/10
★★★★★
based on 2401 published reviews
★★★★★
based on 2401 published reviews
Latest neutral customer reviews
3/5
★★★☆☆
Long delivery (5 days) and parcel arrives partly crushed. It's a shame because it was shipped quickly
Didier M.
purchased on 15/11/2024
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3/5
★★★☆☆
The items were well packed and exactly what I ordered. It was easy to order and make the payment. Also the variety of inks is very good in the shop. But... I would like the e-mail ads to come in english as I do not speak french. Also the shipping cost was too high and for that price it shouldn´t take more than a week to deliver(ordered from Italy at the same time, half the shipping cost and half the shipping time mon-thu). If you get that in order I will certainly order again. So all and all it was good with small bad details, thank you.
Kirsi K.
purchased on 12/11/2024
2/5
★★☆☆☆
Hello The quality of the products is not in question but I did not receive what I ordered.
Patricia D.
purchased on 06/11/2024
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Answer from
Papeterie Makkura
Hello Patricia, thank you for your review. We're sorry you didn't receive the order you were expecting. We are constantly working to improve our service to provide you with the best possible experience. Please do not hesitate to contact us by email or WhatsApp to resolve this issue. We hope to see you soon on our website. Have a nice day.
2/5
★★☆☆☆
One of the products delivered does not correspond to my order ...
Marie D.
purchased on 16/07/2024
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Answer from
Papeterie Makkura
Hello,
Could you please let us know which item was not delivered so that we can either return it to you or refund your money.
Best regards,
Karolina
Could you please let us know which item was not delivered so that we can either return it to you or refund your money.
Best regards,
Karolina
3/5
★★★☆☆
Ras
Giuseppe M.
purchased on 04/05/2024
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2/5
★★☆☆☆
Thin watercolor paper
Leslie N.
purchased on 30/04/2024
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2/5
★★☆☆☆
Almost all the ends of the blocks are pressed in, a sheet of paper is not enough packaging.
Constanze G.
purchased on 20/03/2024
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2/5
★★☆☆☆
I paid for shipping with FedEx Express as that was the only option for international shipping and it should have arrived in 1-3 days but they send it with another courier that took 2 weeks to arrive.
Bridget H.
purchased on 16/01/2024
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3/5
★★★☆☆
I was disappointed to have to wait three weeks (I wrote a check but didn't see that it involved three weeks).
Sandrine L.
purchased on 03/01/2024
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3/5
★★★☆☆
Too much packaging for such a small product.
Raquel C.
purchased on 15/12/2023
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Answer from
Papeterie Makkura
Thank you for your comment, Raquel. We are sorry that our packaging did not live up to your expectations. We will take your comment into account in order to improve our packaging policy. Thank you for your review and we hope to see you soon on our site.
Karolina
Karolina
3/5
★★★☆☆
Product not as expected
Laurent D.
purchased on 24/11/2023
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Answer from
Papeterie Makkura
Hello,
I don't understand your note, the product delivered to you is exactly the product you ordered.
In the event of an error on your part, you can return the product to us for a refund.
Best regards,
Karolina
I don't understand your note, the product delivered to you is exactly the product you ordered.
In the event of an error on your part, you can return the product to us for a refund.
Best regards,
Karolina
3/5
★★★☆☆
Overall, I'm quite satisfied, but one of the notepads was damaged because of the packaging.
Gergo G.
purchased on 09/11/2023
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Answer from
Papeterie Makkura
I'm very sorry to hear that one of the notepads has been damaged. We always make sure that our products are well packaged to avoid this type of inconvenience and we will make sure that this does not happen again. Thank you very much for taking the time to review our site. Sincerely, Karolina
3/5
★★★☆☆
I'll break the score down into two parts: - The first: the order was compliant and received promptly, the parcel was well prepared, and the quality was always top-notch. I'd give it 5 stars without question; - The second: on the other hand, what spoils the note is that the Mondial Relay point I had requested was not respected. As a result, I had to travel by car in an area where it's notoriously difficult to get around and park due to a lack of spaces, 1 hour there and back, even though the Mondial Relay point I'd requested is a 5-minute walk from my home. And that, frankly, made me a little uneasy.
