/10
★★★★★
based on 5456 published reviews
★★★★★
based on 5456 published reviews
Latest negative customer reviews
1/5
★☆☆☆☆
I received damaged items can not be reimbursed forced to return not want so disappointed
Mélissa F.
purchased on 06/07/2024
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Answer from
Palais du Rosaire
Hello,
As we explained to you, we offered you an exchange of the product or a refund against the return of the product at our expense. You did not want this and wanted a refund while keeping the item.
Our return conditions do not mention any refund without returning the products, even if they are damaged.
Yours faithfully
Le Palais du Rosaire
As we explained to you, we offered you an exchange of the product or a refund against the return of the product at our expense. You did not want this and wanted a refund while keeping the item.
Our return conditions do not mention any refund without returning the products, even if they are damaged.
Yours faithfully
Le Palais du Rosaire
1/5
★☆☆☆☆
Hello, Order well received thank you. But I am disappointed with the quality of the incense. I did not keep them because the smell was very unpleasant.
Sylvie L.
purchased on 06/04/2024
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1/5
★☆☆☆☆
The person to whom this order was reserved has had to return it to you, as she does not like the overly sophisticated rosary. Please reimburse me for this purchase, either directly to my bank account or by cheque. Thank you in advance. Mrs Claude Panchout
Claude P.
purchased on 18/03/2024
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Answer from
Palais du Rosaire
Hello,
We will proceed with the refund of the order as soon as we receive it.
The note may be a little harsh since everything went smoothly...
We are waiting for your return.
Best regards,
Le Palais du Rosaire
We will proceed with the refund of the order as soon as we receive it.
The note may be a little harsh since everything went smoothly...
We are waiting for your return.
Best regards,
Le Palais du Rosaire
1/5
★☆☆☆☆
I have not received the order till kow and also I did not receive the courier consignement no AWB no to track the courer
Nigel V.
purchased on 02/03/2024
1/5
★☆☆☆☆
Very disappointed with this delivery. First time in years I've received all broken candles. Impossible to use them
Stefania V.
purchased on 20/01/2024
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Answer from
Palais du Rosaire
Hello, unfortunately we can't guarantee the way some deliverers treat parcels. However, if you had contacted us by email or telephone, we would have replaced the damaged items.
1/5
★☆☆☆☆
Too small and what's more I returned the item and still haven't been reimbursed.
Chantal C.
purchased on 18/01/2024
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Answer from
Palais du Rosaire
Your money was refunded the day we received your item. As for the size, it is indeed the size indicated on the product sheet.
1/5
★☆☆☆☆
Not satisfied. disappointed.1ere and last order, the ordered article, does not have the colors put on the site in photograph, made in China, not to specify. I did not have Advent calendar, but a Bracelet out of wooden, hématite and stone with cross, made in China.the quality is not their principal concern.correct packaging and delivery by La Poste.FACTURE du 21/12/2023 #FA051274in reply by e-mail received 05/01/2024 "And concerning the fleur-de-lis cross, it comes from a reputable 100% American company. I invite you to read more about it by clicking on this link: de jimshore.fr"
Acheteur Vérifié
purchased on 30/12/2023
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Answer from
Palais du Rosaire
Hello, you still benefit from your right of withdrawal and can return the items for a refund or exchange them.
1/5
★☆☆☆☆
Still waiting for my order placed on November 24 despite a message via customer service. Really not serious
Acheteur Vérifié
purchased on 24/11/2023
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Answer from
Palais du Rosaire
You did not pick up your parcel at a relay point.
1/5
★☆☆☆☆
Not terible product
Acheteur Vérifié
purchased on 22/11/2023
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1/5
★☆☆☆☆
I bought a gold-plated bracelet. As soon as I wore it, I lost it because the clasp didn't hold properly..... very disappointed with my purchase.
Calpso T.
purchased on 28/11/2023
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Answer from
Palais du Rosaire
Hello, unfortunately I can't find your account or your order. Are you sure you ordered from Palais du Rosaire? Please contact customer service so that we can assist you with your complaint.
