/10
★★★★★
based on 8140 reviews published
★★★★★
based on 8140 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
No protective film Remote control not up to scratch Image not very sharp Disappointed with purchase
Francis D.
purchased on 28/10/2023
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1
/5
★☆☆☆☆
I had ordered the lamp for my sister's wedding which took place on Saturday 21st October, unfortunately I couldn't give it to her as the lamp didn't work. It wasn't tested before shipment and I'm really disappointed.
Maxhel G.
purchased on 12/10/2023
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Answer from Pictyourlamp.com
Hello,
We are sorry for the inconvenience and that the problem could not be solved in time, for your information our bases and remote controls are all functional in case of problems those are guaranteed 1 year, please contact us on [email protected] to be able to treat as soon as possible your problem and proceed to the return of your base.
Best regards,
Céline from Lampephoto.fr
We are sorry for the inconvenience and that the problem could not be solved in time, for your information our bases and remote controls are all functional in case of problems those are guaranteed 1 year, please contact us on [email protected] to be able to treat as soon as possible your problem and proceed to the return of your base.
Best regards,
Céline from Lampephoto.fr
1
/5
★☆☆☆☆
I'm still waiting for my parcel, which never arrived.
Hervé G.
purchased on 02/10/2023
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1
/5
★☆☆☆☆
I did not receive my parcel
Jordan P.
purchased on 04/08/2023
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Answer from Pictyourlamp.com
Hello,
following our email exchanges, we hope to have been able to reassure you and are sorry for the inconvenience caused by the abnormally long delay in your delivery. Your parcel has been located and delivered to the address indicated. We thank you for your confidence and hope to have the opportunity to serve you again in the future.
If you have any further questions, please contact us at [email protected]. It would be a pleasure to see your updated review.
Best regards,
Céline from Lampephoto.fr
following our email exchanges, we hope to have been able to reassure you and are sorry for the inconvenience caused by the abnormally long delay in your delivery. Your parcel has been located and delivered to the address indicated. We thank you for your confidence and hope to have the opportunity to serve you again in the future.
If you have any further questions, please contact us at [email protected]. It would be a pleasure to see your updated review.
Best regards,
Céline from Lampephoto.fr
1
/5
★☆☆☆☆
Quick to send, easy to pay, lots of choices and it works very well.
Vincent B.
purchased on 17/07/2023
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Answer from Pictyourlamp.com
Hello, we are glad to know that you like our product. The one star must be an error and we hope you will come back and modify your comment, thank you for your understanding.
Have a nice day.
Sincerely
Céline from Lampephoto.fr
Have a nice day.
Sincerely
Céline from Lampephoto.fr
1
/5
★☆☆☆☆
I have not received my package. No way to contact customer service. Very disappointed
Joia L.
purchased on 19/06/2023
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Answer from Pictyourlamp.com
Hello,
We understand your frustration and sincerely apologize for any inconvenience you may have experienced.
We are pleased to see that the situation has been successfully resolved. Your parcel has now been located and delivered to the address you indicated. We would like to thank you for your patience and understanding throughout the resolution process.
We process emails within 24 / 48 hours, on [email protected], do not hesitate to contact us. We are here to help you and we want to make sure that you are completely satisfied with our service. It would be a pleasure to see your updated review.
Best regards,
Céline from Lampephoto.fr
We understand your frustration and sincerely apologize for any inconvenience you may have experienced.
We are pleased to see that the situation has been successfully resolved. Your parcel has now been located and delivered to the address you indicated. We would like to thank you for your patience and understanding throughout the resolution process.
We process emails within 24 / 48 hours, on [email protected], do not hesitate to contact us. We are here to help you and we want to make sure that you are completely satisfied with our service. It would be a pleasure to see your updated review.
Best regards,
Céline from Lampephoto.fr
1
/5
★☆☆☆☆
Missing half the delivery.
Vincent F.
purchased on 12/06/2023
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Answer from Pictyourlamp.com
Hello, thank you for sharing your feedback, we are glad to know that we were able to solve the problem for you. However, we recognize that this could have been avoided if your entire order had been delivered in the first place.
We hope we have satisfied you despite this rare error. Should you encounter any further problems, please do not hesitate to contact us again by e-mail at [email protected] . An update of your opinion will be greatly appreciated.
Best regards,
Céline from Lampephoto.fr
We hope we have satisfied you despite this rare error. Should you encounter any further problems, please do not hesitate to contact us again by e-mail at [email protected] . An update of your opinion will be greatly appreciated.
Best regards,
Céline from Lampephoto.fr
1
/5
★☆☆☆☆
I am quite disappointed because I never received my order, although I would have liked to order for another occasion.
Jessica C.
purchased on 04/06/2023
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Answer from Pictyourlamp.com
Hello, we're sorry to hear about this delay, which is unfortunately beyond our control. Carriers can have problems delivering your package. We have nevertheless been able to reship your lamp free of charge as a gesture of goodwill.
We hope you are satisfied with your lamp and would be grateful for any feedback you may have.
Please do not hesitate to contact us at [email protected].
Best regards,
Céline from Lampephoto.fr
We hope you are satisfied with your lamp and would be grateful for any feedback you may have.
Please do not hesitate to contact us at [email protected].
Best regards,
Céline from Lampephoto.fr
1
/5
★☆☆☆☆
Satisfied with the lamp itself but disappointed because I paid for the prestige box which was nowhere to be found in the parcel.
