/10
★★★★★
based on 3160 reviews published
★★★★★
based on 3160 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
The address indicated on the site is that of their store and not that of the warehouse. The products on the site are in their warehouse and not in their store.
Acheteur Vérifié
purchased on 20/07/2020
Translated review
Answer from ParaNatura.bio
Hello, Is it logical that we do not prepare orders in the middle of the store? The quantities you see on the site are the sum of the site and warehouse quantities. We don't understand your concern. ParaNatura.Bio
3
/5
★★★☆☆
Good reception.
Acheteur Vérifié
purchased on 07/06/2020
Translated review
3
/5
★★★☆☆
Complicated for the payment, and I received an article for which the expiration date was exceeded.
Acheteur Vérifié
purchased on 20/04/2020
Translated review
2
/5
★★☆☆☆
I received 2 bottles "Sauge deodorant" at the end of May which normally last a long time but whose expiry date is 08.2020!!! (the previous one I just finished using the expiry date is June 2021)
Acheteur Vérifié
purchased on 15/05/2020
Translated review
3
/5
★★★☆☆
Already indicated on the speed at the bottom of the page: 4 out of 5! which makes about 3.5 out of 5. a little above average.
Acheteur Vérifié
purchased on 02/05/2020
Translated review
2
/5
★★☆☆☆
Order arrived quickly, but 2 products arrived with an expiration date in 2 months... very disappointed.
Acheteur Vérifié
purchased on 29/04/2020
Translated review
2
/5
★★☆☆☆
Slow delivery, no information given to the customer, difficult communication (not the first time...). Parcel arrived: 3 out of 5 jars had damaged lids (knocks) and the almond puree had leaked out of the jars. Thank you Paranatura, if I ordered from you it's because it was the only way for me to get this almond puree that I love so much on the internet, and have it delivered to Switzerland. But next time, well, I'll avoid it, because I've had three experiences with you, and three of them have been rubbish...
Acheteur Vérifié
purchased on 26/03/2020
Translated review
3
/5
★★★☆☆
I would have liked to be informed by email that I would not receive the choco spread instead of being surprised when I opened the parcel that it was not inside.
Acheteur Vérifié
purchased on 17/04/2020
Translated review
3
/5
★★★☆☆
Problem during transport or delivery by the DPD company: the Vit C pink Hips glass bottle (although wrapped in bubble wrap) arrived broken into 1000 pieces. The glass still held together a little, as long as the plastic was tightly wrapped around it, but when I removed the plastic, everything fell apart and I nearly cut my fingers on the bits of glass. Nevertheless, with great care, I recovered and wiped each of the 101 tablets. I then stored them in another bottle, hoping not to swallow any mini shards of glass...
Acheteur Vérifié
purchased on 27/03/2020
Translated review
3
/5
★★★☆☆
Delivery address partially postponed, resulting in late delivery.
Acheteur Vérifié
purchased on 04/03/2020
Translated review
3
/5
★★★☆☆
Big disappointment from" loyal customer until now ": at the time of your delivery received from my last order, I did not receive any compensation of a bottle received at the time of my preceding order, of before, undrinkable, with filaments and block of whitish jelly, bad odor and undrinkable taste: worthy of the dustbin - considering my years of fidelity until then! it is a pity I expected better from your company! Here's an anti-advertising "from you"!
Acheteur Vérifié
purchased on 29/01/2020
Translated review
3
/5
★★★☆☆
Products seen as available on their site are not in fact available, and you only find out about them when you receive your parcel
Acheteur Vérifié
purchased on 20/01/2020
Translated review
2
/5
★★☆☆☆
I waited all day for my parcel to be delivered. It was delivered to the janitor's home without any notice in my letterbox. What's more, the Articulasil measuring bottle is cracked, making it unusable. What's more, the expiration date is March 2020, which is just enough time to use it.
Acheteur Vérifié
purchased on 07/01/2020
Translated review
3
/5
★★★☆☆
Very good, but I gave it 3 stars because I had payment problems when I ordered...