1/5
★☆☆☆☆
Very bad experience, I ordered an item after 1 week, I contacted by email to know where my order was and why I still had not received my item, response from them "we are out of stock" Very disappointed, I do not recommend this site.
Gwenaëlle V.
purchased on 02/11/2023
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Answer from
Palais du Rosaire
We are very sorry to hear that you have had a disappointing experience with our online store. We completely understand your frustration regarding the delayed order and the late communication about the stock shortage.We take your comments seriously and apologize for any inconvenience this may have caused. We are always striving to improve our services and will take steps to avoid such situations in the future.If you have any further questions or concerns, or would like to discuss this experience in more detail, please do not hesitate to contact us. Your feedback is important to us, and we hope to have the opportunity to earn your trust again in the future.Sincerely,The Palais du Rosaire team
1/5
★☆☆☆☆
Still nothing! My delivery is rescheduled every week. Very disappointed, I don't recommend it
Élodie G.
purchased on 30/10/2023
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Answer from
Palais du Rosaire
It's a pity that your review notes the Palais du Rosaire and not the carrier as the cause of the delay, as your parcel was sent just after you placed your order. I hope your order will reach you soon.
1/5
★☆☆☆☆
I'm waiting for the refund for 3 channels that I sent you on 24/10/23 by registered post.
Acheteur Vérifié
purchased on 19/10/2023
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1/5
★☆☆☆☆
If you're a disabled person in an electric wheelchair, run away from this store where you're not welcome. What would it do without pilgrims and the sick to buy their trinkets made in China?
Acheteur Vérifié
purchased on 03/10/2023
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1/5
★☆☆☆☆
Very small medal. Very expensive for such a small thing.
Acheteur Vérifié
purchased on 25/09/2023
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Answer from
Palais du Rosaire
Phew... Thank you for sharing your opinion, even if it doesn't seem very justified. You have 15 days to return the medal and be reimbursed or change the item. So next time, contact customer service by e-mail or telephone. Good day Mr Denis
1/5
★☆☆☆☆
Package arrived completely damaged, handling of my complaint very disappointing despite the photos sentFlee.
Sandra O.
purchased on 18/08/2023
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Answer from
Palais du Rosaire
Hello, I'd like to reply to your comment. Your candles arrived "melted", due to the summer heatwave, we are sorry for this, but hardly responsible. However, we have replied to you by email and have taken your request into account and as stipulated in the email, your refund is being processed. I'm sorry to read your comment, which describes a bad customer experience that is the exact opposite of our objectives. Thank you for sharing your opinion, which always motivates us to do our best.
1/5
★☆☆☆☆
Very disappointed. Google tells me I can buy water on the site, I'm offered tiny statuettes. I wanted to buy a jerry can of water... the site refers me to mints and rosaries...??
Christelle
purchased on 30/08/2023
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Answer from
Palais du Rosaire
Hello, I'm sorry you couldn't find us on our website. You should have gone to this link: https://www.palaisdurosaire.com/fr/71-eau-lourdesLa Next time, please contact us by phone or e-mail before placing your order.
1/5
★☆☆☆☆
The rosary arrived broken and I have no answer to my complaint.
Cindy A.
purchased on 19/06/2023
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1/5
★☆☆☆☆
Received damaged inside...bubble packs all popped.. arrived to US like it went through a storm. Same thing happened at the last two shipments. Shipper fault and makers of the Lourdes mint packaging because the bags were all torn and mints all spilled out.
Acheteur Vérifié
purchased on 23/05/2023
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Answer from
Palais du Rosaire
Thank you for your 1 star review. Even though we are not responsible, the carrier is. And as we told you by e-mail, your file is being processed by the carrier and the insurance company. We were going to send the parcel back to you as soon as we had confirmation from them that your request had been taken into account. We'll keep you informed. Thank you again. God bless you all
1/5
★☆☆☆☆
I am satisfied with my fast delivery. Thank you for the perfect products.
