9.3/10
★★★★★
based on 8142 reviews published

Latest neutral customer reviews

2 /5
★★☆☆☆
I paid for shipping so that it would arrive in 24 hours and it did not! Really disappointed
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Pauline P.
purchased on 23/12/2021
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Answer from Pictyourlamp.com
Hello, we are sorry that you are not satisfied with the delivery time, however, we have the manufacturing time of 24 hours, but also the time of the carrier is which is to be taken into account.
Best regards,
Lisa from Lampephoto.fr
3 /5
★★★☆☆
I'm very pleased with the service and the quality of the product.
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Fabrice B.
purchased on 23/12/2021
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Answer from Pictyourlamp.com
Hello, we are glad to know that you like our product. Unfortunately the delivery time is beyond our control.
We apologize for the inconvenience and wish you a good day,
Best regards,
Alexandra from Lampephoto.fr
3 /5
★★★☆☆
The did not arrive quite timely. Although it was ordered by express.express shipping was also paid.
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Vadim F.
purchased on 21/12/2021
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2 /5
★★☆☆☆
Not recommended
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Anjarasoa R.
purchased on 21/12/2021
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3 /5
★★★☆☆
Very nice lamp but it is damaged in the corner
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Laurence H.
purchased on 19/12/2021
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Answer from Pictyourlamp.com
Hello,
as agreed by e-mail, we have replaced your lamp. A little feedback would be great!
We are very sorry for the inconvenience.
Best regards,
Lisa from Lampephoto.fr
3 /5
★★★☆☆
The order was easy to place and the delivery was very fast. It's a pity that the alarm clock consumes the batteries at a crazy speed
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Nicolas B.
purchased on 18/12/2021
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Answer from Pictyourlamp.com
Hello,
following our exchanges, the problem was with the batteries, not the alarm clock. It would be great if you could change your mind.
Have a nice day,
Lisa from Lampephoto.fr
3 /5
★★★☆☆
Disappointed on the photo scratched and not the charger that the wire😞 Otherwise fast delivery.
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Christine F.
purchased on 18/12/2021
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Answer from Pictyourlamp.com
Hello,
Please contact us by e-mail at [email protected], so that we can work out an arrangement for the lamp. As for the USB adapter, it is not supplied with the lamp.
Have a nice day,
Lisa from lampephoto.fr
2 /5
★★☆☆☆
The lamp is very nice. However, I received it with a slight detachment at the base. I was surprised to have a USB connection. I had to buy an adapter. It might be good to have a little clearer descriptions on this subject.
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Martine W.
purchased on 19/12/2021
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Answer from Pictyourlamp.com
Hello, we're sorry about this misunderstanding.
We do our best to make it as clear as possible on the site. Our bases with USB connection are supplied with a cable. We also offer bases for sale on our site, but these have to be paid for additionally.
Have a nice day.
Best regards,
Alexandra from Lampephoto.fr
3 /5
★★★☆☆
I ordered 3 lamps. When I received my order I only had 2 in my package. I am looking in vain for a phone number to contact you but no one answers the phone. I sent an email as this is the only way we can reach you. They sent me back the missing lamp and when I unpacked it was missing the base. So I had to again make a mail. The result is that no one got their gift on time and I had to buy another gift while waiting to get my photo lamp.
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Laetitia R.
purchased on 17/12/2021
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Answer from Pictyourlamp.com
Hello, we apologize for this inconvenience. We hope to have satisfied you despite this rare error. If you encounter any further problems, please do not hesitate to contact us again by e-mail at [email protected].
Have a nice day.
Best regards,
Alexandra from Lampephoto.fr
3 /5
★★★☆☆
Very nice but the base does not work
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Brice B.
purchased on 14/12/2021
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Answer from Pictyourlamp.com
Hello,
we're sorry for the inconvenience. Our bases are guaranteed for 1 year. Simply contact us at [email protected] and we'll replace your base.
Best regards,
Lisa from Lampephoto.fr
3 /5
★★★☆☆
The lamp turns on by itself without my asking and the remote control disconnects...
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Ariane D.
purchased on 11/12/2021
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Answer from Pictyourlamp.com
Hello,
Following our email exchanges, the problem was with the base. A new base has been sent as agreed.
Have a nice day,
Lisa from lampephoto.fr
3 /5
★★★☆☆
Nice, but 2 lamps controlled 1 remote control works on the 2 and 1 remote control does not work.
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Alexandra G.
purchased on 14/12/2021
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Answer from Pictyourlamp.com
Hello,
Our products are guaranteed for 1 year. Please contact our after-sales service.
Have a nice day,
Lisa from lampephoto.fr
3 /5
★★★☆☆
I have a lamp I have a line on my face when I turn it on
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Patrick H.
purchased on 13/12/2021
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Answer from Pictyourlamp.com
Hello,
following our email exchanges, a new lamp has been sent to you. We hope you like it.
A small change in your opinion would be nice.
have a nice day,
Lisa from lampephoto.fr
2 /5
★★☆☆☆
I received my 4 lamps ordered in fast delivery, well protected, with small papillotes inside (nice attention) unfortunately 1 out of my 4 lamps does not work anymore (support) I hope bcp that a new one will be sent to me so that I can order again...
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Delphine F.
purchased on 14/12/2021
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Answer from Pictyourlamp.com
Hello,
Following your request, and the replacement of your defective base, can you update your opinion?
Thank you very much,
Thank you very much,
Thomas from Lampephoto.fr
3 /5
★★★☆☆
Beautiful. Right on time.
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Mariarosaria L.
purchased on 13/12/2021
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3 /5
★★★☆☆
Speed and efficiency
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Nathalie H.
purchased on 13/12/2021
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3 /5
★★★☆☆
Not the base clock lamp worked 3 days
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Béatrice B.
purchased on 14/12/2021
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Answer from Pictyourlamp.com
good morning,
Hello,
we're sorry for the inconvenience. Our bases are guaranteed for 1 year. Simply contact us at [email protected] and we will replace your base.
Best regards,
Lisa from Lampephoto.fr
2 /5
★★☆☆☆
Ordered 3 lamps Two are perfect and one with defects (it can happen) The service was warned but they are doing the dead
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Kilian B.
purchased on 11/12/2021
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Answer from Pictyourlamp.com
Hello,
We're sorry for the inconvenience. We have tried to contact you by e-mail to resolve this issue. We look forward to hearing from you.

