9.3/10
★★★★★
based on 8128 reviews published

Latest negative customer reviews

1/5
★☆☆☆☆
The lamp contains a serious optical error, which I have reported. Only a succinct answer comes back that that shouldn't be bad. Another email from me was not even responded to. I think that if you really pay a lot of money for such a lamp, you have to get a 100% good product. I wasn't even offered a discount or anything like that.
Martina P.
Martina P.
purchased on 10/05/2022 
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1/5
★☆☆☆☆
I was really excited when I found this website but I was really disappointed to be honest! First of all I ordered a 24h shipment that didn't work at all cause I got the package with a delay of a week!!!! Second the lamp came broken like I mean the stander and I wrote mails and tried to contact the firm but it didn't work! I would have really appreciated it if I would get at least some kind of compensation
Tina S.
Tina S.
purchased on 08/05/2022 
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1/5
★☆☆☆☆
Poor customer service, poor delivery, overpriced delivery which then arrives after 4 days anyway.
André B.
André B.
purchased on 03/05/2022 
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1/5
★☆☆☆☆
Too expensive, for what it is, anywhere in Spain you can find it for half the price.
Juan Carlos D.
Juan Carlos D.
purchased on 28/04/2022 
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1/5
★☆☆☆☆
I paid for a 24h delivery service, and it arrived 2 days later, I claimed for a refund for the difference of arriving in 24h to 72h and no case, they shielded that it was the problem of the transport company, when surely they will ask for compensation.
Gene T.
Gene T.
purchased on 27/04/2022 
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Answer from Pictyourlamp.com
Bonjour, nous sommes désolé que vous ne soyez pas satisfait du délai de livraison, Cependant, le délai du transporteur est une chose, mais nous avons aussi le délai de fabrication de 24h qui est à prendre en compte. De ce fait, vous avez passé votre commande le 27/04, il est normal que vous ayez reçu votre colis en Espagne le 29/04. Nous sommes désolé si cela n'était pas claire pour vous.
Cordialement,
Thomas de Pictyourlamp.com
1/5
★☆☆☆☆
My lamp had a small broken end. I sent an email but never got a response.
Kavnene J.
Kavnene J.
purchased on 26/04/2022 
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Answer from Pictyourlamp.com
Hello,
I'm sorry for the inconvenience. I can't find any trace of your email. We have just written to you by email about this. We will replace your lamp of course.
In the expectation of your return, I wish you a good day.
Sincerely,
Thomas from Lampephoto.fr
1/5
★☆☆☆☆
They promised I would arrive on Mother's Day and I didn't. ...... It arrived late.... And I ordered it 4 days in advance....
Alejandro S.
Alejandro S.
purchased on 26/04/2022 
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Answer from Pictyourlamp.com
Bonjour,
nous sommes vraiment désolé pour le désagrément. Comme indiqué lors de nos échanges, nous avons respécté nos engagements en expédiant votre commande le lendemain de votre commande. Cependant vous avez choisi la méthode de livraison 48/72H pour l'Espagne. Du fait que les transporteur ne livre pas le samedi, vous ne pouviez pas recevoir votre colis à temps. Il aurai fallu choisir la méthode DHL Express 24H. En espérant que vous ne nous en tiendrai pas rigueur, je vous souhaite un bonne journée.
Cordialement,
Thomas de Pictyourlamp.com
1/5
★☆☆☆☆
It is broken.
Marcel M.
Marcel M.
purchased on 26/04/2022 
Answer from Pictyourlamp.com
Bonjour, je suis désolé mais je ne vois aucun échange avec le service client à ce sujet. Si vous avez reçu votre commande cassée, nous en sommes désolé. Il vous suffit simplement de nous l'indiquer et nous vous la renverrons. je vous invite à nous contacter à [email protected]
Cordialement,
Thomas de Pictyourlamp.com
1/5
★☆☆☆☆
Hello I find a pity that we do not see properly the photo! Because the lighting is very weak! Good to you
Philippe K.
Philippe K.
purchased on 06/02/2022 
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1/5
★☆☆☆☆
Lamp arrived broken
Daniele D.
Daniele D.
purchased on 02/02/2022 
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Answer from Pictyourlamp.com
Bonjour, nous sommes désolé de ce désagrément. Nous faisons de notre mieux pour protéger les lampes pour le transport. Nous vous avons renvoyée votre lampe le 07/02/22 suite à nos échanges. Nous aurions apprécié un avis final un peu plus sympa. Tans pis, merci de votre commande et bonne journée à vous.
cordialement,
Thomas de Pictyourlamp.com
1/5
★☆☆☆☆
The finish of the frame is not very clean. It looks like it was cut in a hurry.
Maryse S.