Yolande O.
purchased on 20/05/2023
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Answer from
Palais du Rosaire
Hello, I think you made a mistake when you posted your review... 1 star out of 5... But thanks for the review anyway.
1/5
★☆☆☆☆
I paid an extra 17 euros for express delivery, i.e. the day after my order, but I received it 4 days later. and then one of the statues started to melt at the head due to the heat from an LED.
Acheteur Vérifié
purchased on 17/05/2023
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Answer from
Palais du Rosaire
Hello, by ordering on Thursday evening, you could not be delivered before Monday. You can ask Chronopost for a refund, but they are unlikely to accept. For the statue that melts (??!!) send us a photo to [email protected] and we'll change the product for you. Best regards,
1/5
★☆☆☆☆
Bonjour j'ai commandé des bouteilles d'eau de lourdes et j'ai annulé le lendemain étant donné un ami m'en rapporter ils n'ont pas pris en compte l'annulation alors que la commande était en préparation et l'ont expédié quand même jai annule auprès du relais pickup et j'ai ouvert un litige paypal car ils refus de me rembourser la totalité de ma commande sur 47 euro ils me comptaient rembourser seulement 28 euro j'ai transformé mon litige en RÉCLAMATION et j'ai eu gain de cause hier paypal m'a remboursé la totalité de ma commande merciii??????paypal I don't order from the palais du rosaire anymore, they are the bearers of the lord's voice when it comes to money, it's another matter altogether. Anyway, the main thing is that I received a full refund.
Mme S.
purchased on 25/03/2023
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1/5
★☆☆☆☆
Sav non-existent disappointed I do not recommend this. Company
Christian L.
purchased on 19/03/2023
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1/5
★☆☆☆☆
No news about my order
Mme K.
purchased on 18/03/2023
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Answer from
Palais du Rosaire
What a shame to read this review when you haven't even contacted customer service or the carrier to find out where your parcel is. You should know that, as indicated in the tracking link sent to you, your parcel could not be delivered to the relay point you selected because it is marked as temporarily closed. A very harsh notice which is totally undeserved. You will be contacted by telephone to define another relay point for delivery.
1/5
★☆☆☆☆
Abbas M.
purchased on 21/02/2023
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Answer from
Palais du Rosaire
Hello Mr. Maghraoui, you must have received a paper in your order indicating that you could contact us. It would have been a good idea to let us know so that we can solve the problem and respond to your request.
1/5
★☆☆☆☆
I'm still not able to get the product, which is still not available at the relay point. This is a pity as the package was due to leave for Cuba this week!
Anne D.
purchased on 16/02/2023
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1/5
★☆☆☆☆
I ordered 2 rosaries from Saint Michel. Received on 3/02. Blessed by a priest the same evening. I use 1 of the rosaries on wednesday 8/02 then thursday 9. On vend 10 when I take the rosary from its little bag it is in 3 pieces: the medal, the three grains, and the rest of the rosaryHow to interpret this: bad quality of the product or Liberation? Cordially.
Maud G.
purchased on 26/01/2023
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1/5
★☆☆☆☆
Still havent received my packaged and I am not receiving any response from Palais du Rosaire on where is my parcel.
Acheteur Vérifié
purchased on 22/12/2022
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Answer from
Palais du Rosaire
Hello,First of all we would like to apologise.We were unable to respond as we were closed during that week.However, as per your reply, the package was returned to us as it was refused at the UK border.The package has since been returned to you.We are doing our best to send the parcel to you in a timely manner however we are not in control of the delivery constraints.We still hope that you will be satisfied with your order.Hoping to see you again among our customers despite this small incident.SincerelyLe Palais du Rosaire
1/5
★☆☆☆☆
Statue ordered and sent without quality control (the gold paint was completely flaking off a good part of the statue, and they should have seen this because they were the ones who put it in the first box) and no protection in the main box: result? A broken statue! I get my money back and on top of that I lose my shipping costs. Edit: following your reply, I can confirm that PayPal refunded me 42 euros and some ... and not 50.74 euros. I can send you a screenshot of my PayPal account as proof of my honesty.
