/10
★★★★★
based on 5458 published reviews
★★★★★
based on 5458 published reviews
Latest neutral customer reviews
2/5
★★☆☆☆
The bracelet I sent back was indicated to me as being 19 cms and when I received it it was barely 17 cms......I hope to be reimbursed fairly quickly
Christine
purchased on 21/10/2022
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3/5
★★★☆☆
I ordered some. Wood-colored rosaries, they arrived black. Second order, one rosary arrived damaged. That's a shame. When the site surprises because the sizes of objects should be indicated
Marie B.
purchased on 20/10/2022
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2/5
★★☆☆☆
Necklace 45 cm instead of 50
Wendy F.
purchased on 04/10/2022
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3/5
★★★☆☆
I'm very happy with some of my purchases. One item is missing and I still don't know if it will be available again or if I'll get my money back.
Delphine
purchased on 05/10/2022
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3/5
★★★☆☆
Customer K.
purchased on 23/09/2022
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3/5
★★★☆☆
A little disappointed. Plastic item and very small gold-plated medals.
Maite H.
purchased on 27/08/2022
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2/5
★★☆☆☆
I thought the fluo saint under the globe was bigger and presented it to you as a gift, whereas I paid for it, and I had ordered 4 postcards (they were presented in pairs and I had asked for two packs).
Aymeric R.
purchased on 02/09/2022
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3/5
★★★☆☆
Product not as shown on website. Novena candles last only 8 days (white cap) instead of 9 days (yellow cap).
Paturel C.
purchased on 02/09/2022
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Answer from
Palais du Rosaire
Hello, these novena candles are from Ciergerie Lourdaise, white and yellow cap. We have forwarded your request to them.
3/5
★★★☆☆
I'm very satisfied with the products and the speed of delivery.I'm giving this rating because what upsets me is that I received a 10% discount for my birthday on July 5th and I couldn't use it for my order.If I used it I had to give up the free delivery on orders over 49 euros. As my order was over 49 euros, I had to choose between the 2 advantages. I find these conditions unfair.
Acheteur Vérifié
purchased on 23/08/2022
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Answer from
Palais du Rosaire
Hello, you should have contacted customer service by phone, email or via the chat box on the site, we would have resolved the situation. After that, if you don't reach the free delivery level of 49, it's normal that it won't be triggered automatically. Please note that for small items (jewelry, books) delivery is free from 29. Have a nice day.
3/5
★★★☆☆
I received the parcel quickly and the gift card was a pleasure, but I was disappointed with my last order. The St Bernadette statuette arrived broken in its metal box and the medal was missing from the St Bernadette box, so I hesitate to recommend...
Acheteur Vérifié
purchased on 19/08/2022
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Answer from
Palais du Rosaire
Hello, sorry to read your review. We would have preferred you to contact us by e-mail or telephone, so that we could have changed the damaged items, as specified in the note you must have received in your parcel. (But I'll call you right away to sort this out and to let you know that you're totally satisfied with your order).
3/5
★★★☆☆
Not entirely satisfied with the packaging of my parcel and the method of transport.
Daniel H.
purchased on 05/08/2022
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2/5
★★☆☆☆
I ordered a rosary, it broke all by itselfI sent the picture no more newsPity.
Mme C.
purchased on 05/08/2022
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3/5
★★★☆☆
The delivery man didn't come up to my apartment. I'm handicapped.
Josette S.
purchased on 03/08/2022
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3/5
★★★☆☆
I am still waiting for delivery since 28/6/2022.
Le S.
purchased on 15/07/2022
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3/5
★★★☆☆
Hello. I'm not criticizing the product or the delivery, which was quite fast compared to usual. On the other hand, you offered to go and burn a candle at the grotto in Lourdes for my seriously ill wife. I didn't. I recommended Lourdes water and asked you to go for me and my son at the same time, and you were supposed to send me video proof. I have received nothing. I will continue to order water because I need it, but I must admit that I am very disappointed, at least for my wife. I was planning to come to Lourdes but her state of health does not allow it. Yours sincerely Bertrand VASSEUR.
Bertrand V.
purchased on 04/07/2022
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Answer from
Palais du Rosaire
Hello, if one of the members of the Palais du Rosaire team has told you that they are going to burn a candle, they are committed to doing so on their own time. I invite you to follow us on social networks to see the videos published each day, you will surely find the video where we burn a candle at your request. However, if it can reassure you, I remember your request made by phone, and I personally burned the candle as you requested, that same evening on leaving the Palais du Rosaire. You can count on our good will and all our support in the trials you are going through. Camille
2/5
★★☆☆☆
Broken statue received Lack of seriousness Long waiting time for reshipment
M. R.
purchased on 04/07/2022
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Answer from
Palais du Rosaire
Hello, sorry to read your dissatisfaction in this review. We had however specified on the parcel that it is necessary to check the state of the statue before signing the receipt of the parcel, so that our after-sales service can be as reactive as possible. As a result, it took longer to return the statue. We apologize for this delay, which in our eyes is not a lack of professionalism, but a respect for the procedure vis-à-vis the carrier, as we explained to you by phone. We hope that the other statue sent to you meets your expectations.
