/5
★★★★★
based on 393 published reviews
★★★★★
based on 393 published reviews
Latest negative customer reviews
1/5
★☆☆☆☆
I received another pair than the one I ordered and I haven't heard from customer service for 3 days! I'm very worried and angry!
Maïte L.
purchased on 25/11/2024
Translated review
Answer from
PANAFRICA
Hello Maïté,
We're very sorry about your bad experience with Panafrica.
Black Friday and Christmas are very busy times... unfortunately customer service response times may be a little longer.
As discussed with the team this morning, you will of course be reimbursed.
I wish you a very happy holiday season.
Have a nice day!
Bertille
We're very sorry about your bad experience with Panafrica.
Black Friday and Christmas are very busy times... unfortunately customer service response times may be a little longer.
As discussed with the team this morning, you will of course be reimbursed.
I wish you a very happy holiday season.
Have a nice day!
Bertille
1/5
★☆☆☆☆
I received the wrong size
Samira M.
purchased on 11/09/2024
Translated review
Answer from
PANAFRICA
Hello Samira,
I'm sorry you received the wrong size. Did you contact our customer service about this? I don't think so. We are reactive and could have provided you with a solution quickly. It might have avoided a harsh rating on your part.
Have a nice day!
I'm sorry you received the wrong size. Did you contact our customer service about this? I don't think so. We are reactive and could have provided you with a solution quickly. It might have avoided a harsh rating on your part.
Have a nice day!
1/5
★☆☆☆☆
I didn't receive the bag I ordered, there was a mistake. It was very complicated to exchange it, the after-sales service is non-existent. I had to insist a lot by e-mail to get it without having to pay for it.
Blandine C.
purchased on 04/09/2024
Translated review
Answer from
PANAFRICA
Hello Blandine,
I'm sorry for the problem with your order. Indeed, there was an error at our warehouse for which we apologized.
We then tried to find together the best solution to satisfy you. That's why I'm quite surprised by your comment about 'no after-sales service'. The proof is in the emails we sent you at the end of August to find a solution that you yourself accepted.
I want you to know that we do our utmost every day to satisfy you. We regret this situation, but it's important for us to set the record straight.
Have a nice day
I'm sorry for the problem with your order. Indeed, there was an error at our warehouse for which we apologized.
We then tried to find together the best solution to satisfy you. That's why I'm quite surprised by your comment about 'no after-sales service'. The proof is in the emails we sent you at the end of August to find a solution that you yourself accepted.
I want you to know that we do our utmost every day to satisfy you. We regret this situation, but it's important for us to set the record straight.
Have a nice day