9.3/10
★★★★★
based on 6771 published reviews

Latest negative customer reviews

1/5
★☆☆☆☆
Very nice product
Sandrine D.
Sandrine D.
purchased on 16/02/2024 
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1/5
★☆☆☆☆
The plastic plate is disgusting for the price! I don't recommend
Mickael C.
Mickael C.
purchased on 12/02/2024 
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1/5
★☆☆☆☆
Selling a lamp for more than €30, I can't remember the exact price for a piece of plexiglass on a plastic base that doesn't hold the plexiglass properly!!! And visually very ugly!
Michael V.
Michael V.
purchased on 12/02/2024 
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1/5
★☆☆☆☆
Lack of precision
Marie Isabelle A.
Marie Isabelle A.
purchased on 06/02/2024 
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1/5
★☆☆☆☆
Medium
Alizee C.
Alizee C.
purchased on 06/02/2024 
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1/5
★☆☆☆☆
Broken arrival lamp Johnny's
Christelle L.
Christelle L.
purchased on 03/02/2024 
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1/5
★☆☆☆☆
I ordered a "personalized photo lamp without outline" when I received it there was no resemblance between the model on their site and what I received my logo which was well done but it was not completely cut out and made the result not as it should be, When I told them that it wasn't like their model and if it was possible to fix the problem, it wasn't my fault if it wasn't properly cut out, they wanted to charge me an extra 10€, not including shipping costs, even though I paid more than 50€ for this lamp. I was very patient with them but money doesn't grow on trees, so I wouldn't recommend them.
Justine M.
Justine M.
purchased on 17/01/2024 
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1/5
★☆☆☆☆
Guaranteed delivery before Christmas but received a week later !!!!!
Thierry P.
Thierry P.
purchased on 14/12/2023 
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1/5
★☆☆☆☆
Not at all happy, I had sent you an address, rectification, you have nothing taken into account. The parcel went somewhere else.
Stéphanie T.
Stéphanie T.
purchased on 09/01/2024 
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1/5
★☆☆☆☆
Suoer
Alexandra L.
Alexandra L.
purchased on 08/01/2024 
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1/5
★☆☆☆☆
Hello, frame not the right size 15/15!!! no plug and no simulation of the exact photo!
Isabelle C.
Isabelle C.
purchased on 05/01/2024 
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1/5
★☆☆☆☆
I received a broken lamp
Nesrine B.
Nesrine B.
purchased on 05/01/2024 
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1/5
★☆☆☆☆
Upside-down photo and upside-down text too
Cindy B.
Cindy B.
purchased on 20/12/2023 
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1/5
★☆☆☆☆
No response from Lampe photo.fr following 2 emails from the contact form on their site, emails to inform that the lamp does not work, in addition to having minor visual defects. I asked for a commercial gesture, i.e. an exchange, hoping to get a functional product after exchanging the product I currently have. Lampe photo.fr should provide after-sales service to its customers.
Cindy C.
Cindy C.
purchased on 11/12/2023 
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1/5
★☆☆☆☆
Crappy order because lots of scratches, defects and not straight cuts then no refund negotiable, really zero, I will not recommend, trust me.
Julien B.
Julien B.
purchased on 03/01/2024 
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1/5
★☆☆☆☆
Lamp received broken....service apres vente contacté et pas de reponse
Fabrice E.
Fabrice E.
purchased on 02/01/2024 
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1/5
★☆☆☆☆
Wrong delivery address
Miche T.
Miche T.
purchased on 28/12/2023 
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1/5
★☆☆☆☆
I haven't received my order since December 24th, very disappointed.
Claude J.
Claude J.
purchased on 24/12/2023 
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1/5
★☆☆☆☆
I had asked for the text to be engraved on the wooden base. In the end, it was engraved on the plexiglass and is hardly visible. The moral is, there's no need to fill in fields so that nothing is taken into account in the customer's request when placing the order.
Denis F.
Denis F.
purchased on 23/12/2023 
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1/5
★☆☆☆☆
I ordered 2 brackets and only received one.
Karine L.
Karine L.
purchased on 22/12/2023 
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1/5
★☆☆☆☆
The photo shows a 3D image that looks like a drawing in the air, but is actually plastic !!!!! We are disappointed.
Laure F.
Laure F.
purchased on 18/12/2023 
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1/5
★☆☆☆☆
My order was supposed to arrive before Christmas. Unfortunately it arrived 2 days late. Too bad...
Gladys S.
Gladys S.
purchased on 16/12/2023 
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1/5
★☆☆☆☆
Did not receive order 😡
Daniel A.
Daniel A.
purchased on 18/12/2023 
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1/5
★☆☆☆☆
I ordered from your site because it was marked delivered before Christmas, I received it after. I don't recommend it at all. What's more, when we send emails, they don't reply.
Jessica L.
Jessica L.
purchased on 16/12/2023 
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1/5
★☆☆☆☆
Perfect
Valérie V.
Valérie V.
purchased on 15/12/2023 
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Answer from Pictyourlamp.com
Hello, we are glad to know that you like our product. The one star must be an error and we hope you will come back and modify your comment, thank you for your understanding.
Have a nice day.
Sincerely
Céline from Lampephoto.fr
1/5
★☆☆☆☆
Too expensive for what it is and not delivered to the requested relay point!!!!
Laurence L.
Laurence L.
purchased on 18/12/2023 
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1/5
★☆☆☆☆
2 lamps purchased. 1 Zelda and a Tesla S that made people happy. Beautiful products
Marilyn B.
Marilyn B.
purchased on 17/12/2023 
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Answer from Pictyourlamp.com
Hello Marilyn,
we are happy to know that you like our product and that it has made people happy 🙂 . The one star must be a mistake and we hope you will come back and modify your comment, thank you for your understanding.
Have a nice day.
Sincerely
Céline from Lampephoto.fr
1/5
★☆☆☆☆
The lamp is nice, but the place of delivery was changed and I had to drive 50 kms, or an hour, to pick it up. Chronopost sucks.
Alain B.
Alain B.
purchased on 18/12/2023 
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1/5
★☆☆☆☆
There's a sticker that stuck and I tried to remove it several times, but it ended up scratching the glass. I'm disappointed.
Laura S.
Laura S.
purchased on 18/12/2023 
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Answer from Pictyourlamp.com
Hello Laura,
Yes, there's a red sticker on all the plates announcing the presence of a thin protective film that must be removed for better light distribution. Don't worry, your plate isn't scratched, it's just the protective film.
We hope you enjoy your lamp after removing the film, and would be grateful for any feedback.
We remain at your disposal by e-mail at [email protected] .
Have a nice day,
Best regards,
Céline from Lampephoto.fr
1/5
★☆☆☆☆
I do not recommend this site
Anthony T.
Anthony T.
purchased on 17/12/2023 
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Answer from Pictyourlamp.com
Hello,
we're sorry you're not satisfied, we tried to contact you by e-mail to find out the reason for your dissatisfaction but didn't hear back from you.
Please do not hesitate to contact us again at [email protected]. We'll get back to you within 24/48 hours, and we'll do our best to solve your problem.
Have a nice day,
Best regards,
Céline from Lampephoto.fr