/10
★★★★★
based on 8143 reviews published
★★★★★
based on 8143 reviews published
Latest neutral customer reviews
2
/5
★★☆☆☆
I have sent you an email of dissatisfaction regarding my order, never got a reply! On your almost all examples we do not see the background, I thought it would be the same for me. Result we see everything behind even when it's a white wall! It's very ugly so not happy to have bought from you!
Valérie C.
purchased on 27/11/2021
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Answer from Pictyourlamp.com
Hello,
We're sorry to hear that the rendering is not to your liking. Unfortunately, we did not receive your e-mail. Please do not hesitate to contact us again at [email protected] .
Best regards,
Lisa from Lampephoto.fr
We're sorry to hear that the rendering is not to your liking. Unfortunately, we did not receive your e-mail. Please do not hesitate to contact us again at [email protected] .
Best regards,
Lisa from Lampephoto.fr
2
/5
★★☆☆☆
I am actually satisfied. However, I have due goods within the action nimm 3 zahle 2 bought and although I had 3 items in the cart I had to pay all three. That is, their action has not been right and I had thereby also 1.9 euros extra costs. I will probably buy nothing more from you. Furthermore the size of the DINA4 Yoshi is not right, it is not 20x30 cn but much less! And for all that your prices are pretty high!
H. S.
purchased on 27/11/2021
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Answer from Pictyourlamp.com
Bonjour,
nous sommes désolé de ces désgréments. Après vérification l'offre dont vous parlez était valable sur toutes les lampes du site (catalogues et personnalisées) cependant votre 3ème article était un socle seul qui ne rentrait pas dans l'offre. Je n'ai pas trouvé d’e-mail de votre part à ce sujet, nous aurions pu faire un geste à ce sujet.
Pour ce qui est des dimensions de la lampe Yoshi, comme pour toutes les autres lampes, les formats A5 et A4 sont des standards pour "grand et "petit". Nous devons ensuite respecter les proportions des visuels. Chaque modèle a ses propre proportions, de ce fait les lampes n'ont pas toutes les mêmes dimensions. Je vous invite à lire notre foire aux questions qui détail très bien le principe. En espérant que vous ne nous tiendrez pas rigueur de ces malentendus, je vous souhaite une bonne journée,
Cordialement,
Thomas de Pictyourlamp.com
nous sommes désolé de ces désgréments. Après vérification l'offre dont vous parlez était valable sur toutes les lampes du site (catalogues et personnalisées) cependant votre 3ème article était un socle seul qui ne rentrait pas dans l'offre. Je n'ai pas trouvé d’e-mail de votre part à ce sujet, nous aurions pu faire un geste à ce sujet.
Pour ce qui est des dimensions de la lampe Yoshi, comme pour toutes les autres lampes, les formats A5 et A4 sont des standards pour "grand et "petit". Nous devons ensuite respecter les proportions des visuels. Chaque modèle a ses propre proportions, de ce fait les lampes n'ont pas toutes les mêmes dimensions. Je vous invite à lire notre foire aux questions qui détail très bien le principe. En espérant que vous ne nous tiendrez pas rigueur de ces malentendus, je vous souhaite une bonne journée,
Cordialement,
Thomas de Pictyourlamp.com
3
/5
★★★☆☆
Mixed satisfaction, product finish not great, lighting not as bright as on the ad.
Yves L.
purchased on 26/11/2021
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Answer from Pictyourlamp.com
Hello,
You can adjust the intensity of the LEDs with the remote control.
Have a nice day.
Lisa from lampephoto.fr
You can adjust the intensity of the LEDs with the remote control.
Have a nice day.
Lisa from lampephoto.fr
3
/5
★★★☆☆
Je suis satisfaite de ma commande mais juste reçu un peut tard que ce que je pensais.
Amur H.
purchased on 26/11/2021
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3
/5
★★★☆☆
Two products are excellent, the 3rd one (sewing lamp) clearly disappointed me, because the cuts are not pretty and too straight, I would have thought more curves)
Ophelie P.
purchased on 24/11/2021
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Answer from Pictyourlamp.com
Hello,
as agreed by e-mail, we have replaced your lamp, a little feedback would be nice!
