9.3/10
★★★★★
based on 8142 reviews published

Latest neutral customer reviews

2 /5
★★☆☆☆
If you run it on batteries, it lasts almost nothing or works regularly.
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Borja S.
purchased on 26/04/2022
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2 /5
★★☆☆☆
All good
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Daniele M.
purchased on 04/05/2022
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2 /5
★★☆☆☆
It would come before mothersday it came a few days later
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Maurice J.
purchased on 02/05/2022
2 /5
★★☆☆☆
The product is also beautiful but if it does not arrive in time for the event it loses its significance. I am sorry
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Gianluca G.
purchased on 30/04/2022
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3 /5
★★★☆☆
Small defect on the photo.
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Ilir M.
purchased on 30/04/2022
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Answer from Pictyourlamp.com
Hello,
as agreed by e-mail, we have replaced your lamp, a little feedback would be nice!
Thanks in advance,
Best regards,
Lisa from Lampephoto.fr
3 /5
★★★☆☆
I am late
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Hector C.
purchased on 27/04/2022
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3 /5
★★★☆☆
The models lack a lot of information about the product. Despite the email exchanges with the store, I chose the model with landscape format and the store confirmed by email the landscape format. But the final product is in portrait format. The change was made without consulting me because the graphic designer considered that the rendering would be better. It is a personalized product but the designer's point of view is more important than the customer's wish.
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Hong Nga V.
purchased on 14/04/2022
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Answer from Pictyourlamp.com
Hello,
We are very sorry that you are not entirely satisfied with your order. Our graphic designers do their best to process orders. After checking, I don't see any e-mail from you. I invite you to come back to us at [email protected] with a simple photo to confirm the problem.
Have a nice day.
Best regards,
Alexandra from Lampephoto.fr
3 /5
★★★☆☆
Very happy with the result but I had sent a message to have a preview and no answer
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Christelle N.
purchased on 12/04/2022
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Answer from Pictyourlamp.com
Hello, despite having checked, we could not find an email from you. In case you would like to contact us again, we are at your disposal at the following address: [email protected]. We thank you and are glad to hear that you liked your lamp.
Sincerely
Ophélie from Lampephoto.fr
2 /5
★★☆☆☆
I am disappointed by quality also I have clearly written that the sent photo would have to be completely on it has unfortunately not been the case and I have also received no feedback, the next I have ordered over the weekend I paid the express that is in 24 hours I would have had to get the order was not the case only on Wednesday at about 13:50 clock the order arrived. Although asked for discount no reaction from the company. I personally will never order there again. The do not keep what the promise and too expensive for this quality.
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Juner B.
purchased on 12/03/2022
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3 /5
★★★☆☆
Super fast and very pretty not disappointed
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Linda R.
purchased on 02/03/2022
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Answer from Pictyourlamp.com
Hello, we are happy to know that you are satisfied, we would be even more grateful for an update of your review, it supports us greatly.
Sincerely
Ophélie from Lampephoto.fr
3 /5
★★★☆☆
At the level of cutting is not well done
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Yohan M.
purchased on 05/03/2022
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3 /5
★★★☆☆
Delivery respected and impeccable product
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Pauline C.
purchased on 28/02/2022
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Answer from Pictyourlamp.com
Hello, we are delighted to know that your order has satisfied you, a change on your review will help us greatly. We thank you for your confidence.
Sincerely
Ophélie from Lampephoto.fr
3 /5
★★★☆☆
Lamp ok, PayPal debit, delivery ok. But no communication at all. Question when ordering unanswered, also no confirmation.
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Gaby S.
purchased on 24/02/2022
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3 /5
★★★☆☆
The picture and the led is super unfortunately just a little expensive. The delivery was very bad it has not handed me my package and message on email came later
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Muhammet Ali K.
purchased on 18/02/2022
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2 /5
★★☆☆☆
Package received on time and correctly but the lamp is not working. the white color is not working. disappointed with my purchase. i hope to find a solution with the supplier soon
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Michael C.
purchased on 12/02/2022
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Answer from Pictyourlamp.com
Hello, we have tried to contact you by e-mail but have not received a reply from you. Please come back to us at [email protected] and we'll try to solve your problem.
Best regards,
Lisa from Lampephoto.fr
3 /5
★★★☆☆
Satisfied with the result but the remote does not work. I request it be sent back to me to give 5 stars!
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Stefano C.
purchased on 10/02/2022
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3 /5
★★★☆☆
The A4 format is not respected. A little too expensive.
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Nadia P.
purchased on 08/02/2022
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Answer from Pictyourlamp.com
Hello,
You can contact us at [email protected], so that we can solve your format problem.
have a nice day,
Lisa from lampephoto.fr
3 /5
★★★☆☆
It fits perfectly with what I wanted
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Ghislain D.
purchased on 09/02/2022
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Answer from Pictyourlamp.com
Hello, I'm delighted to hear that you like your photo lamp. An update would be a great help to us and would give us great pleasure.