Maryse S.
purchased on 23/01/2022 
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1/5
★☆☆☆☆
Very bad after sales service. Poor quality equipment and very poor customer care
Gilles S.
Gilles S.
purchased on 21/12/2021 
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1/5
★☆☆☆☆
Order placed early January and still nothing received it's not serious 🤬🤬🤬!!!!!!!!
Cecile P.
Cecile P.
purchased on 06/01/2022 
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Answer from Pictyourlamp.com
Hello,
Your order was returned to us by the relay point and your package is still in our premises. We have not had any return to our emails of 21/01 and 27/01. We are waiting for your instructions to be able to reship the package.
See you soon,
Sincerely,
Thomas from lampephoto.fr
1/5
★☆☆☆☆
Very cheap processing, for the price never again, have to this day my refund for a cancelled order not yet received is now 14 days ago.
Thomas S.
Thomas S.
purchased on 02/01/2022 
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Answer from Pictyourlamp.com
Bonjour, nous sommes désolé si le remboursement a tardé. Après vérification il a bien été effectué.
Bonne journée,
Cordialement,
Thomas de Pictyourlamp.com
1/5
★☆☆☆☆
I had placed a 24 hour express order and paid extra for it. The delivery arrived with several days delay, in principle, normal delivery time with me. Then I wanted to have the surcharge I paid for the express delivery, back again. Is yes I think also quite clearly understandable. After several e-mails with a certain Ophelia, which explained to me several times, that they do not blame but the transport company. In this case it does not matter at all how the delay came about. Fact is, I have placed an order with you and paid you the money for a service that was not provided. It is an impertinence not to report now and simply wrongfully withhold my money.
Christian V.
Christian V.
purchased on 20/12/2021 
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Answer from Pictyourlamp.com
Bonjour, nous sommes désolé pour le retard du transporteur indépendant de notre volonté. Nous avons expédié votre commande le jour même ou vous l'avez passée en express comme demandé.
Avec toute nos excuses pour le désagrément je vous souhaite une bonne journée,
Cordialement,
Thomas de Pictyourlamp.com
1/5
★☆☆☆☆
Very disappointed. The usb port was broken.
Karine H.
Karine H.
purchased on 18/12/2021 
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Answer from Pictyourlamp.com
Hello,
Following your e-mail of 21/12, we have sent you a new base. Did you receive it? According to the package tracking, the new base was received 2 days before your comment. If you encounter a problem again, do not hesitate to come back to us at [email protected]
Sincerely,
Thomas from Lampephoto.fr
1/5
★☆☆☆☆
Lampephoto still sent me and cashed an order that I had cancelled and refused to refund me despite the right of withdrawal my opinion these people are dishonest legal action underway
Gerard B.
Gerard B.
purchased on 17/12/2021 
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Answer from Pictyourlamp.com
Hello,
Following our email exchanges, I don't know what else to tell you, except that we are sorry for this misunderstanding. Your cancellation request was made once the package was shipped and due to the personalized nature of the order, there is no right of withdrawal that applies.
We are sorry for this situation and count on your understanding.
Have a nice day,
Sincerely,
Thomas from Lampephoto.fr
1/5
★☆☆☆☆
Product is great. But gift packaging has been missing. Product was simply in an ugly cardboard box. Not what you imagine when you order, pay and also expect a premium gift box!
Patrick S.
Patrick S.
purchased on 13/12/2021 
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Answer from Pictyourlamp.com
Bonjour, nous sommes désolé de cet oubli. Nous vous avons remboursé l'emballage cadeau, une petite modification de votre avis pour nous dire ce que vous pensez du produit serait super ! 😉
Bonne journée à vous et à bientôt.
Cordialement,
Thomas de pictyourlamp.com
1/5
★☆☆☆☆
I never received my package that was supposed to arrive for Christmas
Rachel L.
Rachel L.
purchased on 17/12/2021 
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Answer from Pictyourlamp.com
Hello,
following our exchanges and the resolution of the problem, a small modification of your notice would be nice.
Thank you in advance.
Have a nice day,
Sincerely,
Thomas Lampephoto.fr
1/5
★☆☆☆☆
I took batteries for the base I didn't even get abused pff
Malika B.
Malika B.
purchased on 16/12/2021 
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Answer from Pictyourlamp.com
Hello,
we are sorry for this oversight. The batteries have been refunded, a small change in your notice would be great.
Thanks in advance.
Have a nice day,
Sincerely,
Thomas from Lampephoto.fr
1/5
★☆☆☆☆
Hello, I sent you an email ar I did not receive my complete order, and no response from you, it was missing the base and the Led remote so I am not satisfied!
Malika L.
Malika L.
purchased on 16/12/2021 
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Answer from Pictyourlamp.com
Hello,
we are sorry for this error. Following the return of the missing products, a small comment on your final opinion would be nice.
