/10
★★★★★
based on 6646 published reviews
★★★★★
based on 6646 published reviews
Latest negative customer reviews
1/5
★☆☆☆☆
Package has not arrived
Anka S.
purchased on 27/08/2022
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1/5
★☆☆☆☆
Terrible service, have got the last 2 orders wrong and will not answer my emails to rectify the problem..very poor.
Dawn B.
purchased on 06/08/2022
1/5
★☆☆☆☆
Until now, the delivery has not arrived. Supposedly dpd has delivered, but never arrived with me. The seller has unfortunately not responded to my request so far. I have requested money back, but nothing more frhört...🤷♀️ Currently I am dissatisfied. Hope I get feedback and my money soon.
Tanja K.
purchased on 09/08/2022
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1/5
★☆☆☆☆
Please reply on my email!!
Shiromani B.
purchased on 14/07/2022
1/5
★☆☆☆☆
Problem on the article, a manufacturing defect No return from them following my contacts Not serious and very disappointed
Julie B.
purchased on 29/06/2022
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1/5
★☆☆☆☆
Shipping much too expensive and takes longer than described.is thus no flash shipping.
Gaby K.
purchased on 25/06/2022
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1/5
★☆☆☆☆
No lamp received ... Each time they said I was supposedly not at home ...
Michael G.
purchased on 22/06/2022
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1/5
★☆☆☆☆
The lamp does not work and I do not have a phone number to reach this seller
Joelle D.
purchased on 07/06/2022
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1/5
★☆☆☆☆
Bonghjornu I am not happy the light block does not work and can on top
Jeannine M.
purchased on 05/06/2022
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Answer from
Pictyourlamp.com
Hello, we're sorry for the inconvenience. Our bases are guaranteed for 1 year. Simply contact us at [email protected] and we'll replace your base.
Best regards,
Alexandra from Lampephoto.fr
Best regards,
Alexandra from Lampephoto.fr
1/5
★☆☆☆☆
Article ordered on Tuesday, delivery service chosen 24h48h and article received 6 days later not serious
Kévin G.
purchased on 23/05/2022
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Answer from
Pictyourlamp.com
Hello, following your order of 23/05 the delivery time on this period of Mother's Day, the carriers may encounter difficulties and results in delays in deliveries beyond our control. We are at your disposal if you have other questions, contact this address [email protected] . We are sorry for your inconvenience and hope that your order can still be a pleasure.
Sincerely
Ophélie from Lampephoto.fr
Sincerely
Ophélie from Lampephoto.fr
1/5
★☆☆☆☆
The lamp contains a serious optical error, which I have reported. Only a succinct answer comes back that that shouldn't be bad. Another email from me was not even responded to. I think that if you really pay a lot of money for such a lamp, you have to get a 100% good product. I wasn't even offered a discount or anything like that.
Martina P.
purchased on 10/05/2022
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1/5
★☆☆☆☆
I was really excited when I found this website but I was really disappointed to be honest! First of all I ordered a 24h shipment that didn't work at all cause I got the package with a delay of a week!!!! Second the lamp came broken like I mean the stander and I wrote mails and tried to contact the firm but it didn't work! I would have really appreciated it if I would get at least some kind of compensation
Tina S.
purchased on 08/05/2022
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1/5
★☆☆☆☆
Poor customer service, poor delivery, overpriced delivery which then arrives after 4 days anyway.
André B.
purchased on 03/05/2022
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1/5
★☆☆☆☆
Too expensive, for what it is, anywhere in Spain you can find it for half the price.
Juan Carlos D.
purchased on 28/04/2022
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1/5
★☆☆☆☆
I paid for a 24h delivery service, and it arrived 2 days later, I claimed for a refund for the difference of arriving in 24h to 72h and no case, they shielded that it was the problem of the transport company, when surely they will ask for compensation.
Gene T.
purchased on 27/04/2022
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Answer from
Pictyourlamp.com
Bonjour, nous sommes désolé que vous ne soyez pas satisfait du délai de livraison, Cependant, le délai du transporteur est une chose, mais nous avons aussi le délai de fabrication de 24h qui est à prendre en compte. De ce fait, vous avez passé votre commande le 27/04, il est normal que vous ayez reçu votre colis en Espagne le 29/04. Nous sommes désolé si cela n'était pas claire pour vous.
Cordialement,
Thomas de Pictyourlamp.com
Cordialement,
Thomas de Pictyourlamp.com
1/5
★☆☆☆☆
My lamp had a small broken end. I sent an email but never got a response.