Sincerely
Ophélie from Lampephoto.fr
3 /5
★★★☆☆
The delivery time is not respected with the amount given
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Melanie D.
purchased on 07/02/2022
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Answer from Pictyourlamp.com
Hello,
We're sorry to hear about this delay, which is unfortunately beyond our control. Carriers may encounter problems during the delivery of your parcels.
Have a nice day,
Lisa from lampephoto.fr
3 /5
★★★☆☆
The remote control does not work.
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Blanc M.
purchased on 06/02/2022
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Answer from Pictyourlamp.com
Good day to you,
following our email exchanges, we hope you have received your new remote control.
Have a nice day,
Lisa from lampephoto.fr
3 /5
★★★☆☆
Problem-free order,super product,fast delivery
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Johanna K.
purchased on 05/02/2022
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3 /5
★★★☆☆
Not bad but I admit that I expected better! After I received my package very quickly and with a beautiful packaging!
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Hirondine P.
purchased on 02/02/2022
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Answer from Pictyourlamp.com
Hello, we are sorry that you are not entirely satisfied with your order. We have tried to contact you by e-mail to find out the reason for your dissatisfaction but have not received a reply from you. Please don't hesitate to contact us again at [email protected] , we'll be delighted to hear from you.
Have a nice day.
Best regards,
Alexandra from Lampephoto.fr
3 /5
★★★☆☆
I just didn't appreciate the quality of the order whether it was with batteries
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Arzu H.
purchased on 02/02/2022
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Answer from Pictyourlamp.com
Hello, we're sorry for the inconvenience. We do our best to process your photos. After checking, I don't see any e-mail from you. I invite you to come back to us at [email protected] with a simple photo to confirm the quality problem, and we'll send your order back to you.
We try to make this as clear as possible on our website. All our acrylic glass plates require a base with a USB connection or batteries to be illuminated and held vertically.
Have a nice day,
Best regards,
Alexandra from Lampephoto.fr
3 /5
★★★☆☆
Disappointed that the order of the frames is not indicated so the pictures are not as I wanted and given the price impossible to reorder. Otherwise the result is nice anyway
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Elodie M.
purchased on 01/02/2022
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Answer from Pictyourlamp.com
Hello, we're glad you like the result of our product. We do our best to make it as clear as possible on our site. For any plate personalization, on the page for importing your photos, a visual reference is there to help you visualize the placement and order of your photos. If you have any further questions, please don't hesitate to contact us at [email protected], and we'll be delighted to discuss them with you.
Have a nice day,
Best regards,
Alexandra from Lampephoto.fr
3 /5
★★★☆☆
Everything worked well! Only an order confirmation has been missing! Otherwise everything ok!
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Ronald K.
purchased on 29/01/2022
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3 /5
★★★☆☆
Fast delivery and very good product for small price
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Bogdan J.
purchased on 14/01/2022
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2 /5
★★☆☆☆
The goods are cöllig ok, but since I ordered and paid Express the order took 4 business days to be delivered. The company ignored my request for a refund of the express surcharge although it was clearly evident in the delivery process that there were delays in transport.
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Wilfried L.
purchased on 09/01/2022
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Answer from Pictyourlamp.com
Bonjour, nous sommes désolé pour le retard du transporteur indépendant de notre volonté. Nous avons expédié votre commande le jour même ou vous l'avez passée.
Avec toute nos excuses pour le désagrément je vous souhaite une bonne journée,
Cordialement,
Thomas de Pictyourlamp.com
2 /5
★★☆☆☆
The package was damaged, fortunately, the inner protection allowed the reception of the order correctly,
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Sylvette A.
purchased on 10/01/2022
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3 /5
★★★☆☆
Nice lamp. Too bad we can't see how it looks in the pictures. Fast order and delivery. Good supplements a little too many. But good it is manufactured in France.
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Melanie B.
purchased on 30/12/2021
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Answer from Pictyourlamp.com
Hello, we're glad you like our product. Unfortunately, it is impossible for us to provide you with a preview of the result of your personalized lamp on our site. Our team will do its best to process each of your photos. If you would like to give us any additional information about the processing of your lamp, please go to the "additional details" section when you finalize your order.
If you have any further questions, please don't hesitate to contact us at [email protected], and we'll be delighted to hear from you.
We hope to hear from you soon.
Best regards,
Alexandra from Lampephoto.fr
2 /5
★★☆☆☆
I am not disappointed with the pdt itself, only I provided a photo that was not adapted, we did not make a return on this subject and so I am very disappointed with the result the face of my daughter is cut it's really a shame
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Flavie P.
purchased on 22/12/2021
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Answer from Pictyourlamp.com
Hello, we are sorry for the inconvenience. Indeed, depending on the shape of the lamp, it is preferable to provide an adapted photo. We try to explain it as well as possible in our fore to the question. When a photo is really not adapted, we warn by mail and put the order on hold. For your order, the graphic designer in charge to judge that can adapt it. We are sorry that it does not suit you. I invite you to come back to us on this subject at [email protected]
Good day,
Sincerely,
Thomas of Lampephoto.fr