Thank you in advance.
Have a nice day,
Sincerely,
Thomas from Lampephoto.fr
1/5
★☆☆☆☆
I sent an email because the product does not meet my expectations there is a defect on the print. A big line goes through the middle of a face. I have not had any feedback from you. Very disappointed. Waiting for a solution. Since it was a Christmas gift.
Catherine R.
Catherine R.
purchased on 12/12/2021 
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Answer from Pictyourlamp.com
Hello,
we are sorry for the inconvenience.
After checking, I do not see any mail from you. If your lamp has a defect, we will reproduce it without delay.
I invite you to come back to us on this subject at [email protected]
Have a nice day,
Sincerely,
Thomas from Lampephoto.fr
1/5
★☆☆☆☆
Lamp arrived broken no response from customer service! Shameful considering the price! I'm not sure what to do if I don't get a response!
Elodie F.
Elodie F.
purchased on 12/12/2021 
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Answer from Pictyourlamp.com
Hello,
We are very sorry for the inconvenience.
I have done some research about your problem and I don't see any trace of your complaint. You can contact us at [email protected]
If your lamp arrived broken, a simple photo to see it and we will send you back your order of course.
See you soon.
Best regards,
Thomas from Lampephoto.fr
1/5
★☆☆☆☆
Nice lamp. But very unhappy to have paid 2 instead of one! I will not recommend your site.
Sandrine P.
Sandrine P.
purchased on 09/12/2021 
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Answer from Pictyourlamp.com
Hello,
we are sorry for the misunderstanding. There are indeed 2 different orders from you. As both orders have been produced and shipped, there is not much we can do. We have sent you a small gift as a commercial gesture. Hoping that you will come back and modify your comment 😉
Have a nice day,
Sincerely,
Thomas from Lampephoto.fr
1/5
★☆☆☆☆
Bad bad bad 3 pack 3 error no refund, high price, low quality!!!
Pierangelo M.
Pierangelo M.
purchased on 09/12/2021 
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1/5
★☆☆☆☆
The website is nice... original products but you should change carrier and especially you unload of bos responsibilities on the transport company that is crazy about the customer... delivery fees never refunded nor any commercial gesture.
Christian S.
Christian S.
purchased on 10/12/2021 
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Answer from Pictyourlamp.com
Hello,
we are sorry for this inconvenience.
Indeed Chronopost like all carriers encounter difficulties in the run-up to Christmas. We are very sorry for this delay beyond our control.
Have a nice day,
Sincerely,
Thomas from Lampephoto.fr
1/5
★☆☆☆☆
Unfortunately, only half arrived and the headphones you get for free were not included.
Patricia F.
Patricia F.
purchased on 08/12/2021 
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Answer from Pictyourlamp.com
Nous sommes désolé pour l'oubli du cadeau promis. Nous vous l'avons renvoyé dans un second temps. Une petite modification de votre commentaire serait super sympa 😉
Désolé encore pour ce désagrément.
Bonne journée à vous.
Cordialement,
Thomas de Pictyourlamp.com
1/5
★☆☆☆☆
Order not in accordance with whate I paid Page very poorly explained misleads Be very careful ⚠️ and check before validating.
Sandra K.
Sandra K.
purchased on 05/12/2021 
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Answer from Pictyourlamp.com
Hello,
we are sorry for this misunderstanding, it is indeed laser engraving and not color printing.
The colors are obtained with the light of the base.
We make sure that it is as clear as possible on the site.
Your lamp seemed to be very successful nevertheless, we hope you will appreciate it despite this misunderstanding.
Have a nice day.
Best regards,
Thomas from Lampephoto.fr
1/5
★☆☆☆☆
I received my broken lamp and had to recommend a plate this morning at my own expense since my emails were not answered... Hopefully I'll get it back in good condition this time as it will have cost me quite a bit in the end.
Véronique F.
Véronique F.
purchased on 25/11/2021 
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Answer from Pictyourlamp.com
Hello,
I'm sorry for the inconvenience. I have no trace of your e-mail. I just sent you an email. We will refund your second order. You do not have to pay for the reproduction of your lamp arrived broken.
Waiting for your return on this subject, I wish you a good day.
Sincerely,
Thomas from Lampephoto.fr
1/5
★☆☆☆☆
The box above the lamp to turn on and off is already not working, jsp what I need to do
Louis S.
Louis S.
purchased on 23/11/2021 
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Answer from Pictyourlamp.com
Hello,
we are sorry for this inconvenience. Our bases are guaranteed for 1 year, you just have to contact us at [email protected], we will proceed to the replacement of your base.
Have a nice day,
Sincerely,
Thomas from Lampephoto.fr