/10
★★★★★
based on 3030 published reviews
★★★★★
based on 3030 published reviews
Latest negative customer reviews
1/5
★☆☆☆☆
Expired product!
Bernard O.
purchased on 29/04/2024
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1/5
★☆☆☆☆
Perfect, well packaged and delivered, good quality product.
Philippe B.
purchased on 22/02/2024
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1/5
★☆☆☆☆
Products expired 1 year ago and gel has the consistency of cream
Monique L.
purchased on 31/01/2024
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1/5
★☆☆☆☆
Very dissatisfied. I was delivered a product with a use-by date of February 2024.
Sylvie D.
purchased on 31/12/2023
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1/5
★☆☆☆☆
Hello, I received a product " grapefruit seed" expired several months ago. I would like a refund.
André C.
purchased on 13/12/2023
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1/5
★☆☆☆☆
The shipping time was too long I do not recommend because the pills are very weak 86 € is a lot
Du Medoc R.
purchased on 06/11/2023
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Answer from
ParaNatura.bio
Hello, the delay was long because you did not indicate a name on your order but only a street. We have sent you numerous messages to complete your order without any response from you.
1/5
★☆☆☆☆
I give 1 star to the person in the store who called me back following my voice message.
I received my order 15 days later, I was not notified of the delay and I am waiting for a return from customer service following my written complaint by e-mail.
In short, 6 days later, no return from customer service and I'm still waiting!!!!
Sofiana R.
purchased on 08/09/2023
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Answer from
ParaNatura.bio
Hello, we told you on the phone that we would receive your product the next day and that your order would go out first, which we did. There is no commercial gesture to be associated with your order. Your note is therefore incomprehensible.
1/5
★☆☆☆☆
Bad experience. I ordered 5 products to amortize the shipping costs and in the end I received only 2. I would have liked to have been warned beforehand and to have been able to cancel my order because paying the shipping costs for 9.70€ of products was not what I had planned. I absolutely do not recommend this site.
Emilie V.
purchased on 27/02/2023
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1/5
★☆☆☆☆
Obsolete products received while waiting for a response from after-sales service
Myriam S.
purchased on 24/10/2022
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1/5
★☆☆☆☆
It was indicated that the use-by date had just passed. However, I didn't expect a chocolate that was speckled with white, crumbly and tasteless. I wouldn't recommend it.
Emmanuel G.
purchased on 07/10/2022
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1/5
★☆☆☆☆
Abnormal to put products whose expiration date is exceeded since 3 months. I will not recommend this site.
Liliane D.
purchased on 02/10/2022
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1/5
★☆☆☆☆
Fast delivery, but defective product. I asked for a return, I'm waiting for their answer.
Olga S.
purchased on 25/08/2022
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Answer from
ParaNatura.bio
Hello, We would like to express our surprise. You rated our site very poorly even before telling us about the problem you were concerned about and seeing how we dealt with it! I'm sure you'll agree that it was impossible for us, given the very hot weather, to find it unusual for oil to be in a liquid state. Best regards ParaNatura.Bio
1/5
★☆☆☆☆
Order never received.damaged package,returned to sender!serious problems getting refund.customer service not responding!very disappointed!
Acheteur Vérifié
purchased on 01/07/2021
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1/5
★☆☆☆☆
I ordered 2 boxes of Stevia acerola emergency candies and received licorice. If there was none, the customer should have been informed. I am very disappointed
Acheteur Vérifié
purchased on 06/02/2021
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Answer from
ParaNatura.bio
Hello Madam, We can confirm that you have ordered Stevia licorice gums, and that you have received the products you ordered. Stevia acerola gums do not exist. Acerola-flavoured emergency gums contain sugar and not stevia. Best regards ParaNatura.Bio
1/5
★☆☆☆☆
2 bottles of face oil in my order received expired more than two months ago for a total of only 30 euros for these two products, out of a total of 90 euros Service. Two messages to customer service afterwards, a reply from the same customer service announcing that they "were asking for a refund" (yes, which I did myself with them, smoky formula and not very comprehensible). Today, that is to say several days later, unfortunately there is no follow-up and the refund is neither made nor recorded... I order a lot on the internet and I find this site really uninviting and very cavalier. Other sites note the expiration date on the product description.
