/10
★★★★★
based on 6610 reviews published
★★★★★
based on 6610 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
Very happy fast delivery
Marie V.
purchased on 02/04/2024
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2
/5
★★☆☆☆
An article arrived broken and despite my email no reply from the after-sales service.
Celine S.
purchased on 30/03/2024
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2
/5
★★☆☆☆
Ordered two "special" tourist tickets. As the numbers requested were free on the excel file, I took 180 and 181. I received "lambda" tickets, whereas the file indicated the availability of the tickets. I called you and it was decided to refund me the difference between special and normal tickets. I'm waiting for the decision to be confirmed.
Dorothee D.
purchased on 10/03/2024
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Answer from Palais du Rosaire
Hello,
Unfortunately there was a small incident, we apologize again.
The refund has been made to your account.
Yours faithfully
Le Palais du Rosaire
Unfortunately there was a small incident, we apologize again.
The refund has been made to your account.
Yours faithfully
Le Palais du Rosaire
2
/5
★★☆☆☆
The cross on the rosary does not match the photo in the article.
Michael E.
purchased on 03/03/2024
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3
/5
★★★☆☆
Very satisfied thank you
Muriel C.
purchased on 29/02/2024
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3
/5
★★★☆☆
Fast and conciliatory, I put this note because I did not obtain completely what I wished and I already expressed it by e-mail.je considere that that can arrive.
Laurent T.
purchased on 15/02/2024
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3
/5
★★★☆☆
The carrier is completely null
Josianne S.
purchased on 14/02/2024
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Answer from Palais du Rosaire
Hello,
We don't quite understand why you're giving us this note when the carrier is not part of our store. You can choose between two different carriers for delivery.
Best regards,
Le Palais du Rosaire
We don't quite understand why you're giving us this note when the carrier is not part of our store. You can choose between two different carriers for delivery.
Best regards,
Le Palais du Rosaire
3
/5
★★★☆☆
Thank you for my order, it was a pleasure to receive your religious articles and I look forward to seeing you at the next pilgrimage 🙏
Michel O.
purchased on 10/02/2024
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3
/5
★★★☆☆
It's a pity that a medal on the rosary is a defect with a whitish trace.
Patrick V.
purchased on 06/02/2024
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Answer from Palais du Rosaire
Hello,
We're very sorry... In this case, please send us an e-mail with a photo so that we can resolve the problem.
Best regards,
Le Palais du Rosaire
We're very sorry... In this case, please send us an e-mail with a photo so that we can resolve the problem.
Best regards,
Le Palais du Rosaire
2
/5
★★☆☆☆
My address was incomplete and my parcel was delivered 4 days late.
Gérard P.
purchased on 06/02/2024
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Answer from Palais du Rosaire
Hello and thank you for sharing your opinion, but we are not responsible if your address is incomplete or if the delivery person is late. Your package left our premises less than 24 hours after you ordered.
2
/5
★★☆☆☆
I'm not satisfied with the product: on the one hand, because the rosary has more than 10 "balls" and the cross and the "medal" of the Virgin have come off and I've lost them. The quality of the product is unsatisfactory.
Stéphanie B.
purchased on 05/02/2024
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Answer from Palais du Rosaire
Hello,
We are very sorry about this incident...
If you have a problem with an item, please do not hesitate to contact us so that we can offer you a solution.
Best regards,
Le Palais du Rosaire
We are very sorry about this incident...
If you have a problem with an item, please do not hesitate to contact us so that we can offer you a solution.
Best regards,
Le Palais du Rosaire
3
/5
★★★☆☆
Disappointed that the rosary is in Italian
Maria P.
purchased on 03/02/2024
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Answer from Palais du Rosaire
Hello,
You have chosen the rosary and the booklet in Italian...
The language is indicated on the product sheet: French or Italian, sorry for the inconvenience.
Yours faithfully
Le Palais du Rosaire
You have chosen the rosary and the booklet in Italian...
The language is indicated on the product sheet: French or Italian, sorry for the inconvenience.
Yours faithfully
Le Palais du Rosaire
2
/5
★★☆☆☆
Ione : Because I had to go in person to pick up the Parcel from the courier while being told it was coming and that it was in a mail stop . I had to go around for days
Liliana B.
purchased on 04/02/2024
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2
/5
★★☆☆☆
5,candles not what I ordered.
David P.
purchased on 22/01/2024
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3
/5
★★★☆☆
Thank you for the small gift, but 1 candle received without the candle stick, and a medal opened on the 2 and in a few days the silver color fades.
Helene H.
purchased on 31/01/2024
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3
/5
★★★☆☆
We look forward to hearing from you
Richard F.
purchased on 27/01/2024
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3
/5
★★★☆☆
During the delivery of my order, 10 candles were missing.the service was called,it was solved immediately,the gentleman was very kind and efficient.the next day I received the missing complement.out of the 15 candles 8 were broken.the package was well packed,I think it was the order picker's fault.disappointed ....