Jerome L.
purchased on 07/11/2022
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Answer from
Palais du Rosaire
Hello, I'm sorry to hear about your dissatisfaction. We process hundreds of orders every day, and we always try to give them the utmost attention, but sometimes errors of judgement regarding the strength of the packaging are made. However, apart from the fact that the statue arrived broken and that we'd probably offered to send it back, you received a full refund, including postage. You paid 50.74, including 7.99 for postage, and were refunded 50.74. After verifying the amount paid and refunded, please correct your message. EDIT: I'm really sorry if you've only received part of the refund, but I'll make sure you get a full refund as soon as possible.
1/5
★☆☆☆☆
Rosary not at all like the photo in terms of size I can not even wear it it does not even the head I had to have a bottle of heavy water instead I got a truque bb that can put the finger that is useless to me. I'm really disappointed and I wouldn't recommend you anymore.
Mika Y.
purchased on 24/11/2022
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1/5
★☆☆☆☆
Josiane G.
purchased on 06/12/2022
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Answer from
Palais du Rosaire
Hello, your parcel was sent the day after you placed your order and has been in transit for several days. You did not fill in the complete delivery address. It's unfair to give us a star when the fault lies with the deliveryman or the person who filled in the delivery address. We will refund your order if it does not arrive within the day. Best regards, Camille
1/5
★☆☆☆☆
Fast and prompt service. I received my entire order. Very satisfied
Lise M.
purchased on 21/11/2022
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1/5
★☆☆☆☆
I didn't get my order or refund!
Laurence W.
purchased on 05/12/2022
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Answer from
Palais du Rosaire
Hello Madam,I understand your dissatisfaction, I hope you will forgive us for this stock error. The refund is in progress, you should receive it very soon. The refund is in progress, you should receive it very soon.again sorry, have a nice holiday. Camille
1/5
★☆☆☆☆
Article received of very very mediocre quality! no follow-up to my email of contestation.
Acheteur Vérifié
purchased on 08/11/2022
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1/5
★☆☆☆☆
HelloI'm reporting unprecedented behavior by the carrier dpd and the impossibility of reaching the palais du rosaire my order announced for delivery by dpd the day after tomorrow (magic!) between 9 a.m. and 12 p.m.; I wait until 1 p.m. no news: no sms, no phone call; I call dpd and try to get a rescheduling with a tighter time slot: not possible, I'm told, but they'll call me first; finally the delivery, postponed for the weekend, is announced to me between 8 a.m. and 5 p.m.! and to send an e-mail to the store? impossible! I tried a message on the site without much hope of a reply I give up the parcel will be sent back
Michèle B.
purchased on 05/11/2022
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1/5
★☆☆☆☆
I received the wrong item and I'm still waiting for my refund...
Veronique B.
purchased on 24/10/2022
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1/5
★☆☆☆☆
Wrong order, empty heavy water bottles and no response from after-sales service. I received a refund of 2 euros on my order of 18 euros without any information on when this refund came and the amount. I do not recommend this site.
Acheteur Vérifié
purchased on 28/10/2022
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1/5
★☆☆☆☆
As a customer who has spent a lot of money over the years, I would have appreciated a discount code from time to time. This is never the case. So 1 star. I don't feel like ordering anything anymore. On the positive side, you don't have to wait too long to receive your order. As for the quality of the products, even the expensive gold ones, well, that's just too bad! Don't say anymore that you send products blessed by priests because it's not true. I got the answer on the spot in Lourdes from the priests. Following your reply, - even the stores around you say that no priests come to bless the stock and that they have better things to do. - You have harassed me with advertising by e-mail instead of sending me a promotional code. You are rats and liars. The gold medal is smaller than a pinky nail and as thick as cigarette paper for 100. You love money, that's for sure! When you justify yourself the way you did, it's because you've got something twisted to hide. A bon entendeur.
Acheteur Vérifié
purchased on 04/09/2022
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Answer from
Palais du Rosaire
Thank you for sharing your opinion.
1/5
★☆☆☆☆
Didn't receive my order Lost package?