Jacques G.
purchased on 01/11/2023
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3/5
★★★☆☆
Very long lead time on the Sailor pen and in the end I had to give up on the model I wanted as the lead time was not announced when I placed the order
Franckie T.
purchased on 16/06/2023
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3/5
★★★☆☆
No problems with the items. On the other hand, Fedex shipping leaves a lot to be desired. The parcel was left in front of the door without any form of protection...
Etienne L.
purchased on 13/08/2023
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3/5
★★★☆☆
I am satisfied with my purchases, but the 48h delivery is false! Ordered on Thursday, received on Wednesday, far from 48 hours.
Aurelia R.
purchased on 27/07/2023
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2/5
★★☆☆☆
Out arrived fast. But I had ordered black (3) and blue (3) pen refills and received everything in black.
Angélique V.
purchased on 13/07/2023
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3/5
★★★☆☆
Just a quick note to say that the presentation of the packaging doesn't reflect what you're selling... the little boxes of cartridges laid loose with paper on top... in a cardboard box 10 times too big... A bubble envelope with the little cartridges in a little bag with a little note would have been nice... it's a shame in France the taste for detail and pretty presentation isn't honored... Compared with Japanese shipments........
Audrey B.
purchased on 19/03/2023
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3/5
★★★☆☆
My experience is mixed for the following reasons. I placed an order for two batches of Tomoè River paper in A5 size. Although the sets were very carefully packaged, one corner of the sets was chipped. I notified the mill with photos. The stationery store offered me the option of returning the sets or a 25% discount on a repeat order. I opted for the second option, as a postal return is time-consuming and tedious. What's more, the cost of the return was not provided for by the stationery store. In the event of an incident, Amazon is more accommodating. In the end, I very quickly received the second batch in perfect condition, hence the three-star rating given the extra cost.
Jean-marc T.
purchased on 24/02/2023
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3/5
★★★☆☆
Fast shipping and receipt. However, an error on an item that arrived in blue instead of black.
Bleue D.
purchased on 25/01/2023
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3/5
★★★☆☆
Mixed opinion, I received my order on time but the bottle of ink opened a little in its box: the box and the bottle are stained, it's really a shame for a gift.
Sophie P.
purchased on 16/01/2023
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3/5
★★★☆☆
Very serious site in terms of delivery times. That said, the references and details concerning the products are sometimes erroneous. Nottament nlrqueon order a notebook without line and it is in fact line and even illustrations at the top and bottom of pages. The same goes for formats: I received a 5" when I thought I'd ordered an a4"... not very clear. I'd also add that some paper is expensive for draft sheet quality.
Maxime V.
purchased on 10/10/2022
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3/5
★★★☆☆
The envelopes are very pretty; I find the stationery less embellished and much less detailed, so I'm 1 bit disappointed.
Geneviève C.
purchased on 28/09/2022
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3/5
★★★☆☆
I find it regrettable that shipment only took place on the Monday following my order (placed on Thursday). 8 days to receive a 25gr parcel... that's a bit too long.
Didier L.
purchased on 18/08/2022
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3/5
★★★☆☆
Very well packed. But very long delivery time.
Armelle R.
purchased on 10/07/2022
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3/5
★★★☆☆
Very well packed. But very long delivery time.
Armelle R.
purchased on 10/07/2022
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3/5
★★★☆☆
Very well packed. But very long delivery time.
Armelle R.
purchased on 10/07/2022
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3/5
★★★☆☆
Very well packed. But very long delivery time.
Armelle R.
purchased on 10/07/2022
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3/5
★★★☆☆
Fast delivery. But: Postage cost me a 66% of the item price !!!! Item price = EUR 24.92 (100 pages of writing paper) Postage = EUR 16.50 (for Switzerland, near Geneva) That's HUGE!
Rafael S.
purchased on 01/04/2022
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2/5
★★☆☆☆
The order (small package, 50 gr max) should have been sent by post. The shipping cost was too high.
Jacques B.
purchased on 18/01/2022
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