Kavnene J.
purchased on 26/04/2022
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Answer from
Pictyourlamp.com
Hello,
I'm sorry for the inconvenience. I can't find any trace of your email. We have just written to you by email about this. We will replace your lamp of course.
In the expectation of your return, I wish you a good day.
Sincerely,
Thomas from Lampephoto.fr
I'm sorry for the inconvenience. I can't find any trace of your email. We have just written to you by email about this. We will replace your lamp of course.
In the expectation of your return, I wish you a good day.
Sincerely,
Thomas from Lampephoto.fr
1/5
★☆☆☆☆
They promised I would arrive on Mother's Day and I didn't. ...... It arrived late.... And I ordered it 4 days in advance....
Alejandro S.
purchased on 26/04/2022
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Answer from
Pictyourlamp.com
Bonjour,
nous sommes vraiment désolé pour le désagrément. Comme indiqué lors de nos échanges, nous avons respécté nos engagements en expédiant votre commande le lendemain de votre commande. Cependant vous avez choisi la méthode de livraison 48/72H pour l'Espagne. Du fait que les transporteur ne livre pas le samedi, vous ne pouviez pas recevoir votre colis à temps. Il aurai fallu choisir la méthode DHL Express 24H. En espérant que vous ne nous en tiendrai pas rigueur, je vous souhaite un bonne journée.
Cordialement,
Thomas de Pictyourlamp.com
nous sommes vraiment désolé pour le désagrément. Comme indiqué lors de nos échanges, nous avons respécté nos engagements en expédiant votre commande le lendemain de votre commande. Cependant vous avez choisi la méthode de livraison 48/72H pour l'Espagne. Du fait que les transporteur ne livre pas le samedi, vous ne pouviez pas recevoir votre colis à temps. Il aurai fallu choisir la méthode DHL Express 24H. En espérant que vous ne nous en tiendrai pas rigueur, je vous souhaite un bonne journée.
Cordialement,
Thomas de Pictyourlamp.com
1/5
★☆☆☆☆
It is broken.
Marcel M.
purchased on 26/04/2022
Answer from
Pictyourlamp.com
Bonjour, je suis désolé mais je ne vois aucun échange avec le service client à ce sujet. Si vous avez reçu votre commande cassée, nous en sommes désolé. Il vous suffit simplement de nous l'indiquer et nous vous la renverrons. je vous invite à nous contacter à [email protected]
Cordialement,
Thomas de Pictyourlamp.com
Cordialement,
Thomas de Pictyourlamp.com
1/5
★☆☆☆☆
Hello I find a pity that we do not see properly the photo! Because the lighting is very weak! Good to you
Philippe K.
purchased on 06/02/2022
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1/5
★☆☆☆☆
Lamp arrived broken
Daniele D.
purchased on 02/02/2022
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Answer from
Pictyourlamp.com
Bonjour, nous sommes désolé de ce désagrément. Nous faisons de notre mieux pour protéger les lampes pour le transport. Nous vous avons renvoyée votre lampe le 07/02/22 suite à nos échanges. Nous aurions apprécié un avis final un peu plus sympa. Tans pis, merci de votre commande et bonne journée à vous.
cordialement,
Thomas de Pictyourlamp.com
cordialement,
Thomas de Pictyourlamp.com
1/5
★☆☆☆☆
The finish of the frame is not very clean. It looks like it was cut in a hurry.
Maryse S.
purchased on 23/01/2022
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1/5
★☆☆☆☆
Very bad after sales service. Poor quality equipment and very poor customer care
Gilles S.
purchased on 21/12/2021
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1/5
★☆☆☆☆
Order placed early January and still nothing received it's not serious 🤬🤬🤬!!!!!!!!
Cecile P.
purchased on 06/01/2022
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Answer from
Pictyourlamp.com
Hello,
Your order was returned to us by the relay point and your package is still in our premises. We have not had any return to our emails of 21/01 and 27/01. We are waiting for your instructions to be able to reship the package.
See you soon,
Sincerely,
Thomas from lampephoto.fr
Your order was returned to us by the relay point and your package is still in our premises. We have not had any return to our emails of 21/01 and 27/01. We are waiting for your instructions to be able to reship the package.
See you soon,
Sincerely,
Thomas from lampephoto.fr
1/5
★☆☆☆☆
Very cheap processing, for the price never again, have to this day my refund for a cancelled order not yet received is now 14 days ago.
Thomas S.
purchased on 02/01/2022
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Answer from
Pictyourlamp.com
Bonjour, nous sommes désolé si le remboursement a tardé. Après vérification il a bien été effectué.
