/10
★★★★★
based on 3009 published reviews
★★★★★
based on 3009 published reviews
Latest neutral customer reviews
3/5
★★★☆☆
Package well received thank you
Pascale R.
purchased on 12/03/2024
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3/5
★★★☆☆
Too bad I had 20€ of customs in the DOM but good products
Nathalie A.
purchased on 12/02/2024
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3/5
★★★☆☆
Happy with my order, but the delivery took 10 days to arrive because the DPD France carrier was completely faulty.
Isabelle C.
purchased on 28/11/2023
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2/5
★★☆☆☆
In the advert, the bottle had a capacity of 175ml, whereas the product received was only 150ml.
Frédéric P.
purchased on 24/11/2023
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Answer from
ParaNatura.bio
Hello, there was an error in the display: the product is 350 ml instead of 375 ml. We have corrected it. We apologize for any inconvenience. Yours faithfully ParaNatura.Bio
3/5
★★★☆☆
For my first order, it's not ideal. No sooner had I ordered and paid than I got a message "in restocking" After more than 15 days without any news, I called. They didn't give me any precise information about the problem, so I asked for an update in return. 2 days later, delivery was triggered, still with no explanation... OK for delivery. OK for the delivery, but it doesn't really make you want it. Time will tell if it's better, but it's abnormal to pay when the product isn't available.
Michel C.
purchased on 18/08/2023
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3/5
★★★☆☆
I ordered 3 products, I received 2, with a letter indicating that one is missing, that I will receive a refund later. 10 days after placing my order, no transfer....
Martine L.
purchased on 23/04/2023
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Answer from
ParaNatura.bio
Hello, the refund was processed yesterday and you will see it on your credit card statement. Best regards. ParaNatura.Bio
2/5
★★☆☆☆
Chocolate bars are sensitive to temperature variations, you have to be careful to put them in a temperate place so they don't spoil, because that's what happened with the bars I bought and won't be able to finish.
Pascal C.
purchased on 16/04/2023
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3/5
★★★☆☆
It's a pity that the products I ordered are out of stock even though I was able to pay for them. On the other hand, it's great to have a real person on the phone the next day to explain the situation and help me find solutions.
Anaïs V.
purchased on 26/10/2022
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2/5
★★☆☆☆
Some products were in unacceptable condition (dates had passed and the appearance of the products had been altered, which had an effect on the taste). After a complaint, a discount was granted, but the main thing is not to send this type of product. As a customer, I expect a compliant product.
Raymond M.
purchased on 21/09/2022
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3/5
★★★☆☆
I skimmed the site because I had to order the product prescribed for my dog quickly, so I didn't dwell on the rest.
Valérie S.
purchased on 24/07/2022
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3/5
★★★☆☆
The lipstick was broken inside the tube, hence my disappointment.
Christine L.
purchased on 16/07/2022
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2/5
★★☆☆☆
On delivery I noticed that a bottle of aloe was broken. too bad
Acheteur Vérifié
purchased on 12/07/2022
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Answer from
ParaNatura.bio
Hello, we're sorry that the carrier damaged your package. Instead of posting this comment, the best solution is to contact our Customer Service department and the problem can be resolved quickly.
2/5
★★☆☆☆
I received the sorghum flour with the date until March. I think this is not normal.
Acheteur Vérifié
purchased on 31/01/2022
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2/5
★★☆☆☆
Ordered shower gel that leaked onto the pasta packets, and the use-by dates on the pasta were exceeded.
Acheteur Vérifié
purchased on 23/01/2022
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2/5
★★☆☆☆
Poor packaging
Acheteur Vérifié
purchased on 23/12/2021
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3/5
★★★☆☆
Very fast delivery
Acheteur Vérifié
purchased on 04/12/2021
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2/5
★★☆☆☆
An order placed and debited immediately, several weeks of waiting where in the end, they thought they had received no payment. Parcel received recently: 1 item, the most important for me, is missing. With a refund cheque. No email beforehand to let me know.
What's more, having gone through a cash back site where the brand was present, my cash was refused. I contacted them...the person who replied said he didn't know the cash Black platform. And no commercial gesture despite my written dissatisfaction.
Acheteur Vérifié
purchased on 28/08/2021
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3/5
★★★☆☆
I'm a regular, very satisfied in general, but this time I'm not happy because you sent me a " gluten-free pizza mix " which will expire in 5 days. what's more, the bag was punctured. Really not cool!
Acheteur Vérifié
purchased on 17/08/2021
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3/5
★★★☆☆
Poorly sealed product which leaked during transport. there was therefore not the correct quantity of arthrosil to order.