Acheteur Vérifié
purchased on 24/12/2020
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1/5
★☆☆☆☆
I specifically asked Colissimo to deliver to my home with no signature required. Colissimo required a signature and I have not yet been able to collect my parcel as I was not at home. When I placed my order, it was impossible for me to choose an outside delivery address! And this is not the first time this has happened. Under the same conditions I will not order from Para natura in the future.
Acheteur Vérifié
purchased on 13/10/2020
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Answer from
ParaNatura.bio
Hello, we're sorry. For reasons of theft, the Post Office asks us to switch all orders over 100 € in delivery with signature. You can next time if you wish to send us an email so that we take care to leave it in delivery without signature. With renewed apologies Sincerely ParaNatura.Bio
1/5
★☆☆☆☆
Not at all satisfied
Acheteur Vérifié
purchased on 29/06/2020
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1/5
★☆☆☆☆
I never received the product and was never reimbursed. None of my puddings received this parcel instead... the post office is unable to justify to whom it would have been delivered. Paranatura literally doesn't care about this situation !!!!
Acheteur Vérifié
purchased on 18/05/2020
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1/5
★☆☆☆☆
I was to be delivered at home and my parcel is currently at the post office and I will never pick up my parcel at the post office ever, and unfortunately the parcel will remain as many days at the post office and will return to paranatura because they did not keep their word of home delivery and it's a shame that it ends like this.
Acheteur Vérifié
purchased on 04/05/2020
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1/5
★☆☆☆☆
I still haven't received my order.
Acheteur Vérifié
purchased on 16/03/2020
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1/5
★☆☆☆☆
I don't know who chose the delivery method but I had to drive 40 km there and back because the parcel delivered by colissimo pickup was delivered to a completely different location than the one initially planned.
Acheteur Vérifié
purchased on 16/02/2020
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1/5
★☆☆☆☆
Package of gluten-free bread received expired a day ago and 2 packages of "mini strawberry fillings" still gluten-free expired in 3 days, then I ordered 3 packages of Orangino and only received one, in short, not a serious company, to be avoided.
Acheteur Vérifié
purchased on 13/02/2020
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1/5
★☆☆☆☆
My note is based on a mismanagement with me, the customer, of an internal error at paranatura. I had in fact made the same order twice, in 2017 and 2018, well passed. This time I ordered and received without any problem, except that my order was for five boxes of 60 capsules (same as the previous times), which was confirmed to me, including on the invoice enclosed with the parcel. However, although I did indeed have 5 boxes, they each only contained 45 capsules! I called paranatura, thinking it was a mistake that could be repaired: not at all! After several exchanges, I was told that either I'd have to make do with it and that's that (so I'd be paying a lot more for the capsules than before, and especially than advertised on the site), or I'd have to send them back (except for the half-opened box, as I hadn't noticed straight away that it wasn't the right one). I understood that they would refund me in full, as a commercial gesture, or that there would be one, but no, I ended up receiving a refund, of 4 boxes... so no commercial gesture due to their error, bordering on arrogance in their replies (long time coming). So that was my last purchase from paranatura. I bought the capsules in a parapharmacy, so at least there were no nasty surprises.
Acheteur Vérifié
purchased on 11/01/2020
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1/5
★☆☆☆☆
2nd order and again problems. I wanted to be nice in my other review because the customer service was correct, but no. New order, again a package in pieces that goes back to the sender, no news from them, it's of course up to me to make reminders by email ... The package leaves, and again delivery problem (inevitably, still using the same service). The delivery man arrived and told me "I'll try to get it out of the truck"... voila voila. This one was (again) in a terrible state: strong smell, hole on the side of the box and the bottom of the box completely soaked.