Thanks in advance,
Lisa from Lampephoto.fr
as agreed by e-mail, we have replaced your lamp, a little feedback would be nice!
Thanks in advance,
Lisa from Lampephoto.fr
2
/5
★★☆☆☆
Unfortunately not the complete text . Then the quality of the pictures is also not nice.
Ramona G.
purchased on 26/11/2021
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Answer from Pictyourlamp.com
Bonjour,
nous sommes désolé de cette erreur. Si votre lampe comporte une erreur de texte, il suffit de nous le faire savoir et nous reproduisons votre lampe. Je ne trouve aucun mail de votre part.
Pour ce qui est de la qualité du rendu, nous sommes désolé si le résultat ne vous plait pas. Nous avons fait du mieux que nous pouvions selon la qualité de la photo fournie.
Bonne journée,
Cordialement,
Thomas de Pictyourlamp.com
nous sommes désolé de cette erreur. Si votre lampe comporte une erreur de texte, il suffit de nous le faire savoir et nous reproduisons votre lampe. Je ne trouve aucun mail de votre part.
Pour ce qui est de la qualité du rendu, nous sommes désolé si le résultat ne vous plait pas. Nous avons fait du mieux que nous pouvions selon la qualité de la photo fournie.
Bonne journée,
Cordialement,
Thomas de Pictyourlamp.com
2
/5
★★☆☆☆
My lamp arrived quickly but broken and I can't find the return procedure. My emails are not answered. I am waiting for a solution. Thank you in advance. Sincerely
Lydie B.
purchased on 23/11/2021
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Answer from Pictyourlamp.com
Hello,
following our email exchanges and the replacement of your lamp, a little feedback would be great!
Thank you in advance,
Best regards,
Lisa from Lampephoto.fr
following our email exchanges and the replacement of your lamp, a little feedback would be great!
Thank you in advance,
Best regards,
Lisa from Lampephoto.fr
3
/5
★★★☆☆
I was expecting something else; a little disappointed
Annick G.
purchased on 22/11/2021
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Answer from Pictyourlamp.com
Hello, we are sorry that you are not satisfied with your order, we tried to contact you by e-mail to know the reason of your dissatisfaction but did not receive any answer from you. Please do not hesitate to come back to us at [email protected] , we will be delighted to talk to you.
Have a nice day.
Best regards,
Alexandra from Lampephoto.fr
Have a nice day.
Best regards,
Alexandra from Lampephoto.fr
2
/5
★★☆☆☆
Missing the remote control that I'm still waiting to receive the I hope before Christmas
Alyson V.
purchased on 21/11/2021
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Answer from Pictyourlamp.com
Hello,
We apologize for this oversight. The remote controls were sent later.
Have a nice day,
Lisa from Lampephoto.fr
We apologize for this oversight. The remote controls were sent later.
Have a nice day,
Lisa from Lampephoto.fr
3
/5
★★★☆☆
I'm very pleased with the service and the quality of the product.
Laetitia L.
purchased on 18/11/2021
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2
/5
★★☆☆☆
I'm not sure what to do with it, but it's a good idea to make sure that it's a good one, and that it's a good one.
Thierry D.
purchased on 12/11/2021
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Answer from Pictyourlamp.com
Hello,
following the replacement of your base, a little feedback would be great!
Thanks in advance,
Thank you in advance,
Lisa from Lampephoto.fr
following the replacement of your base, a little feedback would be great!
Thanks in advance,
Thank you in advance,
Lisa from Lampephoto.fr
2
/5
★★☆☆☆
I received the lamp without remote control but after mail they delivered it to me Misleading picture on the site the wooden bottom is not included in the remote control For the price it is average
Hervé R.
purchased on 29/10/2021
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Answer from Pictyourlamp.com
Hello,
we are sorry for the forgetfulness of the remote control that we sent you back in a second time. For the "wooden bottom" on the pictures, it is the decoration... 🙂 We are sorry but indeed, the wooden board on which the lamps are placed for the product photos is not included with the product.
