/10
★★★★★
based on 6771 published reviews
★★★★★
based on 6771 published reviews
Latest negative customer reviews
1/5
★☆☆☆☆
Error on my order and impossible to contact this company by phone. Sent emails that were not followed up, no consideration. Super disappointed.
Colette L.
purchased on 13/12/2023
Translated review
1/5
★☆☆☆☆
Very disappointed there are white stains in certain places on the faces so it spoils everything and it was a Christmas gift for my daughter, I expected better.
Laetitia B.
purchased on 12/12/2023
Translated review
Answer from
Pictyourlamp.com
Hello Laetitia,
we apologize for the inconvenience. As the e-mail shows, the stains you mention are due to laser engraving. Normally, all plates are cleaned after production. Your plate was indeed badly cleaned. You can clean it with acetone or make-up remover and a soft cloth.
After the solution and our last email exchanges, a small change in your opinion would be welcome.
Have a nice day.
Best regards.
Céline from Lampephoto.fr
we apologize for the inconvenience. As the e-mail shows, the stains you mention are due to laser engraving. Normally, all plates are cleaned after production. Your plate was indeed badly cleaned. You can clean it with acetone or make-up remover and a soft cloth.
After the solution and our last email exchanges, a small change in your opinion would be welcome.
Have a nice day.
Best regards.
Céline from Lampephoto.fr
1/5
★☆☆☆☆
Very ugly A lamp will not be offered
Fougère L.
purchased on 18/11/2023
Translated review
1/5
★☆☆☆☆
Hello, I received my lamp. I am very disappointed the glass is scratched and the delivery was not made express as indicated.
Marie Pierre S.
purchased on 12/12/2023
Translated review
1/5
★☆☆☆☆
Not received and package not delivered to the right address
Karine F.
purchased on 14/12/2023
Translated review
Answer from
Pictyourlamp.com
Hello,
We understand your frustration and sincerely apologize for any inconvenience you may have experienced.
We are pleased to see that the situation has been successfully resolved. Your parcel has now been located and delivered to the address you indicated. We would like to thank you for your patience and understanding throughout the resolution process.
We process emails within 24 / 48 hours, on [email protected], do not hesitate to contact us. We are here to help you and we want to make sure that you are completely satisfied with our service. It would be a pleasure to see your updated review.
Best regards,
Céline from Lampephoto.fr
We understand your frustration and sincerely apologize for any inconvenience you may have experienced.
We are pleased to see that the situation has been successfully resolved. Your parcel has now been located and delivered to the address you indicated. We would like to thank you for your patience and understanding throughout the resolution process.
We process emails within 24 / 48 hours, on [email protected], do not hesitate to contact us. We are here to help you and we want to make sure that you are completely satisfied with our service. It would be a pleasure to see your updated review.
Best regards,
Céline from Lampephoto.fr
1/5
★☆☆☆☆
Hello, I haven't received the AC adapter I ordered with the lamp. I already reported this more than a week ago. No answer from you and zens refund
René Claude W.
purchased on 11/12/2023
Translated review
1/5
★☆☆☆☆
Very disappointed with the quality. The lamp arrived a little scratched and the cut of the plate leaves a lot to be desired, the cut is not clean in one place. It doesn't look good.
Nathalie M.
purchased on 13/12/2023
Translated review
1/5
★☆☆☆☆
The remote control for changing the light does not work even when the battery is changed.
Charlene C.
purchased on 11/12/2023
Translated review
Answer from
Pictyourlamp.com
Hello,
We are sorry for this inconvenience, our bases and remote controls are guaranteed for 1 year, if you have contacted us on [email protected] please check your spam to see our reply or try to send us an e-mail so that we can deal with your problem as soon as possible and proceed with the return of your remote control.
Best regards,
Céline from Lampephoto.fr
We are sorry for this inconvenience, our bases and remote controls are guaranteed for 1 year, if you have contacted us on [email protected] please check your spam to see our reply or try to send us an e-mail so that we can deal with your problem as soon as possible and proceed with the return of your remote control.
Best regards,
Céline from Lampephoto.fr
1/5
★☆☆☆☆
Very disappointed by this purchase.... Offered for Christmas, the light stand does not work. Impossible to turn it off either manually or with the remote control.... I will ask for a replacement, or a refund...
Jean Francois L.
purchased on 10/12/2023
Translated review
Answer from
Pictyourlamp.com
Hello,
We are sorry for this inconvenience, our bases and remote controls are guaranteed for 1 year, if you have contacted us on [email protected] please check your spam to see our reply or try to send us an e-mail so that we can deal with your problem as soon as possible and proceed with the return of your remote control.
Best regards,
Céline from Lampephoto.fr
We are sorry for this inconvenience, our bases and remote controls are guaranteed for 1 year, if you have contacted us on [email protected] please check your spam to see our reply or try to send us an e-mail so that we can deal with your problem as soon as possible and proceed with the return of your remote control.