Acheteur Vérifié
purchased on 07/08/2021
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3/5
★★★☆☆
Not intuitive enough to find the product you need the right spelling
Acheteur Vérifié
purchased on 21/06/2021
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3/5
★★★☆☆
Sending a box of bulbs with an expiry date of June 2021!
Acheteur Vérifié
purchased on 07/05/2021
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3/5
★★★☆☆
Poorly packed parcel
Acheteur Vérifié
purchased on 05/02/2021
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3/5
★★★☆☆
Site: good - customer service very average - I am not satisfied.
Acheteur Vérifié
purchased on 16/11/2020
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2/5
★★☆☆☆
The parcel delivered was incorrectly registered, with only my first name followed by the letter M, which does not correspond to my name, appearing on the delivery software. This caused me many difficulties and 2 trips to pick it up.
Acheteur Vérifié
purchased on 13/09/2020
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2/5
★★☆☆☆
I would have liked to have been informed earlier that one of the 2 products in my order was not available... not cool...
Acheteur Vérifié
purchased on 23/07/2020
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3/5
★★★☆☆
The address indicated on the site is that of their store and not that of the warehouse. The products on the site are in their warehouse and not in their store.
Acheteur Vérifié
purchased on 20/07/2020
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Answer from
ParaNatura.bio
Hello, Is it logical that we do not prepare orders in the middle of the store? The quantities you see on the site are the sum of the site and warehouse quantities. We don't understand your concern. ParaNatura.Bio
3/5
★★★☆☆
Good reception.
Acheteur Vérifié
purchased on 07/06/2020
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3/5
★★★☆☆
Complicated for the payment, and I received an article for which the expiration date was exceeded.
Acheteur Vérifié
purchased on 20/04/2020
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2/5
★★☆☆☆
I received 2 bottles "Sauge deodorant" at the end of May which normally last a long time but whose expiry date is 08.2020!!! (the previous one I just finished using the expiry date is June 2021)
Acheteur Vérifié
purchased on 15/05/2020
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3/5
★★★☆☆
Already indicated on the speed at the bottom of the page: 4 out of 5! which makes about 3.5 out of 5. a little above average.
Acheteur Vérifié
purchased on 02/05/2020
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2/5
★★☆☆☆
Order arrived quickly, but 2 products arrived with an expiration date in 2 months... very disappointed.
Acheteur Vérifié
purchased on 29/04/2020
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2/5
★★☆☆☆
Slow delivery, no information given to the customer, difficult communication (not the first time...). Parcel arrived: 3 out of 5 jars had damaged lids (knocks) and the almond puree had leaked out of the jars. Thank you Paranatura, if I ordered from you it's because it was the only way for me to get this almond puree that I love so much on the internet, and have it delivered to Switzerland. But next time, well, I'll avoid it, because I've had three experiences with you, and three of them have been rubbish...
Acheteur Vérifié
purchased on 26/03/2020
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3/5
★★★☆☆
I would have liked to be informed by email that I would not receive the choco spread instead of being surprised when I opened the parcel that it was not inside.
Acheteur Vérifié
purchased on 17/04/2020
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3/5
★★★☆☆
Problem during transport or delivery by the DPD company: the Vit C pink Hips glass bottle (although wrapped in bubble wrap) arrived broken into 1000 pieces. The glass still held together a little, as long as the plastic was tightly wrapped around it, but when I removed the plastic, everything fell apart and I nearly cut my fingers on the bits of glass. Nevertheless, with great care, I recovered and wiped each of the 101 tablets. I then stored them in another bottle, hoping not to swallow any mini shards of glass...
Acheteur Vérifié
purchased on 27/03/2020
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3/5
★★★☆☆
Delivery address partially postponed, resulting in late delivery.
Acheteur Vérifié
purchased on 04/03/2020
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3/5
★★★☆☆
Big disappointment from" loyal customer until now ": at the time of your delivery received from my last order, I did not receive any compensation of a bottle received at the time of my preceding order, of before, undrinkable, with filaments and block of whitish jelly, bad odor and undrinkable taste: worthy of the dustbin - considering my years of fidelity until then! it is a pity I expected better from your company! Here's an anti-advertising "from you"!
Acheteur Vérifié
purchased on 29/01/2020
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3/5
★★★☆☆
Products seen as available on their site are not in fact available, and you only find out about them when you receive your parcel
Acheteur Vérifié
purchased on 20/01/2020
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2/5
★★☆☆☆
I waited all day for my parcel to be delivered. It was delivered to the janitor's home without any notice in my letterbox. What's more, the Articulasil measuring bottle is cracked, making it unusable. What's more, the expiration date is March 2020, which is just enough time to use it.
Acheteur Vérifié
purchased on 07/01/2020
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3/5
★★★☆☆
Very good, but I gave it 3 stars because I had payment problems when I ordered...