Have a nice day,
Sincerely, Thomas from Lampephoto.fr
we are sorry for the forgetfulness of the remote control that we sent you back in a second time. For the "wooden bottom" on the pictures, it is the decoration... 🙂 We are sorry but indeed, the wooden board on which the lamps are placed for the product photos is not included with the product.
Have a nice day,
Sincerely, Thomas from Lampephoto.fr
3
/5
★★★☆☆
A little disappointed. I didn't get the gift wrap that I paid for (refunded) to give, not great and a very visible label.
Julie V.
purchased on 15/10/2021
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Answer from Pictyourlamp.com
Hello, following our email exchanges, I don't know what more to tell you, except that we're sorry for this oversight. Our procedure is to refund our customers for any oversight on our part, which we have done... We also sent you back a lamp.
We would have appreciated a slightly nicer final notice. Too bad, thank you for your order and have a nice day.
Have a nice day,
Lisa from lampephoto.fr
We would have appreciated a slightly nicer final notice. Too bad, thank you for your order and have a nice day.
Have a nice day,
Lisa from lampephoto.fr
3
/5
★★★☆☆
Very good product except regret that the image is not very clear otherwise nothing to say
Auriane R.
purchased on 06/10/2021
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Answer from Pictyourlamp.com
Hello,
If you have any questions or doubts, please contact us at [email protected]
Lisa from lampephoto.fr
If you have any questions or doubts, please contact us at [email protected]
Lisa from lampephoto.fr
3
/5
★★★☆☆
The photo rendering is a bit distorted compared to the original
Marie Therese C.
purchased on 07/08/2021
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Answer from Pictyourlamp.com
Hello,
following our email exchanges, a new lamp has been sent to you. A small modification of your comment would be super nice.
have a nice day,
Lisa from lampephoto.fr
following our email exchanges, a new lamp has been sent to you. A small modification of your comment would be super nice.
have a nice day,
Lisa from lampephoto.fr
3
/5
★★★☆☆
Nothing to say about the item but for the shipping I got screwed paying 9€ more for delivery to have the item under 24h and it arrived a week later 😒
Priscilia L.
purchased on 15/07/2021
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Answer from Pictyourlamp.com
Hello,
we are sorry for the delay of the carrier beyond our control. We shipped your order the same day or you placed it by express as requested.
Have a nice day,
Lisa from lampephoto.fr
we are sorry for the delay of the carrier beyond our control. We shipped your order the same day or you placed it by express as requested.
Have a nice day,
Lisa from lampephoto.fr
2
/5
★★☆☆☆
The lamp does not work with batteries, only on sector, I have reported it but I have no return
Noelle L.
purchased on 04/07/2021
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Answer from Pictyourlamp.com
Hello,
following our email exchanges, it turned out that the problem was with the batteries. A small change to your review would be nice 😉
Thanks in advance.
Have a nice day.
Best regards,
Lisa from Lampephoto.fr
following our email exchanges, it turned out that the problem was with the batteries. A small change to your review would be nice 😉
Thanks in advance.
Have a nice day.
Best regards,
Lisa from Lampephoto.fr
2
/5
★★☆☆☆
Disappointed with the quality of the support
Valérie Marie O.
purchased on 08/06/2021
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Answer from Pictyourlamp.com
Hello,
following the replacement of your base, a little feedback would be nice!
Thanks in advance,
Best regards,
Lisa from Lampephoto.fr
following the replacement of your base, a little feedback would be nice!
Thanks in advance,
Best regards,
Lisa from Lampephoto.fr
3
/5
★★★☆☆
Lack of finish on the outside cutouts. It's a shame because the engraving is great !
David G.
purchased on 11/06/2021
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2
/5
★★☆☆☆
I'm very pleased with this product, it works well, although it's a bit fragile, but I'm very disappointed with the photo printing, the frame is in the shape of a diamond but we can't adapt the photos ourselves and the company doesn't do it for us. I've been using it for a while now, but it's a good idea to keep it up to date with the times.