Deminne L.
purchased on 05/09/2022
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Answer from
Palais du Rosaire
Hello, We will do everything necessary to find your parcel, the investigation is underway, or send you another if necessary. However, the fault lies more with Chronopost than with us.
1/5
★☆☆☆☆
Sylvain
purchased on 04/09/2022
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Answer from
Palais du Rosaire
Hello, you ordered 5 cartons of novenas, each weighing 12kg, which cannot be handled by the carrier in a single parcel. They all left our premises at the same time. Please wait until all the parcels have been delivered. An email with all the tracking links has been sent to you. You can also contact customer service Monday to Friday from 9am to 5pm to express your dissatisfaction. Thank you for your understanding.
1/5
★☆☆☆☆
Having placed an order on July 13, 22, for a simple medal, to date Thursday, July 21, 22, still nothing received.There is anguile sous rochefor me, this site is a scam and I will notify the authorities.
Maurhsaid A.
purchased on 21/07/2022
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Answer from
Palais du Rosaire
Hello Sir, as we discussed on the phone yesterday, you gave us the wrong address when you sent the package. The package was returned to us, and we sent it back yesterday at our own expense, despite the fact that the error was entirely your fault... You can notify the authorities, but I find it hard to believe that they will take your request seriously when you tell them that you were mistaken when you wrote the address, and that the parcel was nevertheless returned to you at the seller's expense. On that note, I hope you have a nice day and that your parcel reaches you quickly.
1/5
★☆☆☆☆
After placing an order and paying with my credit card, my parcel was delivered to a relay instead of to my home. As I'm disabled, I couldn't go and pick it up, so the parcel left again, and now the DPD company is saying that they can't find my address.
Marie-hélène C.
purchased on 16/07/2022
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Answer from
Palais du Rosaire
Hello Madam, We are very sorry to read this comment, but please be aware that the problem is totally related to the carrier, although it is us who received this unfavorable notice. The carrier has been informed of your dissatisfaction, and your parcel will be redistributed to you shortly. It was left at a relay point because the deliveryman was unable to reach you. You can count on our good will to ensure that you receive your parcel as soon as possible.
1/5
★☆☆☆☆
Thanks for everything
Lucie T.
purchased on 05/06/2022
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1/5
★☆☆☆☆
I received my rosary without La Croix ... in short
Fcukinmango F.
purchased on 06/05/2022
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Answer from
Palais du Rosaire
Hello, please send us a photo to [email protected] and we will send you another rosary as soon as possible. Sorry for the inconvenience.
1/5
★☆☆☆☆
I never received the order. I believe this is a potential scam as my email has also gone unanswered. Fifty euro rip off
Acheteur Vérifié
purchased on 08/04/2022
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Answer from
Palais du Rosaire
We are sorry that you have not received your package. According to the delivery information, your package seems to be stuck in customs since February 19th. We would have preferred you to contact us by email or phone before leaving a notice like this, but we will correct this problem and resend your order as soon as possible. ::: /// ::: We're sorry you didn't receive your parcel. According to the delivery information, your package seems to have been stuck in customs since February 19. We would have preferred you to contact us by e-mail before leaving such a notice, but we will rectify this problem and resend your order as soon as possible.
1/5
★☆☆☆☆
It's the worstI can't believe it arrived so damaged.I can't get a refund because it's an overseas delivery.It was the worst packaging.
Soojeong H.
purchased on 06/04/2022
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1/5
★☆☆☆☆
Two weeks waiting for my refund
Acheteur Vérifié
purchased on 03/04/2022
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1/5
★☆☆☆☆
I haven't received my package banque dizainnier
Jeancharles P.
purchased on 05/03/2022
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Answer from
Palais du Rosaire
Hello, according to Colissimo's information, "Your mail was delivered to the address (to the addressee, or directly into his mailbox, to the janitor)" on February 21, 2021. If you can't find it, please contact us at [email protected]
1/5
★☆☆☆☆
Very Disappointed rosary at 40 it made me one day it cracked. I sent my return by email and also by message on the site by explaining the problem and thinking to have a gesture of their share but unfortunately I had no answer no around of their share I am extremely disappointed knowing that we are on some things of religious in which the orders that counts for them for their prayers and protection.
