/10
★★★★★
based on 3160 reviews published
★★★★★
based on 3160 reviews published
Latest neutral customer reviews
2
/5
★★☆☆☆
Hello, the products are OK. But the delivery is very deficient: two changes of relay then sends back to the sender without informing me. Fortunately the reforwarding was effective less than four days... A big effort business on behalf of mondiales relais with which I had several incidents of this kind for relatively heavy deliveries on Paris, including one simultaneous with yours. Try to make them improve or change supplier! Good luck Cordialement FRANÇOIS BRUNOT
Acheteur Vérifié
purchased on 22/09/2017
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3
/5
★★★☆☆
I have nothing but praise for the speed and efficiency with which my order was dispatched! My mixed opinion concerns the products... in this case, the difficulty of evaluating colors on the Internet... The eyeshadow shade is darker than I expected, which doesn't suit me, and as for the color of the "lip contour" duo, it's lackluster, whereas I thought it was quite bright.
Acheteur Vérifié
purchased on 29/08/2017
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3
/5
★★★☆☆
Rather late shipment and incomplete order (I was reimbursed for the missing items)
Acheteur Vérifié
purchased on 16/06/2017
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3
/5
★★★☆☆
Order delivered 2 weeks after online order, due to stock shortage of certain items, without being notified by e-mail or telephone. I found out the reason for the delay in delivery by calling customer service. On receipt, one item was still missing, but I wasn't charged for it. On the other hand, the packaging was meticulous and the products conformed to the order, and customer service was available and attentive.
Acheteur Vérifié
purchased on 26/05/2017
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3
/5
★★★☆☆
The organic micellar water cap was broken and held by an adhesive. So it was sent as is. So far, I've had no problems. But I'm generally satisfied with ParaNatura Bio's service.
Acheteur Vérifié
purchased on 23/05/2017
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Answer from ParaNatura.bio
Hello Madam, we systematically apply adhesive to all caps to prevent them from opening during transport. If, however, the cap has been broken during transport, please contact our customer service department, who will arrange an exchange. Best regards. ParaNatura.Bio
2
/5
★★☆☆☆
The order does not correspond to the product I ordered.
Acheteur Vérifié
purchased on 12/05/2017
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Answer from ParaNatura.bio
Hello Madam, could you please tell us how the product you received does not correspond to the product you ordered. If there is an error, please contact our Customer Service Department for an exchange. Best regards. ParaNarura.Bio
3
/5
★★★☆☆
Not bad
Acheteur Vérifié
purchased on 30/04/2017
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3
/5
★★★☆☆
Order placed on friday, shipped only on monday late afternoon and received on thursday.
Acheteur Vérifié
purchased on 07/04/2017
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Answer from ParaNatura.bio
Sir, the order is 100% compliant. You placed your order on Friday at 18:39 after the departure of the day's parcels. It left on the following Monday, i.e. the first working day thereafter. It was delivered to you in Belgium 72 hours later, i.e. within the time limit set by the Post Office for delivery in Belgium. We are delighted that you are satisfied with our service. Yours faithfully ParaNatura
3
/5
★★★☆☆
Nothing to report
Acheteur Vérifié
purchased on 30/03/2017
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Answer from ParaNatura.bio
Hello, we do not understand your note. Kind regards. ParaNatura.Bio
2
/5
★★☆☆☆
No info on order being prepared for shipment or products missing
Acheteur Vérifié
purchased on 24/03/2017
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Answer from ParaNatura.bio
Hello, your order was dispatched on 30/3, arrived at the relay point on 1/4 and you picked it up on 4/4, the day before your review. We do not understand your comment. Yours faithfully ParaNatura.Bio
3
/5
★★★☆☆
I would have liked to have been informed of the arrival of my parcel.
Acheteur Vérifié
purchased on 23/03/2017
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Answer from ParaNatura.bio
Hello, we're sorry but this is beyond our control. Mondial Relay regularly forgets to inform customers of the availability of their items at the relay point. Best regards. ParaNatura.Bio
3
/5
★★★☆☆
Medium
Acheteur Vérifié
purchased on 14/03/2017
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3
/5
★★★☆☆
The products are of good quality, but the sample was taken 15 days ago and the parcel was received 3 days ago.
Acheteur Vérifié
purchased on 03/03/2017
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2
/5
★★☆☆☆
Very slow delivery (1 week and a half!...)
Acheteur Vérifié
purchased on 27/02/2017
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3
/5
★★★☆☆
Medium
Acheteur Vérifié
purchased on 07/02/2017
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Answer from ParaNatura.bio
Hello, could you tell us what the problem is? Best regards. ParaNatura
3
/5
★★★☆☆
A bit large for 2 pots of cream
Acheteur Vérifié
purchased on 27/01/2017
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3
/5
★★★☆☆
The order arrived at the relay since 31/01/2017 I was not planned neither park email nor by SMS I passed by chance to the relay I find the parcel. Cordially
Acheteur Vérifié
purchased on 26/01/2017
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2
/5
★★☆☆☆
I am dissatisfied with the delivery because the chosen relay was not respected.