3/5
★★★☆☆
The product noted on the site was indicated available whereas it was not the case and the sending was made without informing me in a point relay with 25 kms of my place, whereas my address was noted well.Otherwise, product arrived well, of quality and sympathetic telephone reception.
Michel B.
purchased on 15/06/2022
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3/5
★★★☆☆
I'm not entirely satisfied with my purchase; the picture looks different from the medal in real life! A little disappointed but okay
Une C.
purchased on 07/06/2022
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Answer from
Palais du Rosaire
Hello, You have 15 days to return the item if it does not suit you, to exchange it or be reimbursed.
2/5
★★☆☆☆
Disappointed by the last purchase, I'm still waiting after 1 week for confirmation of the return.
Acheteur Vérifié
purchased on 06/06/2022
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3/5
★★★☆☆
Delivery,Too long 9 days to travel 300 km,otherwise the product corresponds to my expectations.
Acheteur Vérifié
purchased on 05/06/2022
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3/5
★★★☆☆
Hello, I had asked for a small gift pack and ended up with a horrible blue plastic box ????Sinon the medal is pretty!
Gaetane E.
purchased on 04/06/2022
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3/5
★★★☆☆
But the candle was not available and they replaced it with 2 others without telling me. I would have preferred to wait for the restocking. Too bad this time. Having said that, they were also very generous with two mini rosaries, but that only made us feel better about the original intention of this superb set. But I'm always delighted with my orders ??????????
Acheteur Vérifié
purchased on 14/05/2022
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2/5
★★☆☆☆
The candles are written in Spanish, although I wanted them in French.
Ilardo
purchased on 05/05/2022
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Answer from
Palais du Rosaire
Hello, sorry to read this review, you should have contacted us by email or phone, we would have changed them immediately.
2/5
★★☆☆☆
Long processing times, free delivery ....facturée.....
Acheteur Vérifié
purchased on 02/05/2022
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Answer from
Palais du Rosaire
Hello, you paid 3.98 for a Mondial Relay delivery in 5 to 6 days. If you were in a hurry, it would have made more sense to opt for delivery via DPD in 24-48 hours. As for delivery costs, delivery is free from 29 by recorded delivery and 49 by point relais, and from 59 by home delivery. I'm sorry I couldn't be more helpful.
3/5
★★★☆☆
Delivery of my novenas arrived cardboard boxes torn, glued by mail <, the white links had torn the cardboard,,,some novenas had the top broken and the yellow cap was at the bottom of the box
Marie C.
purchased on 19/03/2022
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3/5
★★★☆☆
Satisfied, products as expected and prompt delivery.
Acheteur Vérifié
purchased on 12/03/2022
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2/5
★★☆☆☆
Roseline C.
purchased on 02/01/2022
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2/5
★★☆☆☆
Hello, the advent calendar is very pretty but very disappointing because the little characters don't fit into the notches provided for that. It's impossible to make them fit and they systematically fall. It's a real shame because it's very pretty. I'm very disappointed.
Edwige B.
purchased on 08/12/2021
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2/5
★★☆☆☆
The wind calendar received in Belgium is not in conformity.it lacks a notch which would make it possible to stabilize the assembly.it is impossible to make with scissors or a cutter.I am disappointed for my granddaughter who cannot handle it under penalty of making it fall.I do not know yet what is the case for the one sent to Marseilles, I will let you knowGood day.
Claire M.
purchased on 02/12/2021
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2/5
★★☆☆☆
The two small rosaries have broken (open link, one in two places); I've been waiting a week for the return agreement.
Sylvette B.
purchased on 18/11/2021
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2/5
★★☆☆☆
Articles conform to the description on the other hand I had taken the delivery express has 9 to have the articles quickly is saying in 24h I had ordered 6 days in advance for a burial and I had the articles only 2 days after the burial and still I had to apeller the customer service so that they send the order!!!! Not serious about delivery times. In addition I asked for a refund of my shipping costs of 9 I was told yes but I still have nothing
Acheteur Vérifié
purchased on 28/10/2021
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Answer from
Palais du Rosaire
Hello, we are very sorry to read your message. First of all, please accept our sincere condolences. As stipulated in our e-mail exchanges, the parcel was delayed by Chronopost, which blocked your order. We have also proceeded to reimburse the costs, but the transfer sometimes takes several days. We thank you for sharing your opinion, and hope you will be even more satisfied with your next orders.