Acheteur Vérifié
purchased on 27/11/2019
Translated review
2
/5
★★☆☆☆
My order did not appear in my profile after payment. I still received it. Please review your site.
Acheteur Vérifié
purchased on 26/11/2019
Translated review
3
/5
★★★☆☆
Positive points: organic products at a reasonable price, quick response to requests for information sent via the contact form, order arrived compliant. Negative points: the time between order status "payment accepted" and "order preparation" was a little long, less quick response to facebook messages.
Acheteur Vérifié
purchased on 15/10/2019
Translated review
3
/5
★★★☆☆
The order took 8 days to leave (after complaint) but the corresponding sum was deducted immediately. A missing product that has still not been reimbursed.
Acheteur Vérifié
purchased on 13/10/2019
Translated review
2
/5
★★☆☆☆
Having paid by bank transfer on the day of my order, the products ordered were out of stock and I had to wait for my items to be restocked. Otherwise, the items were in order and well packaged.
Acheteur Vérifié
purchased on 10/07/2019
Translated review
3
/5
★★★☆☆
I'm happy with the speed of the shipment, but I wasn't able to get all the products I wanted. Why do you present the Bramble and Fir gemmo base in a red box and deliver them in the green box that can be found everywhere?
Acheteur Vérifié
purchased on 17/06/2019
Translated review
2
/5
★★☆☆☆
Very long delivery times and products expiring barely 10 days later when identical order made on another site and closest expiry date with a minimum of one month...
Acheteur Vérifié
purchased on 01/05/2019
Translated review
3
/5
★★★☆☆
Hello, you're asking for my opinion on the order I placed on May 26 for the propolis ravintsara gummies. Well, I was glad to be supplied again as the large parapharmacy in Quissac where I used to buy them had not had them for a while despite my repeated requests, but I was disappointed because you didn't send me gummies but sweets, which is not at all the same thing, either because you no longer make the gums (which would be a great pity) or because I didn't pay attention when ordering The gums have many advantages for singers like me who need this propolis ravintsara cocktail to avoid damaging their voice and throat: they have less sugar, contain a higher dose of ravintsara and can be sucked at night while sleeping Have you stopped producing them, if not, what is their reference? M
Acheteur Vérifié
purchased on 26/05/2019
Translated review
Answer from ParaNatura.bio
Hello, We're sorry for the confusion. The products we sell and which are displayed on our site are candies and not gums. Dietaroma stopped producing gum 2 years ago and replaced it with candy. Best regards ParaNatura
3
/5
★★★☆☆
Products IN GLASS not sufficiently protected, 1 apple puree + 1 almond puree toasted, items arrived completely broken. Disappointed by the packaging.
Acheteur Vérifié
purchased on 16/04/2019
Translated review
3
/5
★★★☆☆
It would be wise to take into consideration the delivery method chosen: When you pay for delivery by appointment, whether you respect
Acheteur Vérifié
purchased on 12/04/2019
Translated review
3
/5
★★★☆☆
The only problem was that my order had been delayed because a product was missing. I had to phone a week later to find out.
Acheteur Vérifié
purchased on 18/03/2019
Translated review
3
/5
★★★☆☆
Very long delivery times as the product sold was not in stock (although it was in stock when the order was placed). I had to send an email to customer service as they didn't give me any information.
Acheteur Vérifié
purchased on 14/02/2019
Translated review
2
/5
★★☆☆☆
Nickel order except product shelf life too short
Acheteur Vérifié
purchased on 14/02/2019
Translated review
2
/5
★★☆☆☆
Too long for delivery.
Acheteur Vérifié
purchased on 18/01/2019
Translated review
3
/5
★★★☆☆
Delivery times are relatively long, and stocks of certain products are very limited.
Acheteur Vérifié
purchased on 29/11/2018
Translated review
2
/5
★★☆☆☆
Incorrect order received
Acheteur Vérifié
purchased on 07/12/2018
Translated review
2
/5
★★☆☆☆
No comment
Acheteur Vérifié
purchased on 07/12/2018
Translated review