questions or concerns, or would like to discuss this experience in more detail, please do not hesitate to contact us. Your feedback is important to us, and we hope to have the opportunity to earn your trust again in the future.Sincerely,The Palais du Rosaire team
1
/5
★☆☆☆☆
Still nothing! My delivery is rescheduled every week. Very disappointed, I don't recommend it
Élodie G.
purchased on 30/10/2023
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Answer from Palais du Rosaire
It's a pity that your review notes the Palais du Rosaire and not the carrier as the cause of the delay, as your parcel was sent just after you placed your order. I hope your order will reach you soon.
1
/5
★☆☆☆☆
I'm waiting for the refund for 3 channels that I sent you on 24/10/23 by registered post.
Acheteur Vérifié
purchased on 19/10/2023
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1
/5
★☆☆☆☆
If you're a disabled person in an electric wheelchair, run away from this store where you're not welcome. What would it do without pilgrims and the sick to buy their trinkets made in China?
Acheteur Vérifié
purchased on 03/10/2023
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1
/5
★☆☆☆☆
Very small medal. Very expensive for such a small thing.
Acheteur Vérifié
purchased on 25/09/2023
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Answer from Palais du Rosaire
Phew... Thank you for sharing your opinion, even if it doesn't seem very justified. You have 15 days to return the medal and be reimbursed or change the item. So next time, contact customer service by e-mail or telephone. Good day Mr Denis
1
/5
★☆☆☆☆
Package arrived completely damaged, handling of my complaint very disappointing despite the photos sentFlee.
Sandra O.
purchased on 18/08/2023
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Answer from Palais du Rosaire
Hello, I'd like to reply to your comment. Your candles arrived "melted", due to the summer heatwave, we are sorry for this, but hardly responsible. However, we have replied to you by email and have taken your request into account and as stipulated in the email, your refund is being processed. I'm sorry to read your comment, which describes a bad customer experience that is the exact opposite of our objectives. Thank you for sharing your opinion, which always motivates us to do our best.
1
/5
★☆☆☆☆
Very disappointed. Google tells me I can buy water on the site, I'm offered tiny statuettes. I wanted to buy a jerry can of water... the site refers me to mints and rosaries...??
Christelle
purchased on 30/08/2023
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Answer from Palais du Rosaire
Hello, I'm sorry you couldn't find us on our website. You should have gone to this link: https://www.palaisdurosaire.com/fr/71-eau-lourdesLa Next time, please contact us by phone or e-mail before placing your order.
1
/5
★☆☆☆☆
The rosary arrived broken and I have no answer to my complaint.
Cindy A.
purchased on 19/06/2023
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