/10
★★★★★
based on 3160 reviews published
★★★★★
based on 3160 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
I received my parcel with broken bulbs. I immediately sent an email with photos and no response from you. No customer service!
Annette F.
purchased on 17/09/2024
Translated review
Answer from ParaNatura.bio
Hello,
We confirm that customer service has replied to you on 24/09 and generated a discount code on your account in compensation for the broken bulbs.
We remain at your disposal for any further information and wish you a pleasant day.
Best regards
We confirm that customer service has replied to you on 24/09 and generated a discount code on your account in compensation for the broken bulbs.
We remain at your disposal for any further information and wish you a pleasant day.
Best regards
3
/5
★★★☆☆
Package arrived 1 day late and not in perfect condition
Catherine D.
purchased on 18/07/2024
Translated review
2
/5
★★☆☆☆
In some boxes, the sweets are sticky and stuck together, you can see that they're old and have taken on moisture. This is the second time this has happened. This particularly concerns the simple propolis candies (without royal jelly or grapefruit seeds...).
Dominique N.
purchased on 20/08/2024
Translated review
3
/5
★★★☆☆
Delivery by collissimo arrived very late.
Cheikh D.
purchased on 13/08/2024
Translated review
3
/5
★★★☆☆
Too much waiting
Daniel G.
purchased on 28/05/2024
Translated review
3
/5
★★★☆☆
Package well received thank you
Pascale R.
purchased on 12/03/2024
Translated review
3
/5
★★★☆☆
Too bad I had 20€ of customs in the DOM but good products
Nathalie A.
purchased on 12/02/2024
Translated review
3
/5
★★★☆☆
Happy with my order, but the delivery took 10 days to arrive because the DPD France carrier was completely faulty.
Isabelle C.
purchased on 28/11/2023
Translated review
2
/5
★★☆☆☆
In the advert, the bottle had a capacity of 175ml, whereas the product received was only 150ml.
Frédéric P.
purchased on 24/11/2023
Translated review
Answer from ParaNatura.bio
Hello, there was an error in the display: the product is 350 ml instead of 375 ml. We have corrected it. We apologize for any inconvenience. Yours faithfully ParaNatura.Bio
3
/5
★★★☆☆
For my first order, it's not ideal. No sooner had I ordered and paid than I got a message "in restocking" After more than 15 days without any news, I called. They didn't give me any precise information about the problem, so I asked for an update in return. 2 days later, delivery was triggered, still with no explanation... OK for delivery. OK for the delivery, but it doesn't really make you want it. Time will tell if it's better, but it's abnormal to pay when the product isn't available.
Michel C.
purchased on 18/08/2023
Translated review
3
/5
★★★☆☆
I ordered 3 products, I received 2, with a letter indicating that one is missing, that I will receive a refund later. 10 days after placing my order, no transfer....
Martine L.
purchased on 23/04/2023
Translated review
Answer from ParaNatura.bio
Hello, the refund was processed yesterday and you will see it on your credit card statement. Best regards. ParaNatura.Bio
2
/5
★★☆☆☆
Chocolate bars are sensitive to temperature variations, you have to be careful to put them in a temperate place so they don't spoil, because that's what happened with the bars I bought and won't be able to finish.
Pascal C.
purchased on 16/04/2023
Translated review
3
/5
★★★☆☆
It's a pity that the products I ordered are out of stock even though I was able to pay for them. On the other hand, it's great to have a real person on the phone the next day to explain the situation and help me find solutions.
Anaïs V.
purchased on 26/10/2022
Translated review
2
/5
★★☆☆☆
Some products were in unacceptable condition (dates had passed and the appearance of the products had been altered, which had an effect on the taste). After a complaint, a discount was granted, but the main thing is not to send this type of product. As a customer, I expect a compliant product.
Raymond M.
purchased on 21/09/2022
Translated review
3
/5
★★★☆☆
I skimmed the site because I had to order the product prescribed for my dog quickly, so I didn't dwell on the rest.
Valérie S.
purchased on 24/07/2022
Translated review
3
/5
★★★☆☆
The lipstick was broken inside the tube, hence my disappointment.
Christine L.
purchased on 16/07/2022
Translated review
2
/5
★★☆☆☆
On delivery I noticed that a bottle of aloe was broken. too bad
Acheteur Vérifié
purchased on 12/07/2022
Translated review
Answer from ParaNatura.bio
Hello, we're sorry that the carrier damaged your package. Instead of posting this comment, the best solution is to contact our Customer Service department and the problem can be resolved quickly.
2
/5
★★☆☆☆
I received the sorghum flour with the date until March. I think this is not normal.
Acheteur Vérifié
purchased on 31/01/2022
Translated review
2
/5
★★☆☆☆
Ordered shower gel that leaked onto the pasta packets, and the use-by dates on the pasta were exceeded.
Acheteur Vérifié
purchased on 23/01/2022
Translated review
2
/5
★★☆☆☆
Poor packaging
Acheteur Vérifié
purchased on 23/12/2021
Translated review
3
/5
★★★☆☆
Very fast delivery
Acheteur Vérifié
purchased on 04/12/2021
Translated review
2
/5
★★☆☆☆
An order placed and debited immediately, several weeks of waiting where in the end, they thought they had received no payment. Parcel received recently: 1 item, the most important for me, is missing. With a refund cheque. No email beforehand to let me know.
What's more, having gone through a cash back site where the brand was present, my cash was refused. I contacted them...the person who replied said he didn't know the cash Black platform. And no commercial gesture despite my written dissatisfaction.
Acheteur Vérifié
purchased on 28/08/2021
Translated review
3
/5
★★★☆☆
I'm a regular, very satisfied in general, but this time I'm not happy because you sent me a " gluten-free pizza mix " which will expire in 5 days. what's more, the bag was punctured. Really not cool!
Acheteur Vérifié
purchased on 17/08/2021
Translated review
3
/5
★★★☆☆
Poorly sealed product which leaked during transport. there was therefore not the correct quantity of arthrosil to order.
Acheteur Vérifié
purchased on 07/08/2021
Translated review
3
/5
★★★☆☆
Not intuitive enough to find the product you need the right spelling
Acheteur Vérifié
purchased on 21/06/2021
Translated review
3
/5
★★★☆☆
Sending a box of bulbs with an expiry date of June 2021!
Acheteur Vérifié
purchased on 07/05/2021
Translated review
3
/5
★★★☆☆
Poorly packed parcel
Acheteur Vérifié
purchased on 05/02/2021
Translated review
3
/5
★★★☆☆
Site: good - customer service very average - I am not satisfied.
Acheteur Vérifié
purchased on 16/11/2020
Translated review
2
/5
★★☆☆☆
The parcel delivered was incorrectly registered, with only my first name followed by the letter M, which does not correspond to my name, appearing on the delivery software. This caused me many difficulties and 2 trips to pick it up.
Acheteur Vérifié
purchased on 13/09/2020
Translated review
2
/5
★★☆☆☆
I would have liked to have been informed earlier that one of the 2 products in my order was not available... not cool...
Acheteur Vérifié
purchased on 23/07/2020
Translated review