Bonne journée,
Cordialement,
Thomas de Pictyourlamp.com
Bonne journée,
Cordialement,
Thomas de Pictyourlamp.com
1/5
★☆☆☆☆
I had placed a 24 hour express order and paid extra for it. The delivery arrived with several days delay, in principle, normal delivery time with me. Then I wanted to have the surcharge I paid for the express delivery, back again. Is yes I think also quite clearly understandable. After several e-mails with a certain Ophelia, which explained to me several times, that they do not blame but the transport company. In this case it does not matter at all how the delay came about. Fact is, I have placed an order with you and paid you the money for a service that was not provided. It is an impertinence not to report now and simply wrongfully withhold my money.
Christian V.
purchased on 20/12/2021
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Answer from
Pictyourlamp.com
Bonjour, nous sommes désolé pour le retard du transporteur indépendant de notre volonté. Nous avons expédié votre commande le jour même ou vous l'avez passée en express comme demandé.
Avec toute nos excuses pour le désagrément je vous souhaite une bonne journée,
Cordialement,
Thomas de Pictyourlamp.com
Avec toute nos excuses pour le désagrément je vous souhaite une bonne journée,
Cordialement,
Thomas de Pictyourlamp.com
1/5
★☆☆☆☆
Very disappointed. The usb port was broken.
Karine H.
purchased on 18/12/2021
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Answer from
Pictyourlamp.com
Hello,
Following your e-mail of 21/12, we have sent you a new base. Did you receive it? According to the package tracking, the new base was received 2 days before your comment. If you encounter a problem again, do not hesitate to come back to us at [email protected]
Sincerely,
Thomas from Lampephoto.fr
Following your e-mail of 21/12, we have sent you a new base. Did you receive it? According to the package tracking, the new base was received 2 days before your comment. If you encounter a problem again, do not hesitate to come back to us at [email protected]
Sincerely,
Thomas from Lampephoto.fr
1/5
★☆☆☆☆
Lampephoto still sent me and cashed an order that I had cancelled and refused to refund me despite the right of withdrawal my opinion these people are dishonest legal action underway
Gerard B.
purchased on 17/12/2021
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Answer from
Pictyourlamp.com
Hello,
Following our email exchanges, I don't know what else to tell you, except that we are sorry for this misunderstanding. Your cancellation request was made once the package was shipped and due to the personalized nature of the order, there is no right of withdrawal that applies.
We are sorry for this situation and count on your understanding.
Have a nice day,
Sincerely,
Thomas from Lampephoto.fr
Following our email exchanges, I don't know what else to tell you, except that we are sorry for this misunderstanding. Your cancellation request was made once the package was shipped and due to the personalized nature of the order, there is no right of withdrawal that applies.
We are sorry for this situation and count on your understanding.
Have a nice day,
Sincerely,
Thomas from Lampephoto.fr
1/5
★☆☆☆☆
Product is great. But gift packaging has been missing. Product was simply in an ugly cardboard box. Not what you imagine when you order, pay and also expect a premium gift box!
Patrick S.
purchased on 13/12/2021
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Answer from
Pictyourlamp.com
Bonjour, nous sommes désolé de cet oubli. Nous vous avons remboursé l'emballage cadeau, une petite modification de votre avis pour nous dire ce que vous pensez du produit serait super ! 😉
Bonne journée à vous et à bientôt.
Cordialement,
Thomas de pictyourlamp.com
Bonne journée à vous et à bientôt.
Cordialement,
Thomas de pictyourlamp.com
1/5
★☆☆☆☆
I never received my package that was supposed to arrive for Christmas
Rachel L.
purchased on 17/12/2021
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Answer from
Pictyourlamp.com
Hello,
following our exchanges and the resolution of the problem, a small modification of your notice would be nice.
Thank you in advance.
Have a nice day,
Sincerely,
Thomas Lampephoto.fr
following our exchanges and the resolution of the problem, a small modification of your notice would be nice.
Thank you in advance.
Have a nice day,
Sincerely,
Thomas Lampephoto.fr
1/5
★☆☆☆☆
I took batteries for the base I didn't even get abused pff
Malika B.
purchased on 16/12/2021
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Answer from
Pictyourlamp.com
Hello,
we are sorry for this oversight. The batteries have been refunded, a small change in your notice would be great.
Thanks in advance.
Have a nice day,
Sincerely,
Thomas from Lampephoto.fr
we are sorry for this oversight. The batteries have been refunded, a small change in your notice would be great.
Thanks in advance.
Have a nice day,
Sincerely,
Thomas from Lampephoto.fr