Acheteur Vérifié
purchased on 27/11/2019
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2/5
★★☆☆☆
My order did not appear in my profile after payment. I still received it. Please review your site.
Acheteur Vérifié
purchased on 26/11/2019
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3/5
★★★☆☆
Positive points: organic products at a reasonable price, quick response to requests for information sent via the contact form, order arrived compliant. Negative points: the time between order status "payment accepted" and "order preparation" was a little long, less quick response to facebook messages.
Acheteur Vérifié
purchased on 15/10/2019
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3/5
★★★☆☆
The order took 8 days to leave (after complaint) but the corresponding sum was deducted immediately. A missing product that has still not been reimbursed.
Acheteur Vérifié
purchased on 13/10/2019
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2/5
★★☆☆☆
Having paid by bank transfer on the day of my order, the products ordered were out of stock and I had to wait for my items to be restocked. Otherwise, the items were in order and well packaged.
Acheteur Vérifié
purchased on 10/07/2019
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3/5
★★★☆☆
I'm happy with the speed of the shipment, but I wasn't able to get all the products I wanted. Why do you present the Bramble and Fir gemmo base in a red box and deliver them in the green box that can be found everywhere?
Acheteur Vérifié
purchased on 17/06/2019
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2/5
★★☆☆☆
Very long delivery times and products expiring barely 10 days later when identical order made on another site and closest expiry date with a minimum of one month...
Acheteur Vérifié
purchased on 01/05/2019
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3/5
★★★☆☆
Hello, you're asking for my opinion on the order I placed on May 26 for the propolis ravintsara gummies. Well, I was glad to be supplied again as the large parapharmacy in Quissac where I used to buy them had not had them for a while despite my repeated requests, but I was disappointed because you didn't send me gummies but sweets, which is not at all the same thing, either because you no longer make the gums (which would be a great pity) or because I didn't pay attention when ordering The gums have many advantages for singers like me who need this propolis ravintsara cocktail to avoid damaging their voice and throat: they have less sugar, contain a higher dose of ravintsara and can be sucked at night while sleeping Have you stopped producing them, if not, what is their reference? M
Acheteur Vérifié
purchased on 26/05/2019
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Answer from
ParaNatura.bio
Hello, We're sorry for the confusion. The products we sell and which are displayed on our site are candies and not gums. Dietaroma stopped producing gum 2 years ago and replaced it with candy. Best regards ParaNatura
3/5
★★★☆☆
Products IN GLASS not sufficiently protected, 1 apple puree + 1 almond puree toasted, items arrived completely broken. Disappointed by the packaging.
Acheteur Vérifié
purchased on 16/04/2019
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3/5
★★★☆☆
It would be wise to take into consideration the delivery method chosen: When you pay for delivery by appointment, whether you respect
Acheteur Vérifié
purchased on 12/04/2019
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3/5
★★★☆☆
The only problem was that my order had been delayed because a product was missing. I had to phone a week later to find out.
Acheteur Vérifié
purchased on 18/03/2019
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3/5
★★★☆☆
Very long delivery times as the product sold was not in stock (although it was in stock when the order was placed). I had to send an email to customer service as they didn't give me any information.
Acheteur Vérifié
purchased on 14/02/2019
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2/5
★★☆☆☆
Nickel order except product shelf life too short
Acheteur Vérifié
purchased on 14/02/2019
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2/5
★★☆☆☆
Too long for delivery.
Acheteur Vérifié
purchased on 18/01/2019
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3/5
★★★☆☆
Delivery times are relatively long, and stocks of certain products are very limited.
Acheteur Vérifié
purchased on 29/11/2018
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2/5
★★☆☆☆
Incorrect order received
Acheteur Vérifié
purchased on 07/12/2018
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2/5
★★☆☆☆
No comment
Acheteur Vérifié
purchased on 07/12/2018
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3/5
★★★☆☆
I had to contact Paranatura to hear about my order after ten days!
Acheteur Vérifié
purchased on 24/11/2018
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2/5
★★☆☆☆
Very long delivery time, even though payment is withdrawn immediately!
Acheteur Vérifié
purchased on 25/11/2018
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3/5
★★★☆☆
I would have appreciated being notified of a missing product (unbilled, of course) rather than discovering it when I opened my delivery. I would have preferred to delay my entire order until it was complete.
Acheteur Vérifié
purchased on 15/11/2018
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2/5
★★☆☆☆
Disappointed by the wait for my order
Acheteur Vérifié
purchased on 27/10/2018
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2/5
★★☆☆☆
Not serious 2 weeks waiting and no mail I had to write twice to get a response and no commercial gesture
Acheteur Vérifié
purchased on 31/10/2018
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