I accepted the parcel and asked the deliveryman to mention these points in the reservations. When I opened the parcel, a bottle was broken again... not to mention the 3 bottles that were missing when the parcel was shipped. I'll pass over the contents of the parcel: dirty and sticky bottles, labels ripped off, etc... It's a pity I couldn't put up any photos to show the condition of the parcel ... I ended up with 20 bottles instead of 24, and of course, several days later I'm the one who has to call Paranatura again for a refund. No commercial gesture from them, of course ... I wouldn't recommend this store at all, despite the fairly good prices, and I wouldn't recommend this site again.
Acheteur Vérifié
purchased on 04/12/2019
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Answer from
ParaNatura.bio
Dear Sir, Despite all the care we take in packing our customers' parcels, your orders have been damaged 4 times in a row. We are sorry because, in addition to your dissatisfaction and your virulent e-mails, your shipments have cost us 4 times more than they brought in.
We can't control the carriers, despite all the safeguards we've put in place. Customer Service treated you with the utmost care, and you were reimbursed for the broken products. What's more, we don't understand this note after all we've done to try to satisfy you. We wish you all the best with our ParaNatura.Bio brethren.
We can't control the carriers, despite all the safeguards we've put in place. Customer Service treated you with the utmost care, and you were reimbursed for the broken products. What's more, we don't understand this note after all we've done to try to satisfy you. We wish you all the best with our ParaNatura.Bio brethren.
1/5
★☆☆☆☆
Very little dialogue on shipping, wrong product shipped, several days to reply to messages
Acheteur Vérifié
purchased on 12/06/2019
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1/5
★☆☆☆☆
EXPENSIVE AND DISMAL DELIVERY SYSTEM
Acheteur Vérifié
purchased on 14/03/2019
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1/5
★☆☆☆☆
Never received my parcel and no tracking worthy of the name more than 10 days after my order. To collect it there are people but in case of worries one forgets very quickly who is the customer... PAY ME BACK and goodbye.
Acheteur Vérifié
purchased on 07/01/2019
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Answer from
ParaNatura.bio
Not one exchange from you without a threat. Good for you. Good-bye.
1/5
★☆☆☆☆
Don't buy, they're dishonest.
Acheteur Vérifié
purchased on 30/12/2018
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Answer from
ParaNatura.bio
Hello, your comment is strange as your order was delivered within 48 hours and everything went smoothly. Thank you for providing us with details.
1/5
★☆☆☆☆
For this order I am very disappointed. I just received the product and surprise the expiration date of the product is 06/2018, we are in November 2018. What can I do? Product expired 6 months ago !!!!!! I'm going to call them tomorrow as of tomorrow and see with them what they're going to offer me.......Waste of time, waste of money............................
Acheteur Vérifié
purchased on 22/11/2018
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1/5
★☆☆☆☆
Patch still not received!.
Acheteur Vérifié
purchased on 08/11/2018
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1/5
★☆☆☆☆
Never received my order
Acheteur Vérifié
purchased on 23/10/2018
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1/5
★☆☆☆☆
I never received my order, after nearly 1 month they tell me it's because I had not given my exact address while if, meanwhile no contact with them, do not answer the tel ... in short to flee!!!
Acheteur Vérifié
purchased on 23/10/2018
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1/5
★☆☆☆☆
At the time of purchase, the delivery time indicated was 72H and my parcel took almost 2 weeks to arrive. I'm glad it wasn't important, because how would I have managed if it was a very important parcel! It's not the fact that the delivery took so long that bothers me, but the fact that the time limit was not respected. What's more, my requests for a commercial gesture have gone unanswered. I will never order from this site again.
Acheteur Vérifié
purchased on 06/10/2018
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1/5
★☆☆☆☆
Very bad product out of date
Acheteur Vérifié
purchased on 06/06/2018
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1/5
★☆☆☆☆
Order placed on May 18th and only received on June 1st after a reminder (very disappointing as the order was intended to be delivered to my vacation destination and therefore arrived when I had already left).
Acheteur Vérifié
purchased on 18/05/2018
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1/5
★☆☆☆☆
Good site but I received expired capsules!!!! I will not recommend!!!