2/5
★★☆☆☆
Disappointed, very basic product description, lack of dimensions or additional photos. Very disappointed with the ball engraved 3d 4.5 cm I thought it was the engraving inside! I would have wanted 7.5 cm that I bought in 2014 in Lourdes for my friend who finds it very pretty. I'm still waiting for the email to have more precision!,,,Miracles are made at the grotto not in your store. Website to review
Alain R.
purchased on 08/11/2021
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3/5
★★★☆☆
The products are as described. Ik is a pity that many of them are dated.
Ann V.
purchased on 22/10/2021
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3/5
★★★☆☆
David B.
purchased on 18/10/2021
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2/5
★★☆☆☆
Long delivery, clock received broken which rings at minus a quarter instead of ringing on battery, hands bent clocks supplied with batteries but empty batteries I suspect that we may have sent an exhibition clock Very disappointed with my purchase
Coraline V.
purchased on 24/09/2021
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Answer from
Palais du Rosaire
Hello, sorry to read this review. You should have contacted us by email or phone. We would have replaced the item. You have 15 days after delivery to return the item. There's still time! (+33) 05 62 94 66 17 [email protected]
2/5
★★☆☆☆
Very disappointed. After waiting several days for the order because 1 product was in restocking, I receive the order without the product and without explanation in the coli! So I contacted customer service and explained that 1 product was missing from the order. Called back, I learned that the missing product had been communicated by e-mail. I'm told it's been refunded, but I'm offered the unavailable product in a smaller size, so I have to pay on the site for the product added by customer service ... but with shipping costs! I won't be recommending any products on this site, and don't recommend the site personally. This is no way to treat your customers ...
Marie L.
purchased on 23/09/2021
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2/5
★★☆☆☆
The size of the rosaries is not mentioned, 3 rosaries bought, 3 different sizes, 2 of which are impossible to wear because they are too small.customer service kindly replied but I am still disappointed with my order.
Acheteur Vérifié
purchased on 20/09/2021
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3/5
★★★☆☆
Favorable opinion overall
Christian R.
purchased on 04/09/2021
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3/5
★★★☆☆
One item was not available. Payment should have been arranged when the order was made up. A "Credit Slip has been created" but I currently have no idea whether this means it will be refunded or is a credit note for my next purchase (probably next year). Also I ordered 2 small silver cross pendants but only one arrived. At 0.83 euros it is not worth the hassle of asking for a refund/credit note.
Elizabeth B.
purchased on 20/08/2021
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3/5
★★★☆☆
Lack of choice in all categories of the siteSo fast shipping and without incidents of packages.Site to recommend to Internet usersMarie-Christine Morbihan-
Marie-christine C.
purchased on 20/08/2021
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Answer from
Palais du Rosaire
Hello Marie-Christine, thank you for your order. Every two weeks we add 15 new items to our categories. Thank you for your recommendation :). Pauline
2/5
★★☆☆☆
Hello, I received my order, but the size of the bracelets is smaller than I wanted, I did not notice the dimensions, too bad.
Véronique L.
purchased on 06/08/2021
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3/5
★★★☆☆
Olivier B.
purchased on 09/07/2021
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3/5
★★★☆☆
The package arrived with a candle that was practically smashed to bits, enveloping everything else in sticky little balls.
Françoise G.
purchased on 08/07/2021
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Answer from
Palais du Rosaire
Hello Françoise, Thank you for your order. Normally all our candles are protected. If you wish, you can return the items to us for an exchange. Please contact us on 05 62 94 66 17 or [email protected].
3/5
★★★☆☆
Fast delivery. Children's bracelets are adult size. I received a bracelet without the Cruz. I took a cross to put on the wall super quality and very pretty
Clara O.
purchased on 01/07/2021
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Answer from
Palais du Rosaire
Hello Clara, Thank you for your order. If you have received a damaged item, please do not hesitate to contact our customer service department. See you soon. Pauline
3/5
★★★☆☆
Hello little angels no problem but the channels put 3 or 4 times and already oxides very bad quality. I'm disappointed.
Acheteur Vérifié
purchased on 09/06/2021
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2/5
★★☆☆☆
Hello. My parcel has been damaged, that's why 2 starsI'm sorry. Good day to you
Marcel B.
purchased on 17/05/2021
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3/5
★★★☆☆
Long delivery time, too bad.