Acheteur Vérifié
purchased on 25/01/2017
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Answer from ParaNatura.bio
Hello, the change of the relay point is beyond our control. The relay point companies may have to change the relay points depending on the saturation or closure of certain relay points. Best regards. ParaNatura.
3
/5
★★★☆☆
We'd like to be notified by sms when the parcel arrives at the relay point. A little extra would be a financial gesture, even a small sum or free postage would be a real plus and would build customer loyalty.
Acheteur Vérifié
purchased on 08/01/2017
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Answer from ParaNatura.bio
Hello, we're sorry that Mondial Relay forgot to notify you when your parcel arrived at the relay point. We advise you to choose DPD or La Poste point relais, whose management of relay point orders is much more reliable. Best regards. ParaNatura
3
/5
★★★☆☆
Good for the order, shameful for the delivery: I had requested delivery at a pick-up point. The post office came on the only day the store was closed and took the initiative, without asking my opinion, to drop off my parcel at another store. The result: my parcel was available a week after my order, at a pick-up point whose opening hours didn't suit me, and which was located in a pedestrian zone (ideal for collecting bulky parcels!) Thank you, post office!
Acheteur Vérifié
purchased on 05/01/2017
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Answer from ParaNatura.bio
Hello, we're sorry about the delivery and relay point problems you may have had. Apparently, La Poste and the others arbitrarily decide to change the relay point if the one you have chosen is saturated, which can happen during the holiday season. These delivery problems are totally beyond our control. Yours faithfully ParaNatura.
3
/5
★★★☆☆
Good site with lots of products
Acheteur Vérifié
purchased on 03/01/2017
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Answer from ParaNatura.bio
Hello, we do not understand your note. Kind regards. ParaNatura
3
/5
★★★☆☆
It is difficult to find the products you want, the ordering site should be improved
Acheteur Vérifié
purchased on 27/12/2016
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Answer from ParaNatura.bio
Thank you for letting us know how difficult you found the search. Best regards. ParaNatura
3
/5
★★★☆☆
Some products were out of date
Acheteur Vérifié
purchased on 21/12/2016
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Answer from ParaNatura.bio
Hello, we apologize for the inconvenience. This was a preparation error. Customer service has refunded your money. Yours faithfully ParaNatura
3
/5
★★★☆☆
Insufficient stock. I was only able to order 4 jars.
Acheteur Vérifié
purchased on 14/12/2016
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3
/5
★★★☆☆
For a site that claims to be organic, I think there's still a lot of work to be done to achieve an ecological approach. I ordered a toothpick, a 2nd one is free. OK. The tubes are packaged in cardboard (from the brand) themselves packaged in paper, and delivered in another box! what superfluous packaging for a simple toothpaste! On top of that, the site has taken care to slip into the box not 1, not 2, not 3 but 4 booklets/flyers of ads for products I absolutely do not need!In short, it's hard to believe that these people are ecologists.
Acheteur Vérifié
purchased on 22/11/2016
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3
/5
★★★☆☆
Product conforms but delivery a little long
Acheteur Vérifié
purchased on 20/11/2016
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3
/5
★★★☆☆
Site and payment complicated , We finally get there but forced to pay by check! Fast delivery upon receipt of check .
Acheteur Vérifié
purchased on 10/10/2016
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Answer from ParaNatura.bio
Hello, we're sorry you found our site complicated. Please don't hesitate to let us know what was bothering you so that we can make improvements. Best regards. ParaNatura.
3
/5
★★★☆☆
Out of 5 jars of organic almond purée ordered, 2 were broken. Why block the quantity to be ordered at 5 when with 6 jars, the almond puree producer's cardboard box could have been reused and the jars could have arrived in good condition!
Acheteur Vérifié
purchased on 04/10/2016
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Answer from ParaNatura.bio
Hello, the producer's box does not contain any protection or spacer. You received the products in bubble wrap, which is the best protection. La Poste handles parcels with very little care. We apologize for the breakage. Yours faithfully ParaNatura
3
/5
★★★☆☆
I am satisfied for the good reception but the ordered products are perishable on the 22/10 of this year!
Acheteur Vérifié
purchased on 13/09/2016
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Answer from ParaNatura.bio
Hello, we apologize for the short dates. However, these candies can be consumed without any problem. The manufacturing laboratory is out of stock and will receive the new batch in November. Best regards. ParaNatura.
3
/5
★★★☆☆
Very slow shipping
Acheteur Vérifié
purchased on 29/08/2016
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Answer from ParaNatura.bio
Hello, we apologize for the abnormal delay of your order. You will receive a discount voucher on your email address for a future order as a token of our apology. Best regards. ParaNatura.