Acheteur Vérifié
purchased on 03/05/2018
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1/5
★☆☆☆☆
No comment
Acheteur Vérifié
purchased on 07/03/2018
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Answer from
ParaNatura.bio
Hello, Your order placed on 7/3 was dispatched the same day. Could you please tell us what bad experience you had with your order? Best regards ParaNatura.Bio
1/5
★☆☆☆☆
> Order placed February 28, 2018 NEVER to be delivered.
> DPD carrier and customer service deplorable. > 18 days for a package that never arrived, an order that will end with a refund on March 15... = Total Amateurism.
Acheteur Vérifié
purchased on 28/02/2018
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1/5
★☆☆☆☆
I ordered 3 bottles of quince juice. I received one that had expired more than 6 months ago!!!!!! This is totally unacceptable and dangerous. I won't leave it at that. ...
Acheteur Vérifié
purchased on 02/02/2018
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Answer from
ParaNatura.bio
Hello, This is of course an error in the preparation of the order and was resolved as soon as you contacted our customer service department. Our apologies once again.
Best regards ParaNatura
Best regards ParaNatura
1/5
★☆☆☆☆
The delivery man couldn't find my address and sent the parcel to a platform in Toulouse...I live in the Grenoble area...look for the mistake...This is the 1st time this has happened...
Acheteur Vérifié
purchased on 11/01/2018
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Answer from
ParaNatura.bio
Hello, This is your letter carrier and is of course independent of our service. Thank you for rating our service as 1. ParaNatura.Bio
1/5
★☆☆☆☆
My order has not arrived
Acheteur Vérifié
purchased on 16/12/2017
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Answer from
ParaNatura.bio
Hello, You will note on the tracking number that the deliveryman tried to deliver the parcel 3 times but that access to your mailbox is inaccessible. Please contact the Italian Post Office with the tracking number to solve the problem. Best regards ParaNatura.Bio
1/5
★☆☆☆☆
Very bad relationship with customer service, they take you down.First and last order on this site!
Acheteur Vérifié
purchased on 27/11/2017
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1/5
★☆☆☆☆
Product not delivered to the address indicated but to the post office.
Acheteur Vérifié
purchased on 18/11/2017
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1/5
★☆☆☆☆
The two products referenced 5610191 have too short a shelf life (March 2018).
Consequently, I would be grateful if you could tell me how to return them to you.
Acheteur Vérifié
purchased on 23/10/2017
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1/5
★☆☆☆☆
No email or message warning that the order had arrived Fortunately I went to the Mondial Relay site and found that my parcel had already been there for 4 days.
Acheteur Vérifié
purchased on 22/07/2017
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1/5
★☆☆☆☆
You take the liberty of changing the product without the buyer's agreement
Acheteur Vérifié
purchased on 25/06/2017
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1/5
★☆☆☆☆
Delivery delay without prior communication. Order placed on Monday 03 April and still nothing received and I don't know how much longer it will take despite calls and messages.
Acheteur Vérifié
purchased on 03/04/2017
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Answer from
ParaNatura.bio
Hello, you called and sent 2 emails. You got an answer each time. You placed your order on 3/4 and it left on 4/4 and you were informed. Mondial Relay has opened an investigation to find your parcel as we told you. Yours faithfully ParaNatura.
1/5
★☆☆☆☆
Pity the products arrived quickly but they are soon out of date I think this will be the last order
Acheteur Vérifié
purchased on 28/01/2017
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1/5
★☆☆☆☆
Product : Good, Delivery (packaging, speed): Good, Compliance with instructions (Delivery address / Billing address) : Very bad... unacceptable bad faith to boot....!!!!
Acheteur Vérifié
purchased on 27/11/2016
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1/5
★☆☆☆☆
I'm disappointed, I've been waiting more than 10 days for delivery, the parcel got lost between Toulouse and Essonne, not very competent.
Acheteur Vérifié
purchased on 22/11/2016
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1/5
★☆☆☆☆
More than a week to receive my order
Acheteur Vérifié
purchased on 05/11/2016
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1/5
★☆☆☆☆
I'll never go back.
Acheteur Vérifié
purchased on 29/02/2016
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