/10
★★★★★
based on 6646 published reviews
★★★★★
based on 6646 published reviews
Latest negative customer reviews
1/5
★☆☆☆☆
Terrible !!!!! They Don't reply anymore if you have problem with the Item!!! Package Poorly resulting The Plaque Broken!! I'm now trying to dispute my Payment !! Because They Don't Give a F####
Ronald S.
purchased on 02/12/2022
1/5
★☆☆☆☆
😡😡😡😡😡😡😡😡😡
Miruna R.
purchased on 29/11/2022
Translated review
1/5
★☆☆☆☆
Bad !!! Wrong goods delivered ! After several emails still NO answer came back ! Very very unprofessional
Stefania F.
purchased on 27/11/2022
Translated review
1/5
★☆☆☆☆
I never order there again
Jasmin A.
purchased on 19/11/2022
Translated review
1/5
★☆☆☆☆
Different product than ordered delivered.
Sabrina L.
purchased on 29/11/2022
Translated review
1/5
★☆☆☆☆
Delivered broken, seller does not respond to emails
Sabrina G.
purchased on 29/11/2022
Translated review
1/5
★☆☆☆☆
Leave a mail the day of receipt of the package to date still no response, nor refund pay 3 box gifts received that 1 only!
Elodie R.
purchased on 29/11/2022
Translated review
1/5
★☆☆☆☆
Unfortunately the product looks much better in pictures than in reality. The quality is also bad and cheap.
Magdalena R.
purchased on 28/11/2022
1/5
★☆☆☆☆
I didn't receive the right bases, but the photo plates are very nice and I'm waiting for the return of the right bases
Catherine O.
purchased on 24/11/2022
Translated review
Answer from
Pictyourlamp.com
Hello, we are glad to know that you like our product. We have, as agreed together by email, sent the missing bases. Please do not hesitate to contact us at [email protected] if you have any questions. We would be very grateful for an update of your opinion.
Sincerely,
Ophélie from Lampephoto.fr
Sincerely,
Ophélie from Lampephoto.fr
1/5
★☆☆☆☆
My order is incomplete I am missing the 3 adapters that I had ordered in addition
Sylvie P.
purchased on 24/11/2022
Translated review
Answer from
Pictyourlamp.com
Hello, we were able to send you the missing adapters and you should receive them in the days following this message. We hope to have satisfied you despite this rare error. If you encounter any other problems, please do not hesitate to contact us again by email at [email protected] . An update of your opinion will be greatly appreciated.
Sincerely,
Ophélie from Lampephoto.fr
Sincerely,
Ophélie from Lampephoto.fr
1/5
★☆☆☆☆
Заказала с часами !!! Прислали самую дешёвую, заплатила 55 евро ,а прислали за 40 . Попросила назад деньги ,не прислали , обман просто . Не заказывайте ничего у них ...
Olena L.
purchased on 18/11/2022
Translated review
1/5
★☆☆☆☆
I Still don't have my painting!
Chanel H.
purchased on 20/11/2022
1/5
★☆☆☆☆
Received the plate in good condition. But the support is not working. And to this day, no answer to my email...
Lili T.
purchased on 11/11/2022
Translated review
1/5
★☆☆☆☆
Frankly I am disappointed I received my package with many problems between the plexi that has quite a lot of impact point, traces etc. and more the remote control of the base does not work ...
Mel G.
purchased on 11/11/2022
Translated review
1/5
★☆☆☆☆
Order late it was marked 24 hours, package broken
Lydia B.
purchased on 06/11/2022
Translated review
Answer from
Pictyourlamp.com
Hello, we are sorry to learn of this delay, unfortunately beyond our control. Indeed the carriers can encounter problems during the delivery of your packages. We have nevertheless been able to reship your lamp free of charge as a commercial gesture.
We hope that your new lamp will satisfy you and we would be grateful for a comment on your opinion.
We remain at your disposal at [email protected] .
Sincerely,
Ophélie from Lampephoto.fr
We hope that your new lamp will satisfy you and we would be grateful for a comment on your opinion.
We remain at your disposal at [email protected] .
Sincerely,
Ophélie from Lampephoto.fr
1/5
★☆☆☆☆
Krijg geen reactie!!! Eerder besteld, en toen verliep alles goed. Kort geleden weer besteld. Kreeg geen order nummer maar wel betaald. Ik heb pictyourlamp meerdere malen gemaild, maar helaas geen reactie. Dit had ik niet van ze verwacht.