Best regards,
Céline from Lampephoto.fr
1/5
★☆☆☆☆
I was never delivered and they won't even refund my money.
Alexandre D.
purchased on 13/12/2023
Translated review
1/5
★☆☆☆☆
I still haven't received anything for christmas
Lucie P.
purchased on 13/12/2023
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1/5
★☆☆☆☆
The item was damaged
Gaetan T.
purchased on 13/12/2023
Translated review
Answer from
Pictyourlamp.com
Hello,
After receiving your e-mail, we were able to solve your problem. We hope that you have received your new lamp and that you are now satisfied with your lamp and our customer service.
We apologize again for this inconvenience, this problem is often due to delivery, if you have any further questions please contact us at [email protected]. It would be a pleasure to see your updated review.
Best regards,
Céline from Lampephoto.fr
After receiving your e-mail, we were able to solve your problem. We hope that you have received your new lamp and that you are now satisfied with your lamp and our customer service.
We apologize again for this inconvenience, this problem is often due to delivery, if you have any further questions please contact us at [email protected]. It would be a pleasure to see your updated review.
Best regards,
Céline from Lampephoto.fr
1/5
★☆☆☆☆
I would no longer recommend
Adeline G.
purchased on 12/12/2023
Translated review
1/5
★☆☆☆☆
The parcel has been lost by the relay point
David L.
purchased on 09/12/2023
Translated review
1/5
★☆☆☆☆
The engraving isn't perfect, some parts are missing, and the lamp doesn't sit properly on the base unless you force it really hard. I'm very disappointed.
Colin L.
purchased on 07/12/2023
Translated review
1/5
★☆☆☆☆
Poor-quality photo frame Dubious finish Nice catalog photo Disappointment with the item
Stéphane T.
purchased on 10/12/2023
Translated review
1/5
★☆☆☆☆
Price 80€ for a lamp with speaker defect, the plate scratched, and bad cut and the customer service tells me to use acetone !!!! And for k speaker to send it back at my expense as if I hadn't already paid enough and moreover being limited by my handicap to move. No, frankly, we're disappointed and we'll spread the word. No consideration and mockery. Acetone is magic to the point of repairing missing splinters and removing claws!!!! No consideration, very disappointed!
Claude F.
purchased on 09/12/2023
Translated review
1/5
★☆☆☆☆
Plexiglass scratch
Christian C.
purchased on 09/12/2023
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1/5
★☆☆☆☆
Delivery charge scam!
Claire B.
purchased on 09/12/2023
Translated review
1/5
★☆☆☆☆
Lamp ordered for Christmas, the plates do not fit in the base.
Laetitia B.
purchased on 09/12/2023
Translated review
1/5
★☆☆☆☆
Very disappointed. I ordered the best model of the tree with 4 photos. Compared to the site I'm very disappointed I expected better, plus a piece of the tree is broken I had to glue it. I hope the person to whom I'm giving the gift won't notice too much. In any case very disappointed, for the price I expected much better!
Sandrine L.
purchased on 07/12/2023
Translated review
1/5
★☆☆☆☆
Disappointed too expensive I was expecting a much larger lamp.
Françoise L.
purchased on 08/12/2023
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Answer from
Pictyourlamp.com
Hello,
We're sorry that you're not satisfied with your order. Regarding the size of the lamp, we offer 2 different formats, A5 (the smallest) and A4 (the largest). If you have any further questions, please contact us by e-mail at [email protected]. Our customer service will get back to you within 24h/48h and will try to solve your problem as soon as possible.
Best regards,
Céline from Lampephoto.fr
We're sorry that you're not satisfied with your order. Regarding the size of the lamp, we offer 2 different formats, A5 (the smallest) and A4 (the largest). If you have any further questions, please contact us by e-mail at [email protected]. Our customer service will get back to you within 24h/48h and will try to solve your problem as soon as possible.
Best regards,
Céline from Lampephoto.fr
1/5
★☆☆☆☆
Lamp very damaged when parcel arrived
Laurence C.
purchased on 07/12/2023
Translated review
Answer from
Pictyourlamp.com
Hello,
After receiving your e-mail, we were able to solve your problem. We hope that you have received your new lamp and that you are now satisfied with your lamp and our customer service.
We apologize again for the inconvenience, and if you have any further questions, please contact us at [email protected]. It would be a pleasure to see your updated review.
Best regards,
Céline from Lampephoto.fr
After receiving your e-mail, we were able to solve your problem. We hope that you have received your new lamp and that you are now satisfied with your lamp and our customer service.
We apologize again for the inconvenience, and if you have any further questions, please contact us at [email protected]. It would be a pleasure to see your updated review.
