/10
★★★★★
based on 8142 reviews published
★★★★★
based on 8142 reviews published
Latest neutral customer reviews
2
/5
★★☆☆☆
Hello, I haven't received my order.
Prescilia H.
purchased on 09/02/2025
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Answer from Pictyourlamp.com
Hello,
We are pleased to have resolved the issue by resending the order that was lost by the carrier. Would it be possible to update your negative comment now that the situation has been resolved?
Best regards,
The LampePhoto.fr team
We are pleased to have resolved the issue by resending the order that was lost by the carrier. Would it be possible to update your negative comment now that the situation has been resolved?
Best regards,
The LampePhoto.fr team
2
/5
★★☆☆☆
Very disappointed, the edges are full of chips, I couldn't give it as planned.
Delphine N.
purchased on 05/02/2025
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Answer from Pictyourlamp.com
Hello,
We are happy to have resolved the issue by sending you back the plate that was damaged during transport. Would it be possible to modify your negative comment now that the situation has been resolved?
Best regards,
The LampePhoto.fr team
We are happy to have resolved the issue by sending you back the plate that was damaged during transport. Would it be possible to modify your negative comment now that the situation has been resolved?
Best regards,
The LampePhoto.fr team
2
/5
★★☆☆☆
I will send you a photo tomorrow, there are scratches on the plexiglass.
Christophe M.
purchased on 31/01/2025
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Answer from Pictyourlamp.com
Hello,
Our plates are equipped with a protective film that ensures both the safety of the plate and the engraving during transport and handling. However, this film must be removed to allow the plate to reveal its final appearance. Once the film is removed, any visible 'scratches' will disappear, as they simply come from this protective film and not from the actual surface of the plate.
Best regards,
Justine from lampephoto.fr
Our plates are equipped with a protective film that ensures both the safety of the plate and the engraving during transport and handling. However, this film must be removed to allow the plate to reveal its final appearance. Once the film is removed, any visible 'scratches' will disappear, as they simply come from this protective film and not from the actual surface of the plate.
Best regards,
Justine from lampephoto.fr
3
/5
★★★☆☆
After first receiving a parcel with a damaged plate, I had to wait a week before receiving a second plate, which arrived very well packaged and without any problem. So I have to say that the products aren't superbly packaged on the first occasion. If it had been the same packaging as on the second occasion, there wouldn't have been any problem.
Johan M.
purchased on 16/01/2025
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3
/5
★★★☆☆
The gift was a pleasure but there are scratches. It's a shame
Stephanie R.
purchased on 19/01/2025
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3
/5
★★★☆☆
Hello I'm happy but there is a defect on the numbers of the alarm clock.
Christelle C.
purchased on 07/01/2025
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2
/5
★★☆☆☆
So far everything is very good and the work is very clean. However, there is a defect in the display that was actually caused by the UPS mail carrier, but there is no response to my problem report.
Ulli Peter S.
purchased on 13/01/2025
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2
/5
★★☆☆☆
Absolutely not happy with the lamp. The contours of the black suit were unfortunately not even hinted at, but left out completely, which means that the majority of the lamp is simply transparent. Only the quality of the material is really good.
Sabrina M.
purchased on 15/01/2025
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3
/5
★★★☆☆
Thank you very much
Nadege G.
purchased on 12/01/2025
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3
/5
★★★☆☆
Remote control does not work
Fanny R.
purchased on 11/01/2025
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3
/5
★★★☆☆
The glass with the roses on a lamp is missing. I have sent you an e-mail but still no reply.
Christian C.
purchased on 12/01/2025
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2
/5
★★☆☆☆
Delivery was fast. Unfortunately, the product broke after one use.
Sabine S.
purchased on 10/01/2025
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3
/5
★★★☆☆
The lamp is perfect. Except the cable doens't worked. I emailed, but didnt received an answer back. Very dissapointing.
Daphne D.
purchased on 06/01/2025
2
/5
★★☆☆☆
Lamoe ordered on 20/12/2024 as a Christmas present and still not received. After several calls to UPS representatives, my requests seem to have no effect. I would like a refund please
Ariane A.
purchased on 19/12/2024
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2
/5
★★☆☆☆
Plexiglas of poor quality; on the other hand, exceptional delivery times, even during the holiday season.
Martine T.
purchased on 29/12/2024
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3
/5
★★★☆☆
The rendering is less sharp than on the publication....
Paul P.
purchased on 01/01/2025
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3
/5
★★★☆☆
Hello, no protective film on either side of the lamp.
Pascal C.
purchased on 31/12/2024
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2
/5
★★☆☆☆
The order of the photos has not been respected
Paul M.
purchased on 21/12/2024
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3
/5
★★★☆☆
In the package that arrived I found 2 chargers but not the remote control.
Valeria P.
purchased on 19/12/2024
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2
/5
★★☆☆☆
The plate arrived cracked... Too bad for the price, otherwise the lamp is fine.
Manon P.
purchased on 17/12/2024
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3
/5
★★★☆☆
My parcel didn't arrive on time and was stuck in Paris for 4 days 😡
Karine C.
purchased on 22/12/2024
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3
/5
★★★☆☆
I'm missing the remote control
Cynthia S.
purchased on 14/12/2024
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2
/5
★★☆☆☆
UPS delivered the package on the 27th
Sebastien S.
purchased on 20/12/2024
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2
/5
★★☆☆☆
I have order the lamp and pay voor 24our service but it was 72 our later So ik want the money what i pay extra voor the 24 our back
Dennis T.
purchased on 22/12/2024
2
/5
★★☆☆☆
No regrets
Stéphane D.
purchased on 21/12/2024
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2
/5
★★☆☆☆
I thought everything wasn't plastic
Christiane P.
purchased on 16/12/2024
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2
/5
★★☆☆☆
The lamp (product) is beautiful, but the shipping leaves a lot to be desired! I paid for express delivery 24 hours and only received the delivery a week later. UPS claimed to have made two delivery attempts, which I can refute as the building is under camera surveillance.
Gerd W.
purchased on 22/12/2024
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2
/5
★★☆☆☆
Te laat geleverd ik had extra betaald maar kreeg het pas veel later jammer
Jeroen J.
purchased on 21/12/2024
2
/5
★★☆☆☆
Satisfied with the lamp (the foot is too plastic) but on the other hand the delivery is unacceptable I find, paid the express delivery, we spent the day at home they did not pass, balance sheet received 3j late!
Estelle C.
purchased on 21/12/2024
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2
/5
★★☆☆☆
I have sent you a complaint e-mail
Katia D.
purchased on 19/12/2024
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