/10
★★★★★
based on 3160 reviews published
★★★★★
based on 3160 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Delivery to the impossible point.
Siyang G.
purchased on 10/12/2024
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1
/5
★☆☆☆☆
The products delivered are out of date. I tried to contact them by email and telephone. No return, it's unacceptable
Florence B.
purchased on 13/11/2024
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1
/5
★☆☆☆☆
A week ago, I sent you a first complaint message on your site, for one of the three products that didn't work, and then a second one from my mailbox. I've had no response to date. Thank you for your feedback.
Christine J.
purchased on 07/11/2024
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1
/5
★☆☆☆☆
I have had no response to my expired product
William H.
purchased on 08/10/2024
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1
/5
★☆☆☆☆
The product sold has expired in 2023. Sale not legal.
Jean-paul M.
purchased on 21/09/2024
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1
/5
★☆☆☆☆
Broken royal gelee no refund! I don't recommend this thieving site (despite the photos).
Nicole P.
purchased on 19/09/2024
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1
/5
★☆☆☆☆
Only one item delivered out of the entire order, which is disappointing!
Sandra F.
purchased on 11/08/2024
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1
/5
★☆☆☆☆
Expired product!
Bernard O.
purchased on 29/04/2024
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1
/5
★☆☆☆☆
Perfect, well packaged and delivered, good quality product.
Philippe B.
purchased on 22/02/2024
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1
/5
★☆☆☆☆
Products expired 1 year ago and gel has the consistency of cream
Monique L.
purchased on 31/01/2024
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1
/5
★☆☆☆☆
Very dissatisfied. I was delivered a product with a use-by date of February 2024.
Sylvie D.
purchased on 31/12/2023
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1
/5
★☆☆☆☆
Hello, I received a product " grapefruit seed" expired several months ago. I would like a refund.
André C.
purchased on 13/12/2023
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1
/5
★☆☆☆☆
The shipping time was too long I do not recommend because the pills are very weak 86 € is a lot
Du Medoc R.
purchased on 06/11/2023
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Answer from ParaNatura.bio
Hello, the delay was long because you did not indicate a name on your order but only a street. We have sent you numerous messages to complete your order without any response from you.
1
/5
★☆☆☆☆
I give 1 star to the person in the store who called me back following my voice message.
I received my order 15 days later, I was not notified of the delay and I am waiting for a return from customer service following my written complaint by e-mail.
In short, 6 days later, no return from customer service and I'm still waiting!!!!
Sofiana R.
purchased on 08/09/2023
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Answer from ParaNatura.bio
Hello, we told you on the phone that we would receive your product the next day and that your order would go out first, which we did. There is no commercial gesture to be associated with your order. Your note is therefore incomprehensible.
1
/5
★☆☆☆☆
Bad experience. I ordered 5 products to amortize the shipping costs and in the end I received only 2. I would have liked to have been warned beforehand and to have been able to cancel my order because paying the shipping costs for 9.70€ of products was not what I had planned. I absolutely do not recommend this site.
Emilie V.
purchased on 27/02/2023
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1
/5
★☆☆☆☆
Obsolete products received while waiting for a response from after-sales service
Myriam S.
purchased on 24/10/2022
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1
/5
★☆☆☆☆
It was indicated that the use-by date had just passed. However, I didn't expect a chocolate that was speckled with white, crumbly and tasteless. I wouldn't recommend it.
Emmanuel G.
purchased on 07/10/2022
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1
/5
★☆☆☆☆
Abnormal to put products whose expiration date is exceeded since 3 months. I will not recommend this site.
Liliane D.
purchased on 02/10/2022
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1
/5
★☆☆☆☆
Fast delivery, but defective product. I asked for a return, I'm waiting for their answer.
Olga S.
purchased on 25/08/2022
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Answer from ParaNatura.bio
Hello, We would like to express our surprise. You rated our site very poorly even before telling us about the problem you were concerned about and seeing how we dealt with it! I'm sure you'll agree that it was impossible for us, given the very hot weather, to find it unusual for oil to be in a liquid state. Best regards ParaNatura.Bio
1
/5
★☆☆☆☆
Order never received.damaged package,returned to sender!serious problems getting refund.customer service not responding!very disappointed!