Shalie B.
purchased on 26/09/2022
1/5
★☆☆☆☆
Zum kotzen
Seraina B.
purchased on 07/11/2022
1/5
★☆☆☆☆
Item received damaged and not happy with the service
Gloria C.
purchased on 05/11/2022
Translated review
Answer from
Pictyourlamp.com
Hello, after checking we could not find an email from you. Please do not hesitate to contact us at our address [email protected] in order to start the reshipment of your order. Of course we offer you a commercial gesture in compensation for your inconvenience.
Sincerely,
Ophélie from Lampephoto.fr
Sincerely,
Ophélie from Lampephoto.fr
1/5
★☆☆☆☆
Plaatje beschadigd. Nog steeds heen en weer aan het mailen. Nu voor de 2de keer weer foto's sturen. Dus hopelijk word het nog opgelost
Dac V.
purchased on 07/11/2022
1/5
★☆☆☆☆
Very disappointed much too expensive by the product a real gadget
Charles L.
purchased on 03/11/2022
Translated review
1/5
★☆☆☆☆
I ordered 2 items and received nothing I hope to receive next week
Solenn L.
purchased on 30/10/2022
Translated review
Answer from
Pictyourlamp.com
Hello, following our email exchanges, we hope to have been able to reassure you and are sorry for the inconvenience caused by the abnormally long delay of your delivery. If you have any further questions please contact us at [email protected] . It would be a pleasure to see your opinion updated.
Sincerely,
Ophélie from Lampephoto.fr
Sincerely,
Ophélie from Lampephoto.fr
1/5
★☆☆☆☆
It was not what i thought it was
Jimmy D.
purchased on 02/11/2022
1/5
★☆☆☆☆
I am very disappointed!!! The expensive 24 hour delivery service arrived only 3 days late, my name was misspelled, the motif was reversed, my complaints went unanswered.
Kirsten K.
purchased on 13/10/2022
Translated review
1/5
★☆☆☆☆
Very disappointed the plexiglass plate was not the right size, I had to have it cut to the right size. It's a pity especially since it was for a gift so the me of the accounting details!
Nathalie L.
purchased on 11/10/2022
Translated review
Answer from
Pictyourlamp.com
Hello, we're sorry for the inconvenience.
After checking, I don't see any e-mail from you. If your lamp has a defect, we will reproduce it without delay.
Please contact us again at [email protected].
Have a nice day,
Best regards,
Alexandra from Lampephoto.fr
After checking, I don't see any e-mail from you. If your lamp has a defect, we will reproduce it without delay.
Please contact us again at [email protected].
Have a nice day,
Best regards,
Alexandra from Lampephoto.fr
1/5
★☆☆☆☆
No response to my mails. Wanted to send something back but no one responds. Never again will I buy something from you
Cindy G.
purchased on 13/10/2022
Translated review
1/5
★☆☆☆☆
Very scratched and cheap quality have expected more for 50€
Semra Y.
purchased on 06/10/2022
Translated review
1/5
★☆☆☆☆
Package received broken, very disappointed
Melissa B.
purchased on 07/10/2022
Translated review
Answer from
Pictyourlamp.com
Hello, we are sorry to hear that, this inconvenience is unfortunately independent of us and it usually occurs during delivery by carrier. However, do not hesitate to contact us at [email protected] and we will be able to send you back your order as well as a commercial gesture to apologize for the inconvenience caused.
Sincerely,
Ophélie from Lampephoto.fr
Sincerely,
Ophélie from Lampephoto.fr
1/5
★☆☆☆☆
Not satisfied have already sent 2 maul because of a complaint because at the base the charging socket is broken and asked for replacement unfortunately no response received not customer friendly
Gabriele B.
purchased on 25/09/2022
Translated review
1/5
★☆☆☆☆
The result is an absolute disaster and a cheek, has nothing identical with the photos of your website. You advertise with premium quality and top design, but these are by no means recognizable. Which qualified designer was at work here is a mystery to me. The only thing that is qualitatively somewhat higher in delivery, which is the base whereby one must not forget the price. I urge you to call out a reasonable work!
Michael A.
purchased on 16/09/2022
Translated review
1/5
★☆☆☆☆
Glas was helemaal overzien van krassen. Dit was een cadeau en vind het zeer teleurstellend hoe ik dit heb moeten afleveren. Vandaar 1 ster.
Romy V.
purchased on 09/09/2022