Best regards,
Lisa from Lampephoto.fr
3 /5
★★★☆☆
Super
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Messaline P.
purchased on 11/12/2021
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2 /5
★★☆☆☆
The lamps are well manufactured on this point no problem, on the other hand level light it is really weak, I do not agree with the naming "lamp" that should be replaced by "night light" term less misleading for the consumer...
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Christian C.
purchased on 11/12/2021
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Answer from Pictyourlamp.com
Hello,
You need to use the remote control on the base to choose the intensity of light you want.
have a nice day,
Lisa from Lampephoto.fr
3 /5
★★★☆☆
I'm very pleased with the service and the quality of the product. I've been using it for a long time now and it is very good.
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Mickael L.
purchased on 24/11/2021
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Answer from Pictyourlamp.com
Hello,
we are sorry for the delay of the carrier beyond our control. We shipped your order the same day or you placed it by express as requested.
Best regards,
Lisa from lampephoto.fr
3 /5
★★★☆☆
Very nice photo print but a little disappointed with the quality and lightness of the product. I hope this gift will still make an impact
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Natacha G.
purchased on 06/12/2021
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3 /5
★★★☆☆
Big problems between the plexi plates and the lighting supports. The plates do not fit in all the supports and one plate (magic hat) only fits on the wooden support. The diversity of the supports purchased has allowed us to find compromises in terms of functioning, to the detriment of an inter-changeability allowing the rotation of plates in different rooms. A bevel on the base of the plates entering the slots of the supports would be very useful, as realized on plates bought on a Christmas market and coming from the same sign according to the publicity provided.
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Dominique G.
purchased on 04/12/2021
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Answer from Pictyourlamp.com
Hello,
We are very sorry that you are not satisfied with your order.
I've made some enquiries about your problem and I don't see any trace of your complaint. Please note that the slots in our different bases are not the same size, so they can't accommodate the same plates. When you buy, be careful to choose the plate you want to match the base. If you have any further questions, please don't hesitate to contact us at [email protected], and we'll be delighted to discuss them with you.
See you soon.
Best regards,
Alexandra from Lampephoto.fr
3 /5
★★★☆☆
Nice lamp but no 3D at all A little disappointed
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Isabelle G.
purchased on 05/12/2021
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3 /5
★★★☆☆
Engraving good, but the glass of the alarm clock all scratched...
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Miguel B.
purchased on 02/12/2021
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Answer from Pictyourlamp.com
Hello,
we're sorry for the inconvenience. Our bases are guaranteed for 1 year. Simply contact us at [email protected] and we'll replace your base.
Best regards,
Lisa from Lampephoto.fr
3 /5
★★★☆☆
The picture is top, Only is unfortunately leuchtsokel broken. Since you wait a good quality
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Kristin H.
purchased on 01/12/2021
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3 /5
★★★☆☆
I took the lamp with the tree and received the lamp with a piece of leaf from the tree.
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Justine D.
purchased on 01/12/2021
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Answer from Pictyourlamp.com
Good day to you,
Following our email exchange, we hope you are satisfied with the replacement of your lamp. A small change to your review would be great.
Have a nice day,
Lisa from lampephoto.fr
3 /5
★★★☆☆
I would like to thank you very much for your excellent service. I will recommend you to my friends and family.
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Gaelle M.
purchased on 30/11/2021
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Answer from Pictyourlamp.com
Hello,
We're sorry for the inconvenience, but delivery is not our responsibility. We hope you enjoyed the lamp.
have a nice day,
Lisa from lampephoto.fr
3 /5
★★★☆☆
Well
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Helene D.
purchased on 29/11/2021
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3 /5
★★★☆☆
Disappointed! The small tip of the base (of the USB cable connection) broke when it fell inside the base!
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Amandine L.
purchased on 27/11/2021
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Answer from Pictyourlamp.com
Hello,
we're sorry for the inconvenience. Our bases are guaranteed for 1 year. Simply contact us at [email protected] and we'll replace your base.
Best regards,
Lisa from Lampephoto.fr