Denis M.
purchased on 29/05/2023
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Answer from Pictyourlamp.com
Hello,
following our email exchanges, we have sent it to you as a second step.
have a nice day,
Lisa from Lampephoto.fr
following our email exchanges, we have sent it to you as a second step.
have a nice day,
Lisa from Lampephoto.fr
1
/5
★☆☆☆☆
The lamp worked properly for 1 week and when I asked what I could do, they didn't offer to repair it or even change it
Lévi U.
purchased on 29/01/2023
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Answer from Pictyourlamp.com
Hello,
following our email exchanges, a new base has been sent.
have a nice day,
Lisa from Lampephoto.fr
following our email exchanges, a new base has been sent.
have a nice day,
Lisa from Lampephoto.fr
1
/5
★☆☆☆☆
The lamp I bought did not light up, too bad...
Gil W.
purchased on 22/01/2023
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Answer from Pictyourlamp.com
Hello,
we're sorry for the inconvenience. Our bases are guaranteed for 1 year. Simply contact us at [email protected] and we'll replace your base.
Best regards,
Lisa from Lampephoto.fr
we're sorry for the inconvenience. Our bases are guaranteed for 1 year. Simply contact us at [email protected] and we'll replace your base.
Best regards,
Lisa from Lampephoto.fr
1
/5
★☆☆☆☆
Photos too small. The top photo is barely visible because the lighting is so weak.
Catherine D.
purchased on 10/05/2023
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1
/5
★☆☆☆☆
Works only on mains. On battery nothing happens 🙁
Erwan S.
purchased on 04/02/2023
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Answer from Pictyourlamp.com
Hello,
following our email exchanges, it turned out that the problem was with the batteries. A small change in your opinion would be nice.
Thanks in advance.
Best regards,
Lisa from Lampephoto.fr
following our email exchanges, it turned out that the problem was with the batteries. A small change in your opinion would be nice.
Thanks in advance.
Best regards,
Lisa from Lampephoto.fr
1
/5
★☆☆☆☆
The lamp does not work since the beginning...waiting for a call back...
Christelle F.
purchased on 04/02/2023
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Answer from Pictyourlamp.com
Hello,
we're sorry for the inconvenience.
Our bases are guaranteed for 1 year. Simply contact us by e-mail at [email protected], and we will of course replace your base.
Have a nice day,
Best regards,
Lisa from Lampephoto.fr
we're sorry for the inconvenience.
Our bases are guaranteed for 1 year. Simply contact us by e-mail at [email protected], and we will of course replace your base.
Have a nice day,
Best regards,
Lisa from Lampephoto.fr
1
/5
★☆☆☆☆
The lamp is not working
Tunahan K.
purchased on 25/11/2022
1
/5
★☆☆☆☆
Very disappointed
Thomas G.
purchased on 21/11/2022
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Answer from Pictyourlamp.com
Hello, we tried to contact you by e-mail to know the reason of dissatisfaction but did not receive any answer from you. Do not hesitate to come back to us at [email protected] , we will try to solve your problem.
Sincerely,
Ophélie from Lampephoto.fr
Sincerely,
Ophélie from Lampephoto.fr
1
/5
★☆☆☆☆
Geen bezorging binnen 24 uur, waar wel voor betaald is. DHL geeft aan een fout gemaakt te hebben, met de mededeling dat een verzoek om restitutie van de leveringskosten via de leverancier dient te verlopen. Leverancier zegt dat het eigen schuld is en geeft geen reactie op mails. Is verder ook niet telefonisch te bereiken, dus slechte communicatie en service
Dayenne B.
purchased on 21/12/2022
1
/5
★☆☆☆☆
I'ts looks cheap. I'm not satisfied.
Cilla B.
purchased on 14/12/2022
1
/5
★☆☆☆☆
Delivered goods arrived promptly but defective ! Thus not again !
Andreas T.
purchased on 11/12/2022
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1
/5
★☆☆☆☆
I ordered this lamp with my grandson and gave it to him as a gift on Christmas Eve, unfortunately a big disappointment the ordered lamp was not in expected order inside. A similar lamp without integrated alarm clock came out to the disappointment of my grandson. We will return it and ask for the price back
Regina B.
purchased on 11/12/2022
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1
/5
★☆☆☆☆
Unfortunately, the disc arrived scratched. This was intended as a Christmas gift. But so I can not give it away
Timo G.
purchased on 13/12/2022
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1
/5
★☆☆☆☆
Na 1 week is het al kapot
Harley G.
purchased on 10/12/2022
1
/5
★☆☆☆☆
If I could I would give zero stars.have received denn article,however broken.at my request was not answered thereupon.
Jason K.
purchased on 08/12/2022
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1
/5
★☆☆☆☆
Lamp not arrived but only box with batteries. Not received response from e mail.
Nicola R.
purchased on 05/12/2022
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1
/5
★☆☆☆☆
Terrible !!!!! They Don't reply anymore if you have problem with the Item!!! Package Poorly resulting The Plaque Broken!! I'm now trying to dispute my Payment !! Because They Don't Give a F####
Ronald S.
purchased on 02/12/2022
1
/5
★☆☆☆☆
😡😡😡😡😡😡😡😡😡
Miruna R.
purchased on 29/11/2022
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1
/5
★☆☆☆☆
Bad !!! Wrong goods delivered ! After several emails still NO answer came back ! Very very unprofessional
Stefania F.
purchased on 27/11/2022
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1
/5
★☆☆☆☆
I never order there again
Jasmin A.
purchased on 19/11/2022
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1
/5
★☆☆☆☆
Different product than ordered delivered.
Sabrina L.
purchased on 29/11/2022
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1
/5
★☆☆☆☆
Delivered broken, seller does not respond to emails
Sabrina G.
purchased on 29/11/2022
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