Best regards,
Céline from Lampephoto.fr
1/5
★☆☆☆☆
I don't have a remote control with the order.
Aurélie L.
purchased on 22/11/2023
Translated review
Answer from
Pictyourlamp.com
Hello,
We apologize for this inconvenience. Please contact us at [email protected] so that we can deal with your problem as quickly as possible and proceed with the return of your remote control.
Best regards,
Céline from Lampephoto.fr
We apologize for this inconvenience. Please contact us at [email protected] so that we can deal with your problem as quickly as possible and proceed with the return of your remote control.
Best regards,
Céline from Lampephoto.fr
1/5
★☆☆☆☆
Misleading image on site disappointed at reception too expensive and not pretty
Bourhis E.
purchased on 20/11/2023
Translated review
1/5
★☆☆☆☆
Superb lamp
Corinne L.
purchased on 13/11/2023
Translated review
Answer from
Pictyourlamp.com
Hello,
we are glad to know that you like our product. The one star must be an error and we hope you will come back and modify your comment, thank you for your understanding.
Have a nice day.
Sincerely
Céline from Lampephoto.fr
we are glad to know that you like our product. The one star must be an error and we hope you will come back and modify your comment, thank you for your understanding.
Have a nice day.
Sincerely
Céline from Lampephoto.fr
1/5
★☆☆☆☆
I'm still waiting for a return from the site for a refund of the shipping costs by chronopost, which delivered to another street, and so this kind neighbor came to bring me my parcel, but 5 days after the date....
Karine M.
purchased on 15/11/2023
Translated review
Answer from
Pictyourlamp.com
Hello,
Please check your spam, as after verification, we have indeed followed up on your message, and we apologize again for the inconvenience. We hope you will be satisfied with your lamp and would be grateful for any feedback on your review.
Please do not hesitate to contact us at [email protected].
Have a nice day,
Best regards,
Céline from Lampephoto.fr
Please check your spam, as after verification, we have indeed followed up on your message, and we apologize again for the inconvenience. We hope you will be satisfied with your lamp and would be grateful for any feedback on your review.
Please do not hesitate to contact us at [email protected].
Have a nice day,
Best regards,
Céline from Lampephoto.fr
1/5
★☆☆☆☆
My parcel arrived broken and I see that there is no recourse.
Nathalie C.
purchased on 16/11/2023
Translated review
Answer from
Pictyourlamp.com
Hello Nathalie,
We are sorry for the inconvenience, in case of broken or damaged product, it is quite possible to obtain a refund or a return by contacting us by email on [email protected], you will get a response within 24h/48h.
Best regards,
Céline from Lampephoto.fr
We are sorry for the inconvenience, in case of broken or damaged product, it is quite possible to obtain a refund or a return by contacting us by email on [email protected], you will get a response within 24h/48h.
Best regards,
Céline from Lampephoto.fr
1/5
★☆☆☆☆
I can not be satisfied because I have not received my package cordially Mrs. queret
Carole Q.
purchased on 14/11/2023
Translated review
Answer from
Pictyourlamp.com
Hello,
We understand your frustration and sincerely apologize for any inconvenience you may have experienced.
We are pleased to see that the situation has been successfully resolved. Your parcel has now been located and delivered to the address you indicated. We would like to thank you for your patience and understanding throughout the resolution process.
We process emails within 24 / 48 hours, on [email protected], do not hesitate to contact us. We are here to help you and we want to make sure that you are completely satisfied with our service. It would be a pleasure to see your updated review.
Best regards,
Céline from Lampephoto.fr
We understand your frustration and sincerely apologize for any inconvenience you may have experienced.
We are pleased to see that the situation has been successfully resolved. Your parcel has now been located and delivered to the address you indicated. We would like to thank you for your patience and understanding throughout the resolution process.
We process emails within 24 / 48 hours, on [email protected], do not hesitate to contact us. We are here to help you and we want to make sure that you are completely satisfied with our service. It would be a pleasure to see your updated review.
Best regards,
Céline from Lampephoto.fr
1/5
★☆☆☆☆
Remote control does not work, no response to customer service emails!
Sergio R.
purchased on 12/11/2023
Translated review
Answer from
Pictyourlamp.com
Hello,
We are sorry for this inconvenience, our bases and remote controls are guaranteed for 1 year, if you have contacted us on [email protected] please check your spam to see our reply or try to send us an e-mail so that we can deal with your problem as soon as possible and proceed with the return of your remote control.
Best regards,
Céline from Lampephoto.fr
We are sorry for this inconvenience, our bases and remote controls are guaranteed for 1 year, if you have contacted us on [email protected] please check your spam to see our reply or try to send us an e-mail so that we can deal with your problem as soon as possible and proceed with the return of your remote control.
Best regards,
Céline from Lampephoto.fr