Julien L.
purchased on 03/06/2021
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3
/5
★★★☆☆
Beautiful product
Christine J.
purchased on 28/05/2021
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3
/5
★★★☆☆
Fast delivery product a little expensive for the quality base just holds the support not safe risk of breaking if moved
Valerie H.
purchased on 26/05/2021
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3
/5
★★★☆☆
I am very pleased with the quality of the product I ordered, but the delivery time was not respected despite the fact that I was invoiced.
Monique P.
purchased on 24/05/2021
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Answer from Pictyourlamp.com
Hello,
we are sorry that you are not satisfied with the delivery time, however we have the manufacturing time of 24h, and the time of the carrier which is to be taken into account.
Have a nice day,
Lisa from Lampephoto.fr
we are sorry that you are not satisfied with the delivery time, however we have the manufacturing time of 24h, and the time of the carrier which is to be taken into account.
Have a nice day,
Lisa from Lampephoto.fr
3
/5
★★★☆☆
The lamp was well received and well made. I do not put the best note because it arrived with scratches.
Mickaël M.
purchased on 23/05/2021
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Answer from Pictyourlamp.com
Hello,
We're sorry for the inconvenience. Please contact us at [email protected], so that we can arrange a lamp exchange.
have a nice day,
Lisa from lampephoto.fr
We're sorry for the inconvenience. Please contact us at [email protected], so that we can arrange a lamp exchange.
have a nice day,
Lisa from lampephoto.fr
2
/5
★★☆☆☆
I am very disappointed the photo lamp is pretty and the drawings are well done. I received it quickly but the price is much too high 40euro for what I know the lamp is very small and not of good quality it's really exaggerated I was really expecting something better very disappointed I will not order anymore
Jessica C.
purchased on 23/05/2021
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Answer from Pictyourlamp.com
Hello,
You can choose the lamp size when you place your order.
have a nice day,
Lisa from Lampephoto.fr
You can choose the lamp size when you place your order.
have a nice day,
Lisa from Lampephoto.fr
2
/5
★★☆☆☆
Not bad but BEWARE THEY ADVERTISE DIMENSIONS THAT HAVE NOTHING TO DO WITH THE REALITY LIES
Mickael K.
purchased on 20/05/2021
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Answer from Pictyourlamp.com
Hello,
the dimensions of A4 and A5 formats may vary depending on the model chosen, as indicated on the site.
have a nice day,
Lisa from Lampephoto.fr
the dimensions of A4 and A5 formats may vary depending on the model chosen, as indicated on the site.
have a nice day,
Lisa from Lampephoto.fr
3
/5
★★★☆☆
I'm happy with the result, the heart shaped photo but it's a shame that the light doesn't illuminate the whole heart shape
Yohan V.
purchased on 11/05/2021
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Answer from Pictyourlamp.com
Hello,
You can change the brightness with the remote control, which allows you to brighten or dim the lamp.
have a nice day,
Lisa from lampephoto.fr
You can change the brightness with the remote control, which allows you to brighten or dim the lamp.
have a nice day,
Lisa from lampephoto.fr
2
/5
★★☆☆☆
I have ordered a lamp with the supplement to be delivered in 24/48h and received the package that 5 days after I would like to be reimbursed for the additional costs that I made in advance thank you, my otherwise very good lamp a little small but it goes its pass thank you bcp
Freddy L.
purchased on 19/05/2021
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3
/5
★★★☆☆
I have received my order and I am very pleased with the service.
Nadine H.
purchased on 19/05/2021
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3
/5
★★★☆☆
I put 3 stars because of the delivery because the package I received was in bad condition. The box was open and torn. I would recommend this gift idea but the reception of the parcel leaves something to be desired. I would recommend this gift idea but the reception of the package leaves me wanting more.
Cécilia C.
purchased on 16/05/2021
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Answer from Pictyourlamp.com
Hello,
we're sorry about the problem you had with the delivery, which is unfortunately out of our hands. However, we are very pleased that you liked the lamp.
have a nice day,
Lisa from lampephoto.fr
we're sorry about the problem you had with the delivery, which is unfortunately out of our hands. However, we are very pleased that you liked the lamp.
have a nice day,
Lisa from lampephoto.fr