Eric A.
purchased on 13/05/2021
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3/5
★★★☆☆
I have ordered several items but two of them are disappointing in terms of qualityNamely the perfumed rosaries which discolour clothes and skinAnd the necklaces with Angel because the stones are badly set and did not last the dayIt's a shame
Aman M.
purchased on 03/05/2021
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Answer from
Palais du Rosaire
Hello, thank you for your order. If you have any problem with one of our items, you can send it back to us and we'll be happy to change it. Don't hesitate to contact us at 05 62 94 66 17 or by e-mail at [email protected]. See you soon. Pauline.
2/5
★★☆☆☆
I ordered a dizenier bracelet which broke in the week I received it, I sent a message yesterday to the SAV but no return, so disappointed. But thanks to this avi, I'm hoping for a positive return.
Violaine L.
purchased on 28/04/2021
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Answer from
Palais du Rosaire
Hello Violaine, we're sorry about your bracelet and will replace it for you. As for our reply, you wrote to us yesterday Tuesday April 27 at 6:13 pm. Today is April 28 and your request is being processed. Have a nice day!
2/5
★★☆☆☆
My parcel arrived and the bottles had leaked inside and were all soaked, so I called you and you will replace the bottles for me.
Frederic G.
purchased on 05/03/2021
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3/5
★★★☆☆
Hello,I am not disappointed for the delivery but,I had ordered water of the cave because as I have the disease of charcot,I had seen that a woman who had the same disease as me had come to heavy and when she entered water of the cave,she cured,it is for that that I ordered water,but unfortunately,I am always in bad state,I hoped for a better health,but nothing good arrived for me. I am sorry,but I keep hope?I'm sorry, but I still have hope... Sincerely.
Daniel K.
purchased on 16/02/2021
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Answer from
Palais du Rosaire
Hello Daniel, Our hearts go out to you as you struggle with your illness. The water in La Grotte is the source that Bernadette gave us. It can heal some people, but unfortunately not everyone. But don't give up hope. Bonne journée. Pauline.
3/5
★★★☆☆
I prodotti sono buoni ma la spedizione è troppo lunga
Cristiana C.
purchased on 10/02/2021
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Answer from
Palais du Rosaire
Hello, thank you for your order. We ship packages in 24 hours but indeed your order took a long time to arrive in Italy. We are currently looking for new and faster delivery solutions for Italy. Have a nice day
3/5
★★★☆☆
One medal arrived split in two (unstuck)
Jean-michel P.
purchased on 07/01/2021
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Answer from
Palais du Rosaire
Hello Mr Picard, thank you for your order. If an item arrived damaged, you can send it back to us and we will exchange it without any problem. Have a nice day!
2/5
★★☆☆☆
I received my broken candle... Too late to give for Christmas. I do not recommend
Aurélie C.
purchased on 05/01/2021
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Answer from
Palais du Rosaire
Hello Aurélie. I see from my computer tracking that your package was delivered on December 29. If your candle arrived broken, we can replace it without any problem. We protect our articles as much as possible in the parcels for transport but sometimes the parcels are so badly treated that our protections are not enough. Please contact us on 05 62 94 66 17.
3/5
★★★☆☆
The rosaries are smaller than my attempted ones and are already cut.
Prucia Z.
purchased on 05/01/2021
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Answer from
Palais du Rosaire
Hello, thank you for your order, if any items do not suit you you can return them to us by making a return request via your customer account on our website. Have a nice day. Pauline
3/5
★★★☆☆
Tempi di consegna lunghi, ma son contenta dei prodotti. Da migliorare il servizio clienti, hanno risposto ad una mia mail solo dopo avvenuta consegna dei prodotti.
Acheteur Vérifié
purchased on 24/12/2020
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Answer from
Palais du Rosaire
Hi, My computer system tells me that your order was delivered on December 28. We are sorry for the long delivery time. Have a nice day.
2/5
★★☆☆☆
Fast delivery Good quality candle
Martine L.
purchased on 30/12/2020
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2/5
★★☆☆☆
Acheteur Vérifié
purchased on 28/12/2020
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Answer from
Palais du Rosaire
Hi, on the computer tracking your package was delivered on December 28. We are sorry if the delivery time was so long.
3/5
★★★☆☆
Bonjour un peu déçu car la petite bouteille avec eau de lourdes est parvenue cassé
Aurelie
purchased on 21/12/2020
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Answer from
Palais du Rosaire
Hello Aurélie. If your bottle arrived damaged, we can replace it for you. It sometimes happens that packages are damaged during delivery. I invite you to make a return request on our website via your customer account. Have a nice day!
3/5
★★★☆☆
Crèche un peu desevente
Bruno B.
purchased on 08/12/2020
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Answer from
Palais du Rosaire
Hello Bruno, Thank you for your order. If you don't like the crib you can send it back to us :). Have a nice day!