Marie-claude C.
purchased on 18/01/2024
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3
/5
★★★☆☆
Order missing from package
Hélène L.
purchased on 08/01/2024
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3
/5
★★★☆☆
This time, I was disappointed by the shipping time. I had asked for express delivery, which has a cost, and I didn't really take advantage of it.
Catherine G.
purchased on 29/12/2023
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3
/5
★★★☆☆
Change of delivery point.
Acheteur Vérifié
purchased on 28/12/2023
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2
/5
★★☆☆☆
However, the people on the phone are very friendly and do their best. I don't think I can recommend it.
Marie-paule P.
purchased on 29/11/2023
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3
/5
★★★☆☆
Bonjour je suis très déçu du chapelet car les accroches était Pas tout cerclit je la perdu 3 fois j'ai dû les reprendre un par un . Sincerely mr Carafassi.
Calogero C.
purchased on 28/11/2023
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Answer from Palais du Rosaire
Hello,I'm sorry to read your message. I see that there is still time for you to return the defective rosary. Please contact our after-sales service on 05.62.92.25.00. We will be able to refund you or offer you another rosary. We apologize for the inconvenience,
2
/5
★★☆☆☆
I bought a novena and the plastic to burn because the wick was not in the center of the pot. I sent a photo and instead of offering a refund or sending another novena, I was offered a voucher for the next order. Do I want to place another order now, knowing that my house could have caught fire?
Laitaoui Y.
purchased on 27/11/2023
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Answer from Palais du Rosaire
Hello,We are very sorry to hear that the novena you purchased had a manufacturing defect, and we fully understand your concerns about safety.The safety of our customers is our top priority, and we take issues with the quality of our products very seriously. To rectify the situation, we would like to offer you a full refund for the faulty item. To rectify the situation, we'd like to offer you a full refund for the faulty item, and if you wish, we'd be happy to send you a replacement novena at no extra charge, to ensure your satisfaction and regain your trust.
3
/5
★★★☆☆
Excellent service from Le Palais du Rosaire in terms of order handling, shipping time and quality of packaging. Too bad the DPD carrier spoiled everything. I'll only recommend them if there's a possibility of delivery by another carrier. (No matter where I live, DPD has never made a single correct delivery).
Acheteur Vérifié
purchased on 23/10/2023
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Answer from Palais du Rosaire
Thank you for your positive feedback regarding Le Palais du Rosaire's service in terms of order handling, shipping time and packaging quality. Your satisfaction is very important to us, and we do our best to provide a quality shopping experience. Your satisfaction is very important to us, and we do our best to provide a quality shopping experience.We are sorry to hear that you encountered problems with the DPD carrier. We understand your concerns, and will do our best to accommodate your delivery preferences in the future. We apologize for any inconvenience this may have caused.If you have any further needs or questions in the future, please do not hesitate to contact us. Sincerely,The Palais du Rosaire team
2
/5
★★☆☆☆
The little angel with his blue crown arrived broken...it was to put in the cemetery.... Very disappointed
Isabelle M.
purchased on 27/10/2023
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3
/5
★★★☆☆
Anne
purchased on 25/10/2023
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Answer from Palais du Rosaire
We are sorry to hear that your experience was not very good. We would like to know more about the reasons for your dissatisfaction so that we can improve our services. If you are able to share any further details or specific concerns, we would be grateful for your feedback.We are here to serve you, and we hope to have the opportunity to fully satisfy you in the future. If you have any questions or special requirements, please do not hesitate to contact us.Sincerely,The Palais du Rosaire team
3
/5
★★★☆☆
Anne
purchased on 25/10/2023
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Answer from Palais du Rosaire
We are sorry to hear that your experience was not very good. We would like to know more about the reasons for your dissatisfaction so that we can improve our services. If you are able to share any further details or specific concerns, we would be grateful for your feedback.We are here to serve you, and we hope to have the opportunity to fully satisfy you in the future. If you have any questions or special requirements, please do not hesitate to contact us.Sincerely,The Palais du Rosaire team
3
/5
★★★☆☆
I sent a message to customer service because this order has been rather neglected, usually very happy. I don't understand this order. I'm waiting for customer service to get back to me.
Acheteur Vérifié
purchased on 01/10/2023
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3
/5
★★★☆☆
Good products but delivery times never respected.order on wednesday we are monday still not received
Mag D.
purchased on 26/08/2023
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Answer from Palais du Rosaire
Thank you for sharing your opinion. However, your order was shipped in less than 24h, it seems that La Poste is responsible for this delay. We are opening an investigation.
2
/5
★★☆☆☆
The heart of my rosary is badly assembled
Acheteur Vérifié
purchased on 22/08/2023
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Answer from Palais du Rosaire
Hello Sir, I'm sorry to read that the rosary is badly made on the heart. Please contact our after-sales service at [email protected]. We will be able to change your rosary or refund your money. You have 15 days from receipt of your parcel to change your mind. We can also be reached on 0033 05 62 92 25 00.