Acheteur Vérifié
purchased on 10/02/2022
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1/5
★☆☆☆☆
Your rosary ref: 66752 has greatly increased the 27/07/2021 I paid 7.10. sold by internet 9.50 big difference and shipping too high I think you abused.
Patrick M.
purchased on 02/02/2022
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Answer from
Palais du Rosaire
Hello, thank you for informing us of this difference of 2.4 compared to the summer of last year... Unfortunately, we can't maintain our selling prices if our suppliers increase their prices, as well as energy, transport, taxes... well, everything increases. Welcome to 2022.from there to put a one-star review, for a parcel delivered quickly, well packaged, sold at the indicated price, I find the punishment a little harsh, but the customer's decision is law.count on our goodwill, and May the Lord accompany you in your prayers.
1/5
★☆☆☆☆
I recently bought a stacked crib which was on display at the shop window at the Palais du Rosaire in Lourdes for over a 100, together with various other items. When I unpacked the item to display it over Christmas, I realized that it was missing some components. A quick search on the internet confirmed my concerns. Nothing was mentioned at the time of purchase, the service was very cordial, and there was no reason for me to suspect any wrongdoing. My requests for a resolution have, thus far, led only to a response from Palais du Rosaire that my request was being looked into.
Anna D.
purchased on 26/01/2022
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Answer from
Palais du Rosaire
Hello, I am sorry to read your message. It is probably an error on the part of one of our staff members in one of our shops at the Sanctuary of Lourdes. You should have contacted us by phone or e-mail. The customer service of our website would have solved the problem. -- -- FR -- -- Hello, I'm sorry to read your message. It's probably an error on the part of one of our staff in one of our stores at the Sanctuary of Lourdes. You should have contacted us by phone or e-mail. The customer service department on our website would have solved the problem. --
1/5
★☆☆☆☆
2 of the 4 candles were broken. I'm talking about the plastic or inside is the candle. So being broken I had to throw them away!
Amandine F.
purchased on 13/01/2022
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Answer from
Palais du Rosaire
Hello Madam, Please be aware that this is beyond our control, and that the carrier is responsible for this breakage. The products sent were in conformity. What's more, if you had contacted us and sent us the photos justifying the breakage, we would have sent the broken candles back to your home address the very next day, or we would have refunded your money. Please contact us at [email protected] or +33 05 62 92 25 00 . Thanking you for your understanding, Palais du Rosaire Customer Service
1/5
★☆☆☆☆
Every second item is unavailable, yet several days (week?) after the order it is still noted as available on the site and not out of stock.A refund that is slow to arrive This does not inspire confidence for a future order?
Michel S.
purchased on 15/11/2021
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1/5
★☆☆☆☆
Following an error in the size of my purchase, I contacted the day I received the 18k gold medal, offering to exchange it for a larger (and more expensive...) medal. I was told no. cdlt
Jean M.