Acheteur Vérifié
purchased on 01/07/2021
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1
/5
★☆☆☆☆
I ordered 2 boxes of Stevia acerola emergency candies and received licorice. If there was none, the customer should have been informed. I am very disappointed
Acheteur Vérifié
purchased on 06/02/2021
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Answer from ParaNatura.bio
Hello Madam, We can confirm that you have ordered Stevia licorice gums, and that you have received the products you ordered. Stevia acerola gums do not exist. Acerola-flavoured emergency gums contain sugar and not stevia. Best regards ParaNatura.Bio
1
/5
★☆☆☆☆
2 bottles of face oil in my order received expired more than two months ago for a total of only 30 euros for these two products, out of a total of 90 euros Service. Two messages to customer service afterwards, a reply from the same customer service announcing that they "were asking for a refund" (yes, which I did myself with them, smoky formula and not very comprehensible). Today, that is to say several days later, unfortunately there is no follow-up and the refund is neither made nor recorded... I order a lot on the internet and I find this site really uninviting and very cavalier. Other sites note the expiration date on the product description.
Acheteur Vérifié
purchased on 24/12/2020
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1
/5
★☆☆☆☆
I specifically asked Colissimo to deliver to my home with no signature required. Colissimo required a signature and I have not yet been able to collect my parcel as I was not at home. When I placed my order, it was impossible for me to choose an outside delivery address! And this is not the first time this has happened. Under the same conditions I will not order from Para natura in the future.
Acheteur Vérifié
purchased on 13/10/2020
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Answer from ParaNatura.bio
Hello, we're sorry. For reasons of theft, the Post Office asks us to switch all orders over 100 € in delivery with signature. You can next time if you wish to send us an email so that we take care to leave it in delivery without signature. With renewed apologies Sincerely ParaNatura.Bio
1
/5
★☆☆☆☆
Not at all satisfied
Acheteur Vérifié
purchased on 29/06/2020
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1
/5
★☆☆☆☆
I never received the product and was never reimbursed. None of my puddings received this parcel instead... the post office is unable to justify to whom it would have been delivered. Paranatura literally doesn't care about this situation !!!!
Acheteur Vérifié
purchased on 18/05/2020
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1
/5
★☆☆☆☆
I was to be delivered at home and my parcel is currently at the post office and I will never pick up my parcel at the post office ever, and unfortunately the parcel will remain as many days at the post office and will return to paranatura because they did not keep their word of home delivery and it's a shame that it ends like this.
Acheteur Vérifié
purchased on 04/05/2020
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1
/5
★☆☆☆☆
I still haven't received my order.
Acheteur Vérifié
purchased on 16/03/2020
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1
/5
★☆☆☆☆
I don't know who chose the delivery method but I had to drive 40 km there and back because the parcel delivered by colissimo pickup was delivered to a completely different location than the one initially planned.
Acheteur Vérifié
purchased on 16/02/2020
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1
/5
★☆☆☆☆
Package of gluten-free bread received expired a day ago and 2 packages of "mini strawberry fillings" still gluten-free expired in 3 days, then I ordered 3 packages of Orangino and only received one, in short, not a serious company, to be avoided.
Acheteur Vérifié
purchased on 13/02/2020
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1
/5
★☆☆☆☆
My note is based on a mismanagement with me, the customer, of an internal error at paranatura. I had in fact made the same order twice, in 2017 and 2018, well passed. This time I ordered and received without any problem, except that my order was for five boxes of 60 capsules (same as the previous times), which was confirmed to me, including on the invoice enclosed with the parcel. However, although I did indeed have 5 boxes, they each only contained 45 capsules! I called paranatura, thinking it was a mistake that could be repaired: not at all! After several exchanges, I was told that either I'd have to make do with it and that's that (so I'd be paying a lot more for the capsules than before, and especially than advertised on the site), or I'd have to send them back (except for the half-opened box, as I hadn't noticed straight away that it wasn't the right one). I understood that they would refund me in full, as a commercial gesture, or that there would be one, but no, I ended up receiving a refund, of 4 boxes... so no commercial gesture due to their error, bordering on arrogance in their replies (long time coming). So that was my last purchase from paranatura. I bought the capsules in a parapharmacy, so at least there were no nasty surprises.
Acheteur Vérifié
purchased on 11/01/2020
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