purchased on 19/10/2021
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1/5
★☆☆☆☆
Una bottiglia è arrivata ammaccata, per averla pagata 12 per dell'acqua mi sembra un po' troppo....va bene che è acqua di Lourdes ma non approfittate troppo della fede della Madonna, non ditemi che la bottiglia costa cara costruirla con l'immagine sopra di Lourdes.....tra spedizione, costo dell'acqua, tasse, costa veramente tanto!!!! È sempre a scopo di lucro anche la fede purtroppo.....grazie comunque!---------Avevo messo due stelle e ora solo una....dalla grotta al vostro più vicino dei vostri 3 supermercati famosi dal 1920 a piedi si impiegano 14minuti e con il bus L5 11 minuti, lo so perché sono stato già lì, il vostro facchino per prelevare l'acqua sicuramente non porterà due bottiglie alla volta (una per mano) ma avrà un carrello a ruote e ne porterà circa 36 se non di più.Inoltre non hai risposto neanche per la bottiglia che è ammaccata .... ....la cosa più importante...Se è questione di marketing il vostro per come è ovvio, il poter imbottigliare e vendere a caro prezzo l'acqua pubblica di Lourdes, ragionevolmente, se ad un cliente al suo primo ordine gli arriva una bottiglia ammaccata/deformata, gli si offre almeno un altra bottiglia gratuitamente dall'aspetto nuovo per la cifra che ha pagato, almeno per la situazione di disagio.....La bottiglia l'ho ancora chiusa integra (sembra proprio difettosa e increspata la plastica dapprima di averla imbottigliata ma è brutta a vedersi). Quindi solo una delle tre bottiglie è rigata/graffiata, capisco che dovete avere fretta nel procedere negli ordini e non avete tutto il tempo di osservare il prodotto che spedite, ma per il prezzo che si paga, almeno rispettate la qualità di cosa vendete per il rispetto e la fidelizzazione del cliente che comprerà ancora.Non riesco ad inserire una foto qui purtroppo, non c'è il tasto per inserire l'immagine.Siccome dovevo regalarla ad una persona cara con un tumore, non volevo fare brutta figura in un regalo ammaccato.... l'acqua di Lourdes è più preziosa lo so ma la bottiglia con l'etichetta dell'immagine sacra se è ammaccata la bottiglia non fa una bella figura, sembra che sono stato sgarbato io a conservarla male....mi capisci?Grazie comunque e cercate di capire la che la pignoleria delle persone c'è anche quando si paga molto e quindi si è pignoli per avere le cose perfette.Grazie mille.
Maria D.
purchased on 14/08/2021
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Answer from
Palais du Rosaire
Hello, thank you for your order. We sell the bottle for 12 because you pay the person who goes to the Cave to collect the water for your order. The shrines are only accessible on foot, so collecting the water takes at least 20 minutes. Good morning Pauline
1/5
★☆☆☆☆
My little rosary boxes didn't close properly, and my dizainier arrived with the chain undone, so I had to tinker with the whole thing to get it back in order. I'm disappointed Lise Hoenn
Lise H.
purchased on 17/08/2021
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Answer from
Palais du Rosaire
Hello Lise, thank you for your order. You can send us back the defective items and we will replace them. We are sorry that your items arrived in poor condition. Please do not hesitate to contact me at [email protected]. Pauline.
1/5
★☆☆☆☆
Very Disappointed , the crosses do not conform to the photos .
Baldacci A.
purchased on 15/06/2021
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1/5
★☆☆☆☆
Very pleased with my order for my godson's solemn communion. As well as candles for those who left too soon, and holy water for my godchild's mother and grandmother.
Christine
purchased on 07/06/2021
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1/5
★☆☆☆☆
Not at all happy with this site since April 28 that I placed my order I still have not received more they put relay points that they do not even respect to then call back and say that I have misvalidated my relay point yet this is what the site offers a little disappointed and I'm still waiting for my order we will already us 2 weeks yet I had to be delivered the 3 days of the day I placed the order to be avoided if you are in a hurry to want to use these products
Mathieu
purchased on 12/05/2021
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Answer from
Palais du Rosaire
Hello Mr Beliby, following our e-mail exchanges, we can confirm that an inquiry has been opened with the carrier to unblock the delivery of your parcel. We are doing our utmost and putting pressure on the carrier to speed up your delivery. See you soon
1/5
★☆☆☆☆
You have not shipped not my order from France yet. It is way more than 10 business days and not replied to 2 emails from me asking about it. I asked you to cancel the order and refund my money to my credit card but still no response.I am very unhappy with your company.Verinder Sahni
Verinder S.
purchased on 05/05/2021
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Answer from
Palais du Rosaire
Hello, thank you for your order. As in my reply to your email this morning. We did not receive your previous e-mails and therefore only became aware of your problem this morning, 06 May. We have taken all the necessary steps to speed up the delivery of your package and ensure the delivery of your order. We are sorry for this delay in delivery which is not of our control. See you soon